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Old December 12th, 2011, 08:15 PM   #79801 (permalink)
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about the extended battery...

Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

edit: ninja'd

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Old December 12th, 2011, 08:15 PM   #79802 (permalink)
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Quote:
Originally Posted by burntorangefan View Post
Pliny the Elder for me...
OT
Where in NJ can you get this. I want to try it. Is there a way I can look that up? Not a beer expert by far.
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Old December 12th, 2011, 08:15 PM   #79803 (permalink)
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Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

Oooh
Edit: Dang, double-ninja'd.
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Old December 12th, 2011, 08:16 PM   #79804 (permalink)
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Quote:
Originally Posted by Airmaxx23 View Post
I'm in NY state, here's what I said once they asked what they could do for me, I plan it all out before I call.

"I'm calling about the $100 promotion that is available when you upgrade from a 3G to a 4G phone, my friend got a post card in the mail with the information and the code C-H-4-N-G-E on it, I didn't get one and would like to see if I'm eligible since I'm upgrading to the Galaxy Nexus once it comes out."
The promo code is not CH4NGE.. its CH4GE please stop so you dont confuse others.
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Old December 12th, 2011, 08:16 PM   #79805 (permalink)
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5th try on the 3G to 4G promo and it worked! I didn't mention the code this time because I kept getting told that only applied to Chicago (maybe that is a Chicago-specific code?). The CSR said "Yeah, Denver is in the Midwest so you're good." He was also waiting for the Nexus and told me he would make a note on my account to honor the promo if the phone releases before it expires.

Thanks to everyone for the tips! To those who haven't been successful, keep trying!
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Old December 12th, 2011, 08:17 PM   #79806 (permalink)
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Originally Posted by nyg010 View Post
My day today..



Dude, i know it sucks and Im so sorry, but this made me LOL a little bit..... Just a little.
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Old December 12th, 2011, 08:18 PM   #79807 (permalink)
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Default My dilemma.. a good dilemma

I just got off the phone with CSR on *611. I called asking about how my upgrade isn't until 12/20 and wanted to see if they could move it up to this Thursday. The CSR stated that I could upgrade my phone now but I would have to pay a $20 early upgrade fee. He stated that due to this inconvenience that he was willing to offer me two free months of service for up to about $150 a month for my line as well as my wife's line. Now with the plan that we have with unlimited data and the 22% discount that I get through my employer, I would be paying pennies for those two months.

He then asked me what phone I was interested in and when I said the GNex he had a small laugh and said something to the sort that there is a lot of interest for that phone. He put me on hold for a couple of minutes to research it to see if he had any new news on the device and came back saying that their product page had coming soon and had mentioned the delay from last week. He also stated that Verizon didn't want to give out too much detail in case of disappointing a lot of people who have interest in the phone. I had mentioned that I had heard from online and from friends that they were getting leaks that it was coming out the 15th and he said that he has heard the same as he is a big blogger and visits many forums for such information.

I asked him if I were to get the phone on Thursday in a store would they honor the early upgrade price and he said that it was up to the store. I asked him if he would honor the offer of 2 months service if I got the phone in the store and I didn't get a straight answer. I may have not asked clearly enough though to get the results I was looking for, however he was a very nice guy and gave me straight answers so I do believe he was trying to help me.

He wrote down a note to contact me on Thursday with the current status of the phone or before hand with any updates he gets on the GNex. He also gave me his email address to contact him if I have any additional questions and also to let him know if I heard anything new about it as he was also interested.

My dilemma is that I can't decide if I want to go the store on Thursday to buy it and run the risk of them not honoring my early upgrade discount and potential free two months, or wait to order the phone on Thursday through him and get two months free which will cause me to wait for the phone to be delivered on Monday at the earliest when in which I cannot wait a second more for it.

