Help with Kies

rebel · March 6th, 2010, 03:41 AM

Hi all
Anybody know how to get Kies working with the galaxy portal
I got it from Samsung yesterday as its now released for the portal, but it did not work, just like the pc suite that came with the phone

Cheers

andy-roid · March 6th, 2010, 01:02 PM

i have been on the kies website and it says that the phone is not supported yet

rebel · March 6th, 2010, 03:26 PM

Hmmm
I went to my samsung and its showing Kies as the pc software

took this pic from my page maybe I'm wrong ?
Chhers
Reb

nx1977 · March 6th, 2010, 03:43 PM

That's a very recent change that kies supports the Spica/Portal.

This must mean the official v2.1 is close, as a samsung rep reported on a blog I read that the update will be delivered and installed via Kies.

rebel · March 6th, 2010, 04:14 PM

Quote:

Originally Posted by nx1977

That's a very recent change that kies supports the Spica/Portal.

This must mean the official v2.1 is close, as a samsung rep reported on a blog I read that the update will be delivered and installed via Kies.

Yeah if I can get my mobile to work on it

anybody had luck with this that can shed some light on it ?

thanks

andy-roid · March 6th, 2010, 05:40 PM

was this all ready on your phone

Gurdeep.Singh.Mander · March 6th, 2010, 07:55 PM

Ya! Just installed Kies. Phone got detected fine. Everything working as it should. Phonebook gets synced, media transfer etc. everything ok. Doesn't yet allow f/w upgrade though.

prodikey · March 6th, 2010, 08:29 PM

Quote:

Originally Posted by rebel

Hi all
Anybody know how to get Kies working with the galaxy portal
I got it from Samsung yesterday as its now released for the portal, but it did not work, just like the pc suite that came with the phone

Cheers

samsung claims only support Omnia at this moments of time.

rusky · March 7th, 2010, 03:01 AM

I've downloadd it even if it's just so I can sync my phonebook!

Gurdeep.Singh.Mander · March 7th, 2010, 03:23 AM

For all those who are having trouble recognizing their phone from Kies/NPS/adb...

Unplug your phone from USB and do the following...

If you are on android 1.5 (cupcake) version:
-- Go to... Main Menu >> Settings >> About Phone >> Additional Settings >> (here, make sure "Mass storage only" is unchecked. Make it unchecked if it is not.)

If you are on android 2.1 (eclair) version:
-- Go to... Main Menu >> Settings >> Applications >> Development >> (here, make sure "USB debugging" is checked. Make it checked if it is not.)

That's it! Plug-in your phone again and your device should get recognized fine.

Hope this helps!

Update:

-- Just published screenshot and all that at my blog here http://voxigee.wordpress.com/2010/03/07/samsung-kies-for-galaxy-spica/
-- Tried it with one of v2.1 (Eclair) ROM and working fine, couldn't yet get it to work with v1.5 (cupcake) though.

rusky · March 7th, 2010, 03:41 AM

Didn't work on mine

Well, it tells me that the device isn't supported.

andy-roid · March 7th, 2010, 06:23 AM

did youdownload it from here

http://www.samsung.com/sg/consumer/mobile-phone/mobile-phone/infotainment/GT-I5700HKASIN/index.idx?pagetype=prd_detail&tab=support

rusky · March 7th, 2010, 06:44 AM

No, but it's the same version.

andy-roid · March 7th, 2010, 06:53 AM

Quote:

Originally Posted by prodikey

samsung claims only support Omnia at this moments of time.

thats daft because why dose it tell you to download it for the galaxy lite on there web site

rusky · March 7th, 2010, 07:07 AM

Gurdeep.Singh.Mander says he has sync'd with this version, I can't

svkndv · March 7th, 2010, 08:44 AM

I followed the instructions of gurdeep still no luck, kies is not able to detect my device. Getting an infinite message "Connecting to device... please wait"

