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Old December 5th, 2012, 05:39 AM   #1 (permalink)
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Default Jellybean Update for Note 10.1 N8010

Why is there no mention of the update for the WiFi only version N8010? Will the update be available thru Kies?

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Old December 6th, 2012, 03:54 AM   #2 (permalink)
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Hi, I sent a email to Samsung support yesterday, here is there reply.

Jelly bean
Hi, I am sure you have had this question asked a few times now Would you have any information on when the Samsung galaxy note 10.1 n8010 will be getting the 4.1.1 jelly bean update in the UK. I have the galaxy note 2 which came with jelly bean and am looking forward to using my n8010 with all the extras that the 4.1.1 update brings.
Kind regards Darren.

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.


The Android 4.1 Jelly Bean version update for the Galaxy Note 10.1 is now available in UK, Spain and the Nordic region including Denmark, Norway, Sweden and Finland.
We advise you to hit regularly the 'Check Update' option in your Note to receive the update over the air, or if you want to do the update manually, the update files are available for download too.

If you encounter any problems, please address your inquiry to the proper customer service of Samsung Apps.

If you have any further questions or concerns, please feel free to contact us.
We are looking forward to cooperating with you and we assure you that we remain at your disposal.


Thank you for using our services. Your satisfaction is very important to us.

Kind regards,

Amelia

Customer Service Center


Please visit our website : Samsung Customer support

※ This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.
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Old December 6th, 2012, 05:06 AM   #3 (permalink)
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Anyone know where these files are available for download? Might be a while before we get it here in Australia
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Old December 6th, 2012, 05:52 AM   #4 (permalink)
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Well I have just sent them another email asking if they can confirm that the update is for WiFi n8010.
I will post their reply. Dazz
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Old December 6th, 2012, 07:25 AM   #5 (permalink)
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Thanks Dazza. Will keep an eye out for your reply!
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Old December 6th, 2012, 11:07 AM   #6 (permalink)
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Well I got a reply back from Samsung. You are probably going to want to sit down and bite on a piece of leather when you read this! You have been warned,

Dear Darren,

Regarding your query please be advised that there currently is no official release date for the Jelly Bean 4.1 firmware version for the Galaxy Note 10.1 WiFi only (GT-N8010).

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed ( twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Steven Online Support Team SAMSUNG Customer Support Centre
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Old December 6th, 2012, 11:12 AM   #7 (permalink)
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Originally Posted by Dazzaman1 View Post
Well I got a reply back from Samsung. You are probably going to want to sit down and bite on a piece of leather when you read this! You have been warned,

Dear Darren,

Regarding your query please be advised that there currently is no official release date for the Jelly Bean 4.1 firmware version for the Galaxy Note 10.1 WiFi only (GT-N8010).

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed ( twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Steven Online Support Team SAMSUNG Customer Support Centre
No need to bite anything or sit down. As all the support they have no clue what they are talking about and thus just provide misinformation.

I know, I worked in a support role, and over 80% of people working in those place are just some random dudes who have no idea about what they're doing.
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Old December 6th, 2012, 11:32 AM   #8 (permalink)
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I agree, The first email I recived from them indicated that there was an update for the n8010 but when I asked them to confirm that it was for the WiFi only version they come back with that.
It is frustrating because I have the note 2 which came with Jb and the s pen has so many more features.
Dazza.
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Old December 6th, 2012, 12:36 PM   #9 (permalink)
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Hi I have scanned the Samsung website no sign of update anywhere . What email address did you use maybe if they get bombarded by email about the update they my do something about it. I see the tab is getting it.
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Old December 6th, 2012, 01:05 PM   #10 (permalink)
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Here it is, give them a shout. ( I posted the question under their public relations )

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=31
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Old December 6th, 2012, 01:43 PM   #11 (permalink)
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I'm proper disappointed with how Samsung manage these updates......I've kept with them for the entire Galaxy series, but not sure how much longer I can be fobed off with the same old story!
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Old December 6th, 2012, 01:53 PM   #12 (permalink)
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That's me done I will let you now what they say keep them coming.
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Old December 6th, 2012, 02:05 PM   #13 (permalink)
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Everyone is always disappointed with updates. No manufacturer can make everyone happy.
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Old December 6th, 2012, 02:12 PM   #14 (permalink)
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Everyone is always disappointed with updates. No manufacturer can make everyone happy.
Maybe a Nexus next then at least
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Old December 6th, 2012, 02:19 PM   #15 (permalink)
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Default my attempt

