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Old November 6th, 2011, 09:46 AM   #1 (permalink)
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Default Problem with custom contact ringtones

Hi,

I am having the problem where I have set custom ringtones for some of my contacts, but they are not always being played as they are assigned.

I have all of my ringtones in an folder on my sd card (/sdcard/media/audio/ringtones). I have a custom ringtone set as default and other custom ringtones set for a few of my contacts. However, when I receive a call the phone will only occasionally play the correct ringtone. Most times it plays either the default ringtone, or the ringtone assigned to the last person that called (this last option being more common).

I have googled this problem extensively, and seen similar posts on this and other websites, but nowhere have a I found a solution to the problem.

Is there such a solution, and if not, how do we get the developers to fix a bug, if that's what it is?

I would be grateful for any help, this issue is driving me crazy!

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Old November 13th, 2011, 12:48 PM   #2 (permalink)
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Wow! Nearly 100 views and not a single reply, let alone solution! Guess I'm on my own with this - although while Googling it I realised many people have this problem, no solution though.

Anyone have any idea how I can bring this to the attention of Android developers to see if they have a solution?

Thanks.
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Old November 16th, 2011, 12:50 AM   #3 (permalink)
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Hi. I have exactly the same problem. Galaxy Ace 2.3.5 official and changing ringtones the way that you described. It is more than irritating...
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Old November 18th, 2011, 07:21 AM   #4 (permalink)
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I have googled this problem extensively, and it would appear that many people have the same issue.

I have posted the same question in several Android support forums, but it appears no-one has a solution. I have also posed this question in the Google Support forum, who again had no solution but who suggested I report the bug to Samsung, as the issue lies with them. I tend to disagree with this as I understand this is happening with Android phones other than Samsung, but I have posed the question to Samsung anyway, and am awaiting a reply and hopefully solution.

I would suggest anyone else with this problem reports it to their phone manufacturer too, as it may help speed up a solution if it becomes apparent that many people are experiencing the same problem.

I will post any reply/solution I get from Samsung here, so as to assist others with this.
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Old November 19th, 2011, 07:00 PM   #5 (permalink)
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Just got this reply from Samsung:

Thank you for contacting Samsung. As of yet, Google has not developed a fix for this fault so we may have to have the phone taken in by one of our engineers without any real guarantee it will be resolved. We could set this up for you but you may have to wait 28 days for the phone to be returned to you.

Great!

I am sorry, but I think it is unreasonable to be expected to give my phone up for a month, with no guarantee the issue will be sorted, just to be able to use a facility Samsung state is already available on the phone when it is clearly not.

How do I get in contact with Google about this?
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Old November 30th, 2011, 04:03 PM   #6 (permalink)
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This problem - or lack of a solution - is really annoying me now as no-one seems to have a fix for it. I have over the last month posted on 6 forums: Android Central, Android Forums, Android Community, Google Android Support, OHA Project Issues and XDA developers. In total the post has had over 2500 views but NO solution!

I have also submitted the issue to Samsung - they don't know how to fix it either!

Have I got the only unfixable problem ever to affect an android phone??!!

I just don't understand why the developers of both the phone and the operating system can't solve a problem in their own product!

PLEASE, can anyone help?
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Old November 30th, 2011, 08:31 PM   #7 (permalink)
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I've got it!!
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Old November 30th, 2011, 08:38 PM   #8 (permalink)
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Okay, so here it is...
Same exact thing has happened to my wife's phone, but not mine. We even went to the store and tried a brand new phone and same thing! But...We just figured it out! Okay, so here we go...

Edit: If you are not a user of Google contacts, then do not do the merge described below because this will overwrite your phone contacts with your google contacts. Only do this step if all your Google contacts are up to date and include all contacts in your phone.

From within your computer, go to your Google contacts, the is a "My Contacts" label. At the bottom, there is an "Other" label. Somewhere in there are duplicates, so the phone doesn't know which to assign the cutom ringtone to. Go through and clean up all Google contacts, plus add the "My Contacts" to any contact that doesn't have it. Then delete any from the "other" list and any doubles in the contacts. Then, on your phone, open contacts and go to menu-more-settings-save new contacts to, and select Google. (Trust me on this one...PLASE DO THIS.) Then go to contacts, menu, and select Merge with Google. (You may lose contacts that you've put in your phone from your phone, but this is the only time this will happen.) From this point on, anything done in the Google contacts will instantly update in your phone and vise-versa, but more importantly, your ringtones should work when assigned to individual contacts.

If that doesn't work, let me know, there is one other thing to try. Good Luck!

