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Old April 5th, 2012, 03:07 PM   #1 (permalink)
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Default verizon/nexus/puerto rico story

We were in PR for the whole month of March. From the time I got of the plane I had NO internet access. I could call, text and e-mail, but no internet or data. Even at a wireless hot spot I could not get online. After 4-5 levels of tech support they admitted that the Samsung Galaxy Nexus cannot be used for data or internet in Puerto Rico. Regardless of what anyone says, that is the fact. They were kind enough to overnight a Razr Maxx to my daughter who was coming to visit us. She brought the Razr to me and everything worked fine. Verizon's internet and data in PR is 1G so get used to sloooooow, but at least it works. Again, it was not MY nexus, it is ALL Nexus's, so be warned. They are aware of it, they just don't tell people. This leads to my question. The Razr at least performed in PR and I've been home for 1 day and so far it seems like the perfect phone. I want, and am willing to pay for the very best. Is there something better than the Razr? I looked at the Galaxy Note, but Verizon doesn't offer it yet. Any thoughts?? Thanks in advance

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Old April 5th, 2012, 04:13 PM   #2 (permalink)
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Hmm. Interesting. Which CDMA technology is 1G? It can't be 1x because that's what calls, SMS, and MMS go over. So it's whatever came before that? Well if that's the case, then I would imagine that most of the new 4G phones are going to start leaving out that technology.

Wait-- how could you email? And at a wireless hotspot, do you mean you were just connected to a wifi router that was hooked up to Internet access? If so, that part makes no sense.

Are you going to be in PR a lot?
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Old April 5th, 2012, 04:47 PM   #3 (permalink)
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This is interesting too..
I am from Puerto Rico and i never heard that problem.
If you are on a hotspot, all data goes through WiFi.... dont see how that would keep you from using the phone. you said you could send email.... how come? that doesnt go via voice...
begs to question... under mobile settings...
was data roaming checked or uncheked??
was prefered network automatic or home?
i know CLARO is a common used company there that has roaming contracts with vz and sprint and what not and your phone settings can easily be the culprit
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Old April 5th, 2012, 05:10 PM   #4 (permalink)
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Default Just to clarify-

Sorry maybe I wasn't totally clear; First of all it might not have been 1G (I used that term to convey the slowest possible). I could text but not text a picture. The internet could not be accessed period. EVEN at mobile hotspots I could NOT connect at all. I apologize for the e-mail confusion. I could NOT e-mail until I got the Razr in my hands. Data roaming was checked and the preferred network was automatic. They had me try every possible setting combination. Verizon shows PR as part of their "extended network" and with my previous smart phones (LG Dare and Original Droid) I was able to use all services, as slow as they were, and have never paid a roaming charge. The story is that Verizon built the towers and network in PR, brought in Claro as a partner, they had a falling out and part of the divorce agreement was that Claro would provide "some" bandwith for Verizon customers. Just enough to make the service viable but like I said before it's snail slow. The focal point of my post was just to alert Nexus users of this known problem and try to get some feedback on the Razr overall. Is there anything better?? It seems to be as good as it gets right now. Thanks again and sorry if I was confusing. Art
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Old April 5th, 2012, 05:15 PM   #5 (permalink)
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Default one afterthought

BT, I see you have a GNex. Do you use Verizon in PR? I bet you don't. We spend the entire month of March there and sometimes get there in between. If Verizon wasn't the best there is back home I'd consider switching carriers but for 11 months I love Big Red.
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Old April 5th, 2012, 10:27 PM   #6 (permalink)
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No, unfortunately, I've yet to venture that far south. I did live in Madrid for a month once, but I am itching to visit Puerto Rico some time. Maybe even halfway making some plans for a trip.

Ok, I gotcha. So you're there pretty regularly, eh? Yeah, that would be annoying.

Now I'm still not clear, when you say mobile hotspots, are you talking about connecting to a regular wifi network? Because if so, that can't be right. Either it was a coincidence and the connection to the Internet on that wifi network was bad, or something is wrong with your phone as far as wifi. I've got an old Android handset that isn't hooked up to any service and wifi works like a charm on it.

