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Old June 15th, 2012, 01:05 PM   #1 (permalink)
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Default Terrible Bluetooth sound quality since 4.1 & 4.0.4

My Bluetooth sound quality has gotten really bad since 4.0.4 update. This is the only issue that I have with my Galaxy Nexus.

The change in sound quality directly after 4.0.4 when using BT is very obvious.

Any thoughts? Thanks.

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Old June 15th, 2012, 03:00 PM   #2 (permalink)
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Same deal for me as well. Pretty much sucks to be honest. Im getting sick of Android phones of late. Im ready to go back to a Star Tac or something.
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Old June 16th, 2012, 07:27 AM   #3 (permalink)
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I still have my star tac. but it doesn't have 4G... actually it has no Gs.

so, is there a solution for the bad bluetooth sounds quality post update? anyone?
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Old June 16th, 2012, 08:33 AM   #4 (permalink)
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do you have Volume+ installed?
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Old June 16th, 2012, 08:36 AM   #5 (permalink)
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+1 on the volume+ free. It fixed my issue immediately. But I also have a new Bluetooth earpiece...so that may help as well. Have you tried a new headset or are you connecting in a car? Good luck.
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Old June 16th, 2012, 10:47 AM   #6 (permalink)
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I have the same issue after update. My bluetooth is garbled in my new Ford explorer. Any suggestions appreciated.
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Old June 16th, 2012, 11:36 AM   #7 (permalink)
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I have tried two headsets, both sounded great before 4.0.4 and now sound crap after. I haven't tried Volume +, will investigate.
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Old June 16th, 2012, 11:41 AM   #8 (permalink)
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https://play.google.com/store/apps/details?id=com.TEST.android.lvh&feature=search_res ult

seems like, from the reviews, all this app does is to increase the volume on the handset, or wire headsets. doesn't say anything about bluetooth. my volume is good, even in the bluetooth, just sound quality has gone bad since update.
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Old June 16th, 2012, 01:33 PM   #9 (permalink)
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three comments:

1- I googled this problem and found no solution.
2- I contacted Samsung support, they had no solution.
3- Why isn't my Avatar showing here?
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Old June 16th, 2012, 01:40 PM   #10 (permalink)
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Quote:
Originally Posted by SHIVA77 View Post
https://play.google.com/store/apps/details?id=com.TEST.android.lvh&feature=search_res ult

seems like, from the reviews, all this app does is to increase the volume on the handset, or wire headsets. doesn't say anything about bluetooth. my volume is good, even in the bluetooth, just sound quality has gone bad since update.
Volume+ definitely works for Bluetooth headsets as well, and it allows you to adjust volume and equalizer settings.

Still, it might not be a bad idea for you to clear your MusicFX settings and delete the BT pairing (then add it back.)
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Old June 16th, 2012, 02:31 PM   #11 (permalink)
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Quote:
delete the BT pairing
Good ideas. Thanks. I'll do that now.

Quote:
clear your MusicFX settings
how to do that?
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Old June 16th, 2012, 03:59 PM   #12 (permalink)
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Good ideas. Thanks. I'll do that now.

how to do that?
let me know how the BT delete/re-add works

as for clearing MusicFX data, go to Settings->Apps->All Apps->MusicFX

click the link that says "Clear Data"
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Old June 16th, 2012, 07:07 PM   #13 (permalink)
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Pairing was deleted, phone restarted and repaired. Also MusicFX was cleared and phone restarted.
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Old June 16th, 2012, 07:18 PM   #14 (permalink)
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Just made a test call, it sounds like crap... really terrible. I am going to install Volume+.

By the way, why isn't my Avatar showing here? It shows in the profile pic but not in avatar pic...
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Old June 16th, 2012, 07:31 PM   #15 (permalink)
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installed volume+ paid and then the free. none worked!

Paid said, it works only with certain type of BT.
Free said, it doesn't work with ICS at all.

By the way, why isn't my Avatar showing here? It shows in the profile pic but not in avatar pic...
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Old June 16th, 2012, 07:45 PM   #16 (permalink)
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Quote:
Originally Posted by SHIVA77 View Post
installed volume+ paid and then the free. none worked!

Paid said, it works only with certain type of BT.
Free said, it doesn't work with ICS at all.

By the way, why isn't my Avatar showing here? It shows in the profile pic but not in avatar pic...
Mine sounds like crap too. The update fubared something big time. Cant make any calls on bt at all which is a show stopper for me.

As for you Avatar, I believe your profile and avatar pic are separate entities.
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Old June 16th, 2012, 07:52 PM   #17 (permalink)
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just called VZW, of course they had no solution at this time and I don't blame them. I really like VZW customer service, been with them for about 13 years or so and never have had any issues with their customer service.

also as above, Samsung customer help had no resolution at this time, just saying that they are working on another software update.