I have a N8010, other Samsung devices are being updated to 4.1.1 and 4.1.2 but there is no sign on your website of a date for the N8010 update. Reading the web forums I notice people are emailing you and asking for this update, they are told you don't know. The only way Samsung could say that truthfully is if they have no intention of supporting the N8010, is this the case? Have we bought a device that you have no intention of supporting? Please investigate and inform the UK N8010 owners when the update will be available.

Sent this today, will they reply?!!
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Old December 6th, 2012, 02:23 PM   #16 (permalink)
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Originally Posted by mutley359 View Post
I have a N8010, other Samsung devices are being updated to 4.1.1 and 4.1.2 but there is no sign on your website of a date for the N8010 update. Reading the web forums I notice people are emailing you and asking for this update, they are told you don't know. The only way Samsung could say that truthfully is if they have no intention of supporting the N8010, is this the case? Have we bought a device that you have no intention of supporting? Please investigate and inform the UK N8010 owners when the update will be available.

Sent this today, will they reply?!!

Well Put!
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Old December 7th, 2012, 05:05 AM   #17 (permalink)
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And after the reply I tried again


Thank you for sending me the stock reply

Dear Steve,*Thank you for contacting Samsung.*Regarding your query please be advised that there currently is no official release date for a newer firmware version for your Galaxy Note.*You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.*You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).*If you require any further assistance, please contact Samsung again and we will be more than happy to help.*Kind regards,*Alison*Online Support Team*SAMSUNG Customer Support Centre*

I understand that no-one in Samsung have any idea when you might release jelly bean for the N8010 but would you please confirm that there will be a jelly bean upgrade for the N8010.


Sent from my GT-N8010 using Tapatalk 2
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Old December 7th, 2012, 05:39 AM   #18 (permalink)
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Quote:
Originally Posted by mutley359 View Post
And after the reply I tried again


Thank you for sending me the stock reply

Dear Steve,*Thank you for contacting Samsung.*Regarding your query please be advised that there currently is no official release date for a newer firmware version for your Galaxy Note.*You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.*You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).*If you require any further assistance, please contact Samsung again and we will be more than happy to help.*Kind regards,*Alison*Online Support Team*SAMSUNG Customer Support Centre*

I understand that no-one in Samsung have any idea when you might release jelly bean for the N8010 but would you please confirm that there will be a jelly bean upgrade for the N8010.


Sent from my GT-N8010 using Tapatalk 2
What do you need the confirmation for? This is their flagship device, why would it not get JB?
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Old December 7th, 2012, 04:48 PM   #19 (permalink)
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im loosing my mind. i really want the update.
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Old December 7th, 2012, 10:44 PM   #20 (permalink)
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im loosing my mind. i really want the update.
Sammobile.com
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Old December 8th, 2012, 11:11 AM   #21 (permalink)
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its a trap!!!
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Old December 8th, 2012, 01:05 PM   #22 (permalink)
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Hope that doesn't mean Wi-Fi only versions won't have JB.

Sent using the SGN2
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Old December 8th, 2012, 03:46 PM   #23 (permalink)
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I'm seriously fed up with waiting :-(
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Old December 8th, 2012, 05:03 PM   #24 (permalink)
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Except for rooting, there are no other option but to wait. Hope Samsung will give us a nice Christmas gift by releasing the update to everyone before the year end.

Sent using the SGN2
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Old December 9th, 2012, 02:06 AM   #25 (permalink)
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except for rooting, there are no other option but to wait. Hope samsung will give us a nice christmas gift by releasing the update to everyone before the year end.

Sent using the sgn2
there is no need to root to get jb!!!
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Old December 9th, 2012, 04:06 AM   #26 (permalink)
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there is no need to root to get jb!!!
How can we get JB without root please

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Old December 9th, 2012, 04:17 AM   #27 (permalink)
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Is it not possible to download the jelly bean os and install it asan upgrade like upgrading Windows 7 to Windows 8 without using a Rom?.
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Old December 9th, 2012, 04:41 AM   #28 (permalink)
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How can we get JB without root please

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Just flash with ODIN, no root or anything like that needed.