I wonder if the mobile data issues have anything to do with the G'Nex having poor signal issues. I wonder if the updated radios in the 4.0.3 ROMs or the upcoming OTA update would help. I'm just speculating on that, though. I'm still not sure exactly what the technological issue is. Did they say exactly what the G'Nex didn't have that the Razr had?

As far as getting another phone, I think I would probably look at the Razr Maxx over the Razr. I think it's only a tad thicker and has a much larger battery. Enough to get through three days for some folks. Otherwise, I the Rezound is the other top tier one out right now. I'm also pretty sure I heard about a new Moto phone coming out in the next couple of months that will be the new best thing. And I would guess that it has ICS, but I don't know for sure.
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Old April 6th, 2012, 12:55 PM   #7 (permalink)
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I'm just confused by the "even at a wireless hotspot i could not get on" statement. If you are connecting to wireless access point, that is via wifi and shouldn't matter what data network the hotspot is getting its internet connection from. I wouldn't mind some clarification on the hotspot that you speak of that you couldn't get to the internet on.

Also, the Galaxy Nexus does support 1x data (my phone occassionally goes to 1x at work) so that can't be why the Nexus doesn't work. I'm not doubting your statements, just trying to make sense of why the Galaxy Nexus doesn't work in PR.

None of what you have told us they said actually explains with any technical emphasis what it is about PR that makes the Galaxy Nexus not work there, and that is what has me curious to understand.

That said, if you like the Razr, you should get it. The best phones on VZW right now are the Razr Maxx, the Galaxy Nexus, and the Rezound. The Motorola Droid Fighter is rumored right now but no idea on release date. If you like the Razr and it work for you as you need it to in PR, then go for it. That said, March is gone now, so except for your few short trips to PR throughout the year, you are looking at next March before your next long trip there, and there will be plenty of other phones to choose from by March of next year.
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Old April 7th, 2012, 08:04 AM   #8 (permalink)
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Default BT and Cranker--

I'll try to answer both your questions at once. I have no idea why, technically, the phone can't access the internet in Puerto Rico, but it can't. As I stated earlier, technical support admitted that it is an issue. Not just with MY Nexus, but with ALL GNex's. They went so far as to send me a Razr Maxx which did work, albiet slowly, but that's because of their coverage in PR. even at a hotspot like Starbucks or a hotel with wireless, it would find the wireless access point, it just would never connect to it. All I tried to do here was alert people to the problem. I'm not sure if it is a hardware or software problem, but it is true of all GNex's. If someone has been able to get online with their GNex in PR I'd be interested in hearing from them. All that being said, I love the RazrMaxx and intend to keep it until the next best thing comes along. Verizon's data service in PR is terrible and I would consider changing carriers, but the coverage back home (CT) is second to none. I hope in some way my posts have helped some people. P.S. Chaco, you are in PR. Do you know anyone with a GNex that works there?
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Old April 9th, 2012, 12:51 AM   #9 (permalink)
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Quote:
Originally Posted by goldrush28 View Post
I'll try to answer both your questions at once. I have no idea why, technically, the phone can't access the internet in Puerto Rico, but it can't. As I stated earlier, technical support admitted that it is an issue. Not just with MY Nexus, but with ALL GNex's. They went so far as to send me a Razr Maxx which did work, albiet slowly, but that's because of their coverage in PR. even at a hotspot like Starbucks or a hotel with wireless, it would find the wireless access point, it just would never connect to it. All I tried to do here was alert people to the problem. I'm not sure if it is a hardware or software problem, but it is true of all GNex's. If someone has been able to get online with their GNex in PR I'd be interested in hearing from them. All that being said, I love the RazrMaxx and intend to keep it until the next best thing comes along. Verizon's data service in PR is terrible and I would consider changing carriers, but the coverage back home (CT) is second to none. I hope in some way my posts have helped some people. P.S. Chaco, you are in PR. Do you know anyone with a GNex that works there?
I'm thinking you were having some unrelated issue with Wifi that coincidentally showed its face when you were having issues. It makes no sense that a GNexus wouldn't be able to use wifi just because you were in PR. Wifi access is pretty much standard worldwide. I could believe that the Gnexus has issues in PR with Verizon's network. But Wifi has absolutely nothing to do with Verizon. Or even cell phone networks at all.