I could barely hear the VZW lady on the phone. My BT sound quality and I use two Plantronics Voyager Pro + headsets, has gone to sh*t. If I use the phone itself the sound quality is great. it's just the damn BT software.

as for my avatar I have uploaded two, one for profile and one for avatar and only the profile is showing.
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Old June 17th, 2012, 06:00 PM   #18 (permalink)
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My god, I'm thinking about reverting back. If possible
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Old June 18th, 2012, 08:17 AM   #19 (permalink)
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Just experienced the same thing yesterday. Never had problems with BT call quality before.

Yesterday was the first time I used it since updating to 4.0.4 and the other party said they could not understand a word...
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Old June 18th, 2012, 11:47 AM   #20 (permalink)
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I have not had time to call VZW. Has anyone else tried yet? Seriously, this update has fubared bt.
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Old June 18th, 2012, 03:09 PM   #21 (permalink)
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I understand that I can be heard good, it's just that using BT now, after the update the following has happened.

1- The overall volume is down by about 50% (seat of the pants of course).
2- The incoming voice through the BT oscillates. Meaning for every other word the volume drops. Yes, it's a pain.

I'll try to calling samsung again.
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Old June 18th, 2012, 07:48 PM   #22 (permalink)
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Mine does this too. I just thought I was in a bad coverage area (a lot of them). Hopefully they will get this fixed. Calling Samsung and Verizon tomorrow.
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Old June 19th, 2012, 01:45 AM   #23 (permalink)
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yes, the more calls we make to Samsung and VZW the sooner they'll get working on this.
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Old June 19th, 2012, 06:14 PM   #24 (permalink)
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Samsung told me to do a soft reset and then if that doesn't work then do a factory reset. Anyone try this yet?
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Old June 19th, 2012, 10:58 PM   #25 (permalink)
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I have done several soft resets, it's still no good.

I WILL Not do a factory reset.

That should simply not be an option. The phone should work as advertised and should update with new software without having to wipe all the info clean. That's bogus...
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Old June 20th, 2012, 01:18 PM   #26 (permalink)
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Factory reset made no difference at all.
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Old June 21st, 2012, 10:58 AM   #27 (permalink)
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Thanks for checking. I didn't think it was that easy.
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Old June 21st, 2012, 06:55 PM   #28 (permalink)
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Tried going back to 4.0.2?
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Old June 21st, 2012, 09:33 PM   #29 (permalink)
 
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Quote:
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Same deal for me as well. Pretty much sucks to be honest. Im getting sick of Android phones of late. Im ready to go back to a Star Tac or something.

people are expecting their android phones to be buggy-and that's not how it should be! google needs to stop fragmenting their OS by coming out with a new one every time you turn your head
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Old June 21st, 2012, 10:19 PM   #30 (permalink)
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I have the same problem. My bluetooth was fine before the update. Now, people have a hard time hearing me and vice versa. It's REALLY frustrating since I use my phone all the time for business and a clear conversation is extremely important in my profession!

I hope someone finds a solution soon!
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Old June 22nd, 2012, 07:39 AM   #31 (permalink)
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also, is this only on stock 4.0.4, or are some of you on ROMs having this issue as well?
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Old June 22nd, 2012, 09:28 AM   #32 (permalink)
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Quote:
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also, is this only on stock 4.0.4, or are some of you on ROMs having this issue as well?
Both.
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Old June 22nd, 2012, 12:29 PM   #33 (permalink)
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this is getting really bad. I had to turn off bluetooh and call the party back so I can hear them.
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Old June 22nd, 2012, 12:33 PM   #34 (permalink)
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It only seems to be an issue in-call for me. Audio seems to be fine otherwise. I only have issues during calls.
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Old June 22nd, 2012, 12:48 PM   #35 (permalink)
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you mean vs. listening to music via BT? I haven't tried music since 4.0.4, but calls are murder. audio is fine without BT.
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Old June 22nd, 2012, 01:05 PM   #36 (permalink)
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Quote:
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Both.
so, if you go back to 4.0.2, it's fine?
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Old June 22nd, 2012, 01:08 PM   #37 (permalink)
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contacted Samsung again via online chat and also phone call. Online chat couldn't help. the phone support said that don't issue bug fixes or updates that it comes from Google. They asked me to contact Google support 1-888-486-3987. The line is busy.
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Old June 22nd, 2012, 01:27 PM   #38 (permalink)
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Quote:
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Both.
Hey Trooper, since you've been on a bunch of ROMs, I'm assuming this only happened when you went to the stock ROM, and it's stuck with you ever since?

