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Old February 12th, 2012, 06:49 PM   #1 (permalink)
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Default Twice now Verizon reps turn me away from the Galaxy Nexus!

I walked into Verizon again today to see if I could exchange my iPhone 4S for the galaxy nexus. I am within my 14 days and told the rep that I just didn't care for the small screen on this iPhone and like android better because of all the widgets, custom options and open sourcing. He cringed and looked like he ate a sour lemon web I told him I was interested in the Nexus. He said I already had the best phone and we wouldn't even feel right selling me the Nexus because of all it "issues" with data. He said if I did decide I wanted to exchange I should consider the maxx because it was much better. I told him is do my research an return. This was the second time a store rep told me to stay away from the nexus .... I'm at a standstill now because I don't want that box looking rzr. Any insight guys??

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Old February 12th, 2012, 06:51 PM   #2 (permalink)
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Get the phone YOU want (regardless of its OS, size or shape). You'll be the one living with it for the next 2 years.

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Old February 12th, 2012, 06:52 PM   #3 (permalink)
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I walked into Verizon again today to see if I could exchange my iPhone 4S for the galaxy nexus. I am within my 14 days and told the rep that I just didn't care for the small screen on this iPhone and like android better because of all the widgets, custom options and open sourcing. He cringed and looked like he ate a sour lemon web I told him I was interested in the Nexus. He said I already had the best phone and we wouldn't even feel right selling me the Nexus because of all it "issues" with data. He said if I did decide I wanted to exchange I should consider the maxx because it was much better. I told him is do my research an return. This was the second time a store rep told me to stay away from the nexus .... I'm at a standstill now because I don't want that box looking rzr. Any insight guys??

Just be firm and tell him to return the 4s and that ull use ur upgrade on the gnex. They can't stop you from buying a gnex. They're usually told to push Droids anyways, that's why they're giving u a hard time
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Old February 12th, 2012, 10:10 PM   #4 (permalink)
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I have noticed that the majority of the time I know more about the android devices they have than the reps there. When I bought my gnex,they were setting my phone up, and one of the reps had the phone and was showing me the camera. I asked "it has a 5 mp camera right?"(I already knew it did) he tells me "NO no no, this is top of the line. It has an 8 mp camera!" I just laughed and smirked and said ok cause he was a nice guy. So go with what you want and do your own research. Don't put to much faith in the reps when it comes to knowledge on the phones.
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Old February 12th, 2012, 10:42 PM   #5 (permalink)
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Most reps know less than everyone on this forum.

That said, vzw clearly made a deal with moto on the RAZR. They were a top tier phone at 299 now they're bogo at 199. They're just giving them away. They must have bought a billion for cheap. Reps just push the phones they're told to...
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Old February 12th, 2012, 10:53 PM   #6 (permalink)
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Yeah, you just have to be assertive and know what you want and demand it. That said, I went into a Verizon store, said I wanted a Galaxy Nexus, and the guy helping me told me it was the best phone model they had.

Of course, another guy talking to some other customer "corrected" her when she said she heard the radio was better in the HTC Rezound than in the Galaxy Nexus. He was like "Radio? You mean audio?" No, she meant radio (palm-forehead).
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Old February 13th, 2012, 07:51 AM   #7 (permalink)
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Yeah, if you came to a decision based on your own preferences, along with reading the various threads here regarding each phone you are considering, I would not let a Verizon rep sway you. It's just too hit and miss with them, some know their stuff, some are working for the paycheck and nothing else.
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Old February 13th, 2012, 08:29 AM   #8 (permalink)
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I'd ask for a supervisor asap.

I'm seeing a trend over the years.... today the in-store employees seem to have no idea of what customer service is, and only care if they can complain about doing their job.

Is this a VZW Corp store?
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Old February 13th, 2012, 08:43 AM   #9 (permalink)
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I'd ask for a supervisor asap.

I'm seeing a trend over the years.... today the in-store employees seem to have no idea of what customer service is, and only care if they can complain about doing their job.

