Go Back   Android Forums > Android Phones > Samsung Galaxy Nexus

test: Reply
 
LinkBack Thread Tools
Old September 21st, 2012, 09:45 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default 4.1 update kills phone

Hey so I am hoping that someone can help me. I just got an unlocked Galaxy Nexus and LOVE it! Unfortunately for some reason it keeps asking me to update my system. The update is to 4.1 Jellybean. Here is what happens.

1. Phone is currently running Android 4.1 *Kernel version 3.0.31 ge8de0e2 *Buil number JRN84D
2. I get a popup! Android 4.1 is ready to upgrade. Downloaded and verified 8.5 mb.
3. I hit restart and install... everything goes fine and then BANG. My android dies it shows the picture of an android lying on the floor with his chest open.
4. The only thing I can do is remove the battery and restart the phone.
5. It keeps hounding me to update. It closes my text messages with the update page. Very annoying but every time the update crashes.

Help! (and most importantly THANK YOU!)

Advertisements
joellegend is offline  
Reply With Quote
sponsored links
Old September 21st, 2012, 09:52 AM   #2 (permalink)
~Play Nice~
 
Unforgiven's Avatar
 
Join Date: Jun 2010
Location: Douglas, MA
Gender: Male
Posts: 24,947
 
Device(s): Moto X Developer Edition, Nexus 7 (2012 & 2013), Note II, S3
Carrier: Not Provided

Thanks: 15,580
Thanked 16,920 Times in 9,309 Posts
Default

I'm not smart enough to tell by the info you posted, so I'll ask a few questions.

Is it rooted?
Is it a stock build?
Is it a stock kernel?
Is it stock radios?
Have you frozen any system apps?

If you answer yes to any of those that is likely to cause the problem you are seeing.
__________________

Join the fun and make some friends, register for free here.
If someone helped, hit Thanks, if you see rude or abusive posts, spam, or threads that need staff attention, hit Report.
Site Rules / Android Forums FAQ
*** Do you want to talk guns? ***

Unforgiven is offline  
Reply With Quote
The Following User Says Thank You to Unforgiven For This Useful Post:
joellegend (September 23rd, 2012)
Old September 21st, 2012, 11:09 AM   #3 (permalink)
Senior Member
 
colchiro's Avatar
 
Join Date: Jun 2010
Gender: Male
Posts: 8,886
 
Device(s): HP TouchPad, HTC One Max, Dell Venue 11 Pro
Carrier: Verizon

Thanks: 840
Thanked 1,820 Times in 1,413 Posts
Default

+1, sounds like it's not stock. OTA updates require stock rom, and no preinstalled apps removed. Also requires stock radio and bootloader. If you changed any of these things you need to return to stock OR disable the updater.
colchiro is offline  
Last edited by colchiro; September 21st, 2012 at 01:03 PM.
Reply With Quote
The Following User Says Thank You to colchiro For This Useful Post:
joellegend (September 21st, 2012)
Old September 21st, 2012, 06:45 PM   #4 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default

http://db.tt/UOdGgM75

I bought the phone from my friend but he says he didn't change anything. The phone says I'm running the android kernel here's a screen shot
joellegend is offline  
Reply With Quote
Old September 21st, 2012, 07:30 PM   #5 (permalink)
Senior Member
 
colchiro's Avatar
 
Join Date: Jun 2010
Gender: Male
Posts: 8,886
 
Device(s): HP TouchPad, HTC One Max, Dell Venue 11 Pro
Carrier: Verizon

Thanks: 840
Thanked 1,820 Times in 1,413 Posts
Default

I'm wondering why you don't have IMM76K with FC05 radio (baseband).
colchiro is offline  
Last edited by colchiro; September 21st, 2012 at 07:50 PM. Reason: deleted screenshot
Reply With Quote
Old September 21st, 2012, 07:43 PM   #6 (permalink)
~Play Nice~
 
