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Old October 24th, 2011, 09:19 AM   #1 (permalink)
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Default My Data is Broken

There are far too many threads from users with data issues. It's time to put an end to the madness. This will be the place to go if you're having problems!

The causes:

There are many things that might cause broken data. There are also many things that cannot, or don't. The data loss and baseband version error has been going on since April of this year, if not before. What is not causing your issue includes:

  • Basix or Exodus. Neither custom ROM modifies anything related to data connections. Do not suggest either is the issue.
  • The app you just installed, unless you told it to, or it is designed to
  • Rooting
  • CWM
  • Assorted pieces of magic fail dust.

What could cause your problem:

  • Bad Odin flash
  • You flashed something from another device, or that is not explicitly marked as being for the Indulge (R910 or R915)
  • Metro/Cricket is down in your area
  • Random failure (most common)
  • OTA update from Metro
  • The existing bug in Samsung's software that was alleviated, but not fixed

The symptoms:


The most obvious symptom, of course, is that you can't access mobile data. However, the signs that it's a little more than temporary include:

  • When WiFi is disconnected, there is no 1X/3G/4G icon
  • Your CDMA baseband in Settings > About Phone is "unknown"
  • Your LTE baseband in Settings > About Phone is "unknown"

If you see these, you have a problem.

The fixes:

YOU MUST TRY THESE FIRST. Do these steps in order, one at a time - each may solve your problem. Note that if your problem seems to occur after you flash a ROM or restore a backup, do the ENTIRE PROCESS before flashing, and don't restore until you've tested.

  • Reboot your phone
  • Boot into CWM (or stock recovery) and wipe cache (main menu) and dalvik-cache (under Advanced)
  • Do a Factory Reset (three times!) in CWM, and reflash the ROM if applicable
  • Do the above, then Odin your device
  • Format your SD card, then do the above, and redownload your ROM of choice from a secondary mirror (if applicable) before flashing

Only after you have done each and every one of the steps above should you post here or join the IRC channel!

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Old October 24th, 2011, 09:58 AM   #2 (permalink)
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Reserved again. Thanks for another quick stick, mod.
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Old October 24th, 2011, 02:23 PM   #3 (permalink)
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Does the phone have to be rooted to do these steps?
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Old October 24th, 2011, 03:17 PM   #4 (permalink)
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For steps two onward, then yes.
it's hard to "fix" it if you can modify key files.
I just wish we had the damn source code to analyze!
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Old October 25th, 2011, 05:19 PM   #5 (permalink)
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Quote:
Originally Posted by tiede View Post
For steps two onward, then yes.
it's hard to "fix" it if you can modify key files.
I just wish we had the damn source code to analyze!
Not quite. The factory recovery has the same reset options, and Odin works on any device.
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Old October 25th, 2011, 05:31 PM   #6 (permalink)
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Tiede if this works for you please post and than I will try
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Old October 25th, 2011, 05:39 PM   #7 (permalink)
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There must be a tower outside my home because I'm getting speeds as fast as 7mbs down and 5up
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Old October 25th, 2011, 06:26 PM   #8 (permalink)
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Quote:
Originally Posted by metroinphilly View Post
Tiede if this works for you please post and than I will try
Sorry. I've already tried all these (and many more) to no avail. I have tried everything i can think of so far, and have no 1x or 3G icon.
The only thing is, if I turn off 4G using the LTE Functionality Test app when it is stuck in "sending" mode, the 1x icon will flash for less than a second (I don't want to write about 10ms, but that's what it feels like) and then it goes off. It's as if it tried and failed (?)

So maybe something in the driver is erroring out, or it's genuinely fried. I may consider exchanging my phone, but I have NEVER done that yet, and I don't trust the replacement ones that much, since sometimes they just give you one that other metro customers have returned themselves...


