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Old December 8th, 2011, 05:05 PM   #1 (permalink)
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Default Verizon is Making Resellers Send Nexus Back!

Walked into a Verizon reseller here in NYC, Midtown area. Asked about the Nexus. Guy said not only can't they sell it but Verizon told them to immediately ship the phones back. He showed me the packed box full of phones waiting to be picked up. What's up with that?

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Old December 8th, 2011, 05:17 PM   #2 (permalink)
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What a complete debacle.
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Old December 8th, 2011, 05:51 PM   #3 (permalink)
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Verizon!!!!!!!
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Old December 8th, 2011, 05:59 PM   #4 (permalink)
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If true, we aren't getting this phone this year, if ever. I think I'm done with it.
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Old December 8th, 2011, 06:19 PM   #5 (permalink)
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Holy smokes .....I'm basically in shock at how Verizon has just basically screwed the launch of this phone up terribly!
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Old December 8th, 2011, 06:44 PM   #6 (permalink)
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Take this with a grain of salt. Not sure of the accuracy of this. I can only tell you my experience from today. I walked into the VZW store at Brier Creek Raleigh NC. The regional manager was there. I asked him about it and his response was that they were not releasing it until they can find the reason for the 4G LTE outage. Once that was resolved and they could find the root cause, then it would get released.

I wonder if between him saying that (there were two of us there) and your info that the Nexus is the reason for the outage? I do not know and there is no truth to anything we are getting.

If it is not out next week, I think I am switching to the iPhone and Android can go to the wayside. I need a phone, nothing worth a $0.01 is available for Android. I will go back to VZW tomorrow and get a phone as long as the let me upgrade within 2-3 months to a phone I deserve and not what they make me settle for.
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Old December 8th, 2011, 07:47 PM   #7 (permalink)
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Originally Posted by BigRedNole View Post
Take this with a grain of salt. Not sure of the accuracy of this. I can only tell you my experience from today. I walked into the VZW store at Brier Creek Raleigh NC. The regional manager was there. I asked him about it and his response was that they were not releasing it until they can find the reason for the 4G LTE outage. Once that was resolved and they could find the root cause, then it would get released.

I wonder if between him saying that (there were two of us there) and your info that the Nexus is the reason for the outage? I do not know and there is no truth to anything we are getting.

If it is not out next week, I think I am switching to the iPhone and Android can go to the wayside. I need a phone, nothing worth a $0.01 is available for Android. I will go back to VZW tomorrow and get a phone as long as the let me upgrade within 2-3 months to a phone I deserve and not what they make me settle for.
I really feel the same way. Disgusted. I seriously thought about switching to iPhone. Hardest thing for me to get over is the 3.5" screen size though.
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Old December 8th, 2011, 07:51 PM   #8 (permalink)
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If they don't get the GN out soon (before Xmas) I may have to go back to the iPhone as well. I tried the RAZR and returned it. I really wanted to go Android, but there just isn't a single phone out for VZW that I would want.
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Old December 8th, 2011, 08:15 PM   #9 (permalink)
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GuYs ...OP i'm sorry but i say this is pure rumor and it would be ludicrous for all of the phones to be sent back. That is not happening. Samsung/Google/VZW would eat so much of a loss if they canceled this device that it would hurt really bad. You have to think...accessories are also already out for this device. A lot of those would have the be scrapped. Yeah some of the stuff would still be compatible with the GSM version. I'm telling you this is not happening imo.


OP i'm not saying your lying but maybe the guy at the store was yanking your chain? If they were sending product back the internet would be swamped with reports of that right now.
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Old December 8th, 2011, 08:20 PM   #10 (permalink)
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Boxes Of Galaxy Nexi Arriving At Verizon And RadioShack Stores – Instructed Not To Sell


stores are actually still receiving stock. not sending it back.
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Old December 8th, 2011, 08:52 PM   #11 (permalink)
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Yea I agree with Trophy! I can't see them scraping this launch altogether, but I do think there is some internal issues with the device (hmm..First Bionic ring a bell)
Hard to say because vzw is being so mum about this, and in this day and age being mum makes the interweb run wild.

