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Old February 2nd, 2013, 07:51 PM   #1 (permalink)
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Default Heat and battery issues on Note 2?

I finally made the switch to the Note 2 yesterday. Love this thing.

However...

It basically does not hold a charge and it gets so hot it's uncomfortable to even hold it.

As for battery charge: I put it on the charger last night. Took it off this morning with 100% charge. Used it *very* sparingly and by 1:30 this afternoon it was down close to 50%. I charged it again, got it back up to around 88% before I needed to leave with the phone.

I then used it very sparingly again and now, just 6 hours later the phone is down to 5% battery left.

This can't be typical, can it?

Also, the charging process seems to take a very long time.

While all of this is going on, the phone gets really, really hot.

I took the battery out to check it and the battery itself is not warm at all. It seems the processor itself is causing the heat. I would expect some, but this seems unacceptable.

Far hotter than any phone I have ever used.

Has anyone else experienced anything like this? Is it possible I've just got a bum unit that I should attempt to get replaced?

Any insight would be fantastic.

Thanks!

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Old February 2nd, 2013, 08:09 PM   #2 (permalink)
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Welcome to AF, nduro.

I think you've got a classic example of "infant mortality," either in the device itself, the charging cable or the battery. I'm hoping you did not purchase from ebay or Amazon, etc, and did from a carrier outlet so you can get an exchange.
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Old February 2nd, 2013, 08:21 PM   #3 (permalink)
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I had the same problem with my Note 1 after rooting it. Mine over-heated and had severe battery loss (100% to 20% in an hour). I never did find the cause but I know it did not happen prior to me rooting the device. The other thing I noticed is that the heating/battery loss happened when I charged the device through my computer's USB port and unplugging it with "dismounting or removing device" through the task bar tray. I think using the block charger and cable resulted in much less problems.
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Old February 2nd, 2013, 09:18 PM   #4 (permalink)
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Default Re: Heat and battery issues on Note 2?

Definitely not normal. I don't even have Power Saving mode on and I get a full 24 hour day with about 40% left. In the 2 weeks I've had this phone, it hasn't even gotten warm. What apps do you have installed? A rogue app could potentially cause this.
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Old February 2nd, 2013, 10:03 PM   #5 (permalink)
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Almost every review I have read people have stated this phone gets better battery life than their previous phone and runs cooler too. This is my experience too. Amazing performance.
You got a problem somewhere. Take it back asap, one day old they should just give you a new one. That's what I would demand at least.
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Old February 2nd, 2013, 10:53 PM   #6 (permalink)
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Completely agree with above. I've had this phone for about the weeks and it has been as cool as a cucumber. And the battery life is better than any phone I've had.
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Old February 2nd, 2013, 10:55 PM   #7 (permalink)
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Default Yeah, it's bad

Bought the phone from my local AT&T store. (NYC)

I'm going to take it back in Monday morning and get it replaced, there is clearly something not right here.

I just went out for a while, charged it up to 27% before I went out. That was all the time I had to charge it. I turned on 'power save' mode and had no apps running at all.

2 hours later the phone completely died due to no power left.

Thanks for the input. Now let's hope that AT&T makes it right.

Forgot to add, the device is not rooted. Totally stock.
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Old February 2nd, 2013, 11:29 PM   #8 (permalink)
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Default Re: Heat and battery issues on Note 2?

Sounds to me like there maybe an app that's constantly running.
I've downloaded quite a few apps that have refresh settings constantly updating. I usually try to go into the settings of each app and change them to something more practical, or no syncing at all if I don't use the app much.
Also look into the main Gmail account(s) on your device. I usually find that every sync setting is enabled. I go in and uncheck everything except email, calendar, internet, and contacts.
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Old February 4th, 2013, 10:45 AM   #9 (permalink)
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First I'd check to see if anything is running in the background. Might be an email account or some stock app that's constantly running that you're not aware of. If this is not the case then, yeah, exchange it for a new one. I've had no issues with the battery on mine and it never gets hot even after several hours of use. Sounds like you might have a dud or defective battery.
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Old February 4th, 2013, 11:42 AM   #10 (permalink)
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Default Update

Yesterday I kept track of the battery levels from the time I took it off the charger until it finally died completely.

Here's the breakdown:

Time: Battery Level:
11:30 AM: Removed from charger - 100%

12:30PM: 90%

1:30PM: 75%

2:30PM: 58%

3:30PM: 42%

4:30PM: 26%

5:30PM: 9%

5:55PM: 1% -> phone died

So, basically, 5 1/2 hours from full charge to completely dead. The last few hours it dropped like a rock.

I turned off all syncing and had the phone in 'power save' mode. Even had wifi turned off.

I checked email maybe 2-3 times during the entire period. No phone calls. 2 Facebook checks.

Very, very little use yet the battery dropped like crazy all day long.

Today it does not seem as bad as it was yesterday or even the day before. It has now been off the charger for 5 hours and it is currently at 39% and I have used it more today than I did the entire day yesterday. It's still bad because the use today is still pretty low. Much less use than a typical day for me.

It seems like a bad unit. I'm hoping that is what it is. I'm heading to the AT&T store after lunch. Hopefully they will swap it for a different unit.