I'm wondering if the 4.0.4 had a new BT driver that is causing the issue, but those of us that have stayed on ROMs (like myself) didn't get it?
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Old June 22nd, 2012, 01:58 PM   #39 (permalink)
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Quote:
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you mean vs. listening to music via BT? I haven't tried music since 4.0.4, but calls are murder. audio is fine without BT.
Yes. For example, if I watch something on YouTube or listen to an audio recording, everything sounds fine. However, as soon as I get into a call, the audio sounds choppy and the other person has a hard time understanding me. It was always clear while I was on 4.0.2.
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Old June 22nd, 2012, 02:37 PM   #40 (permalink)
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Quote:
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contacted Samsung again via online chat and also phone call. Online chat couldn't help. the phone support said that don't issue bug fixes or updates that it comes from Google. They asked me to contact Google support 1-888-486-3987. The line is busy.
have you taken the phone to your service provider?
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Old June 23rd, 2012, 11:29 AM   #41 (permalink)
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Any fix yet for this bluetooth issue? Since the update to 4.04 I've been dropping half my calls. I've complained to Verizon and may get my Nov upgrade date moved up for the Galaxy S3
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Old June 23rd, 2012, 03:04 PM   #42 (permalink)
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Quote:
have you taken the phone to your service provider?
whatever for? we know many times more than a guy at a VZW shop about these issues. why would I want to waste my time? what is he gonna do, restart the phone, to see if the problem resolved? or worse, reset it and delete all my apps and settings, and tell me sorry that didn't fix the problem either?

the issue is not on consumer side, it's on firmware side and needs google's attention.
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Old June 23rd, 2012, 04:45 PM   #43 (permalink)
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whatever for? we know many times more than a guy at a VZW shop about these issues. why would I want to waste my time? what is he gonna do, restart the phone, to see if the problem resolved? or worse, reset it and delete all my apps and settings, and tell me sorry that didn't fix the problem either?

the issue is not on consumer side, it's on firmware side and needs google's attention.
Squeaky wheel gets greased. Complain to someone who can't hang up.
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Old June 23rd, 2012, 05:34 PM   #44 (permalink)
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going to the store is a total waste of time for such a problem. I did call VZW yesterday, stated my case, they called Samsung and got their agent on the phone. They wanted to flush the phone's memory, and have me send it to them. I said no. The problem is not on the phone, it's with the firmware update. I was on the phone with these guys for about 20 min. VZW agent promised to note of the issue, Samsung agent promised to escalate the problem to get more notice for it. Only time will tell.

Anyone with an unrooter SGN with 4.0.4 that is having audio problem with incall Bluetooth, please call VZW and also Samsung to make sure they log in the issue.

VZW: 611
Samsung: 1-888-987-4357 >>1 >>4 >>1
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Old June 23rd, 2012, 11:37 PM   #45 (permalink)
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I just wanted to add a "me-too" for this issue. I'm pretty furious, as my experience with the Galaxy Nexus and VZW has been a disaster from the get-go. I've been an Android user since December of '08, and never before have I been this frustrated - not even with a G1!

Not being able to use bluetooth in my car is a disaster for me. I drive all day long and simply cannot conduct my business without bluetooth. Furthermore, I frequently drive into Washington D.C., where they have hands-free laws. So if I can't use bluetooth there, I can't make calls PERIOD.

I know I said I've been displeased with VZW, and while that's not necessarily related to this particular issue (more of a cumulative frustration), I'd be curious to hear if any GSM 4.0.4 folk have had this issue. They got this update from Google, didn't they? I was unclear if any of the people responding in this thread are GSM users. If they have this problem too, then I apologize to VZW (for this issue only)
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Old June 24th, 2012, 04:22 PM   #46 (permalink)
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Let me add one more issue, the battery useage since the 4.0.4 has also gone to hell. I think the battery now seems to be draining twice as fast as before the firmware update.

This Sucks!

We need 4.0.5 or 4.1 with fixes to the following:

1- BT in call severe audio quality issues.
2- More rapid discharge of battery since the upgrade.
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Old June 24th, 2012, 06:29 PM   #47 (permalink)
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Originally Posted by SHIVA77 View Post
Let me add one more issue, the battery useage since the 4.0.4 has also gone to hell. I think the battery now seems to be draining twice as fast as before the firmware update.

This Sucks!

We need 4.0.5 or 4.1 with fixes to the following:

1- BT in call severe audio quality issues.
2- More rapid discharge of battery since the upgrade.
This must be a stock issue. At least the battery drain one is. As far as I can tell, I do not have either of these issues on the latest LiquidSmooth ROM.
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Old June 24th, 2012, 10:46 PM   #48 (permalink)
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I think so. Mine is stock!
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Old June 24th, 2012, 10:51 PM   #49 (permalink)
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So is mine. I didn't want to void the warranty.
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Old June 24th, 2012, 11:37 PM   #50 (permalink)
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So is mine. I didn't want to void the warranty.
Warranty? What is this "warranty" you speak of?
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