Quote:
Originally Posted by jonrud View Post
Is it not possible to download the jelly bean os and install it asan upgrade like upgrading Windows 7 to Windows 8 without using a Rom?.
You can, look above.
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Old December 9th, 2012, 05:51 AM   #29 (permalink)
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Great but were do you download the correct file for your device?
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Old December 10th, 2012, 05:32 AM   #30 (permalink)
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It would be great if anyone can point us to the correct ROM to flash JB for the wifi only models.

Sent from my SGN 10.1
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Old December 10th, 2012, 06:27 AM   #31 (permalink)
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Quote:
Originally Posted by Dazzaman1 View Post
Well I got a reply back from Samsung. You are probably going to want to sit down and bite on a piece of leather when you read this! You have been warned,

Dear Darren,

Regarding your query please be advised that there currently is no official release date for the Jelly Bean 4.1 firmware version for the Galaxy Note 10.1 WiFi only (GT-N8010).

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed ( twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Steven Online Support Team SAMSUNG Customer Support Centre
Hi chaps, I've asked the online support team as well, their reply :-

Dear Najib,

Thank you for contacting Samsung,

With regards to your query the Note 10.1 wifi is expected to receive the Jellybean Android 4.1.1 update.

Please be advised that there currently is no official release date for this firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Stephen
Online Support Team
SAMSUNG Customer Support Centre

So the wifi only version is expected to get the JB update. We just have to be patient? (Waiting sucks, I know)

Hope that helps!
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Old December 10th, 2012, 06:28 AM   #32 (permalink)
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Let's keep our eye on the ball here.
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Old December 10th, 2012, 06:35 AM   #33 (permalink)
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Looked at that but not for us it's for the n8000 3g model not the n8010 WiFi model. Thanks for trying.
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Old December 10th, 2012, 07:11 AM   #34 (permalink)
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Angry Confused.

Surely it's easier to update a wifi only device with no network carrier bloatware to worry about? Though maybe the networks would pressure them to do sorry it? Still, it seems that if the 3G version is done, the wifi version shouldn't be a BIG issue to sort out.
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Old December 10th, 2012, 07:19 AM   #35 (permalink)
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Looked at that but not for us it's for the n8000 3g model not the n8010 WiFi model. Thanks for trying.
Yeah, looks like there are ROMs available from the N8000, but no Odin method yet. I removed the link after reading it through, as it didn't help as you said.
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Old December 10th, 2012, 11:54 AM   #36 (permalink)
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Default n8010 jelly bean

Hi guys, although there is no official update for the n8010 I got a little impatient and decided to try flashing the n8000 firmware to see if it would work.
Figured there's no reason why it wouldn't considering the internals are no different apart from the gsm.

Anyway, after taking the plunge I installed it, and everything work fine! Apart from the gsm features (text message) obviously, has all the extra features including the premium suite, Google now etc.

I did however find a small flaw, a full wipe is required before flashing otherwise you will get it restarting randomly while the screen is locked, however this may be down to the firmware looking for a network connection, so might also be resolved by turning on airplane mode.

also I've been unable to register the device for updates, but I made sure to perform a full back up before flashing, also have the original rom for reverting back too.

I'll continue having a look around and let you all know.
In the meantime I can send you some screenshots just ask.

Hope this give some of you a little hope
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Old December 11th, 2012, 12:56 AM   #37 (permalink)
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Quote:
Originally Posted by mutley359 View Post
And after the reply I tried again


Thank you for sending me the stock reply

Dear Steve,*Thank you for contacting Samsung.*Regarding your query please be advised that there currently is no official release date for a newer firmware version for your Galaxy Note.*You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.*You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).*If you require any further assistance, please contact Samsung again and we will be more than happy to help.*Kind regards,*Alison*Online Support Team*SAMSUNG Customer Support Centre*

I understand that no-one in Samsung have any idea when you might release jelly bean for the N8010 but would you please confirm that there will be a jelly bean upgrade for the N8010.