@k0nane, you said reset in CWM. I was pointing to the fact that CWM==>root
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Old October 30th, 2011, 04:43 PM   #9 (permalink)
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Any luck yet tiede?
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Old October 30th, 2011, 08:01 PM   #10 (permalink)
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Now which one of you mods changed my thread title?
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Old October 30th, 2011, 09:12 PM   #11 (permalink)
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Quote:
Originally Posted by metroinphilly View Post
Any luck yet tiede?
Unfortunately, no. When I get some time. I'm planning to test it after an Odin Flash to see if that works. If it doesn't, well, of to the corporate store with it!
Sad thing is, I haven't even ONCE changed my phone before. I've grown attached to it's little imperceptible scratch...
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Old October 31st, 2011, 06:14 PM   #12 (permalink)
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No 4g,3g,1x. im thinking there is an app conflict with just Basix. Cause with stock rom and the Exodus rom with the same apps have no issues. Basix rom from a fresh install no apps it works even after multiple resets. Any way to find the log to find out what app is causing the conflict? I love the Basix rom vs the Exodus rom. help in this issue is greatly appreciated.
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Old October 31st, 2011, 07:47 PM   #13 (permalink)
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Quote:
Originally Posted by theannihilator View Post
No 4g,3g,1x. im thinking there is an app conflict with just Basix
Not possible. The issue is bad data - if you backed up crap, and restore crap, you'll get crap. Reinstall your apps manually from the Market, and go from there. You'll find it works just fine.

Remember to perform ALL of the troubleshooting steps in the OP if you continue to have issues.
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Old October 31st, 2011, 08:18 PM   #14 (permalink)
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Quote:
Originally Posted by k0nane View Post
Not possible. The issue is bad data - if you backed up crap, and restore crap, you'll get crap. Reinstall your apps manually from the Market, and go from there. You'll find it works just fine.

Remember to perform ALL of the troubleshooting steps in the OP if you continue to have issues.
if it is crap then why does my backup work with the other two roms? I first had the issue after installing apps manually from the market then from there things went down hill. so that was when i tried trouble shooting. I dont restore my app data only the apks. i have even went as far as factory wipe after install the stock theme (so i had atleast the twlauncher) and no go. If i do an install of the basix from from scratch without first restoring my stock rom i will not get any network data either. that part i do not understand.

update: withe cdma only selected in the hidden menu i get complete data denial no icon at all after installing titanium backup but 4g restored after selecting global and rebooting. any idea?
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Old November 1st, 2011, 08:14 PM   #15 (permalink)
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It sounds like you have a bad base to work with, or an issue beyond just the backup. Odin your device using the Option 2 TAR, format your SD card, and redownload the ROM from an alternate mirror. Then AIO and flash.
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Old November 3rd, 2011, 06:00 PM   #16 (permalink)
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i did that yesterday and it worked for a while (for about most of today (around 5:00-5:30pm est)). It died again after i tried to d/l juice defender. I odined and aio like you said last night and formated my sd card (after backing it up). After it was all done last night i waited till this morning and restored my backup with titanium backup, excluding the amazon apps that i d/led and it worked with 4g. but i tried to re-odin my phone tonight and i think my 4g is fried cause now even under stock nvr touch rom flash it shows unknown under lte. i know its not an os bug cause i am on ee07. Thanks for your help k0nane. I am just happy that i found out it was a mix of a dieing lte radio and a bad rom install.
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Old November 4th, 2011, 01:33 AM   #17 (permalink)
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"My data is broken", No 4G for 2 days, I get no data on reboot, if I toggle airplane I get 3G/1X.
MY LTE baseband is unknown (still have 3G/1X)
I've done the following...
Reboot (about 10 times)
Batter pull for 10 minutes (twice)
Wipe cache/dalvik-cache (CWM)
Factory reset three times in CWM
Then got a force close on androidwizard on reboot
Rebooted again and got start up loop
I went back into CWM and reflashed the Basix ROM and rebooted
Got a force close on launcher pro on reboot
I downgraded the PRL from 3025 to 3019, just to check, now I only get 1X
Odin, it rebooted but came up still Basix
Realized I didnt wait for the .tar to finish downloading, made some coffee....
Odin again, failed but got the [phone].../!\...[comp] icon, stock/CWM gone?
Odin again, back to stock this time (Tar2)

Still LTE unknown, no 1X unless I toggle airplane mode. So what is best to do now? ...besides check out metro studio using Boingo wifi

UPDATE: Kept playing with phone (reboots, pulled SD, etc.) eventually pulled SIM card and used the phone for a bit w/o the Sim Card. Pulled the battery and and put it back in, reboot and 4G is back.

4G stayed for 30 minutes then left.
Reboot=LTE unknown
battery pull, pull sim, reboot, power off, sim in, reboot and 4G is back.