Is this a VZW Corp store?
Yes it was a corp store.
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Old February 13th, 2012, 08:46 AM   #10 (permalink)
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Yeah, if you came to a decision based on your own preferences, along with reading the various threads here regarding each phone you are considering, I would not let a Verizon rep sway you. It's just too hit and miss with them, some know their stuff, some are working for the paycheck and nothing else.
This is so true. But, looking at it from the other perspective, I would also suggest careful consideration of feedback from anyone.

You won't always get an unbiased opinion in tech forums, especially for a device like GNex, which is a Tech Geek's darling. Many are more willing to accept its shortcomings due to the openness and benefits of the pure Google Experience.

For me, the book is still out whether the VZW GNex is actually going to be a "real" Google Experience. The lack of an OTA update to address a real issue with reception/network connection almost two months after launch is a concern, at least to me. I can't speak for the GSM devices (I don't believe they've been updated either).

I don't hate the GNex...ICS is awesome...but I'm not comfortable in voiding my warranty so I have to wait for an OTA. I just thought it would have been here by now.

Sorry...my point is, the VZW rep that warned you about issues may actually have been giving you good information. For many here, that isn't a deal breaker. So weigh the pros and cons carefully. Good luck!
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Old February 13th, 2012, 08:47 AM   #11 (permalink)
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The nexus DOES have signal issues. I think the rep was just trying to be open about it. Even with the issues I do feel the nexus is the best phone right now. Be firm, but no need to be upset with the rep.

Who knows, you might be in a week 4g area where you would have tons of battery and signal issues with the nexus.
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Old February 13th, 2012, 08:49 AM   #12 (permalink)
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Thanks for all the insight guys. And I think your right, something tells me he wasn't the sharpest tool in the shed
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Old February 13th, 2012, 08:54 AM   #13 (permalink)
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The nexus DOES have signal issues. I think the rep was just trying to be open about it. Even with the issues I do feel the nexus is the best phone right now. Be firm, but no need to be upset with the rep.

Who knows, you might be in a week 4g area where you would have tons of battery and signal issues with the nexus.
I'm in Orlando fla, my Thunderbolt never went below 4g LTE and my girlfriends resound also keeps a die hard 4G signal. Now if I turned off the 4g could I still keep the 3G on? Let's remember with my iPhone all I get now anyway us 3G
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Old February 13th, 2012, 09:22 AM   #14 (permalink)
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The new radios pretty much fixed all signal issues for me. 4.0.4 is a solid update and should have been on the phone when it shipped. Unfortunately you don't get all the bugs during testing and this is why we have updates. An update is coming soon people, this is a Google experience device, or else you wouldn't be able to unlock and root it in two command lines in fast boot.
I'm in San Diego, and my signal outdoors is always full bars and indoors is three bars.
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Old February 13th, 2012, 09:27 AM   #15 (permalink)
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People still buy and Verizon still sells iPhone 4s that is the exact same as a phone a few years old only addition is Siri and you take their advice?

People are sheep....not the OP, just people in general. It's like going in to a store and buying a droid x at full price. It makes no sense.
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Old February 13th, 2012, 09:52 AM   #16 (permalink)
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One thing I always thought was very curious was how Verizon is pushing the RAZR so hard since the beginning, and there was no fanfare whatsoever for the Galaxy Nexus. All sorts of tables set up with props, flags out in front of the store... all for the RAZR and nothing for the Nexus. There absolutely has to be an economic reason why! Only possibility is that they make more profit off the RAZR somehow... or some other kickback for selling more RAZR's...

Don't get me wrong, the RAZR is probably a great phone (I've only tested it in stores). But I would never trade me GNex for it...
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Old February 13th, 2012, 10:10 AM   #17 (permalink)
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One thing I always thought was very curious was how Verizon is pushing the RAZR so hard since the beginning, and there was no fanfare whatsoever for the Galaxy Nexus. All sorts of tables set up with props, flags out in front of the store... all for the RAZR and nothing for the Nexus. There absolutely has to be an economic reason why! Only possibility is that they make more profit off the RAZR somehow... or some other kickback for selling more RAZR's...

