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Old December 23rd, 2012, 04:56 PM   #1 (permalink)
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Default Amazon MP3 app

I'm having an issue on my Verizon GNote 2 with the Amazon MP3 app. I can't sign in to it. Whenever I click the sign in button, a small popup flashes really quick on the screen saying "registering this device" and it doesn't do anything. It flashes so quick, I had to keep hitting sign in multiple times just to see what the popup was saying. I never had this issue on any of my other phones. I spent 30 min on the phone with amazon support last night and they are supposed to research it and get back with me in a week. Anyone else having this issue?

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Old December 24th, 2012, 08:41 PM   #2 (permalink)
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Mine works great...streams without issues. Good Luck. Wish I could watch Amazon Prime on the note 2 though!
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Old December 25th, 2012, 01:53 AM   #3 (permalink)
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Try uninstalling any updates, force stopping the app and clearing cache.?
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Old December 25th, 2012, 08:01 AM   #4 (permalink)
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Can you log in using your PC? I once had to unregister a device due to a limited amount of devives that can stream music.
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Old December 26th, 2012, 11:13 AM   #5 (permalink)
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Can you log in using your PC? I once had to unregister a device due to a limited amount of devives that can stream music.
I've cleared the cache, uninstalled the updates and reinstalled, no help. I can sign into it on my pc and I unregistered all the older devices and that didn't help either. I'm still having the same issue. I use Pandora and will buy songs that I listen to on it and it uses Amazon MP3 so I can't do that anymore. Any other ideas?
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Old December 26th, 2012, 12:38 PM   #6 (permalink)
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Under your phone settings, do you see an Amazon account? If so, try to remove it. I have never seen this issue before.
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Old December 26th, 2012, 01:43 PM   #7 (permalink)
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Under your phone settings, do you see an Amazon account? If so, try to remove it. I have never seen this issue before.
Nope, no amazon account under settings. I've never had this issue either. I'm about to resort to a factory reset, but I'd rather not.
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Old December 26th, 2012, 04:43 PM   #8 (permalink)
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Does this device show up as being registered?
You using the data network or wifi when you are trying to register it?
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Old December 26th, 2012, 04:51 PM   #9 (permalink)
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Does this device show up as being registered?
You using the data network or wifi when you are trying to register it?
Yes it shows up as being registered, and I've tried the data network and wifi and it doesn't work on either one
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Old December 26th, 2012, 05:06 PM   #10 (permalink)
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Have you tried to manually add the Amazon account?
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Old December 26th, 2012, 05:10 PM   #11 (permalink)
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Have you tried to manually add the Amazon account?
Yes but when I try to add it under accounts in settings, it doesn't list Amazon as one I can add
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Old December 26th, 2012, 05:19 PM   #12 (permalink)
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Mine does on my Verizon phone. I just removed and added it back. Do you have any system updates that need to be done?
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Old December 26th, 2012, 05:22 PM   #13 (permalink)
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Mine does on my Verizon phone. I just removed and added it back. Do you have any system updates that need to be done?
No, no updates that need to be done. What's weird is I also have the Amazon app store and mobile app installed and are signed in on both and they work fine
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Old February 3rd, 2013, 10:49 AM   #14 (permalink)
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I am having the same problem. Did you ever figure it out?
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Old February 3rd, 2013, 11:17 AM   #15 (permalink)
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I am having the same problem. Did you ever figure it out?
Yes, no thanks to Amazon support. I ended up having to do a factory reset and re install everything. After that, Amazon showed up in my account list and has been working
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