October 20th, 2012, 08:07 AM
Join Date: Mar 2011
Location: Orlando, Fl
Device(s): Samsung Galaxy Indulge, CWM+Basix 1.0 Rom,
Samsung Galaxy SIII,
Thanked 521 Times in 321 Posts
Sorry to hear what's been happening to you. Sounds horrible!
As for the guy telling you your phone must be rooted, make sure you go to another location, and that they can verify you aren't rooted. Explain everything to them and make sure they don't have you in the system as "rooted" - A corporate store would probably be better.
Why do that? Because there's a "rooted device" flag on the metroPCS customer info page that if it is checked for your account may compel them to deny to help you, and you don't want that unfairly. (It's not that big a deal to me, cause I can hold my own, but rooting voids your warranty, and you don't wanna have to deal with that if it's not necessary to).
If you got it in March, you should still have some warranty on it, so it's worth it to wrestle with them over this.
As for the LTE unknown problem, try the solutions in listed here: My Data is Broken
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