Don't get me wrong, the RAZR is probably a great phone (I've only tested it in stores). But I would never trade me GNex for it...

I've noticed this as well. Never see anything for gnex or even Max just the razr.

And last week I was in vzw and I watched a vzw rep tell a lady the Droid 3 is the best phone with a keyboard for the foreseeable future (they released the drop date for the Droid 4 2days before this...) and he sold it to her for 199. I was shocked ans it showed he was only in it for the paycheck.
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Old February 13th, 2012, 10:19 AM   #18 (permalink)
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I live in east orlando-- Avalon park area and I have a very strong 4G signal.
I work by Millenia mall and have 3G in the office. I average around 10-14 hours of battery life with moderate usage.

I love the phone.

Which vzw store did you go to?
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Old February 13th, 2012, 10:34 AM   #19 (permalink)
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One thing I always thought was very curious was how Verizon is pushing the RAZR so hard since the beginning, and there was no fanfare whatsoever for the Galaxy Nexus. All sorts of tables set up with props, flags out in front of the store... all for the RAZR and nothing for the Nexus. There absolutely has to be an economic reason why!
We had hints that this would be the case well before GNex was released. There were a couple of credible sources in the epic pre-release thread who pretty much said this is how Verizon would handle marketing GNex. A "soft release" was the term used, if I recall correctly. VZW wanted to carry the GNex, but it was never going to be the flagship device. I'm kinda surprised they advertise it as much as they have, actually.

One of the biggest cons of the GNex for me pre-release was the possible lack of cool accessories since RAZR was clearly going to be king. Still waiting for a proper car dock...as well as an official OTA update.
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Old February 13th, 2012, 11:26 AM   #20 (permalink)
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I walked into Verizon again today to see if I could exchange my iPhone 4S for the galaxy nexus. I am within my 14 days and told the rep that I just didn't care for the small screen on this iPhone and like android better because of all the widgets, custom options and open sourcing. He cringed and looked like he ate a sour lemon web I told him I was interested in the Nexus. He said I already had the best phone and we wouldn't even feel right selling me the Nexus because of all it "issues" with data. He said if I did decide I wanted to exchange I should consider the maxx because it was much better. I told him is do my research an return. This was the second time a store rep told me to stay away from the nexus .... I'm at a standstill now because I don't want that box looking rzr. Any insight guys??
The telling part of all of this is the fact that he said you already have the "best" phone with the iPhone 4S. He didn't mention anything about the phone fitting your needs though. Personally, I don't listen to sales reps all that often. I do my research and figure out what will be best for me. If you want the Nexus then get the Nexus, just make sure you have done your research and are aware of any possible problems you might run into.
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Old February 13th, 2012, 11:45 AM   #21 (permalink)
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I live in east orlando-- Avalon park area and I have a very strong 4G signal.
I work by Millenia mall and have 3G in the office. I average around 10-14 hours of battery life with moderate usage.

I love the phone.

Which vzw store did you go to?
Also living in East Orlando (more west of Waterford Lakes), I have similar experience with signal in most areas I visit especially after the 4.0.4 update. I even get 4G signal all the way towards 520 when driving out to the coast on the 528/Beachline.

However, I have seen 4G to 3G drops in some areas that I drive through on Colonial and indoor several stores. But that had occurred with my Thunderbolt and Bionic either way, so I don't attribute to it being a GNex problem in particular (although it could be).
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Old February 13th, 2012, 11:52 AM   #22 (permalink)
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If reps aren't consistently telling people one phone, it probably has more to do with the personal preferences of the rep in question. There is no party line if one rep is saying the Razr's the best, one's saying the Droid 3 is the best, one's saying Galaxy Nexus, and another's saying iPhone 4S.
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Old February 13th, 2012, 12:08 PM   #23 (permalink)
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The Rep was probably a fanboi. Get the Nexus, I have it, and it's awesome.