Sent from my GT-N8010 using Tapatalk 2
No reply from Samsung
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Old December 11th, 2012, 11:46 AM   #38 (permalink)
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just my opinion don't all be so hesitant to update to jellybean, i have it on my xoom and it rendered my tablet completely useless, it's completely unresponsive and the memory card is not detected properly in any app, i am going to stay on ICS for as long as possible, not going to make my note a 300 paper weight.
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Old December 11th, 2012, 12:51 PM   #39 (permalink)
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Well I had Jelly bean on my Motorola xoom WiFi and it was a massive improvement. So much quicker and much more stable. I had to do a process on it to make it think it was an American version so the updates came straight from google and not through motorola.
I have the note 2 which came with JB and it really is amazing. It is not just the JB but all the other extras that come with the update, in particular the S pen features, hold the pen above the open video player and the video will pop out and start playing, you can hold the pen just above a web page and it will scroll up or down without touching the screen, hold it above a closed email, it will pop open. Hold it above a photo folder and, you guest it, it will pop up showing what photos are in that folder.
There are lots more things beside all of that so getting it on the note 10.1 will make this the best tablet out there. Dazza
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Old December 11th, 2012, 03:13 PM   #40 (permalink)
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Hello all, i am a newbie so forgive me if i don't speak android as yet. I too have had the generic emails contradicting previous messages from samsung and i feel let down. I had the impression that when i spent 399.99gbp on the gt-n8010 wifi version the update was imminent !

I dont want to flash mine or root it as this would invalidate the warranty wouldnt it ?

My husband updates our mobiles, which are all samsungs and they work fine but im scared to let him loose on my tablet. Basically i tried the kies approach and havent a clue what to do, i see all my folders and drives but nothing for checking for updates, i daily check the settings for updates on the tablet but alas the results are zero.
It makes me angry to think version 2 of our tablet came with jb on it yet we have to bide our time, i feel used as we should get priority as we bought first. I knew i should have got the ipad but the phones have been great even the 2 samsung tvs and the samsung american fridge is spot on, why are they stalling with providing an upgrade which at the time of sale was to happen asap ?

PLEASE HELP.

THANKYOU ALL
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Old December 11th, 2012, 03:39 PM   #41 (permalink)
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Hi. I'm not sure what you mean by version 2 coming with jb. I have a note 10.1 and I thought it was the only version out there. Am I missing something?

Anyhoo, I'll be patient. There's so much to learn about this tablet and android in general, that I feel I have enough to learn without more features piling on top of me.

PS is there a quick way to get to the bottom of a long thread like this one on an android tab. I'm having to stroke like mad to get there!
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Old December 11th, 2012, 03:52 PM   #42 (permalink)
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Originally Posted by JohnB47 View Post
Hi. I'm not sure what you mean by version 2 coming with jb. I have a note 10.1 and I thought it was the only version out there. Am I missing something?

Anyhoo, I'll be patient. There's so much to learn about this tablet and android in general, that I feel I have enough to learn without more features piling on top of me.

PS is there a quick way to get to the bottom of a long thread like this one on an android tab. I'm having to stroke like mad to get there!
Hi I believe they have just released a 4g version with jelly bean I will try and find the link.
http://www.google.com/url?sa=X&q=http://www.pcauthority.com.au/News/325910,samsung-galaxy-note-101-updated-with-4g-and-jelly-bean.aspx&ct=ga&cad=CAEQAhgAIAAoATAAOABA5LWdhgVIAV AAWABiBWVuLUdC&cd=C1Ft8Y6gNkI&usg=AFQjCNE4WfxDbPsx Ybg9GeW9t7GR9nMX4Q

Hope it works
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Old December 11th, 2012, 04:08 PM   #43 (permalink)
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Originally Posted by Dazzaman1 View Post
Here it is, give them a shout. ( I posted the question under their public relations )

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=31
Sent an email this evening, will post reply when & if recieved.
Just asked when the update will be availaible for my unit
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Old December 12th, 2012, 05:48 AM   #44 (permalink)
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Hi I believe they have just released a 4g version with jelly bean I will try and find the link.
Samsung Galaxy Note 10.1 updated with 4G and Jelly Bean - PC & Tech Authority

Hope it works
They haven't released and telstra know nothing about it. They will release jellybean first. I'm getting sick of waiting
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Old December 12th, 2012, 07:07 AM   #45 (permalink)
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Angry

Suckers just copy and paste the same message:

Customer reference number: 2115237436
Email response ID: 1110218102
Please quote your customer reference number when contacting Samsung

Dear Tomasz,

Thank you for contacting Samsung,

Regarding your query please be advised that there currently is no official release date for a newer firmware version for your product.