Thanks for all the input and suggestions.
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Old February 4th, 2013, 11:52 AM   #11 (permalink)
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If your replacement phone gets hot/dies fast try this:
1) Create a brand spanking-new Gmail account.
2) Factory data reset the new phone (I'm assuming everything's backed up that you need).
3) Sign into the new phone with only the new (empty) account on it.

The above steps will make sure that nothing's coming in from Google Play (paid apps many times automatically install, for example).

Use the phone for a couple of days and see if it gets hot. If not,
4) add your old Gmail account under accounts and use it to one-by-one test your paid apps a day at a time. Assume nothing--sometimes an app you've been using forever can be the culprit.

Also, be aware that I am experienced only with the Verizon version of the phone. Would be interested to hear from confirmed AT&T users who have the great life/cool performance I'm seeing.
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Old February 4th, 2013, 02:12 PM   #12 (permalink)
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Quote:
Originally Posted by Puppa View Post
Also, be aware that I am experienced only with the Verizon version of the phone. Would be interested to hear from confirmed AT&T users who have the great life/cool performance I'm seeing.
I use AT&T and used my only Gmail account when setting mine up. I have oodles of apps installed and all of them are set to automatically update whenever possible. I have GPS, WiFi, Bluetooth, and Multi Window on all the time. I have about 7-8 email accounts and all of them are set to push or pull once every hour. I've read numerous threads/reports of people having issues with their battery and I'm thankful I'm not one of them. If I tried really hard and shut off a few things, I could probably get mine to last two days without charging. Needless to say, I'm quite pleased with the battery performance on mine. Having come from an iPhone 4, I was a little weary about the battery performance of Android phones but this one seems to be just peachy so far.
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Old February 4th, 2013, 02:16 PM   #13 (permalink)
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You may have just gotten a bad battery. I can get almost 48hrs usage out of mine with moderate use. Right now I am at 14h45m with 47% battery remaining, which is about typical with what I've been getting.
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Old February 4th, 2013, 02:53 PM   #14 (permalink)
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Default AT&T

Happy to say that the AT&T store replaced my phone with no questions asked. The new one is sitting on my desk charging now. Hopefully my experience with this new one will mirror the experience many of you have had with your battery life.

Keeping my fingers crossed.

Thanks again.
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Old February 5th, 2013, 05:18 PM   #15 (permalink)
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keep us updated!!!! I'm about to purchase a Note 2!
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Old February 5th, 2013, 05:31 PM   #16 (permalink)
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My Note 2 is pretty awesome on battery time, check this out.......


battery charge by evohicks

No heat issues at all.
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Old February 5th, 2013, 05:58 PM   #17 (permalink)
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Default Re: Heat and battery issues on Note 2?

So does that mean your phone wasn't charged for 1 day 17 hours and still have battery life??????? How is that even possible????? My HTC vivid has to be charged every 4 hours :'(
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Old February 5th, 2013, 10:59 PM   #18 (permalink)
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Default All seems good

Happy to report that the replacement phone seems to be pretty solid.

I took it off the charger at 7:30 this morning, 16 1/2 hours ago, and it still shows 34% batter left.

That is with some pretty solid usage too. Used it non-stop for my 40 minute train ride to work this morning and then again on the way home. Normal usage during the day, email checking and facebook/twitter, etc.

Also heavy usage after the gym tonight for maybe 20 minutes straight.

I'm much, much happier now. Everything seems right in the world again.

I'll update again in a few days with the final say.

Thanks again for all the input and suggestions.
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Old February 5th, 2013, 11:12 PM   #19 (permalink)
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Glad to hear you got it resolved. Hope the rest of your experience is glitch free.
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Old February 6th, 2013, 01:19 PM   #20 (permalink)
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Quote:
Originally Posted by lakersfreak View Post
So does that mean your phone wasn't charged for 1 day 17 hours and still have battery life??????? How is that even possible????? My HTC vivid has to be charged every 4 hours :'(
Yep that's right, I usually charge it every night as you don't know what you're going to use it for the next day, but this time I had 30% left after nearly 2 days, not bad but I'm not what you would call a heavy user but moderate throughout the day and more at night.
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Old February 6th, 2013, 02:05 PM   #21 (permalink)
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Default Re: Heat and battery issues on Note 2?

Cucumbers are cool
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Old February 6th, 2013, 03:36 PM   #22 (permalink)
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Default Follow-up

Quick follow-up on this 1 day later...

Last night when I went to bed, around 1AM the battery was still at 30% left. I put it on the charger and took it off around 7:30 this morning.

By 3:30PM today the battery was down to 15%. Makes no sense to me.

I see the one item that is killing the batter now is Exchange Services.

I have completely removed my Exchange account and even force quit the 'exchange services' app yet it still shows as hogging 72% of my battery.

I'm really liking this phone and loving Android, but these issues that keep popping up are almost pushing me back to iOS.

Anyone have thoughts on the exchange services issue? I've read several threads and blog entries but nothing seems to be helping.