What should people in this situation do? Go to a Metro Store or try something else or wait??
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Old November 4th, 2011, 05:53 AM   #18 (permalink)
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Make sure the sim is clean of oily smudges, like those that can be left by fingerprints, and that it is properly seated. Clean battery terminals as well, while you're at it. Reboot and cross fingers.
If all else fails, become the unofficial Guinea pig for the EG06 tar, if you know how to get out of trouble, that is ...
Elsewise, a metropcs corporate store visit seems to be in your future.
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Old November 4th, 2011, 08:19 PM   #19 (permalink)
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im getting warrantied through metro for 11$ and have to wait till Thursday. i would go through Samsung directly but don't want to wait two weeks to receive my replacement phone.
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Old November 5th, 2011, 01:04 PM   #20 (permalink)
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@tiede, has anyone tried EG06 tar? Has it fixed anything? Can you still Odin back to stock?

@ theannihilator, How did you go about it? So far I am only talking to Metro about it through there Michigan twitter.

I guess since there is enough of us, we could do a class action lawsuit if they refuse to fix/replace.
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Old November 5th, 2011, 01:21 PM   #21 (permalink)
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Quote:
Originally Posted by dongemus View Post
@tiede, has anyone tried EG06 tar? Has it fixed anything? Can you still Odin back to stock?

@ theannihilator, How did you go about it? So far I am only talking to Metro about it through there Michigan twitter.

I guess since there is enough of us, we could do a class action lawsuit if they refuse to fix/replace.
I odin my phone and then when 4g still was not working i took it to my local metro corp store and said my 4g aint workin. Since my phone is still under warranty they told me ok it will be 10.70$ for shipping for me to order you a new one. they also told me that if i wanted to wait 14 business days i can do a warranty exchange directly through samsung.
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Old November 6th, 2011, 06:13 AM   #22 (permalink)
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Quote:
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@tiede, has anyone tried EG06 tar? Has it fixed anything? Can you still Odin back to stock?
I am not aware of anyone flashing the EG06 on their phones yet. However, this question is best addressed to k0nane, as his the lead developer and would have heard about it, somehow or another (even if someone just went to complain to him that they broke the phone trying to flash it on there )
Drop by the indulge's IRC channel and be on the lookout for him. I'm sure he'll answer you there if you ask!
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Old November 7th, 2011, 10:08 PM   #23 (permalink)
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I have been having the same problem and I noticed that 4G was working fine and as soon as I hit the airplane mode button the first time then the only thing that would work again was 1X, and LTE version was unknown. I will try and replicate this behavior and update here.

Edit:
After wiping to factory reset 3 times and applying a fresh basix flash, I turned on airplane mode a couple times and 4G came back after about 1min so that may have been an isolated problem before, lets see how long I will keep my 4g this time. I will keep my apps to a minimum and no data will be restored. I also formatted the SD card and will keep it clean for about a week

Edit 2:
After a day with 4G working fine, I toggled my airplane mode and got the stuck at 1x again. I looked at the "About" and still had an LTE info showing but then after a couple hours of no 4G I rebooted and LTE was Unknown. I formatted my SD once more, Factory reset a couple times, then I Odin the device and 4G still didn't work. This made me think my 4G radio was fried but after getting to my home pc and rooting and then applying my original back-up via clockworkmod 4G is back working with the Samsung Stock system. I dont know what to make of this but that it is a software related issue vs a hardware/burned radio as most people have experienced so I hope this information sheds some light of where to look in order to make this a even better mod or any future mods.
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Old November 10th, 2011, 12:52 PM   #24 (permalink)
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shthawk, it isn't the ROM (read all the "data not working" threads here on this forum). People are having the exact same issue as you and I who have stock, never touched phones. They have been having these issues for over 6 months, before we had root or roms.

I noticed something new. Back when my 4G was working I would get 4 bars at my house, when I would turn off 4G I would get 1 bar (my house is a 3G dead zone). Now when I reboot my phone I get 4 bars but no data, when I toggle airplane mode I get 1X/3G but 1 bar, just like before. The "4G antenna" is on, but not receiving data.

