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Old February 7th, 2013, 02:17 PM   #1 (permalink)
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Default Contacts keep disappearing until reboot

I am on Jellybean 4.1.2

Anyone having a problem with their contacts disappearing?

I mean...completely disappearing.

When I reboot the phone they all come back, but at some point during the day they just totally disappear and my address book is empty.

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Old February 8th, 2013, 08:51 AM   #2 (permalink)
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I'm having the same issue on my SIII running 4.1.1. Friend of mine also with an SIII also having this issue. I have to reboot several times a day to get my contacts back.
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Old February 8th, 2013, 09:02 AM   #3 (permalink)
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Well, I hate to put it this way, but I am glad I am not the only one having the problem because at least it can be said that there is a common bug here.

Wonder how I can get this reported to Samsung for a fix.
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Old February 9th, 2013, 12:55 AM   #4 (permalink)
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Default Re: Contacts keep disappearing until reboot

You are not alone, nor am I! This has happened to me about 3 times now, all within the past couple of weeks. Not once in January or December. I am on Verizon v4.1.1. I have started uninstalling some apps that touch the contacts (such as Tango) but that hasn't helped. I wonder if it might be related to Touchdown or maybe even Google+ as they both create/merge contacts. I think I'll uninstall Facebook next, see if that helps.
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Old February 9th, 2013, 03:27 AM   #5 (permalink)
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Quote:
Originally Posted by wuniat View Post
You are not alone, nor am I! This has happened to me about 3 times now, all within the past couple of weeks. Not once in January or December. I am on Verizon v4.1.1. I have started uninstalling some apps that touch the contacts (such as Tango) but that hasn't helped. I wonder if it might be related to Touchdown or maybe even Google+ as they both create/merge contacts. I think I'll uninstall Facebook next, see if that helps.
I can tell you that it is definitely NOT being caused by Touchdown or Google + as I use both and have never had this issue happen to me. Not once since day one. Most likely is caused by an app though creating this bug............. just not Touchdown or Google +or the GN2 itself. Sorry. Keep looking for that app that is causing this issue.
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Old February 9th, 2013, 11:58 AM   #6 (permalink)
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Not only are my contacts continuing to disappear on a daily basis (until reboot), but programs are crashing as well. YouMail seems to always crash. I don't know what the heck is going on but I am getting very close to just doing a total reformat on my phone and starting from scratch. That would be a good half-day's worth of effort.
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Old February 23rd, 2013, 10:58 PM   #7 (permalink)
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I am having the same problem with mine as well. Spoke with Verizon tech about it tonight. They are not aware of any fixes for it and in fact hadn't heard of it happening at all. I have done two factory resets trying to see if that would clear it up but nothing.

I too thought it might have been an app I was using called "contacts widget" but after resetting the phone and not installing that app it is starting to act up again.
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Old February 23rd, 2013, 11:28 PM   #8 (permalink)
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Are you both running your phones stock?
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Old February 24th, 2013, 06:02 AM   #9 (permalink)
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Quote:
Are you both running your phones stock?
Thank you for beating me to that question.

My phone was rooted the entire time.

I just returned the phone back to stock firmware yesterday and will be watching the contacts situation closely over the next few days.

So, yes, the phone was rooted. I look forward to what everyone else's situation is.
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Old February 27th, 2013, 06:03 AM   #10 (permalink)
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Phone was working fine for a day or two after restoring it to stock firmware (unrooted).

This morning my contacts disappeared until reboot.

Think this is a Jellybean problem.
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Old February 27th, 2013, 02:43 PM   #11 (permalink)
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Originally Posted by ScandaLeX View Post
Are you both running your phones stock?
Stock phone, no root. Was running a contacts widget but have since did a complete factory reset and have not reloaded the contact widget app I was using. It is still losing contacts and I have to reboot.
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Old February 27th, 2013, 03:11 PM   #12 (permalink)
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Default Re: Contacts keep disappearing until reboot

I am rooted now with stock ROM I have had the problem whether rooted or not. Google contact sync is always in error status when this occurs.