Let me know what your suggestions are on the matter or if you have had similar offers in the past with discounts on service. I greatly appreciate any advice. If it helps with offering a suggestion, I also am sitting on that $50.00 gift card offer from Livingsocial a fee weeks ago which I will either throw at the phone or the extended battery and case.
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Old December 12th, 2011, 08:18 PM   #79808 (permalink)
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Quote:
Originally Posted by ryknoll3 View Post
I'm in Indiana and I called and the CSR looked it up, but said it was only for business customers.... =( I'll try again later.
I called and they told me I was eligible.
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Old December 12th, 2011, 08:18 PM   #79809 (permalink)
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Quote:
Originally Posted by IgnatiusXIX View Post
Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

edit: Threw this up as I found it. Now, after taking a peak, the extended battery does little to ugly-up the Nexus. While I wont jump on the ext battery at launch, I'll see how my usage drains the standard battery and have no reservations slipping the extended one in if needed.
Awesome. Definitely getting one if there's almost no change in thickness. Sweet!
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Old December 12th, 2011, 08:19 PM   #79810 (permalink)
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Quote:
Originally Posted by qwertyuxcv View Post
I just got off the phone with CSR on *611. I called asking about how my upgrade isn't until 12/20 and wanted to see if they could move it up to this Thursday. The CSR stated that I could upgrade my phone now but I would have to pay a $20 early upgrade fee. He stated that due to this inconvenience that he was willing to offer me two free months of service for up to about $150 a month for my line as well as my wife's line. Now with the plan that we have with unlimited data and the 22% discount that I get through my employer, I would be paying pennies for those two months.

He then asked me what phone I was interested in and when I said the GNex he had a small laugh and said something to the sort that there is a lot of interest for that phone. He put me on hold for a couple of minutes to research it to see if he had any new news on the device and came back saying that their product page had coming soon and had mentioned the delay from last week. He also stated that Verizon didn't want to give out too much detail in case of disappointing a lot of people who have interest in the phone. I had mentioned that I had heard from online and from friends that they were getting leaks that it was coming out the 15th and he said that he has heard the same as he is a big blogger and visits many forums for such information.

I asked him if I were to get the phone on Thursday in a store would they honor the early upgrade price and he said that it was up to the store. I asked him if he would honor the offer of 2 months service if I got the phone in the store and I didn't get a straight answer. I may have not asked clearly enough though to get the results I was looking for, however he was a very nice guy and gave me straight answers so I do believe he was trying to help me.

He wrote down a note to contact me on Thursday with the current status of the phone or before hand with any updates he gets on the GNex. He also gave me his email address to contact him if I have any additional questions and also to let him know if I heard anything new about it as he was also interested.

My dilemma is that I can't decide if I want to go the store on Thursday to buy it and run the risk of them not honoring my early upgrade discount and potential free two months, or wait to order the phone on Thursday through him and get two months free which will cause me to wait for the phone to be delivered on Monday at the earliest when in which I cannot wait a second more for it.

Let me know what your suggestions are on the matter or if you have had similar offers in the past with discounts on service. I greatly appreciate any advice. If it helps with offering a suggestion, I also am sitting on that $50.00 gift card offer from Livingsocial a fee weeks ago which I will either throw at the phone or the extended battery and case.

nice
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Old December 12th, 2011, 08:20 PM   #79811 (permalink)
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Quote:
Originally Posted by yowas View Post
OT
Where in NJ can you get this. I want to try it. Is there a way I can look that up? Not a beer expert by far.
Sorry, it's a west coast only beer out of Calif...beer advocate top 5...great ipa.
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Old December 12th, 2011, 08:20 PM   #79812 (permalink)
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So I called customer support and struck out. CSR said the ch4ge promotion was only for mobile broadband...its amazing how many different answers there are out there

Edit...my 100th post
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Old December 12th, 2011, 08:20 PM   #79813 (permalink)
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Originally Posted by nvitone23 View Post
Got the $100 off coupon for 2 lines that I am upgrading!!! Thanks everyone!!
Your in Jersey? what the heck! I tried twice already and it didn't work. What exactly did you say??
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Old December 12th, 2011, 08:21 PM   #79814 (permalink)
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Quote:
Originally Posted by 1Time View Post
Is there anyone who was able to snag that $100 promotion onto their account in NJ or NYC? If so, do you think you can share what you said to help them look up the promo.
I'm in Jersey. Just told the guy that a friend of mine got the promo in the mail and that I was looking for the deal also. Told him to look in "doorways" for 3g to 4g promo" and he found it and noted it on my account. Saved 200 bucks between my 2 upgrades.
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Old December 12th, 2011, 08:21 PM   #79815 (permalink)
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Just to add to the radio shack stories, I stopped by my local RS here in Westchester NY and got the same we have THEM in stock but can't sell yet. He let me check out the dummy which just felt perfect in my hand. He wouldn't let me "reserve" one and then went on to say he only had 1 in stock.

