all google services have stopped working after jb ota

keyvan85 · July 17th, 2012, 01:37 PM

hey, i got my gn from the play store a month ago, it was running ics. last night i got the jb ota, after which not only the "google now" didn't work, but all the google services such as gmail, maps, etc... stopped working. my google earth icon completely disappeared, and i can't use the play store either. i tried a factory reset in hopes of getting the old working ics, but the jb was still there after the reset. now i can't even add my gmail account to sync and use any of the google services, wtf! google and samsung have really screwed up this time!! not sure if anyone experienced anything similar cuz i couldnt find anything helpful on the forum, please comment if you have any idea as to what might have caused this. i wish i hadn't updated to jb!! thanks.

Petrah · July 17th, 2012, 02:04 PM

Try removing the two proxy ip addresses and the two ports listed in the APN settings. Be sure to write them down first in case you need to put them back in.

Settings>More>>Mobile Networks>Access Point Names
Tap on the APN listed (mine says T-Mobile US, but yours may be different depending on your carrier)
You should see two lists for proxies and two lists for ports. Tap on one and your keyboard will pop up. Delete the entries. Tap OK. Tap on the menu and save when you are all done.

You may need to reboot the phone after, I can't remember.

keyvan85 · July 17th, 2012, 04:37 PM

nop that didn't help... i have never rooted or done anything to this phone. there must be something wrong with the new software, cuz it worked just fine before the jb ota.

Petrah · July 17th, 2012, 05:23 PM

I'm sorry that didn't help you. Seems there's quite a few posts popping up lately about Google services not working. My boyfriend and I were able to fix the Google services and syncing issues via new APN settings. Not sure why it's not working for some.

If no one else is able to offer up more solutions for you to try, give your phone carrier a call and see if they can help get you going.

keyvan85 · July 17th, 2012, 05:44 PM

thanks, i appreciate your response!

Shalen7 · August 2nd, 2012, 05:30 AM

Hi ive Just incountered the same problem with all my google services so if any one figures out a solution please could you inform me thanks

Hyp0thermia · December 27th, 2012, 10:51 PM

I'm slightly late to this topic (about 6 months late). However, I wanted to register my name here and offer my 'sage' (yeah I use that term sarcastically) advice.

I had this exact issue this evening after a power outage. My phone had died and I couldn't figure out what the heck was going on. I had partial internet connectivity, some things worked, but all Google services where DoA. I found out, my date had be reset to January 1 1970... needless to say after a slightly red faced moment, I reset the date and all's well that ends well. Immediately all my 'broken' services where made whole again.

endel3 · April 2nd, 2013, 10:02 AM

Petrah, I have no option for >Access Point Names under Settings>More>>Mobile Networks>

Is there another way to remove the two proxy ip addresses and the two ports listed in the APN settings. ?

Also, my date/time appear to be okay. I cannot install/update google play services and keep getting a "Incompatible with other application(s) using the same shared user ID" message....