Fairly consistently I am able to get back to normal by "clearing data" on the "Contact Storage" service and then starting the Google account sync again.
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Old March 7th, 2013, 08:25 PM   #13 (permalink)
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Default Re: Contacts keep disappearing until reboot

Try downloading "Contacts Sync Fix" from the Play store. This finally fixed the problem for me.
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Old March 7th, 2013, 09:08 PM   #14 (permalink)
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Quote:
Originally Posted by NJRonbo View Post
I am on Jellybean 4.1.2

Anyone having a problem with their contacts disappearing?

I mean...completely disappearing.
Well if you're storing them in the cloud they're probably raining all over China right now.

Kidding aside, the Store does have a few apps which stabilize the contacts and other social networking stuff. Syncfix is one that I like the best.
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Old March 10th, 2013, 06:32 AM   #15 (permalink)
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Contacts problem is back.

Seems to be happening when there is some kind of break to the WiFi or Cell connection.

My contacts disappeared again yesterday.
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Old March 10th, 2013, 08:01 AM   #16 (permalink)
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Update: I had Verizon send me a new phone (actually new not refurbished). No luck, still losing contacts.

I tried the contacts sync fix but got a null value and it didn't fix anything.

So here is my next option to try. I used the SIM from the first note 2. I am going by the Verizon store today to get a new SIM card to see if this does anything to fix it. If this doesn't work, Tier 2 gave me the number for Samsung Tech Support.

Will let ya know what I come up with.
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Old March 10th, 2013, 08:02 AM   #17 (permalink)
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mrmanners

Please keep all of us updated. May want to get that Samsung Tech Support number from you at some point.
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Old March 11th, 2013, 08:12 AM   #18 (permalink)
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So it's not a SIM issue because it is still losing contacts. The number Verizon gave me for Samsung Tech Support did not work so I will get up with them via their website and see what is next.
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Old March 11th, 2013, 08:17 AM   #19 (permalink)
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Again, please keep us updated with contact information. The more people that call the right people at Samsung and complain, the better chance we have in getting this problem fixed.

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Old March 11th, 2013, 11:05 AM   #20 (permalink)
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So I spent about an hour this morning between Samsung and Verizon. Samsung wants my phone but that is not possible so I got back wtih Verizon Tier 2 support and they are working this now with Samsung for a solution.
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Old March 11th, 2013, 12:23 PM   #21 (permalink)
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Default Re: Contacts keep disappearing until reboot

After 10 days with no problems this happened again. Tried the contacts sync fix app again but it got an error. Back to square one.
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Old March 12th, 2013, 09:33 AM   #22 (permalink)
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So for the folks who have had this problem.

Are you also running the Facebook app and adding Facebook information to your existing contacts?

I am and have turned this off to see if that might be the culprit. Thus far (24 hrs) I have not had any issues with the contacts dissapearing.
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Old March 12th, 2013, 09:53 AM   #23 (permalink)
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Default Re: Contacts keep disappearing until reboot

I have discarded all apps that establish or use any type of contact list, Facebook and others, and disabled Google+ contact sync quite a while back.

After about 7 days without an issue (after my first contact sync fix) I reinstalled a Twitter client. It may not have anything to do with it but note I have uninstalled it again.

The only other thing that was different during my 10 day stretch without problems was that I was on the cell network all the time, no wifi at all.
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Old March 12th, 2013, 10:53 AM   #24 (permalink)
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Default Re: Contacts keep disappearing until reboot

Well uninstalling the Twitter client didn't help, it just happened again. I am going to stay away from any wifi connection, see if that helps.
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Old March 13th, 2013, 06:57 AM   #25 (permalink)
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I am on day two without any contact problems. For me anyway, it would appear Facebook might have something to do with it.
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Old March 13th, 2013, 08:21 AM   #26 (permalink)
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Default Contacts keep disappearing until reboot