The employee did seem to be holding back the entire time though. I noticed by his facial expressions that he wasn't too comfortable talking about any info. VZW has them by the leash, especially after some stores slipped.
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Old December 12th, 2011, 08:21 PM   #79816 (permalink)
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Quote:
Originally Posted by IgnatiusXIX View Post
Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

edit: Threw this up as I found it. Now, after taking a peak, the extended battery does little to ugly-up the Nexus. While I wont jump on the ext battery at launch, I'll see how my usage drains the standard battery and have no reservations slipping the extended one in if needed.
So happy it barely bulks up the phone. I heard it is supposed to be able to fit the docking stations and regular cases just fine. Hopefully that's true because I'm think it'll be one of the first accessories that I'll buy. More juice is always good, no?
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Old December 12th, 2011, 08:21 PM   #79817 (permalink)
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Quote:
Originally Posted by IgnatiusXIX View Post
Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

edit: Threw this up as I found it. Now, after taking a peak, the extended battery does little to ugly-up the Nexus. While I wont jump on the ext battery at launch, I'll see how my usage drains the standard battery and have no reservations slipping the extended one in if needed.
the extended battery doesn't seem to add that much thickness at all...from what i can tell it appears that the camera sits flush with the new back
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Old December 12th, 2011, 08:23 PM   #79818 (permalink)
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Not sure if ninja'd, but:
Google’s response to Siri is codenamed Majel, could be released by end of year | Android and Me
This could make the Galaxy Nexus a serious game-changer for would-be iSheep :O They would have no valid arguments to get an iPhone vs. a Galaxy Nexus
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Old December 12th, 2011, 08:23 PM   #79819 (permalink)
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Quote:
Originally Posted by qwertyuxcv View Post
or wait to order the phone on Thursday through him and get two months free which will cause me to wait for the phone to be delivered on Monday at the earliest
They usually do next-day shipping for free or a few dollars more. When I ordered my DX through tele-sales the day it launched (on Thursday), I had it on Friday.
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Old December 12th, 2011, 08:23 PM   #79820 (permalink)
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Quote:
Originally Posted by mountainlover View Post
I wish I could go early but I don't get off work till 4:00. Surely these won't sell out that fast... I have a 4:30 appointment.
I'm seeing it go one of two ways, either it will be one of three sales of the day or they were sold out in a hour.
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Old December 12th, 2011, 08:24 PM   #79821 (permalink)
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Sooooooooo...

Its pretty awesome that there are 90k posts in the entire Galaxy Nexus sub-section with 798xx of those in this thread... Pretty epic
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Old December 12th, 2011, 08:24 PM   #79822 (permalink)
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Quote:
Originally Posted by racerxe24 View Post
Wow...just wow. After trying several different CSR's with no luck, I tried your method and within like 2 minutes I had the $100 noted on my account and they will waive the $20 upgrade fee also with this promo. I live in Mississippi so this has to be for the entire country. Come on Thursday and chandl90 you rawk!!!!! Many thanks....
I tried it and it didn't work...I am going to try my best to let you guys know what he said...

I told him it was a flyer sent out to random (it seemed) people and that I have been a customer on Verizon for 10 years now and I didnt receive one.

He said "Well why don't you go ahead and bring it in tomorrow and we will take a look at it as I don't see it in the system"

No, I don't have the flyer, it was sent out to specific people it seems

Oh ok, well we are open from 9-9 tomorrow so why don't you bring it in and we will take a look at it.

Wut...
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Old December 12th, 2011, 08:24 PM   #79823 (permalink)
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RE the extended battery: did anyone notice that the new cover leaves a space in between the camera area?
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Old December 12th, 2011, 08:25 PM   #79824 (permalink)
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Quote:
Originally Posted by scottg96 View Post
Not sure if ninja'd, but:
Google’s response to Siri is codenamed Majel, could be released by end of year | Android and Me
This could make the Galaxy Nexus a serious game-changer for would-be iSheep :O They would have no valid arguments to get an iPhone vs. a Galaxy Nexus
Apple: Cue the lawyers!
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Old December 12th, 2011, 08:25 PM   #79825 (permalink)
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Quote:
Originally Posted by qwertyuxcv View Post
I just got off the phone with CSR on *611. I called asking about how my upgrade isn't until 12/20 and wanted to see if they could move it up to this Thursday. The CSR stated that I could upgrade my phone now but I would have to pay a $20 early upgrade fee. He stated that due to this inconvenience that he was willing to offer me two free months of service for up to about $150 a month for my line as well as my wife's line. Now with the plan that we have with unlimited data and the 22% discount that I get through my employer, I would be paying pennies for those two months.