We do expect your device to receive the Jellybean Android 4.1.1 upgrade.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Stephen
Online Support Team
SAMSUNG Customer Support Centre
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Old December 12th, 2012, 09:39 AM   #46 (permalink)
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Just had the same reply, word for word from the same guy. Looks like they have a standard reply for this question, keep waiting it may or may not come

Quote:
Originally Posted by malutki220 View Post
Suckers just copy and paste the same message:

Customer reference number: 2115237436
Email response ID: 1110218102
Please quote your customer reference number when contacting Samsung

Dear Tomasz,

Thank you for contacting Samsung,

Regarding your query please be advised that there currently is no official release date for a newer firmware version for your product.

We do expect your device to receive the Jellybean Android 4.1.1 upgrade.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards,

Stephen
Online Support Team
SAMSUNG Customer Support Centre
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Old December 12th, 2012, 10:18 AM   #47 (permalink)
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Post Update soon?

Hi Chaps, i stumbled upon this article which was posted an hour ago. I dont know about it's validity. It says that it's just been released in Germany. Check it out

Samsung released Android 4.1.1 Jelly Bean XXBLK9 OTA update for the WiFi Galaxy Note 10.1 N8010

Hope that helps
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Old December 12th, 2012, 12:43 PM   #48 (permalink)
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Quote:
Originally Posted by Dazzaman1 View Post
Well I had Jelly bean on my Motorola xoom WiFi and it was a massive improvement. So much quicker and much more stable. I had to do a process on it to make it think it was an American version so the updates came straight from google and not through motorola.
I have the note 2 which came with JB and it really is amazing. It is not just the JB but all the other extras that come with the update, in particular the S pen features, hold the pen above the open video player and the video will pop out and start playing, you can hold the pen just above a web page and it will scroll up or down without touching the screen, hold it above a closed email, it will pop open. Hold it above a photo folder and, you guest it, it will pop up showing what photos are in that folder.
There are lots more things beside all of that so getting it on the note 10.1 will make this the best tablet out there. Dazza
just because you had a good experience with your xoom, it doesn't mean that everyone else will, and yes it's called gedifying your tablet, i did the same with my tablet as it was a uk model and was never going to get updated.

the latest jellybean update 4.1.2 completely killed my xoom, i can't use it anymore, i can't unlock the screen and have to press the power button on the back 20 times before i can swipe to unlock and use it but then 10 seconds later it locks up again and i have to do a hard reboot each time but it doesn't get any better, can't scroll down to view a webpage, can't type even one word because it gets completely unresponsive and there is nothing i can do to fix it, so i am selling it for parts and getting a note but won't touch jellybean again after that, i lost 300 because of jellybean's update, you have to understand why i am so angry about loosing that kind of money.
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Old December 12th, 2012, 08:49 PM   #49 (permalink)
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Quote:
Originally Posted by najibadib View Post
Hi Chaps, i stumbled upon this article which was posted an hour ago. I dont know about it's validity. It says that it's just been released in Germany. Check it out

Samsung released Android 4.1.1 Jelly Bean XXBLK9 OTA update for the WiFi Galaxy Note 10.1 N8010

Hope that helps
Dang, what about the US?
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Old December 13th, 2012, 04:10 AM   #50 (permalink)
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Wow you are angry, Have you looked at the Motorola xoom forum, that's where I got all the info on geding mine. They are a great bunch of people and they may be able to help sort your xoom out.
The difference with updating the note to jelly bean is that it is a manufacture update so if it should go wrong you will be covered by the warranty. When we modified the xoom the warranty became invalid, but that was a risk that we / I was warned about. But I am sorry that your xoom ended up like that.
Dazza.
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