Technically, I should be able to bring my phone to Russia, and still have full wifi connectivity regardless of the fact I have no cellular service.
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Old April 9th, 2012, 02:09 PM   #10 (permalink)
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A Verizon CSR admitting there's a problem seems quite suspect to me. Not that they admitted a problem, but that they seem to do that quite often, even when there is a solution.

So quite frankly, I don't buy the explanation that a GNex won't work in PR, period.

Additionally, since you couldn't even connect through wifi, then the problem seems far more endemic. I've no idea other than before traveling, you must inform Verizon and ensure that international roaming is appended to you account. But I will say that I had no problem with my GNex in the Dominican Republic.
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Old April 9th, 2012, 03:19 PM   #11 (permalink)
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The WiFi part is really weird (like everyone else says...) I still use my DINC on WiFi and it does not have any cell service...

I'd go get a replacement phone.
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Old April 9th, 2012, 04:09 PM   #12 (permalink)
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There is no technical reason the Galaxy Nexus shouldn't work if the LG Dare, Moto Droid, and Droid Razr all work. They all operate on the same bands CDMA 850 / 1900... with the Droid Razr and Galaxy nexus both adding the LTE 750 band.

Wifi not working has to be a mistake. As was pointed out, its an international standard.

Maybe it was a defective device and the CSR had no idea and just said it doesn't work there. Maybe the CSR thought that it wouldn't work there b/c its a 4G/LTE device. Who knows. But if those other phones work in PR there is no technical reason the GN shouldn't.

I guess I'll find out in December....
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Old April 10th, 2012, 11:19 AM   #13 (permalink)
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Default My concern is not whether you believe me-

My concern was to inform and warn those with a Gnex, that if they are planning a trip to PR, their phone would not be able to get online. PERIOD !! Tim, you will find out in December. This will be my last post on this particular subject. I just returned from a month in PR and I know the truth. Call Verizon or Samsung for that matter. There are high level technical support tickets open with both of them trying to address the issue. They promised to let me know if a fix comes up because I liked my GNex a lot. The Razr Maxx they replaced it with is fine for now. Who knows, maybe Verizon will get the Note soon. Good luck to all (especially those going to PR with their Gnex's) LOL.
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Old April 11th, 2012, 08:45 AM   #14 (permalink)
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Easy man, no one is disputing your phone didn't work and everyone appreciates you sharing your experience and what VZW told you. If anything, people are trying to understand why they would tell you that. Considering they don't always have a clue, it could be something wrong with your phone and you certainly wouldn't want that. Chill on the defensiveness.
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Old April 11th, 2012, 11:57 AM   #15 (permalink)
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A call to Verizon today netted no warnings about an upcoming trip to PR.

Considering they sell the Galaxy Nexus in PR, this story is getting even more fishy. While I'm sure that's the GSM model, I've yet to see any explanation why a LTE with CDMA fallback won't work.

I'm not disputing the OPs claim that his phone didn't work. I'm actually quite interested if there is an actual defect, but so far haven't seen anything to confirm it.
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Old April 11th, 2012, 03:46 PM   #16 (permalink)
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Quote:
Originally Posted by goldrush28 View Post
My concern was to inform and warn those with a Gnex, that if they are planning a trip to PR, their phone would not be able to get online. PERIOD !! Tim, you will find out in December. This will be my last post on this particular subject. I just returned from a month in PR and I know the truth. Call Verizon or Samsung for that matter. There are high level technical support tickets open with both of them trying to address the issue. They promised to let me know if a fix comes up because I liked my GNex a lot. The Razr Maxx they replaced it with is fine for now. Who knows, maybe Verizon will get the Note soon. Good luck to all (especially those going to PR with their Gnex's) LOL.
Since I've been following this thread for a bit, I also want to say that none of us are disputing what you said and we're not questioning at all that you had the issues that you had and that the CSR said to you what he/ she did. I think all of us here are by nature curious about the nature and reasoning for technical "stuff", otherwise we wouldn't be on the forum. And I'll again say that I can maybe see a software issue not allowing mobile data, but that on the wifi issue, I still think there was a separate issue either with the phone or the hotspot(s) that you tried to connect to. And I still wonder if there might be something wrong with the phone itself.

