Ramzes13

I have reset my tablet, i cleared google play cache and data, even uninstalled updates for the app. I keep getting a connection error with a retry button. all other google and youtube apps work. I can connect to the internet without issue too.

I can also connect to the play store using my GS3, with both being connected to the same wifi router.

Any help or positive input will be appreciated

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Loren

Try removing your google account and then adding it back.

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NGD1

are you stock or Mod?

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Ramzes13

Running completely stock right now.

I removed all Google accounts from my tablet. I opened the play store app and it requested that I add an account so I chose existing to login to my primary. I put my credentials in, hit next and now I get another error...can't establish a reliable connection to the server.

I am using my gs3 on the same WiFi network as my note 10.1, and that is working fine.

Ramzes13

I reset my router and turned off mixed mode...same issue

NGD1

there may be a deeper issue and since your not custom there arent any little work arounds, you may need to factory reset.

Ramzes13

I was thinking about that and wanted to avoid it...but it looks like I have no other choice. Will report back

NGD1

alright, hold on do you have your device rooted? or would like like to?

Ramzes13

Device is not rooted, I was thinking about it though since all of my devices are.

So after factory reset...still has connection issue. But I noticed a few dead pixels when screen want black for reset. I just took it back to best buy they exchanged my grey one for the white one since grey is out of stock.

I Got home a few minutes ago. Got the new tablet up and running without issue. I will monitor and update. I have to say this is the strangest unexplaIned situation I have seen on an android device yet. All other Google services were fine.

niha1

I have the same issue. I just did a factory reset, it was no help. Now my device is not even letting me log into a google account. First gmail app stopped updating, then play store.

niha1

I'm using a galaxy tab 10.1 and recently updated software to 4.0.4 ics.
I used to use the gmail widget and had 6 gmail account running simultaneously.
Two of the accounts were on google apps.

Ramzes13

Gmail worked fine for me. It was only the play store that gave me an issue.

NGD1

good good, message me or message here if you need more assistance ill be glad to help.

niha1

I need your help please. Shall I try and go back to honeycomb?

Szadzik

No going back to HC as it was never available on Note 10.1

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Ramzes13

Niha has a galaxy tab...so the question is relavant...Niha...you will have to go to your respective forum if that's what you ultimately end up wanting to do.

NGD1

yes go back to your forum you should be able to find HC in there somewhere if the tablet had it someone will have a stock image for you.

Baobab59

I have the same problem. Just purchased a Galaxy Note 10.1 3G. Can't open playstore. Just repeatedly get a "connection timed-out" message with a "retry" button. Have tried deleting and re-registering my Google accounts, have installed software updates. Still can't access playstore! I cannot take the device back to the retailer as I bought it in a shop at an airport whist I was in transit. HELP. I am tearing my hair out!

Szadzik

Have you cleared data for Play Store?

Baobab59

how do I do that?

Baobab59

I think so but talk me me thru it as I'm not sure. Thx

Szadzik

Settings>Application Manager>All>Play Store>Clear Data and Force Stop

Baobab59

Thanks but that doesn't work. And when I go to the Google Play Web Site to try and download apps from there, my Note 10.1 doesn't show up as one of my devices (my other 3 Samsung devices do show up)

Szadzik

Are you sure you are signed onto your Google Account on the Note?

hbryder

Had that problem with another tablet check your date and time if they aren't correct it won't open. Not sure why but it's something to try

Drwaheed

I had reset my note 10.1n8000 but i dont know why google play store is not working m unable to open playstore i brought tht in china plz help me so that i can use playstore.
Do i need to root my note for that??????

Szadzik

\
Does hte Chinese version even have Play Store? In the past Chinese devices did not have it at all.

If you root, you will definitely be able to installit, though.

Or instead, flash European firmware.