Mine started a while back and now again. Started up after a break of no more issues. Did it twice yesterday. I can't have a phone that is loosing my contacts. So if this doesn't get fixed soon I will have to sell it.
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Old March 13th, 2013, 08:50 AM   #27 (permalink)
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I am with you on that because this is my business phone as well as personal. Time will tell...
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Old March 13th, 2013, 10:01 AM   #28 (permalink)
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I'm not sure how useful this might be since I don't have a N2 yet to play around with but is there a setting to sync contacts? If there is have you tried turning that setting off and seeing if that helps? There might be a setting for that in more than one app too... like I said, I don't actually have the phone yet so I'm just guessing.
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Old March 13th, 2013, 10:33 AM   #29 (permalink)
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Quote:
Originally Posted by jesteranime View Post
I'm not sure how useful this might be since I don't have a N2 yet to play around with but is there a setting to sync contacts? If there is have you tried turning that setting off and seeing if that helps? There might be a setting for that in more than one app too... like I said, I don't actually have the phone yet so I'm just guessing.

It syncs email, it syncs calendar. Only my contacts stop. I have turned off just the contacts and back on and it fails to recover. I have to remove the account and add it back to make it work. I haven't tried to restart the phone itself though or do a full reset which it is getting close to me trying.

My old iphone 5 is starting to appeal to me again because I never had issues with it.
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Old March 13th, 2013, 10:52 AM   #30 (permalink)
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May not work for you but I can always quickly recover by 1) starting Application Manager, 2) selecting the "All" tab at the top, 3) scrolling down to "Contacts Storage", and then 4) select it and "Clear Data". After doing that my contacts start syncing withing a minute or less. No need to reboot (though that also works for me).
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Old March 13th, 2013, 10:54 AM   #31 (permalink)
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Quote:
Originally Posted by nizmoz View Post
It syncs email, it syncs calendar. Only my contacts stop. I have turned off just the contacts and back on and it fails to recover. I have to remove the account and add it back to make it work. I haven't tried to restart the phone itself though or do a full reset which it is getting close to me trying.

My old iphone 5 is starting to appeal to me again because I never had issues with it.
I meant turning off the contacts sync and leaving it off. From what it sounds like, the N2 is trying to sync your contacts with a list on the internet that has no contacts erasing the contacts on your phone in the process. Telling your N2 to not sync contacts might keep your contacts on the phone.
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Old March 14th, 2013, 10:58 AM   #32 (permalink)
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Yeah so its not the Facebook app. I had to reset mine yesterday twice. Guess we will see where this goes.
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Old March 14th, 2013, 06:10 PM   #33 (permalink)
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It's starting to come to light....

Do the people that have these contact loss problems running some sort of call blocker app?

For instance, I am using an app called CALL BLOCKER. Someone else who is also seeing their contacts disappear is running the same app.

Just want to find out if there is a common thread here as to why this problem is happening. For now, the call blocker app seems to be the best lead.
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Old March 14th, 2013, 07:10 PM   #34 (permalink)
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I am using a paid one called call control. Hadn't thought of that.
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Old March 14th, 2013, 07:11 PM   #35 (permalink)
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Yup...it's slowly coming out that (so far) all the people that are having this problem are using a call blocker app, in particular, CALL CONTROL.

I am going to write the author of the app an email right away.
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Old March 14th, 2013, 07:33 PM   #36 (permalink)
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Quote:
Originally Posted by NJRonbo View Post
It's starting to come to light....

Do the people that have these contact loss problems running some sort of call blocker app?

For instance, I am using an app called CALL BLOCKER. Someone else who is also seeing their contacts disappear is running the same app.

Just want to find out if there is a common thread here as to why this problem is happening. For now, the call blocker app seems to be the best lead.
Yes actually. I use Call Control.
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Old March 14th, 2013, 07:33 PM   #37 (permalink)
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Hmmm....what should we do uninstall our call control? Ugh hate to do that.
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Old March 14th, 2013, 07:36 PM   #38 (permalink)
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Default Re: Contacts keep disappearing until reboot

I use Call Control also!
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Old March 14th, 2013, 09:41 PM   #39 (permalink)
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Im having issues of my contacts disappearing as well and im using call blocker too! They usually come back after a reboot....quite annoying actually but using call blocker is a great app that i use in my business...
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Old March 15th, 2013, 05:27 AM   #40 (permalink)
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Looks like we are getting an admission from Call Control that they are the cause of the problem:



Hello Ronald,

Thank you for emailing us. We apologize for the inconvenience. It is a new problem for us. We are now working on the issue and trying to fix it. Please try to uncheck "Keep Contacts Synced" option in your Settings.