Unforgiven's Avatar
 
Join Date: Jun 2010
Location: Douglas, MA
Gender: Male
Posts: 24,947
 
Device(s): Moto X Developer Edition, Nexus 7 (2012 & 2013), Note II, S3
Carrier: Not Provided

Thanks: 15,580
Thanked 16,920 Times in 9,309 Posts
Default

may not be Verizon colchiro. I have asked some folks smarter than I about that very point. I'm not sure if the names are the same between versions.
Unforgiven is offline  
Reply With Quote
The Following User Says Thank You to Unforgiven For This Useful Post:
colchiro (September 21st, 2012)
Old September 21st, 2012, 07:46 PM   #7 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by joellegend View Post
http://db.tt/UOdGgM75

I bought the phone from my friend but he says he didn't change anything. The phone says I'm running the android kernel here's a screen shot

Who is your carrier?
sdrawkcab25 is offline  
Reply With Quote
Old September 21st, 2012, 07:47 PM   #8 (permalink)
Senior Member
 
Join Date: Mar 2010
Location: Red Sox Nation
Posts: 665
 
Device(s): Samsung Galaxy Nexus Droid Eris, Condemned CM7 v. 24 (retired)
Carrier: Verizon (Personal); AT&T (Work)

Thanks: 48
Thanked 67 Times in 53 Posts
Default

That's the GSM model. No idea why it's trying to update when it's already on JB.
nomarsgirl is offline  
Reply With Quote
Old September 21st, 2012, 07:50 PM   #9 (permalink)
Senior Member
 
colchiro's Avatar
 
Join Date: Jun 2010
Gender: Male
Posts: 8,886
 
Device(s): HP TouchPad, HTC One Max, Dell Venue 11 Pro
Carrier: Verizon

Thanks: 840
Thanked 1,820 Times in 1,413 Posts
Default

I think you're right. JRN84D appears to be the GSM version, not Verizon.
colchiro is offline  
Reply With Quote
Old September 21st, 2012, 08:13 PM   #10 (permalink)
Senior Member
 
Join Date: Mar 2010
Location: Red Sox Nation
Posts: 665
 
Device(s): Samsung Galaxy Nexus Droid Eris, Condemned CM7 v. 24 (retired)
Carrier: Verizon (Personal); AT&T (Work)

Thanks: 48
Thanked 67 Times in 53 Posts
Default

Quote:
Originally Posted by colchiro View Post
I think you're right. JRN84D appears to be the GSM version, not Verizon.
The base and says i9250 which is the GSM. CDMA is i515.
nomarsgirl is offline  
Reply With Quote
sponsored links
Old September 21st, 2012, 09:18 PM   #11 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default

Should have specified I live in Canada. My carrier is Fido, which is a subcompany of Rogers. Dont know if that changes anything.
joellegend is offline  
Reply With Quote
Old September 21st, 2012, 09:34 PM   #12 (permalink)
~Play Nice~
 
Unforgiven's Avatar
 
Join Date: Jun 2010
Location: Douglas, MA
Gender: Male
Posts: 24,947
 
Device(s): Moto X Developer Edition, Nexus 7 (2012 & 2013), Note II, S3
Carrier: Not Provided

Thanks: 15,580
Thanked 16,920 Times in 9,309 Posts
Default

Quote:
Originally Posted by joellegend View Post
Should have specified I live in Canada. My carrier is Fido, which is a subcompany of Rogers. Dont know if that changes anything.
Cheater, we're talking about drag everything out 6 months or more Verizon wireless. Jerk.
Unforgiven is offline  
Reply With Quote
Old September 21st, 2012, 09:39 PM   #13 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default

Haha well at least your updates work...
joellegend is offline  
Reply With Quote
Old September 22nd, 2012, 12:30 PM   #14 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default

So dos anyone have any possible solutions?