If I had to really guess, I'd say the Nexus isn't something that's on vzw's Top Priority list at the moment. They're still focused on Razr sales, and looking towards selling a boat load of these new Moto tablets that are hitting stores.
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Old December 8th, 2011, 11:23 PM   #12 (permalink)
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Boxes Of Galaxy Nexi Arriving At Verizon And RadioShack Stores Instructed Not To Sell


stores are actually still receiving stock. not sending it back.
I'm telling you what I saw with my own eyes. I can't vouch for any other store anywhere else.
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Old December 9th, 2011, 07:45 AM   #13 (permalink)
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I still don't buy the 4g argument. If I go to the store today, they won't sell me the nexus because of the 4g network but won't have a problem selling me a razr or rezound?
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Old December 9th, 2011, 08:04 AM   #14 (permalink)
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I still don't buy the 4g argument. If I go to the store today, they won't sell me the nexus because of the 4g network but won't have a problem selling me a razr or rezound?
The only thing I can see is that Verizon sees this as a large amount of customers that may switch from a 3G to LTE phone and the added stress could repeat the outage they had.

My thought is if the it was hardware related it must be with the radio since the GN is already out in Europe and just got released in Canada.
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Old December 9th, 2011, 08:18 AM   #15 (permalink)
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I just got one rep that was more forthcoming with info than others. The devices are not being sent back. He did state there was an issue but would not confirm if it was hardware or software related. He said they have them in store, the store models cannot be activated (probably for the same reason they are not selling them), and that it will be at least next week. He said definitely not over the weekend and not until Thursday 12/15 at the earliest.

This is all with a grain of salt. We all know that many VZW associates are less knowledgeable than the general public.
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Old December 9th, 2011, 08:32 AM   #16 (permalink)
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The only thing I can see is that Verizon sees this as a large amount of customers that may switch from a 3G to LTE phone and the added stress could repeat the outage they had.

My thought is if the it was hardware related it must be with the radio since the GN is already out in Europe and just got released in Canada.
That's cool and all, but what about the 100,000 customers that will come onto the network today when they buy Xyboards?

Your second point is about the only thing that makes sense at this point. I think we can reasonably rule out most other issues- but then I've thought all along that we may run into issues as a result of our version having a 4G radio.
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Old December 9th, 2011, 08:49 AM   #17 (permalink)
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That's cool and all, but what about the 100,000 customers that will come onto the network today when they buy Xyboards?

Your second point is about the only thing that makes sense at this point. I think we can reasonably rule out most other issues- but then I've thought all along that we may run into issues as a result of our version having a 4G radio.
Your right I forgot about he Xyboards being released today. I highly doubt they're expecting them to be as popular as the GN though. There's so many variables I guess we won't know what's really going on until an official announcement.
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Old December 9th, 2011, 08:58 AM   #18 (permalink)
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Sarcastic figure is sarcastic.

I bet they won't sell 1% of that figure by the end of the weekend. That albatross is a serious lulzfest.