And buy yourself a couple of extra batteries, because I do get good life with the extended battery when on Wifi (13 hours with moderate use), but only 8 on 4G
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Old February 13th, 2012, 01:19 PM   #24 (permalink)
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Quote:
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I live in east orlando-- Avalon park area and I have a very strong 4G signal.
I work by Millenia mall and have 3G in the office. I average around 10-14 hours of battery life with moderate usage.

I love the phone.

Which vzw store did you go to?
I went to the corp store in Sandlake and obt with is right next to the Fla Mall
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Old February 13th, 2012, 01:48 PM   #25 (permalink)
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He said I already had the best phone and we wouldn't even feel right selling me the Nexus...
Yeah who would want LTE over yesterday's technology? Sometimes I lie awake at night and cry a little that I used to spend $30/month on slowness. If someone wanted to make the argument that a different LTE phone was better, that'd be one thing. But that rep's statement is downright ignorant to the point that their opinion is immediately and automatically invalid.
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Old February 13th, 2012, 01:56 PM   #26 (permalink)
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This is nothing new. When my wife went to get her Nexus S more than a year ago, they didn't have one on dispay at all. The Best Buy salesperson had to go to the backroom to get one. She brings it out and whispers conpiratorially: "I REALLY like these..."

Clearly, salespeople have promotions, bonuses, etc. in mind when recommending phones.
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Old February 13th, 2012, 01:58 PM   #27 (permalink)
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Your story makes me glad I just get my upgrade online and don't have to deal with any sales reps. But the rep you talked to should get some credit for at least mentioning the Maxx and not the regular Razr that Verizon seems to be pushing (with new colors and not mentioning the new model with the bigger battery).

I did my research on these forums mostly and checked a couple reviews, also trying to decide between the Nexus and the Razr. In the end, unlockable bootloader, stock Android in addition to being the newest version, and the bigger screen won out for me.
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Old February 13th, 2012, 02:52 PM   #28 (permalink)
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i just enjoy reading this, my friend droid does!! on other forums, used to work at vzw store in my town, he no longer works there because he chose not to, and told me that the site manager does not know what an apk is, and that half the employees arent real phone enthusiasts, and they just want the paycheck. he told me he enjoyed his job and teaching people the concepts of the android world, and how it works. and he also learned a little something about the individual to give them a phone fit for their needs, and i do not believe he only tried to sell android, i believe he was a great salesman and was able to find out what people do with their phones and made great decisions on what they should get.

i wish he didnt leave there, cause he was a cool guy to go in and chat with from time to time
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Old February 13th, 2012, 02:59 PM   #29 (permalink)
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i just enjoy reading this, my friend droid does!! on other forums, used to work at vzw store in my town, he no longer works there because he chose not to, and told me that the site manager does not know what an apk is, and that half the employees arent real phone enthusiasts, and they just want the paycheck. he told me he enjoyed his job and teaching people the concepts of the android world, and how it works. and he also learned a little something about the individual to give them a phone fit for their needs, and i do not believe he only tried to sell android, i believe he was a great salesman and was able to find out what people do with their phones and made great decisions on what they should get.

i wish he didnt leave there, cause he was a cool guy to go in and chat with from time to time
I feel fortunate having a good local store. Most of the sales peeps are phone nerds and were just as excited about the Nexus as I was when I bought it on release day. They know all about rooting and ROMs, and the release delays of the Nexus and were upset that Verizon (who they work for remember) was able to sneak two VZW apps onto a Nexus phone. I actually overheard a sales rep telling someone to never use VZ Navigator because it was garbage, and to use Google Maps/Navigator instead. There are about a dozen employees in that store and NONE of them have an iPhone and many of them have a Nexus or Rezound.
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Old February 13th, 2012, 03:03 PM   #30 (permalink)
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This kind of makes me curious to go into my local VZW store and see what the atmosphere is towards the GNex now that it has been out for two months...
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Old February 13th, 2012, 07:26 PM   #31 (permalink)
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Every VZW employee I've had the "privilege" to talk to has been, let's say, less than informed. Basically what I've noticed is VZW employees will NOT TRY to sell you a GNex. They'll sell you a Razr, they'll sell you a Rezound, they'll be more than happy to sell you an iPhone, but for whatever reason they do not want you to get a Nexus. I even had one employee tell me that she couldn't understand why I bought the Nexus and that she completely hated it because it "doesn't have a menu button".