Is it possible the update download is corrupted. If so how would I delete it off the phone and try redownloading it.
joellegend is offline  
Reply With Quote
Old September 22nd, 2012, 01:05 PM   #15 (permalink)
Senior Member
 
colchiro's Avatar
 
Join Date: Jun 2010
Gender: Male
Posts: 8,886
 
Device(s): HP TouchPad, HTC One Max, Dell Venue 11 Pro
Carrier: Verizon

Thanks: 840
Thanked 1,820 Times in 1,413 Posts
Default

Try this:

Boot into stock recovery and format cache partition. Power off the phone, hold down both volume buttons and power on the phone. Release all the buttons when your phone vibrates. Volume button change the screen option, power button does the highlighted option. Press volume button until "Recovery Mode" is highlighted. Then choose format recovery partition. (Sorry, don't have stock recovery so you'll have to figure this part out yourself.) When done reboot. Try your update.

If you have trouble getting into recovery, try it again. Sometimes you have to do it multiple times before the volume keys will work.

If clearing the cache doesn't work, you have a couple options:

  • Work it out with your cell provider.
  • Factory reset
  • Use WUGS Toolkit to go back to stock.

Factory reset. Clearing the cache does not result in losing data, but a factory reset does. A factory reset means you have to re-enter your google credentials and download apps again. There's a good chance all the apps you installed previously will install, but paid apps will still be available if you use the same google acct.

WUGS. More info here: http://androidforums.com/nexus-7-all-things-root/581205-nexus-root-kit.html
colchiro is offline  
Reply With Quote
The Following User Says Thank You to colchiro For This Useful Post:
joellegend (September 23rd, 2012)
Old September 22nd, 2012, 01:27 PM   #16 (permalink)
Psychotic Female
 
Petrah's Avatar
 
Join Date: Jun 2011
Location: Hanover Park, IL
Gender: Female
Posts: 4,080
 
Device(s): GE Galaxy S4 CM 11 | GSM Galaxy Nexus CM 11 | G-Note 10.1 2014
Carrier: Straight Talk

Thanks: 1,152
Thanked 1,440 Times in 925 Posts
Default

Quote:
Originally Posted by joellegend View Post
So dos anyone have any possible solutions?

Is it possible the update download is corrupted. If so how would I delete it off the phone and try redownloading it.

If you are absolutely certain that the phone has not been modified, Id do a factory reset. This ensures that your phone has clean system files. There's a possibility that the reason it won't update properly is due to corrupt system files that it cannot read.

Be sure to back up anything important!
__________________
Forum Rules & Guidelines & Zero Tolerance Policy
Agree with a post? Hit Like! Someone help you? Hit Thanks!
See a naughty post or a thread in the wrong area? Hit Report!
Petrah is offline  
Reply With Quote
Old September 22nd, 2012, 08:05 PM   #17 (permalink)
New Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 0 Times in 0 Posts
Default

Factory reset I had already tried. Just cleared the cache and the update message hasn't reapearred since. Thanks so much! Hopefully it fixed the problem!
joellegend is offline  
Reply With Quote
Old September 22nd, 2012, 08:12 PM   #18 (permalink)
Senior Member
 
colchiro's Avatar
 
Join Date: Jun 2010
Gender: Male
Posts: 8,886
 
Device(s): HP TouchPad, HTC One Max, Dell Venue 11 Pro
Carrier: Verizon

Thanks: 840
Thanked 1,820 Times in 1,413 Posts
Default

I hope your right.
colchiro is offline  
Last edited by colchiro; September 22nd, 2012 at 08:16 PM.
Reply With Quote
The Following User Says Thank You to colchiro For This Useful Post:
joellegend (September 23rd, 2012)
Reply

Galaxy Nexus
Current Rating:
Rate this Phone:

The Galaxy Nexus is the third official phone contracted by Google and the first phone to come with Android 4.0 Ice Cream Sandwich. Specs include a 1.2GHz dual-core processor, 1GB of RAM, 16/32GB of internal storage, a 4.65 inch 720p HD Super AMOLED... Read More



Go Back   Android Forums > Android Phones > Samsung Galaxy Nexus
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:45 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.