Joe
Samsung Galaxy S2
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Old December 3rd, 2011, 07:50 AM   #9 (permalink)
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Hello JETSGS2,

Thank you so much for taking the time to contact me. However, I do not have any contacts in Google, except if I go into the 'other contacts' tab, there is just my own number. I don't recall ever having merged any contacts with Google (I don't actually use the Google account, I only set it up as it was required for the apps).

So it seems that this isn't what is causing this problem for me, I presume?

You mentioned that there is something else to try? I would be really grateful if you could let me know. This issue is so frustrating, and more so because no-one - not at either Google or Samsung - has a solution!

Thank you

The only places I have backed up my contacts is on my PC using Kies, and within Netqin Mobile Security, an app I have installed on my phone. I'm not sure if this makes a difference?
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Old December 19th, 2011, 07:36 AM   #10 (permalink)
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I have the exact same problem. I have a Galaxy Ace and from time to time instead of the assigned ringtone it plays the standard ringtone. This happens at least 2-3 times a day. The sms tome works fine but the ringtone messes up. My wife has a Galaxy Gio and she has the same problem. Both phones run android 2.3.3. We updated from 2.2 and we didn't have this problem.

It's ridiculous.

I have googled this a lot and didn't get an answer.

Do you have a solution yet?
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Old December 19th, 2011, 07:46 PM   #11 (permalink)
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Quote:
Originally Posted by bmatteo View Post
I have the exact same problem. I have a Galaxy Ace and from time to time instead of the assigned ringtone it plays the standard ringtone. This happens at least 2-3 times a day. The sms tome works fine but the ringtone messes up. My wife has a Galaxy Gio and she has the same problem. Both phones run android 2.3.3. We updated from 2.2 and we didn't have this problem.

It's ridiculous.

I have googled this a lot and didn't get an answer.

Do you have a solution yet?
No solution yet but we're still doing some trouble shooting. Unfortunately, the intermittant issue is different than my original issue, where my ring tones were not working at all. If we come up with anything we'll be back to post it. Wish us luck!
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Old December 22nd, 2011, 01:55 AM   #12 (permalink)
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No solution yet but we're still doing some trouble shooting. Unfortunately, the intermittant issue is different than my original issue, where my ring tones were not working at all. If we come up with anything we'll be back to post it. Wish us luck!
SOLUTION!
I think I have found it. I've looked in the folder of the original android ringtones. The ringtones there are about 8-10 seconds, they are ogg files and they are around 60-80 kbytes in size.

I have converted my custom ringtones to 64 kbits/sec and .ogg format. The biggest is 1,7 mbytes in size, so not very small but it is a 4 minute long song. I believe the key is the bitrate and not the size. My guess is that some apps run in the background and when they start they use the processor which makes it hard to use the high-bitrate ringtones.

I've done this a day ago and there have been no problems yet. All ringtones work perfectly. I think this bitrate is pretty good for a ringtone since I don't use hi-fi speakers on my phone. :-)

Hope this will work in the future. Try it!
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Old December 29th, 2011, 08:46 AM   #13 (permalink)
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In my case all file whether I transfer thru MyPhoneExplorer via bluetooth thru USB cable via Kies it still goes into folder 'Bluetooth' on the SD card. I cant seem to find a way to transfer to a custom folder
@Ruth5662 Thanks I made the folders like you mentioned & it seems to be working... so far
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Old January 2nd, 2012, 05:25 PM   #14 (permalink)
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Quote:
Originally Posted by bmatteo View Post
SOLUTION!
I think I have found it. I've looked in the folder of the original android ringtones. The ringtones there are about 8-10 seconds, they are ogg files and they are around 60-80 kbytes in size.

I have converted my custom ringtones to 64 kbits/sec and .ogg format. The biggest is 1,7 mbytes in size, so not very small but it is a 4 minute long song. I believe the key is the bitrate and not the size. My guess is that some apps run in the background and when they start they use the processor which makes it hard to use the high-bitrate ringtones.

I've done this a day ago and there have been no problems yet. All ringtones work perfectly. I think this bitrate is pretty good for a ringtone since I don't use hi-fi speakers on my phone. :-)

Hope this will work in the future. Try it!
I tried this also. Seemed fine for a couple of days, now back to incorrect ringtones again! Will there ever be a solution to this?

At this rate I will be due an upgrade before Google or Samsung get around to fixing this - and believe me, when I do, it won't be a Samsung or an Android!!!

SO frustrated!!!
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Old January 2nd, 2012, 05:45 PM   #15 (permalink)
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For those who are sad because all the views and no replies...I am having fun reading this...but no solution
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Old January 4th, 2012, 06:37 AM   #16 (permalink)
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Quote:
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I tried this also. Seemed fine for a couple of days, now back to incorrect ringtones again! Will there ever be a solution to this?