Thanks.
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Old February 6th, 2013, 04:09 PM   #23 (permalink)
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Quote:
Originally Posted by nduro View Post
Quick follow-up on this 1 day later...

Last night when I went to bed, around 1AM the battery was still at 30% left. I put it on the charger and took it off around 7:30 this morning.

By 3:30PM today the battery was down to 15%. Makes no sense to me.

I see the one item that is killing the batter now is Exchange Services.

I have completely removed my Exchange account and even force quit the 'exchange services' app yet it still shows as hogging 72% of my battery.

I'm really liking this phone and loving Android, but these issues that keep popping up are almost pushing me back to iOS.

Anyone have thoughts on the exchange services issue? I've read several threads and blog entries but nothing seems to be helping.

Thanks.
Have you tried disabling Exchange Services at Settings / Applications Manager / All ? I don't know the ramifications of doing that but at this stage is there much to lose? Incidentally, that app has no data or cache and is not running on my phone.
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Old February 6th, 2013, 04:12 PM   #24 (permalink)
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Have you tried disabling Exchange Services at Settings / Applications Manager / All ? I don't know the ramifications of doing that but at this stage is there much to lose? Incidentally, that app has no data or cache and is not running on my phone.
Yeah, oddly enough I did that earlier. It no longer shows that it is running. However, the battery usage still shows it there, at 72%.

Perhaps that battery usage is overal, not current? Is that possible?

I feel like this is a deep rabbit hole.

Thanks!
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Old February 6th, 2013, 05:05 PM   #25 (permalink)
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Quote:
Originally Posted by nduro View Post
Yeah, oddly enough I did that earlier. It no longer shows that it is running. However, the battery usage still shows it there, at 72%.

Perhaps that battery usage is overal, not current? Is that possible?

I feel like this is a deep rabbit hole.

Thanks!
I have always assumed that the data stats are the overall usage. I also seem to recall someone mentioning in this forum that the battery has to be almost fully charged before the data is reset. I have just tried switching off, removing battery for 5 minutes and that did not reset the data so I'll see what charging it overnight does.
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Old February 6th, 2013, 06:05 PM   #26 (permalink)
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You might try installing GSAM battery monitor, and or Better Battery Stats to get a more clear idea of what is keeping your phone awake. That must be the case if your battery is draining so quickly. An app or a service is not letting the phone sleep.
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Old February 6th, 2013, 07:52 PM   #27 (permalink)
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Quote:
Originally Posted by nduro View Post
Yeah, oddly enough I did that earlier. It no longer shows that it is running. However, the battery usage still shows it there, at 72%.

Perhaps that battery usage is overal, not current? Is that possible?

I feel like this is a deep rabbit hole.

Thanks!
Pretty sure that 72% is on that particular charge cycle. In other words, next time you charge your battery and pull it off the charger, that 72% should go away... eventually... I think.
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Old February 6th, 2013, 09:43 PM   #28 (permalink)
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Have you tried factory reset? Doesn't hurt to try it. Also as it was mentioned above, GSam is a MUST HAVE to monitor battery usage of your phone.
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Old February 7th, 2013, 09:10 AM   #29 (permalink)
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I think I found the culprit. It was indeed the Exchange Services.

For testing I deleted my exchange account and left it off the phone for several hours.

During that time I installed JuiceDefender to help with the battery life. I also made some other small tweaks, turning down the screen brightness and small items like that.

I charged the phone up to 75% before leaving my office yesterday around 6PM. On the train home I re-added my Exchange account, but having it check for email every 15 minutes between 8AM and 11PM and every 4 hours between 11PM and 8AM. Not optimal, I would prefer push, but this is still the test period.

The phone used almost no battery last night at all. Even right now, 16 hours later, the battery is only down to 28% and that is with very heavy use. In these 16 hours I have used it far, far more than I have since buying it.

So...the moral is that, as usual, things associated with Microsoft are bad.

I'm going to turn Push email back on later today and see if that causes any problems. I'll re-update after that.

Thanks!
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Old February 7th, 2013, 10:04 AM   #30 (permalink)
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Yep, that is a good point about Push. That will drain your battery. I have 4 email accounts on my phone, one being Corporate Exchange connection. I have noticed a similar thing with Push, draining too much. Plus, if you loose a connection with exchange server it will continue retrying down to your battery going dead.

By the way, I also found JD itself draining battery. I found it to be useful if you don't want to tweak any of your setting or careless about app downloads. But if you are keeping your setup lean and staying on top of what's going on with your phone, JD will be just another drain on your battery.
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Old February 8th, 2013, 09:40 AM   #31 (permalink)
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I switched the Exchange account back to Push during peak hours (8AM - 11PM) this morning. Maybe 2 hours ago. So far it seems ok. Not really draining the battery too badly.

At the end of the day I'll see what the status is, if it's back to putting a beating on the battery then I'll switch back to polling every 15 minutes during peak times.

Keeping my fingers crossed that it's good with Push now though.

Thanks.
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Old February 11th, 2013, 11:19 AM   #32 (permalink)
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Final follow-up here. Looks like I've got my Note 2 battery working as I'd like it. Here's a screenshot of battery use as of this morning.

All good. Thanks again for the input and suggestions.

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