... and I have (and really like) my Xoom WiFi. As they say, though... there's an ass for every seat.
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Old December 9th, 2011, 06:09 PM   #19 (permalink)
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Walked into a Verizon reseller here in NYC, Midtown area. Asked about the Nexus. Guy said not only can't they sell it but Verizon told them to immediately ship the phones back. He showed me the packed box full of phones waiting to be picked up. What's up with that?
I went to a third-party VZW dealer today and they have the phone (in box, ready to be sold). The guy who told you they're being forced to ship back their stock either lied or doesn't know what he's talking about.
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Old December 9th, 2011, 06:40 PM   #20 (permalink)
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I went to a third-party VZW dealer today and they have the phone (in box, ready to be sold). The guy who told you they're being forced to ship back their stock either lied or doesn't know what he's talking about.
I'm starting to think that the box he saw was a shipment in not out and the rep just didn't have the accurate info about it.
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Old December 9th, 2011, 07:05 PM   #21 (permalink)
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Not much to go on, but I heard from a very reliable source that the GN isn't working well with their LTE network. If this *is* the problem, I wonder why it wasn't discovered sooner...and I hope they can resolve the problem quickly and without too much difficulty.
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Old December 9th, 2011, 07:09 PM   #22 (permalink)
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Not much to go on, but I heard from a very reliable source that the GN isn't working well with their LTE network. If this *is* the problem, I wonder why it wasn't discovered sooner...and I hope they can resolve the problem quickly and without too much difficulty.
I would hope something that major would have been caught during testing. IMHO I'm thinking the delay is either Google Wallet or the unrelated 4G outage they had Wednesday/Thursday.
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Old December 9th, 2011, 07:52 PM   #23 (permalink)
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This just popped up in the main thread. The reason for Gnex launch delay is google wallet/Isis thing according to Steven's third source.
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Old December 9th, 2011, 11:19 PM   #24 (permalink)
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I'm starting to think that the box he saw was a shipment in not out and the rep just didn't have the accurate info about it.
I think that sounds right -- the guy I deal with is honest and doesn't get caught up in all this new phone coming out crap, and he said he had a bunch. Your suggestion sounds like it makes the most sense.

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Not much to go on, but I heard from a very reliable source that the GN isn't working well with their LTE network. If this *is* the problem, I wonder why it wasn't discovered sooner...and I hope they can resolve the problem quickly and without too much difficulty.
I think the LTE network was the problem -- there was an outage for a few days and the Nexus isn't out yet -- which means the likely problem is with the network and not the handset.

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I would hope something that major would have been caught during testing. IMHO I'm thinking the delay is either Google Wallet or the unrelated 4G outage they had Wednesday/Thursday.
I think it's the latter. If it is indeed Google Wallet -- that they all somehow forgot about until two weeks after planned launch -- it is kind of strange that it all-of-a-sudden happened right when a network outage occurred. Coincidences don't happen, so doing the math, I'd figure it was the network issue and not Google Wallet.

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This just popped up in the main thread. The reason for Gnex launch delay is google wallet/Isis thing according to Steven's third source.
Like I mentioned in that thread (I think) and just above, it would be something if they managed to gloss over the whole Google Wallet issue and left it unaddressed completely 2+ weeks after launch and only now decided to address it delaying the launch of their first 4G Google handset while coincidentally a network outage conveniently occurred, making the whole delay a much more sensible proposition.

My first concerns over the Nexus were originally that the phone itself had issues, and that Verizon had really botched this whole thing. But the more I think about it and the more I read -- especially the whole "The Butler did it" (aka it's Google Wallet causing the hold-up) it makes a lot more sense to me that the problem is the network has been acting up and they want to hold off until the problem is cured. I'm sure the Google Wallet thing was put to bed long ago, and while it's a lot nicer to suggest the Google Wallet showdown is the cause of the delay, it's prolly a lot closer to the truth that Verizon's 4G network is the culprit. Not a faulty handset, not some massive trick Verizon's playing on us greedy Droid geeks, but simply a network problem that could, if left ignored, make the whole iPhone Antenna screw-up resemble child's play.

If it smells like sh*t, looks like sh*t and tastes like sh*t, it's a good bet it's sh*t.
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Old December 9th, 2011, 11:30 PM   #25 (permalink)
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Like I mentioned in that thread (I think) and just above, it would be something if they managed to gloss over the whole Google Wallet issue and left it unaddressed completely 2+ weeks after launch and only now decided to address it delaying the launch of their first 4G Google handset while coincidentally a network outage conveniently occurred, making the whole delay a much more sensible proposition.

My first concerns over the Nexus were originally that the phone itself had issues, and that Verizon had really botched this whole thing. But the more I think about it and the more I read -- especially the whole "The Butler did it" (aka it's Google Wallet causing the hold-up) it makes a lot more sense to me that the problem is the network has been acting up and they want to hold off until the problem is cured. I'm sure the Google Wallet thing was put to bed long ago, and while it's a lot nicer to suggest the Google Wallet showdown is the cause of the delay, it's prolly a lot closer to the truth that Verizon's 4G network is the culprit. Not a faulty handset, not some massive trick Verizon's playing on us greedy Droid geeks, but simply a network problem that could, if left ignored, make the whole iPhone Antenna screw-up resemble child's play.