At this rate I will be due an upgrade before Google or Samsung get around to fixing this - and believe me, when I do, it won't be a Samsung or an Android!!!

SO frustrated!!!
I faced this problem just now I too have put my ringtones /sdcard/media/audio/ringtones if I put in a plain folder called 'Ringtones' its not visible in the menus
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Old January 5th, 2012, 04:16 AM   #17 (permalink)
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I just noticed that the people whose assigned ringtone changed to the default after the first call were also mentioned in the SIM memory (even though SIM contacts are not made visible in phone). I have now deleted the common ones from the SIM. Logically this should make no difference as those were not enabled. When those people whose ringtone changed, have made missed calls to me (as a test) everything worked fine but time will tell.
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Old January 5th, 2012, 04:51 PM   #18 (permalink)
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I don't have any contacts stored on my SIM, I wiped the SIM as soon as I exported the contacts to the phone just when I got it. So it is not that that causes the problem for me.
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Old January 6th, 2012, 04:47 AM   #19 (permalink)
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Quote:
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I don't have any contacts stored on my SIM, I wiped the SIM as soon as I exported the contacts to the phone just when I got it. So it is not that that causes the problem for me.
It did not work for me too. But today I noticed that the contact's where this problem occurred also belong to a group where the same ringtone is assigned & after the problem occurs the ringtone setting for that individual's contact ringtone setting get changed to default whereas the setting for the group remains as assigned Sent a query to Samsung India but no reply yet. Also in my case its not an intermittent occurrence, it happens from the second call for any contact with an assigned ringtone (stored on sd card which came with the phone).

BTW The ringtones I have been using are with the MIDI format (a carryover from my Nokia days), which are barely 22kb, if this format is a problem then can anyone suggest another format?
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Old January 6th, 2012, 06:20 AM   #20 (permalink)
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Over 1200 views but no solutions. I have begun regretting getting rid of my SE K750i after 6+ years
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Old January 6th, 2012, 09:20 AM   #21 (permalink)
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In post #20 I had said that the problem occurs for contacts which have a ringtone assigned individually as well as same ringtone assigned to the group they belong to. I removed the individually assigned ringtone & changed it to default (which is different ) and kept the user defined ringtone for the group & it seems to work well as of now. Only time will tell as settings went haywire from the second call onwards (so far) Keeping my fingers crossed.
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Old January 8th, 2012, 12:47 PM   #22 (permalink)
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In post #20 I had said that the problem occurs for contacts which have a ringtone assigned individually as well as same ringtone assigned to the group they belong to. I removed the individually assigned ringtone & changed it to default (which is different ) and kept the user defined ringtone for the group & it seems to work well as of now. Only time will tell as settings went haywire from the second call onwards (so far) Keeping my fingers crossed.
Is this still working for you? I don't have any contact groups, so again this isn't the solution for me.

I just don't get why no-one can sort this issue (as in Samsung or Google)!
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Old January 8th, 2012, 09:57 PM   #23 (permalink)
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Yes it seems to be holding out. But I am not sure if it will mutates to some other type of problem Yes I too am wondering why they don't fix these problems. My trust in Samsung is now shaken.
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Old January 27th, 2012, 01:22 AM   #24 (permalink)
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The problem is back. Just observed a person who I had applied a user defined rington rang only for the first time but today it was back to default ringtone. Now this person is not in any group, all I have done is added him in the speed dial but I don't think that should cause an issue. In this case the ringtone applied was a stock Samsung ringtone which is pre installed. but still this problem exists. In the past it was ringtones I had added to the SD card.
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Old January 28th, 2012, 06:21 AM   #25 (permalink)
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In all honesty socrates0, I didn't think you'd have continuing luck with your solution.

It seems to me that each time I try a different workaround to try solve this problem - whether that's a ringtone app or putting contacts in groups or whatever - it seems to work well for a short while, THEN, just when you think you've cracked it, it all goes wrong again!

I have tried countless suggestions now, but still the problem remains.

Why can't this be fixed???!!!

SO FRUSTRATED!
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Old January 28th, 2012, 09:13 AM   #26 (permalink)
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I feel the same. Yesterday I reassigned the same ringtone to this person & a bit later he called, in fact there were two calls from the same person & I was happy to see it rang correctly BOTH times but today the same old trouble back to default ringtone. Now I have changed the default ringtone (as it came from the factory- ring ring) to another given by Samsung & should be in the phone memory (called 'Pure Tone'), now I am waiting & watching
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Old January 30th, 2012, 03:16 AM   #27 (permalink)
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Previously 'Classic Bell' was the default ringtone (factory set) now as I have mentioned in post #26 i have now changed the default to 'Pure Tone' & everything seems to be holding out as of now after quite a bit of testing. Lets hope till infinity
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Old February 12th, 2012, 04:04 PM   #28 (permalink)
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I am having this same issue on my Galaxy S II. VERY annoying to change the ringtones every week or so. It seems to happen when the phone needs to re-download the information off of my SIM card.