But I'm not sure if you felt like we were questioning you yourself, but I think I speak for everyone here that we were only trying to help you figure out if the CSR didn't know what they were talking about, if your phone was defective, and just figure more out about what was going on.

Any way, I'd still like to hear if anyone else has problems with it in PR or what you hear from them. Even if I never visit PR, I'm just curious for technological reasons.
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Old April 11th, 2012, 03:50 PM   #17 (permalink)
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What they said....
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Old April 12th, 2012, 10:55 PM   #18 (permalink)
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I went to PR about half a year ago. I had no Verizon reception at all on my Droid X (only extended network so I turned it off). I had brought my parents as well and they only got extended network on their dumb phones as well. From what my PR Coworkers told me, Verizon doesn't work well there so everyone there uses AT&T or something else.
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Old April 12th, 2012, 11:46 PM   #19 (permalink)
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I just got back from being in PR...no data access. Talked to VZ and the tech rep opened an escalated ticket. I received a call back the next day stating that the Nexus cannot communicate properly with the data network in PR and that it is a known issue that will hopefully be fixed with a software update. My coworkers had Droid 3 and Bionic...both got 1x data. Sounds like an ICS issue with CDMA. Also, the only way I could get voice calls to work was to change my network settings to CDMA instead of LTE & CDMA.
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Old April 13th, 2012, 01:31 AM   #20 (permalink)
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Quote:
Originally Posted by Matttamasy View Post
I just got back from being in PR...no data access. Talked to VZ and the tech rep opened an escalated ticket. I received a call back the next day stating that the Nexus cannot communicate properly with the data network in PR and that it is a known issue that will hopefully be fixed with a software update. My coworkers had Droid 3 and Bionic...both got 1x data. Sounds like an ICS issue with CDMA. Also, the only way I could get voice calls to work was to change my network settings to CDMA instead of LTE & CDMA.
Ah, software issue! I called it! lol. Are you running stock?
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Old April 13th, 2012, 09:48 PM   #21 (permalink)
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Stock 4.02
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Old April 14th, 2012, 08:56 AM   #22 (permalink)
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Default BT- Sounds like you nailed it all right-

Like I said, I didn't know whether it was hardware or software. Nice to see that a few people confirmed my "story". As far as the wifi issue, I'm stumped as well. I tried 4 different known hotspots including an internet cafe who's wifi worked for sure, still couldn't get online. Still haven't heard from one single person in Puerto Rico who's GNex works on Verizon's network. Hmmm?? Maybe there's something to my "story". Just teasing, I'm not that thin skinned. In the meantime I'm lovin' my Razr Maxx. Best phone I've ever owned. 4G is as snappy as my cable modem at home and battery life is 50% at the end of the day with moderate to heavy use. Thanks to all that contributed to this thread. If I hear anything new I'll inform.
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Old April 14th, 2012, 09:19 AM   #23 (permalink)
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I'm curious about this issue too-

Quote:
Originally Posted by Matttamasy View Post
I just got back from being in PR...no data access. Talked to VZ and the tech rep opened an escalated ticket. I received a call back the next day stating that the Nexus cannot communicate properly with the data network in PR and that it is a known issue that will hopefully be fixed with a software update. My coworkers had Droid 3 and Bionic...both got 1x data. Sounds like an ICS issue with CDMA. Also, the only way I could get voice calls to work was to change my network settings to CDMA instead of LTE & CDMA.
You say there was no network data... were you able to connect to wifi hotspots? I believe the OP had problems with both.
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Old April 14th, 2012, 04:27 PM   #24 (permalink)
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The hotspot at the hotel worked just fine. The only other hotspot I found was at a cafe at the airport and there was a sign there stating their Internet wasn't working. I think wifi is fine...the issue is with cellular data access.
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Old April 16th, 2012, 07:10 AM   #25 (permalink)
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Quote:
Originally Posted by Matttamasy View Post
The hotspot at the hotel worked just fine. The only other hotspot I found was at a cafe at the airport and there was a sign there stating their Internet wasn't working. I think wifi is fine...the issue is with cellular data access.
I guess there is something to our "story" that the OP's WiFi should had been functional -p
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Old June 4th, 2012, 12:40 AM   #26 (permalink)
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Default another victim of galexy nexus in puerto rico