If it smells like sh*t, looks like sh*t and tastes like sh*t, it's a good bet it's sh*t.
The problem with that line of thought is that they still released XYboard LTE tablet despite this recent 4G outage debacle. they are not holding back Razr, rezound sales either because of 4G outage. It's the network issue, not the phone issue probably. So it doesn't make much sense to me. At least they could have started online order today.

So if it's not Google wallet thing (I agree that it was settled a while ago probably), it's either supply issue or their playing on us with favoring Droid line.
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Old December 9th, 2011, 11:40 PM   #26 (permalink)
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The problem with that line of thought is that they still released XYboard LTE tablet despite this recent 4G outage debacle. they are not holding back Razr, rezound sales either because of 4G outage. It's the network issue, not the phone issue probably. So it doesn't make much sense to me. At least they could have started online order today.

So if it's not Google wallet thing (I agree that it was settled a while ago probably), it's either supply issue or their playing on us with favoring Droid line.
That's totally true -- however, I'd imagine that more people are anxiously awaiting the Nexus than the XYboard -- and by more, I mean sh*tloads. I have absolutely no numbers or facts to back up that statement but I'll go with it as a hunch

As for the Razr and the Rezound, do you really think they'd stop sales of these handsets mid-stream to say "Oops, our network is screwed up, no soup for you today. Come back in two weeks." I don't think so.

And keep in mind this is a huge political thing for Verizon -- they've obviously heavily committed to Google, so you can imagine the embarrassment they'd suffer if their first pure Google phone -- the biggest and best yet -- crashed their 4G network. AT&T would have a field day. I'm sure people are happily scooping up Razr's and Rezound's -- but the magnitude of the Nexus launch (again, just a hunch) means they have to make sure it goes right. And finally, assuming all kinds of people do wind up nabbing the Nexus and the network is out of whack, think of the repercussions (the returns, the embarrassment to both Google and VZW), etc.

Can't be supply issue either -- in fact, I think that's the least plausible explanation (considering my local neighborhood third-party guy has 'em aplenty). I know Verizon likes to keep these new phones bottled up tighter than a duck's ass in the East River, but that's a lot more likely due to artificially creating demand. And they know they'll sell every single Nexus they ship. But if they're not available and John Q. Public goes to a VZW store to get a new phone, the Rezound and the Razr are certainly reasonably decent alternatives. And perhaps -- soon, if not now -- cheaper, too.

And again -- while it seems they're pulling our carrots with these endless delays, realistically is it in their best interest to do so? Don't you think the brass at VZW are double-fisting the blood-pressure meds big-time over this?
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Old December 10th, 2011, 01:14 AM   #27 (permalink)
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That's totally true -- however, I'd imagine that more people are anxiously awaiting the Nexus than the XYboard -- and by more, I mean sh*tloads. I have absolutely no numbers or facts to back up that statement but I'll go with it as a hunch

As for the Razr and the Rezound, do you really think they'd stop sales of these handsets mid-stream to say "Oops, our network is screwed up, no soup for you today. Come back in two weeks." I don't think so.

And keep in mind this is a huge political thing for Verizon -- they've obviously heavily committed to Google, so you can imagine the embarrassment they'd suffer if their first pure Google phone -- the biggest and best yet -- crashed their 4G network. AT&T would have a field day. I'm sure people are happily scooping up Razr's and Rezound's -- but the magnitude of the Nexus launch (again, just a hunch) means they have to make sure it goes right. And finally, assuming all kinds of people do wind up nabbing the Nexus and the network is out of whack, think of the repercussions (the returns, the embarrassment to both Google and VZW), etc.