I do think this is a software/driver/SIM card issue and not the hardware.
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Old November 10th, 2011, 03:48 PM   #25 (permalink)
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OK, I decided to do some calling around before going to the MetroPCS store tomorrow. I did a web chat with Samsung support and MetroPCS support.
(long boring chat log here --> iNDULGE SUPPORT - Pastebin.com )

I was told to call the next level technical support by both. Since I didn't have another phone on me I called Samsung first, they tried to get me to call Metro. I insisted that this is a widespread problem and I had already done a battery pull, SD card format, soft reset with MetroPCS support and a factory reset on the phone. He put me on hold and then came back with an offer to RMA the phone. (Boring rules of the RMA --> http://pastebin.com/wasAyraW )

So my questions are...
1. Do you think I should RMA the phone? They might be able to find the problem and make a fix for everybody. Or should I just take it in to MetroPCS?

2 They told me to take out my SD, battery, cover, chargers etc and do not ship it to them. Should I remove the SIM too? I though you need the SIM for LTE to work? Should I send them the SIM?

3 I currently am running Basix 1.0. I know I should Odin the phone back to stock. I am also going to downgrade the PRL from 3025 to 3019. Is there anything else I should do before I RMA it?
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Old November 10th, 2011, 07:39 PM   #26 (permalink)
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Quote:
Originally Posted by dongemus View Post
shthawk, it isn't the ROM (read all the "data not working" threads here on this forum). People are having the exact same issue as you and I who have stock, never touched phones. They have been having these issues for over 6 months, before we had root or roms.

I noticed something new. Back when my 4G was working I would get 4 bars at my house, when I would turn off 4G I would get 1 bar (my house is a 3G dead zone). Now when I reboot my phone I get 4 bars but no data, when I toggle airplane mode I get 1X/3G but 1 bar, just like before. The "4G antenna" is on, but not receiving data.

I do think this is a software/driver/SIM card issue and not the hardware.
I do understand that this is not a basix rom problem and the reason I was posting my updates was so that some one who know more can try and replicate the issue. I read many places that said it was a hardware issue and usually it is a burned LTE modem which I found to be incorrect and I understand why some people can think that snce after I Odin the phone it was completely dead but then I restored my first backup via CWM and everything was back working.

I factory wiped (CWM) like 5 times, formated my SD, placed a fresh download of the basix rom and everything is working. I will stay away from airplane mode and see how long wil it work without a hitch. I hope some of this info can point to the real root of the issue and maybe we can get better roms out of it.

EDIT:
After 3 days without any problems I got my LTE baseband is "Unknown", the airplane mode was never turned on so I know that was not my issue. The only thing I did this time was turn wifi on and off via the notification bar which never made a difference in my previous attempts.
I dont know what to make of this, maybe Metro is using OTU to **** with rooted phones, I have no idea and I hope by posting whats happening with my phone maybe you guys can make sense out of it.

I have ordered a replacement phone and we will see what happens then.

Regards,
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Old November 11th, 2011, 07:04 PM   #27 (permalink)
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OK, sorry I misunderstood. The first time I restored my original backup I got 4G back as well, but now it is gone again. I saw something flash on the screen that said "update"
and now 4G is gone. I was going to take my phone back to Metro today to see how easy an exchange would be before doing a RMA back to Samsung, but I can't find my original Samsung battery. Hopefully I find it tomorrow.
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Old November 13th, 2011, 10:15 AM   #28 (permalink)
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Quote:
Originally Posted by dongemus View Post
OK, sorry I misunderstood. The first time I restored my original backup I got 4G back as well, but now it is gone again. I saw something flash on the screen that said "update"
and now 4G is gone. I was going to take my phone back to Metro today to see how easy an exchange would be before doing a RMA back to Samsung, but I can't find my original Samsung battery. Hopefully I find it tomorrow.
the replacement phone does not have a battery. they will use your current battery. I got my replacement phone this past Wednesday and they just used the battery in my current phone (which i exchanged my extended battery for the stock battery). The extended battery does not mattery on the exchange as long as its not rooted and damaged by water and such.
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Old November 15th, 2011, 08:38 AM   #29 (permalink)
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OK thanks. I'll go try to exchange it with the 3rd party battery and if I can't I'll RMA it to Samsung.
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Old November 16th, 2011, 08:16 AM   #30 (permalink)
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I was on my home wifi when I looked up and saw the 1x icon and it stayed there for about 15 seconds before dissapering so I guess this gives me hope that it might still be there lol
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Old November 17th, 2011, 01:24 AM   #31 (permalink)
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I was on my home wifi when I looked up and saw the 1x icon and it stayed there for about 15 seconds before dissapering so I guess this gives me hope that it might still be there lol
mark, check your own page. damn man
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Old November 17th, 2011, 07:31 AM   #32 (permalink)
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mark, check your own page. damn man