I am in Puerto rico now and typing this over hotel wifi. I have galexy nexus and varizon 4gb data plan. I can only text (though I did not try) and receive/make call. I do not have data coverage in Puerto Rico . I thought there was some setting change required which I am missing so tried all combination of network and roaming settings. I searched on internet in the hope of finding some solution and found this thread. Now i understand why data is not working and I believe goldrush28's story.
Luckily I am here only for 4 days and my wife has iPhone with ATnT connection. So I do not want to waste time on talking to customer reprentative. I read this thread so I thought that my inputs could be useful for discussion so wrote that long reply on my vacation.

But I still love my google galexy nexus. It rocks.
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Old June 27th, 2012, 11:33 AM   #27 (permalink)
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Default The Truth - according to me

, OK. So I am here in Puerto Rico, June 26th, 2012. This is my report.

BEFORE leaving the US, I udated my roaming table (PRL) on my Galaxy Nexus, by dialing *22899. By the way, my RAZR MAXX phone refused that command.

I arrived in PR yesterday. I switched my phones to CDMA ONLY.

Galaxy Nexus: Settings, Wireless & Networks, Mobile Networks, Network Mode: select CDMA

RAZR MAXX: Settings, Wireless & Networks, Mobile Networks, Network Mode: CDMA only

RESULTS: Galaxy Nexus. All works, 3G is displayed.
MAXX: Only calls and text. No data.

The local company Claro just sucks.
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Old June 28th, 2012, 03:27 PM   #28 (permalink)
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Good to hear there's a workable solution. I just want to mention that goldrush also had a problem with his wifi not working, which he attributed to being in PR. That was the part I, and some others, were curious about and trying to make sense of. But mkrathi, you said that you were on wifi right now. So not that I didn't "believe" him, I was just trying to help, but you just proved that it's not a phone issue for wifi there.
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Old June 28th, 2012, 10:05 PM   #29 (permalink)
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Wi-Fi works perfectly. At starbucks, at the hotel, at my relative's home, etc.

Additional report: there are lots of "4G" signs from the company (Claro) that verizon users piggy back on while in here. It appears that this service is GSM, so no use for us Verizon Galaxy Nexus CDMA/LTE users.
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Old August 21st, 2012, 04:43 PM   #30 (permalink)
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So
Im in PR now and have 3 phones
a dumb phone
a galaxy nexus
and an iphone 4s
all verizon
the dumb phone gets voice coverage and says extended network
the iphone 4s says roaming and cant hold a signal
the gnex is getting a 3g data signal - data roaming is turned off.
Having come here year after year ive never seen a verizon phone get anything above 1xrtt and the vzw.com coverage map stil says no 3g.
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Old August 21st, 2012, 09:35 PM   #31 (permalink)
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I was in PR a year ago and took my Verizon iPad 2 and had 0 Verizon data. Wifi worked fine, but no cell data and actually no signal.

Now I'm headed to PR in the very near future and was curious about the following:

1. Based on the feedback on this thread, I should expect to have voice service.

2. I might have data service, but chances are slim.

But here's the $0.69 per minute question, how much did Verizon charge you to use the service in PR? I called them and they scared me! Two reps told me that it would cost $0.69 per minute, yet tonight via chat, I was told it's now part of the US and wouldn't incur any additional charges. What has been your experience? Did it cost you to use cell data when you had a signal?

Thanks,

GP
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Old September 6th, 2012, 06:56 PM   #32 (permalink)
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I'm in Puerto Rico now, September 6, 2012. Here's my experience:

Verizon Galaxy Nexus - I have cell, texts, MMS, wifi, and mostly 3G. 3G speeds are slow, but acceptable. Service available in almost all areas.

Verizon Motorola Razr running ICS - same as above except for MMS. Unable to download MMSs. Will check again, but that part has been finicky.

Both phones don't indicate roaming, but the pull down notification shows "extended network.". I have data roaming off on both phones. I never got the data roaming message for this trip either.