Any new update on a fix?
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Old February 12th, 2012, 10:18 PM   #29 (permalink)
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Nope not yet
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Old February 13th, 2012, 09:48 PM   #30 (permalink)
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Problem is back again but in a mutated form Ringtones assigned to Groups stopped working from yesterday & only the Default ringtone was ringing. Now removed some groups & individually assigned them a ringtone.
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Old February 14th, 2012, 06:49 PM   #31 (permalink)
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Problem is back again but in a mutated form Ringtones assigned to Groups stopped working from yesterday & only the Default ringtone was ringing. Now removed some groups & individually assigned them a ringtone.
I bet that will work for a few days or so - then back to 'normal'!

I've tried EVERYTHING I can think of, EVERYTHING anyone on this or other forums have suggested - each new change works for a few days, then it's as though the phone 'forgets' the settings again!

I really am out of ideas now, and looks like everyone else is. (Apart from Samsung and Android, who never actually came up with any in the first place!)

I am just hanging on now until I can get a different phone. This should NOT be a problem that can't be fixed. It's a schoolboy error.

Shame on Android and Samsung for not being able to fix it (or not being interested enough to try).
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Old February 15th, 2012, 12:38 AM   #32 (permalink)
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Agree 100%
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Old February 18th, 2012, 09:50 AM   #33 (permalink)
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Right - here's the question:

Does anyone have any idea if rooting my phone might solve this ringtone problem?

Rooting doesn't necessarily appeal to me, but I am desperate to get this custom ringtone issue sorted, and if rooting would do it, I'm prepared to go down that route (pardon the pun) now - I'm desperate.

I'm aware that rooting has it's risks and that it will void my warranty, but what use is a warranty for this problem, when the manufacturers can't fix it?!

Any ideas? Does anyone know if rooting would definitely enable me to fix the custom ringtone problem, or even if it would be worth a try?

Thanks for any advice.
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Old February 18th, 2012, 11:39 PM   #34 (permalink)
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That looks v tempting, was contemplating that too. Maybe after rooting & getting rid of all the junk s/w Samsung installs are removed, it might set things right. But that is all theory as I have not done it yet.
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Old February 19th, 2012, 06:07 AM   #35 (permalink)
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Yes, that's what I'm thinking...

It would be worth doing if it would solve the custom ringtone problem. Just need someone who knows about rooting to advise if it's got a good chance of working or not.

Anybody....?
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Old February 20th, 2012, 12:47 AM   #36 (permalink)
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Rooting has been explained in this section, There is a sticky & I had seen a thread where a member had put links for the s/w necessary but whether it will sort out our problem is the million dollar question as very few seem affected by this problem.
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Old February 20th, 2012, 06:32 AM   #37 (permalink)
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Well I posted a seperate thread in Android Lounge about rooting with a view to perhaps solving this problem. Here is the link:

Could rooting be the answer to custom contact ringtones problem?

The reply suggested it wouldn't perhaps solve the issue, but questioned whether the problem might be my SD card, in particular the class (therefore speed) of it.

I 'think' the idea was that a higher class of SD card was needed to ensure faster access and transfer of the ringtone so as the phone can access it quickly on demand (i.e. when a caller with a custom ringtone assigned calls the phone).

If I have understood it correctly, that would seem to make sense to me - not that I'm well clued up about these things, of course!

I have an old SD card taken from an old Samsung phone of mine (clearly from before they even began classifying them!) - just a Samsung brand 2GB unclassed one, so I'm wondering if the poster - lunatic59 - may be on to something.

So out of interest, what 'class' of SD card are you using socrates0? Do you agree this might be the problem - before I rush out to buy a replacement SD card! As obviously, if you are using a faster class of SD card and have this problem anyway, it might not be the answer after all.
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Old February 20th, 2012, 08:28 AM   #38 (permalink)
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Hmm sounds logical about the sd card. Before dumping the card take a backup of all folders on the card & then format it in the phone itself then copy the folders back & see if it helps, if not using a higher class card could be the next step. I use the card which came with the box (2GB) its a 'class 4' card but i did not format it when I bought it.