Samsung might be good in their hardware but they are utter failure in software, Take PC studio or Kies both does not have even a professional appearance. Seems to be a software developed by interns under the guidance of a first time product manager :-)

Gurdeep.Singh.Mander · March 7th, 2010, 10:25 AM

@svkndv

Please try switching your usb ports while connecting and also keep scanning for hardware changes from the Device Manager. Sometimes the Serial ports acquired by samsung drivers are not refreshed automatically. Wish u luck

Orfeas91 · March 7th, 2010, 10:31 AM

Hey all, Kies is working fine for me as well. Flashed to 2.1 (i570EXXJC3) today and I managed to sync my phone when I enabled USB debugging just like Gurdeep.Singh.Mander said. When I had 1.5 it didn't sync.

rebel · March 7th, 2010, 10:47 AM

Quote:

Originally Posted by rusky

Didn't work on mine

Well, it tells me that the device isn't supported.

I also get that message, tried switching ports around they are refreshing but no joy. I have left a service request at Samsung.

andy-roid · March 7th, 2010, 02:20 PM

it looks like to me like there some thing wrong with the driver

andy-roid · March 7th, 2010, 02:45 PM

there is some thing wrong because it will only connect in mass strage mode but mass storage mode is offf so i took the sd card out and now its telling me to put in the sd card

andy-roid · March 7th, 2010, 03:54 PM

been trying for 4 hours and still no joy so i give up has it got some thing to do with it being on t mobile

nx1977 · March 7th, 2010, 04:19 PM

No.

If you're running vista, make sure the drivers have been installed correctly and windows sees the phone correctly.

If you have NPS loaded, close it

andy-roid · March 7th, 2010, 04:33 PM

i installed it on my daugters xp laptop and it could only find mass strorage mode but it was turned off

andy-roid · March 8th, 2010, 10:49 AM

has any body got it to work with 1.5 yet if you have how did you do it

andy-roid · March 9th, 2010, 08:26 AM

been on the phone to samsung and its only compatible with mass storage mode at this monent in time but they said they are working on it to be compatible with the phone fully

prodikey · March 10th, 2010, 02:51 AM

Quote:

Originally Posted by Gurdeep.Singh.Mander

Ya! Just installed Kies. Phone got detected fine. Everything working as it should. Phonebook gets synced, media transfer etc. everything ok. Doesn't yet allow f/w upgrade though.

Hi what firmware are you using ?
I still running firmware 1.5 the software (KIEs) not able to defect the samsung I5700...

Thanks

Davit · March 11th, 2010, 01:34 PM

Quote:

Originally Posted by got-petrol

been on the phone to samsung and its only compatible with mass storage mode at this monent in time but they said they are working on it to be compatible with the phone fully

Thanks. That saved time to everyone. Surprised that some claimed to have their phones recognised after simple installation (without flashing, etc.)

Deformat · June 25th, 2010, 12:37 PM

Sorry for the bump,but where's this mass storage mode exactly?...

That's 1.
Today I sent it to the service (Hat Romania) and said it had a issue but that they fixed it.It had Android 2.1.It seems it had issues.
I tried the method got-petrol mentioned here(reinstalling drivers)

Samsung Mobile : Community

I tried turning debugging thing off(before that method)
Nothing.Nada.

EDIT:Wait,why there is a Galaxy Lite and Galaxy Spica individual forum?Aren't they the same?!

Beerkan · June 29th, 2010, 11:04 AM

If you have installed the correct USB drivers then when you connect your phone to your PC, you will see a USB connected Icon on the phone. To See the SD card from your PC, you need to Mount the SD card from the phone.

Menu
Notifications
USB Connected
Mount.

You will now see the SD card and all it's contents as an extrenal drive on the PC. Copy and delete to your hearts content.

If you wish to manage your contacts I'd suggest doing it via your google account, as it's much easier. Just re-sync back to your phone when your finished.

There is in fact 3 forums here all about the same phone.

See Also

Samsung Galaxy Portal forums

and

Samsung Galaxy Spica forums

The GT-i5700 goes by these names depending on where you live.