Hopefully my bill won't be affected by using my phones over here. I'll update this post after I get my bill.

Hope this helps.

GP
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Old September 13th, 2012, 04:58 PM   #33 (permalink)
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Default Verizon Issue in Puerto Rico

It is VERY likely that there is No more Verizon data service in Puerto Rico. I have a Droid Bionic which up until 8 months ago did get the "1x" speed across most of the island, which was fine for email (did not work for maps). I have house there and visit every 2 months or so. up until 8 months ago I got data with my Bionic and was not charged extra. ~8months ago I got data for 1/2 my trip then mid trip nothing. 6 months ago I arrived and seconds after landing booted my phone and for about 15 seconds got 1x data coverage a few emails synced then nothing for the rest of the trip. 4 and 2 months ago same thing. 2 weeks ago landed got 3g speed for ~15 seconds (14-15 emails worth) then nothing. Stopped by Claro and was told that as of a "few months ago" they no longer had a data deal with Verizon (voice works).

Finally heard back from Verizon today and was told "there is a known issue with 4g phones", what they could not tell me is if there were issues with any other phones (wifes Verizon Iphone 3g also did not work)and could not tell me when the issue started or when it would be fixed only that there is a known issue. I asked which phone would work, they didnt have an answer. Apparently they will only give answers related directly to your phone, unbelievable. Told them I would switch to ANY phone that they say will work, they cant give me an answer.

Bottom line is that Verizon data while SLOW used to work in Puerto Rico however I cant find anyone in the last several months that it works for now. Voice works and no roaming charges.

In my opinion Claro's statment that there is no longer an agreement with Verizon is likely accurate and the fact that my phone gets data for a few moments then stops backs up that statment as is just the right amount of time for the Claro routers/database to realize its a Verizon and not a Claro phone and filter out my data coverage.

Verizon is still "working" my issue however clearly they need to either fix the issue, come clean with Verizon or stop advertising data coverage in Puerto Rico.

After 19 years it looks like I am at the end of the road with Verizon.
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Old September 13th, 2012, 05:25 PM   #34 (permalink)
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Quote:
Originally Posted by cjgdiver View Post
It is VERY likely that there is No more Verizon data service in Puerto Rico. I have a Droid Bionic which up until 8 months ago did get the "1x" speed across most of the island, which was fine for email (did not work for maps). I have house there and visit every 2 months or so. up until 8 months ago I got data with my Bionic and was not charged extra. ~8months ago I got data for 1/2 my trip then mid trip nothing. 6 months ago I arrived and seconds after landing booted my phone and for about 15 seconds got 1x data coverage a few emails synced then nothing for the rest of the trip. 4 and 2 months ago same thing. 2 weeks ago landed got 3g speed for ~15 seconds (14-15 emails worth) then nothing. Stopped by Claro and was told that as of a "few months ago" they no longer had a data deal with Verizon (voice works).

Finally heard back from Verizon today and was told "there is a known issue with 4g phones", what they could not tell me is if there were issues with any other phones (wifes Verizon Iphone 3g also did not work)and could not tell me when the issue started or when it would be fixed only that there is a known issue. I asked which phone would work, they didnt have an answer. Apparently they will only give answers related directly to your phone, unbelievable. Told them I would switch to ANY phone that they say will work, they cant give me an answer.

Bottom line is that Verizon data while SLOW used to work in Puerto Rico however I cant find anyone in the last several months that it works for now. Voice works and no roaming charges.

In my opinion Claro's statment that there is no longer an agreement with Verizon is likely accurate and the fact that my phone gets data for a few moments then stops backs up that statment as is just the right amount of time for the Claro routers/database to realize its a Verizon and not a Claro phone and filter out my data coverage.

Verizon is still "working" my issue however clearly they need to either fix the issue, come clean with Verizon or stop advertising data coverage in Puerto Rico.

After 19 years it looks like I am at the end of the road with Verizon.
I was just in PR last week and I had 3G data almost everywhere. In places like Guanica at the beach, service was almost non-existent, but for the most part I had 3G almost everywhere from San Juan to Mayaguez, then to Dorado. I saw 1X just a few times for a few minutes. I was very pleased with the service, but I'm still glad I took my T-Mobile 4G hotspot device. I had much faster data service with the HSPA+ hotspot device.