Class Rating 2. Transfer speed is a minimum of 2MB/sec.
Class Rating 4. Transfer speed is a minimum of 4MB/sec.
Class Rating 6. Transfer speed is a minimum of 6MB/sec.
Class Rating 10. Transfer speed is a minimum of 10MB/sec.

Which class of SD card is supported? post # 3

BTW I am on ver 2.3.4 & I use the default s/w in the phone to assign the ringtones, never used an app for doing that.
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Old February 24th, 2012, 01:27 PM   #39 (permalink)
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I have an 8 gig card I bought separately from best buy and I have this problem...
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Old February 24th, 2012, 09:38 PM   #40 (permalink)
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I have an 8 gig card I bought separately from best buy and I have this problem...
Hmm. But have you formatted it after inserting it into your phone, if not then do that as mentioned above. If the problem still persists then at least you can be assured that it was not the size or class of the card that is causing the problem.

In my case I have now formatted the card in the phone & assigned custom ringtones to individual contacts only & not to groups as I had done before. And it seems to be holding up as of now
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Old February 25th, 2012, 07:07 AM   #41 (permalink)
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Since we are on the topic of memory cards, I came across this article on an Indian site. Of course this based on the Indian markets but I am sure this rubbish is being sold world wide. Anyway its good to know how not get duped
Quote:
We’re definitely no strangers to counterfeit and fake products. In today’s world, it’s become commonplace to see an ‘Appal’ phone, here and a ‘Nipe’ shoe there. Piracy and cheap fake counterfeits have percolated into each and every segment of the market, so much so that there are extremely high chances that there’s a fake to every original product you’ve seen in the market.
Fake memory cards out there ? Don't be fooled
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Old February 27th, 2012, 07:10 PM   #42 (permalink)
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In my case I have now formatted the card in the phone & assigned custom ringtones to individual contacts only & not to groups as I had done before. And it seems to be holding up as of now
I am going to format my sd card tomorrow, as you suggested. I'll let you know how I get on. Fingers crossed!
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Old February 27th, 2012, 09:37 PM   #43 (permalink)
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I am going to format my sd card tomorrow, as you suggested. I'll let you know how I get on. Fingers crossed!

Is it a new card or the old one. If its the old one don't forget to copy out the data from it before formatting. And lets hope for the best.
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Old February 28th, 2012, 11:45 PM   #44 (permalink)
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nice
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Old March 4th, 2012, 08:57 AM   #45 (permalink)
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Formatting the SD card didn't work for me. Not sure anything ever will!
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Old March 5th, 2012, 07:55 AM   #46 (permalink)
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Formatting the SD card didn't work for me. Not sure anything ever will!
Hmm maybe a change of sd card of a higher speed is the next option but I am not sure it would solve the problem. Anyway the card will not go waste as it can be used elsewhere.
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Old March 6th, 2012, 03:50 AM   #47 (permalink)
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Hi all.
I have the same problem on a galaxy ace that i bought two weeks ago in Greece.
The android version is 2.3.3 /gingerbread.bukpe
I have read all the posts Ruth5662 posted here and in other forums and all the answers as well.
Nothing worked for me....
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Old March 13th, 2012, 04:33 PM   #48 (permalink)
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Hi illu - nothing at all is working for me either, and neither Samsung nor Android seem interested. It's probably classed as a minor problem to them, but to me it makes or breaks a phone (especially as this is a function that is clearly stated as being available on this phone!)

I have spent nearly 6 months now trying to get a solution to this, with no luck whatsoever. I'm now unfortunately thinking: as much as I otherwise love this phone, it's finally time to give up, stop trying to fight a losing battle, and get a more reliable phone.
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Old March 13th, 2012, 10:37 PM   #49 (permalink)
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Could you ask for a new phone if its still in warranty? In India we buy our phones separately & it usually does not come with the data plan. So we have to go to the manufacturer for warranty. I believe its different in your area.
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Old March 16th, 2012, 04:27 PM   #50 (permalink)
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Quote:
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Could you ask for a new phone if its still in warranty? In India we buy our phones separately & it usually does not come with the data plan. So we have to go to the manufacturer for warranty. I believe its different in your area.
Yes, often in the UK you get the phone free on contract (so you pay for your data plan and are tied in - for, say 12 or 18 months - to the network company who supplies your phone)

However, it is possible to have a SIM only contract (as I do), or 'pay as you go', in which case you would buy your phone seperately.

So, like you, I would also have to go to the manufacturer for warranty. Samsung have told me that they will not just replace my phone - they want me to return it to them for a month, but they cannot guarantee the ringtone issue can be sorted, as they don't have any idea why it is happening.

They actually asked me why custom contact ringtones was a big issue for me!

I give up!
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