As regards to why there's Galaxy Lite, Galaxy Spica and Galaxy Portal forums, when in fact they ARE EXACTLY they are all the same phone is probably an error when they forums were set up. It has already been asked to merge these, but word is it's too difficult or too hard, or time consumming to do.

drm · October 13th, 2010, 07:07 AM

Hi. I can't see my phone from windows explorer let alone from kies. How do I load the required drivers? Can't seem to find any help for this. Any help please

Beerkan · October 13th, 2010, 08:47 AM

Quote:

Originally Posted by drm

Hi. I can't see my phone from windows explorer let alone from kies. How do I load the required drivers? Can't seem to find any help for this. Any help please

Whn you connect the phone via USB do you see USB connected on the phone notification bar?

Menu
Notifications
Press USB Connected
Mount.

Also I suggest you remove KIES and install Samsung's NPS software.

NPS Software (160Mb).

drm · October 13th, 2010, 09:20 AM

Hi. When I connet up the phone via a usb cable there is no icon in the notification bar. I've loaded the usb driver from the NPS disc and have PC studio and KIES installed. Can't see the phone at all. Any ideas??

Beerkan · October 15th, 2010, 06:42 AM

Check my posts here...

Connecting via USB

champy23 · November 5th, 2010, 04:49 AM

Hi can anyone help me? Whenever i load up kies it disconnects my internet so when it searches for the firmware update it cant find an internet connection. But my phone connects fine to kies. Anyone know how to solve this?
Thanks

canalrun · November 10th, 2010, 09:28 AM

Hello,
thank you for all the previous posts

Is there any new information about the connection problem with Kies. I have tried everything here, but have had no luck.

Kies worked for the first few weeks, then stopped working when I tried to connect the other day. I had not tried to connect in a week or so, I have no idea of the event that may have broken it.

I also have the Kies-mini. This connects approximately 60% or 70% of the time.

By not connecting I mean I see on my phone the image of a USB connector and it says "connected". I have a USB cable connected between the phone and Windows 7 computer. When I run Kies (latest version 1.3.5), I see the pop-up box saying "connecting the device… please wait", but will never establish the connection. For the first few weeks it connected fine.

I also have mini-Kies. About 60% or 70% of the time it will make it to the second screen showing my phone and saying I have the latest version.

I'm in the USA. I have a Samsung Vibrant. I have no files with long extensions (I have used the FileSearcherforKiesFix program mentioned above). I have unmounted my SD card and reformatted the SD card. I have uninstalled and reinstalled Kies and the drivers several times. I have downloaded and installed the softpedia drivers.

Any additional information? Thanks.
Barry.

canalrun · November 10th, 2010, 01:59 PM

Solved!

I uninstalled the latest version of Kies and installed a previous version, 1.5 .1 10071_32. It now works like a champ.

Barry.

bernmagsais · January 14th, 2011, 06:30 AM

hello..have a prob with my samsung wave gt-s8530..

everything works except when i want to download and intall apps...it keeps on telling me that the app is not compatible with my phone even if it does..

what can i do??

Saurus · January 23rd, 2012, 03:47 AM

Hi, I have a slightly different problem. Running Kies v2 with Gingerbread on my S2.

Phone is recognised and i can synch et no problem (even did a FW upgrade via Kies) but...

1) It says that my phone is not supported.
2) If I try to delete or edit anythign on my phone then Kies freezes and I have to use programme manager to quite it.
3) I cannot log into my Samsung account - it says wrong user name or password. But I can log in fine directly from my phone.

Any ideas?

fanisaka · March 19th, 2012, 09:29 PM

To update samsung vibrant with a mac, use the mini kies
SAMSUNG

rudkadosh · May 22nd, 2012, 01:09 PM

tried everything suggested in this forum (thanks for the tips!) and still kies would not connect to my device (samsung note) - turned off my note - plugged it into usb / pc - restarted the note and it connected with kies