Hope this helps,

GP
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Old September 20th, 2012, 08:06 AM   #35 (permalink)
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Default Verizon Issue in Puerto Rico

What phone were you using? Verizon confirms that LTE phones have an issue, I know the Droid Bionic does not work, last time I was there my wifes Iphone 3gb also had an issue.
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Old September 20th, 2012, 09:48 AM   #36 (permalink)
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What phone were you using? Verizon confirms that LTE phones have an issue, I know the Droid Bionic does not work, last time I was there my wifes Iphone 3gb also had an issue.
Verizon Galaxy nexus and Droid Razr. Both phones worked great with 3G almost everywhere. The RAZR had MMS issues only.
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Old September 21st, 2012, 10:42 AM   #37 (permalink)
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interested to see what VZ has in store for PR...
sprint announced that by the end of the year they are going to turn on about 8 LTE cities there, and thats great news... but surprised that VZ didnt beat them to it (yet)
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Old September 21st, 2012, 11:01 AM   #38 (permalink)
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interested to see what VZ has in store for PR...
sprint announced that by the end of the year they are going to turn on about 8 LTE cities there, and thats great news... but surprised that VZ didnt beat them to it (yet)
Verizon doesn't service Puerto Rico, so don't expect to see Verizon do anything there. I believe they sold all of their coverage to Claro a few years ago.
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Old December 27th, 2012, 07:43 AM   #39 (permalink)
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In Puerto Rico right now typing on my galaxy nexus (Verizon) via 3G.

Had 3G since we got off the plane. Coverage seems fine throughout San Juan. Haven't ventured beyond yet.

Wife's droid RAZR is having issues with connecting to 3G but her data settings look screwy and I haven't had a chance to adjust them.

UPDATE: signal seems decent. Usually 3 bars (-83dbm) at least outside. Indoors its hit or miss. Data works but its not always good. I can't even get speed test to complete! I got 2 pings (150 and 400ms) which were slow and oh my god slow. I only got 1 download speed of 442kbps. No upload tests could complete. Sometimes speed test couldn't even connect to the server.

Its no LTE.... but I'm happy to have something.
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Old January 1st, 2013, 02:51 PM   #40 (permalink)
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Never was able to get my wife's RAZR to connect to data at all. For her to get email I had to WiFi tether it to my gnex. Phone and SMS worked fine for her though.
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Old August 2nd, 2013, 03:04 PM   #41 (permalink)
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Default Droid Bionic, Puerto Rico July 2013

I know this Verizon phone is getting older, and i know this thread is not new, BUT, we just got back from 2 weeks in PR and had the old bionic probs.

1X was the best i could hope for, and it had a lot of trouble holding that. If i went into system, it would show some 3G avail, at a similar DB as the 1X was getting but was unable to hold that.

As stated in this thread too, the ole droid had a hard time locking into wireless too. I was happy in PR, the bionic was not happy at all.

my traveling companion had her thunderbolt, and it indicated 3G most of the time and held wireless.

i know i know, the answer? get a newer phone.......
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Old October 22nd, 2013, 01:38 PM   #42 (permalink)
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In Old San Juan, PR with my Droid Bionic since yesterday. Had difficulty latching onto the hotel's WiFi, but just blamed that on the hotel - eventually got it to work after fussing for a few hours, and it seems to have stuck (which is great).

However, 1x only on the (Verizon) wireless data, regardless of whether roaming data was activated. I just had a long chat with Verizon's assistance person, and she could not tell me anything except to call their tech support [(800) 922-0204 or *611, option 3) - she couldn't even say if I would be charged extra for such a call.

Oddly, my wife's (Verizon) Galaxy 3s works fine, receiving 3G data. I have been receiving texts from her in the last few minutes (she's out and about while I fuss over this issue), but I'm on the hotel's WiFi so I have no idea how they're coming in.

Looks like I should just punt and enjoy my vacation. Harumph - not what I was hoping for based on the coverage map, Verizon. But . . . if that's the worst thing that happens this week, I guess I'm golden. Thanks to you all for the help.

cheers, erich
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