He then asked me what phone I was interested in and when I said the GNex he had a small laugh and said something to the sort that there is a lot of interest for that phone. He put me on hold for a couple of minutes to research it to see if he had any new news on the device and came back saying that their product page had coming soon and had mentioned the delay from last week. He also stated that Verizon didn't want to give out too much detail in case of disappointing a lot of people who have interest in the phone. I had mentioned that I had heard from online and from friends that they were getting leaks that it was coming out the 15th and he said that he has heard the same as he is a big blogger and visits many forums for such information.

I asked him if I were to get the phone on Thursday in a store would they honor the early upgrade price and he said that it was up to the store. I asked him if he would honor the offer of 2 months service if I got the phone in the store and I didn't get a straight answer. I may have not asked clearly enough though to get the results I was looking for, however he was a very nice guy and gave me straight answers so I do believe he was trying to help me.

He wrote down a note to contact me on Thursday with the current status of the phone or before hand with any updates he gets on the GNex. He also gave me his email address to contact him if I have any additional questions and also to let him know if I heard anything new about it as he was also interested.

My dilemma is that I can't decide if I want to go the store on Thursday to buy it and run the risk of them not honoring my early upgrade discount and potential free two months, or wait to order the phone on Thursday through him and get two months free which will cause me to wait for the phone to be delivered on Monday at the earliest when in which I cannot wait a second more for it.

Let me know what your suggestions are on the matter or if you have had similar offers in the past with discounts on service. I greatly appreciate any advice. If it helps with offering a suggestion, I also am sitting on that $50.00 gift card offer from Livingsocial a fee weeks ago which I will either throw at the phone or the extended battery and case.

I would wait. I have to buy the phone (without insurance), activate it, power it down, remove the battery, activate my DX2, drive my Nexus to my folks house and wait until XMAS to get it as my paid for by my family gift...at which point I will purchase the insurance.

You can wait!
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Old December 12th, 2011, 08:25 PM   #79826 (permalink)
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Quote:
Originally Posted by IgnatiusXIX View Post
Video: Verizon’s Galaxy Nexus Poses With Extended Battery Inside – Droid Life

edit: Threw this up as I found it. Now, after taking a peak, the extended battery does little to ugly-up the Nexus. While I wont jump on the ext battery at launch, I'll see how my usage drains the standard battery and have no reservations slipping the extended one in if needed.
Looks good! Should still fit into my TPU case just fine.
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Old December 12th, 2011, 08:26 PM   #79827 (permalink)
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Quote:
Originally Posted by BustaNY View Post
The promo code is not CH4NGE.. its CH4GE please stop so you dont confuse others.
Sorry about that everyone, I fixed my prior posts.
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Old December 12th, 2011, 08:26 PM   #79828 (permalink)
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"yeah, denver is in the midwest so you're good."
orly?
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Old December 12th, 2011, 08:26 PM   #79829 (permalink)
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Was this on, view-source:Galaxy Nexus by Samsung - Android 4.0 Smartphone | Verizon Wireless before tonight??? I looked at it earlier.. I don't remember seeing it, could have been there before though...

".phone_gallery_box {margin:4px;width:182px;}
.price_box {padding:5px 16px 0px 16px;white-space: nowrap;}
"
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Old December 12th, 2011, 08:26 PM   #79830 (permalink)
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One obvious thing to keep in mind about places like radio shack and best buy is they offer phones on many different carriers. Unlike non-corporate Verizon stores. So, while they don't want to lose the business of Verizon customers, I could see their high level execs telling Verizon to stick their phones where the sun doesn't shine, if they feel like they are being bullied. They aren't going to go out of business if they stop selling Verizon phones.
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Old December 12th, 2011, 08:28 PM   #79831 (permalink)
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For those having issues with the CH4GE code, try this one. I received a promotion in the mail today that has different wording, here it is:

"Save Up To $100 On Any Phone" In the fine print it says: Total discount may not exceed price of phone. 2 yr. renewal required. Available if customer has not upgraded in the the last 180 days"

Promotional Code: STDNE2

I live in Wisconsin, good luck!
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Old December 12th, 2011, 08:30 PM   #79832 (permalink)
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bad news guys, csr said i wasn't eligable for the promotion cuz my phone wasn't technically a 3g SMARTPHONE.

and more important news.

when i asked him about the possible release for the 15th, he said that they would have gotten email notification by now and he had no info making the release on the 15th highly unlikely. kinda a bummer, but im not surprissed.
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Old December 12th, 2011, 08:30 PM   #79833 (permalink)
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Originally Posted by scottg96 View Post
Not sure if ninja'd, but:
Google’s response to Siri is codenamed Majel, could be released by end of year | Android and Me
This could make the Galaxy Nexus a serious game-changer for would-be iSheep :O They would have no valid arguments to get an iPhone vs. a Galaxy Nexus
I hope they put a way to call out phones by name. Like press a button and say "Nexi (my Gnex's name) please show me movie times at (local theater)"....

That would be SAAAWeeeeeeeeeeeeeeeeeeeeet
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Old December 12th, 2011, 08:31 PM   #79834 (permalink)
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Quote:
Originally Posted by scottg96 View Post
Not sure if ninja'd, but:
Google’s response to Siri is codenamed Majel, could be released by end of year | Android and Me
This could make the Galaxy Nexus a serious game-changer for would-be iSheep :O They would have no valid arguments to get an iPhone vs. a Galaxy Nexus
Siri is a valid argument? lol I think most people are smart enough to be able to tell their phone what to do using Voice Search, not have to ask.
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Old December 12th, 2011, 08:31 PM   #79835 (permalink)
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Originally Posted by Steven58 View Post
Mangia Bene!! Wake up early on Thursday.. and go to bed early Wednesday night. I will!!! Who's happy, huh? Raise your hands!!
Negri says the same thing.

Verizon Galaxy Nexus Pre-Order Status | Negri Electronics Blog
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Old December 12th, 2011, 08:31 PM   #79836 (permalink)
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Quote:
Originally Posted by scottg96 View Post
Not sure if ninja'd, but:
Google’s response to Siri is codenamed Majel, could be released by end of year | Android and Me
This could make the Galaxy Nexus a serious game-changer for would-be iSheep :O They would have no valid arguments to get an iPhone vs. a Galaxy Nexus
I think its great that Google is is taking this up. However, there have been and will continue to be very good 3rd party Siri replacements in the android market. I have to admit though, the one thing those 3rd party apps lack is thorough OS integration. I'm very very curious to see what Google cooks up. Good find Scott.
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Old December 12th, 2011, 08:32 PM   #79837 (permalink)
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Originally Posted by Cptmorgan View Post
For those having issues with the CH4GE code, try this one. I received a promotion in the mail today that has different wording, here it is:

"Save Up To $100 On Any Phone" In the fine print it says: Total discount may not exceed price of phone. 2 yr. renewal required. Available if customer has not upgraded in the the last 180 days"

Promotional Code: STDNE2

I live in Wisconsin, good luck!
I'm guessing you have a NE2 discount of $100. This is different than the other mailer I believe.
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Old December 12th, 2011, 08:32 PM   #79838 (permalink)
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Originally Posted by gadget.guy View Post
bad news guys, csr said i wasn't eligable for the promotion cuz my phone wasn't technically a 3g SMARTPHONE.

and more important news.

when i asked him about the possible release for the 15th, he said that they would have gotten email notification by now and he had no info making the release on the 15th highly unlikely. kinda a bummer, but im not surprissed.
Ive said it tons of times before. Dont expect any tangible leaks. Verizon was made to look like a fool last week. They will not email anything, or send anything other then word of mouth until HOURS before release. Not days.
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Old December 12th, 2011, 08:33 PM   #79839 (permalink)
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Otterbox Lovers, Here is Your Galaxy Nexus Defender Series Case

The case I ordered this week (should be coming soon). Looks like its a clip-in holster not a slide-in. I like it.