What? lol
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Old December 7th, 2011, 01:39 PM   #33 (permalink)
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This may be a dumb post-if so I apologize in advance.I lost both 4g and 1g after installing basix,and figured it was a problem with the rom-so I reinstalled from cwm backup and they both worked again.I re flashed basix and added electric sheep,and all was good for a while.I noticed they both went down after I installed juice defender,so I reflashed,etc. and everything worked fine.I then deliberately installed juice defender again,and once again got the same result.Re did all again,ie: basix + electric sheep,but have left off juice defender--been working fine all day,also anycut works perfectly too.Maybe it's just coincidence-but that has been my experience.
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Old December 7th, 2011, 06:03 PM   #34 (permalink)
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Actually no, that's not a dumb post.
We've seen this happen before with Juice Defender on the Indulge (back in around May or June). You're not the first one to mention this.
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Old December 7th, 2011, 09:29 PM   #35 (permalink)
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Before i make a new thread i figured id throw it in here, been dealing with data issues for a while (im not a fool i was an esc. agent for adv tech at sprint) seemed like a outage, no data, happened during a windstorm so i ignored it, a week or so went by and i got 1x ok thats fine w.e no 4g but ill live, but no mms? blah blah blah wiped it data restored it every thing i could think, broke down and called to see if there was an outage... none, after explaining to the tech support rep how to do there job they created a ticket which is a joke but i was too tired to fight with them..... so fooled around in my phone and noticed i have no apn settings -.-' blah blah research research found settings basically im looking for the fastest way to fix that lol, ive tried manual entry of some things ive found online but the settings dont stay. should i go back to stock or play with the xml files ive seen floating around.... im going on 2 hours of sleep in 56 hours so bare with me if this was a run on and didnt make sense in some parts.
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Old December 8th, 2011, 08:53 AM   #36 (permalink)
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Do you have the symptom k0nane stated in the first post here?

"Your LTE baseband in Settings > About Phone is "unknown""

If so, you got the bug many of us have. The only fix so far is go exchange the phone. Read all the posts here to see how that has been going.
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Old December 8th, 2011, 01:03 PM   #37 (permalink)
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Thats all well and good, however you are focusing on the LTE side of things, yes my LTE is unknown and i dont care about it at this time. toggling airplane mode forces 1xrtt, what i really need is the best way to fix the apn issues, i have 1xrtt and wifi if i need to do some heavy browsing, but MMS wont be fixed with out the apn. i always leave my 4g off any ways, what MORE likely happened is i played around with some thing i shouldnt and caused the 4g to go out on its own, its probably not even fryed but again i dont care about the 4g side of things, just mms at this time.
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Old December 8th, 2011, 06:44 PM   #38 (permalink)
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Just as a heads up, when my LTE was "unknown" and I tried everything to fix it, I odin'd it and got an exchange. LTE has been working fine so far. Hopefully it will stay that way.
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Old December 14th, 2011, 02:36 PM   #39 (permalink)
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Just noticed that when I turn the 4g off and go into about phone it still lists the network type as LTE so im wondering if using the anycut 4g toggle isnt actually turning it off?
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Old January 25th, 2012, 11:54 PM   #40 (permalink)
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Hi i just have a question im assuming you got another replacement samsung indulge from the metro corporate store by now lol when they gave you a new phone did they take your sim card out of your damaged one and put it in the new one>because thats what im worried about i also have data issues and im not sure if its because of my sim card or not but i heard each indulge has a specific sim card designed for it...
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Old January 27th, 2012, 07:34 AM   #41 (permalink)
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I'm not sure if your post is for a specific person or not.
I do believe I saw them break open another UICC card when I got my replacement phone from them though, inn my particular case.
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Old February 2nd, 2012, 03:22 AM   #42 (permalink)
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I got a new card, my old one had a scratch and the new one doesn't
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Old February 12th, 2012, 11:33 PM   #43 (permalink)
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guys i need some advice. my 4g doesn't work at all. i do see the 4g icon however the green arrow appears to be stuck or something. I don't have "Unknown" under baseband, mine shows LTE. and whenever i attempt to use the data the 4g icon shows with the green arrow and that's all no red arrow. it used to work fine. i had basix with the old modem and LTE modem and it was working fine. One morning the 4g just decided not to work at all and so i began to do all kind of stuff like resetting and cleaning cache and stuff even re installing basix and nothing improve my situation. on the second day i decided to odin my phone with the latest tar (latest modems) and i got no 4g data on the first day, i had the same problem 4g with only a green arrow. on the second day the 4g decided to work and after 4 days it has decided to stop working once again. i've odin the phone 4 times with the latest tar, i've taken the sim card out before using odin to avoid burning the card. like i said before i don't get the "unknown" under base band on LTE any other suggestions/steps to follow will be appreciated guys.
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Old February 12th, 2012, 11:36 PM   #44 (permalink)
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If you turn off 4G do you get 3G/1X?
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Old February 12th, 2012, 11:42 PM   #45 (permalink)
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If you turn off 4G do you get 3G/1X?