Can't be supply issue either -- in fact, I think that's the least plausible explanation (considering my local neighborhood third-party guy has 'em aplenty). I know Verizon likes to keep these new phones bottled up tighter than a duck's ass in the East River, but that's a lot more likely due to artificially creating demand. And they know they'll sell every single Nexus they ship. But if they're not available and John Q. Public goes to a VZW store to get a new phone, the Rezound and the Razr are certainly reasonably decent alternatives. And perhaps -- soon, if not now -- cheaper, too.

And again -- while it seems they're pulling our carrots with these endless delays, realistically is it in their best interest to do so? Don't you think the brass at VZW are double-fisting the blood-pressure meds big-time over this?

In the main thread there are many folks reporting their local stores didn't get any Gnex in stock yet. So that theory makes more sense than 4G outage to me. It's good for your local neighborhood ones though. And VZW is well known for favoring Droid branded phones that are locked, bloated and completely under their control on updates. Nexus is totally opposite of that. Think about that, if Gnex released on the same timeframe as razr/rezound, how poorly those phones would sell? They surely don't like that.
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Old December 10th, 2011, 01:40 AM   #28 (permalink)
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In the main thread there are many folks reporting their local stores didn't get any Gnex in stock yet. So that theory makes more sense than 4G outage to me. It's good for your local neighborhood ones though. And VZW is well known for favoring Droid branded phones that are locked, bloated and completely under their control on updates. Nexus is totally opposite of that. Think about that, if Gnex released on the same timeframe as razr/rezound, how poorly those phones would sell? They surely don't like that.
Is it possible their main stores aren't being candid? Is it possible that some stores -- like the little hole-in-the-wall store I frequent once every six months -- got a bunch and the flagship VZW stores didn't?

Agreed that VZW is all about the bloatware that advertises their (crappy) services. But the whole "We've Got The Google Phone" thing definitely is a marketing position. And I am sure there are plenty of people who will soil their shorts over the Beats audio in the Rezound and others the kevlar body of the Razr. To them, "pure Android" isn't a term with which they're familiar.

I think 12/9 was their original, intended target -- keep in mind there was and hasn't been anything official announced at all -- and this delay to 12/15 was a 4G issue.

The bigger delay might have been a result of the Rezound/Razr launches for sure. But given there are another half-dozen high-end handsets due in the first quarter of '12 I am guessing they'll learn from this rather than repeat it.

Then again, it's Verizon -- so that's prolly a foolish and unrealistic guess LOL...
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Old December 10th, 2011, 05:44 AM   #29 (permalink)
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Interesting. From the home page looks like it's due to a battle between VZW and Google.

Google wants it to be a pure google experience and have google wallet. Verizon doesn't want google wallet on it and they want their own wallet software instead.
Want Answers For Verizon Galaxy Nexus Delay? Apparently It Has Everything To Do With Google Wallet
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Old December 10th, 2011, 09:40 AM   #30 (permalink)
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I've got a feeling that the Google vs Verizon on Google Wallet isn't over yet. I think this because one, we haven't heard anything official on a launch date or reason for the delay yet. Second, I would assume Google is exploring the possibility of Verizon blocking to be illegal as was stated in the article and threatening legal action.
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Old December 10th, 2011, 10:59 AM   #31 (permalink)
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Can't see how they'd knowingly lose a month of eligible, horny holiday shoppers for something that was likely addressed four or five months ago. But again, for anyone that reads and believes Internet rumors, here are some more.

Galaxy Nexus Delays Due To Google Wallet : Android
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Old December 10th, 2011, 01:19 PM   #32 (permalink)
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I just called my local RadioShack. They have the devices but they aren't allowed to sell them. They WILL sell them, period, the second the get the go ahead, though.

Furthermore, they claim they will have an unbeatable price (although they don't know what that price is yet...) and do allow preorders so you can pick it up guaranteed when the device is first available for sale (no morning rush, standing outside in the cold).

In short, the rep the OP is talking about was either unknowledgeable or trolling or that store is operating outside of protocol to leave the devices in storage until Verizon is ready to put it on sale.
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Old December 10th, 2011, 02:23 PM   #33 (permalink)
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I really think threads like this should be closed once it's proved they're not accurate. Help clean up the forum.
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