Needless to say, I don't listen to Verizon employees. If you want the Nexus they can't stop you from getting a Nexus. They are, after all, rated #1 in customer satisfaction. I think the Nexus is sort of the red-headed step child for lack of a better way to explain it. Way I see it Verizon doesn't really want to push it since it doesn't have all of their bloatware.
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Old February 13th, 2012, 08:18 PM   #32 (permalink)
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There's all these little bonuses that the reps get paid. You can't really go by what they tell you.
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Old February 13th, 2012, 08:31 PM   #33 (permalink)
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Hey guys!!

I am writing this post from my new Galaxy Nexus! Ive had it for afew hours so far and looovvveee it so far. Omg this screen is amazing compared to that baby 3.5 incher the iphone has. Im so happy to be back on Android and have all these widgets and custom options are heaven to me.

I just walked my happy ass into Verizon and told the rep that as a power user, the iphone just didnt suffice. He asked "howso" and i told him my reasons. Open sourcing, large screen, 4Glte speeds, etc... and between the 3 reps that were on shift they figured out how to honer the return policy and exchange my Iphone 4S for my new Nexus.

I came into this knowing there may be a glitch here and there but am confident that between updates and rooting tweeks that i made the right choice.

The iPhone by far was the most overrated phone ive ever owned and i want no part of the mindless sheep who for some reason walk around with there smug smiles because they think they own the best phone out. The whole apple sheep thing really makes me sick.
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Old February 13th, 2012, 08:54 PM   #34 (permalink)
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Good to hear that man! After my first "Lemon" I got my replacement, rooted, running AOKP + Franco's Kernal with 4.0.4 radios and have no issues whatsoever. Glad you've returned from the dark side lol!
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Old February 13th, 2012, 10:00 PM   #35 (permalink)
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Glad to hear you got the phone you wanted!
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Old February 14th, 2012, 03:35 AM   #36 (permalink)
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Quote:
Originally Posted by Johnny Doomzday View Post
Hey guys!!

I am writing this post from my new Galaxy Nexus! Ive had it for afew hours so far and looovvveee it so far. Omg this screen is amazing compared to that baby 3.5 incher the iphone has. Im so happy to be back on Android and have all these widgets and custom options are heaven to me.

I just walked my happy ass into Verizon and told the rep that as a power user, the iphone just didnt suffice. He asked "howso" and i told him my reasons. Open sourcing, large screen, 4Glte speeds, etc... and between the 3 reps that were on shift they figured out how to honer the return policy and exchange my Iphone 4S for my new Nexus.

I came into this knowing there may be a glitch here and there but am confident that between updates and rooting tweeks that i made the right choice.

The iPhone by far was the most overrated phone ive ever owned and i want no part of the mindless sheep who for some reason walk around with there smug smiles because they think they own the best phone out. The whole apple sheep thing really makes me sick.
Thumbs up, it's amazing that you had to convince them u wanted the Nexus. They should be happy you are getting any other phone not just returning the original. I guess it's the incentives, we already know Verizon didn't advertise the Nexus much and purposely announced it quietly. Maybe all the other manufacturers give Verizon a lot more money/benefits to push their products.
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Old February 14th, 2012, 11:56 AM   #37 (permalink)
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I'm amazed that they would try to steer an informed customer away from a phone that he/she clearly wants. They risk pissing off said customer and losing them as a sub. all together. And like kg says, you should never have to convince them of anything! They should be kissing your ass as you hand over your $$ for whatever you want! Bizarre. Glad I have a cool biz rep who was just as excited to give me the Nexus as I was to get it (he couldn't stop playing w/ the damn thing).
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The Galaxy Nexus is the third official phone contracted by Google and the first phone to come with Android 4.0 Ice Cream Sandwich. Specs include a 1.2GHz dual-core processor, 1GB of RAM, 16/32GB of internal storage, a 4.65 inch 720p HD Super AMOLED... Read More



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