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Old December 12th, 2011, 08:34 PM   #79840 (permalink)
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Originally Posted by altimax98 View Post
I hope they put a way to call out phones by name. Like press a button and say "Nexi (my Gnex's name) please show me movie times at (local theater)"....

That would be SAAAWeeeeeeeeeeeeeeeeeeeeet
Voice Actions by Pannous does this. And you can specify your name as well. I think they changed the name of the app in the market. It might go by Jeannie now. Its a pretty darn good app. My droid stumbles while running it, so I had to quit testing it for them for the time being. Very good group of devs working on it though. They respond and respect user feedback like very few devs out there. High praise from me.
edit: http://pannous.net/voiceactions/
https://market.android.com/details?id=com.pannous.voice.actions.free&hl=en
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Old December 12th, 2011, 08:35 PM   #79841 (permalink)
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Can someone tell me what I missed and why Thursday is the day all of a sudden?
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Old December 12th, 2011, 08:35 PM   #79842 (permalink)
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My Asus G73 has full HD, and my friend's Sony something has a full HD 15" screen. The G73 is a really good laptop BTW, and the G74 is just about as good as you can get for a laptop.
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Their new N75 is also very nice.
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Old December 12th, 2011, 08:36 PM   #79843 (permalink)
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Originally Posted by denzelwash View Post
I've got 20+ lines on my account, so I'm pretty much good to go all the time
20+ lines? Huh? Who are you, Denzel Washington?
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Old December 12th, 2011, 08:36 PM   #79844 (permalink)
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Originally Posted by IgnatiusXIX View Post
Voice Actions by Pannous does this. And you can specify your name as well. I think they changed the name of the app in the market. It might go by Jeannie now. Its a pretty darn good app. My droid stumbles while running it, so I had to quit testing it for them for the time being. Very good group of devs working on it though. They respond and respect user feedback like very few devs out there. High praise from me.
I dont really have a device capable of running much more then say, Phandroid, Tweetcaster, Facebook..... uh thats about it lol I have been buying tons of stuff on the $.10 deal and sending them to a really old device i had that is still on there lol.
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Old December 12th, 2011, 08:37 PM   #79845 (permalink)
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Can someone tell me what I missed and why Thursday is the day all of a sudden?
Steven's source said it was looking good for thursday
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Old December 12th, 2011, 08:37 PM   #79846 (permalink)
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Just got the 3g to 4g promo noted to account this Thursday is looking awfully good! Thx for those that posted about it. Also the csr I spoke with said the ch4ge code was for trading in a basic smartphone. Idk.
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Old December 12th, 2011, 08:37 PM   #79847 (permalink)
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Originally Posted by COHusker View Post
5th try on the 3G to 4G promo and it worked! I didn't mention the code this time because I kept getting told that only applied to Chicago (maybe that is a Chicago-specific code?). The CSR said "Yeah, Denver is in the Midwest so you're good." He was also waiting for the Nexus and told me he would make a note on my account to honor the promo if the phone releases before it expires.

Thanks to everyone for the tips! To those who haven't been successful, keep trying!
ugh! I'm in denver too! I thought I had the first CSR successfully add it to my account, but when I called back to check they said there wasn't anything noted and that there was only a region specific offer.
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Old December 12th, 2011, 08:38 PM   #79848 (permalink)
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Old December 12th, 2011, 08:38 PM   #79849 (permalink)
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Quote:
Originally Posted by Cptmorgan View Post
For those having issues with the CH4GE code, try this one. I received a promotion in the mail today that has different wording, here it is:

"Save Up To $100 On Any Phone" In the fine print it says: Total discount may not exceed price of phone. 2 yr. renewal required. Available if customer has not upgraded in the the last 180 days"

Promotional Code: STDNE2

I live in Wisconsin, good luck!
For those unsuccessful with the CH4GE code, keep in mind also that in the discount thread, our own efdisaster posted a mailer that he received that had a slightly different code: CH4GNE2. This has the same final three characters as Cptmorgan's code, perhaps that's a necessary part. See if CH4GNE2 works instead.
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Old December 12th, 2011, 08:38 PM   #79850 (permalink)
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Omg i talked to like 5 people about this and none of them could help me, but finally i got to talk to their loyalty department and i got a super nice girl who told me i could have it noted on my account for when i upgrade! I seriously just wasted 2 hours of my life on the phone with these people.
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