yes i get 3g working, if i force 3g data works fine , if i don't force 3g (cdma only mode) and i do a airplane mode on/off i get 3g first and data works but then it jumps to 4g and i get no data only a 4g icon and a green arrow.

thanks for your support that was fast !
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Old February 13th, 2012, 11:49 AM   #46 (permalink)
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from what I've seen the 4G service for metro is spotty and doesn't work 100%, at least for the indulge. I get the "green arrow" a lot too, but usually, it'll unfu​ck itself eventually.
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Old February 13th, 2012, 02:53 PM   #47 (permalink)
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from what I've seen the 4G service for metro is spotty and doesn't work 100%, at least for the indulge. I get the "green arrow" a lot too, but usually, it'll unfu​ck itself eventually.


may be you are right, i stop by a store today to have my phone checked and surprisingly after a PRL update which i did back at home several times and didn't get anything newer than 3026, 4g began to work, however once i got home 4g was stuck again on green arrow. So may be it is spotty but i had 4g at home working with no problems at all for 4 days or so now its being 3 days with no 4g at all.
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Old February 23rd, 2012, 11:34 AM   #48 (permalink)
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Sorry in advance for being a complete newb, but that's what I am. My 4g keeps dropping, I'm on basix with electric sheep, and everything was good for about a month, until I woke up yesterday morning and no 4g service. I ran down the whole op, following each step to the letter, and it will work for a while, but after leaving the phone idle for a while, when I wake it up again, the best I can get is 3g. I've eliminated service issues and hardware, because the only thing that fixes it is Odin flash with 2.2.2 and new Radios, then I can fresh install basix again and it works for a while, then reverts back to no 4g. I don't restore any backups, and it does it with no extra apps on the system. I'm gonna Odin it back to 2.2.1. And unroot the phone and see if it drops, then I'll redoubt everything one by one and leave testing time to figure out what's causing this. I won't be able to fix it, but hopefully someone here can

EDIT 1: So I'm back on stock 2.2.1, with the newest radios, and it's been 2 hrs with perfect 4g service. I'm thinking about rooting it, and seeing where that goes. I will track this problem down.

EDIT 2: Used AIO Root and an hour later, still have 4g. Usually it would drop within 15 minutes. Now I need an opinion. Should I install Basix or Electric Sheep first? Sorry for the dumb question, but I really am a complete noob
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Old February 24th, 2012, 01:46 AM   #49 (permalink)
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4g is very tricky on the indulge may be there was a 4g outage. Most people will confirm better results with 2.2.2 since it flashes new modems to the phone. However results will vary and that depends on metropcs 4g layout. 2.2.1 is buggy and drains battery way too fast, try a few more flashes with 2.2.2 it fixes battery problems otherwise re try basix since its better on the phone than stock 2.2.1
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Old February 24th, 2012, 11:20 AM   #50 (permalink)
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Ive tried reflashing with 2.2.2 and basix many many times. I'm on 2.2.1 with the newest radios, and I'm encountering the same problem. It seems as though the phone is forgetting the Lte radio firmware, but if i reflash just the new radios, it doesn't work. If anyone can throw me a tar with the previous Radios, id like to flash them and see what comes out of it. I'm really getting tired of having to odin the phone twice a day for 4g to work. I've tried literally everything I can think of, and nothing is doing the trick
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