Regards,

--

Maria Sadchikova

Call Control Support Team
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Old March 19th, 2013, 12:19 PM   #41 (permalink)
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I too am having that problem. Contact Sync did not work. Now I have went to Contacts to display and unchecked all. Under Customized use Phone and check all except Caledar. I will see how that works.
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Old March 19th, 2013, 12:21 PM   #42 (permalink)
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I guess I didnt read down far enough..I too have call control. Thank you for finding the answer.
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Old March 20th, 2013, 09:17 PM   #43 (permalink)
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Quote:
Originally Posted by eddie8 View Post
Im having issues of my contacts disappearing as well and im using call blocker too! They usually come back after a reboot....quite annoying actually but using call blocker is a great app that i use in my business...
Well i have to say that since the latest update for call control i havent had any issues
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Old March 21st, 2013, 05:08 AM   #44 (permalink)
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Did they finally issue an update? They were denying that their software as at fault despite the fact at least 5 people have come forward with the same problem, all having that software installed.
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Old March 21st, 2013, 05:39 AM   #45 (permalink)
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Lol you guys scared me but I guess it's just a rouge app
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Old November 13th, 2013, 05:52 PM   #46 (permalink)
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Quote:
Originally Posted by wuniat View Post
May not work for you but I can always quickly recover by 1) starting Application Manager, 2) selecting the "All" tab at the top, 3) scrolling down to "Contacts Storage", and then 4) select it and "Clear Data". After doing that my contacts start syncing withing a minute or less. No need to reboot (though that also works for me).
+1 ... Thx, this works
I don't use call blocker ... but I have noticed this happens when trying to use a Facebook contact on Wi-Fi with data disabled
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Old February 10th, 2014, 02:16 AM   #47 (permalink)
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I registered just for this post.

I have been having the same problem with my Samsung Note 3. Contacts go missing, Text message names go missing. If you check your Google contact sync it hangs forever. Settings > Accounts > Google

Only until I restart my phone do my contacts come back, to soon disappear in a few minutes or hours. I even set Google to Not Sync Contacts and just used the Phones memory to store my contacts, they still disappeared. I even downloaded Third Party Contact and Text messaging apps to work around the issue, they also would still disappear. This was very frustrating for me

Out of desperation I even Backed-up my phone and Erased everything back to Factory.

I reinstalled minimal core apps I use only to get a few goods days of use without issues, then it started to happen again.

(I assume it cannot be the Samsungs Touchwiz software now because things worked after the Factory Reset until I started to add apps. It must be a Third party app or Google has sync issues with my Account.)

I uninstalled all my apps one by one ( I do not use Call Blocker or any Call Blocker App of any sort ) and tried to sync my contacts via Google after each uninstalled app. Each time google sync'd contacts would hang with an error.

When I uninstalled Talkatone. Google immediately sync'd with contacts and in a few seconds all my contacts were back. I had my note 3 sync multiple times over Google Contacts to test and so far things are working.

Talkatone was the problem app.

I felt it had to be one of the apps that use my contacts list or contacts names which caused Google Contacts to not sync, and making my phone think there are no contacts available.

I'm currently running:

Whatsapp
Line
Hangouts
Facebook
Facebook Messanger
Multiple Gmail accounts
Google Voice

These programs access my contacts and seem to be safe. So far I have not experienced any contacts disappearance.

I hope this helps someone out there. This was a pain in the ass for me, I couldn't even text all my women back properly, mixing those texts up would have been disastrous.

So hope this helps, keep yo game tight my Google Gangstas!
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Old July 25th, 2014, 01:56 PM   #48 (permalink)
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Default contacts disappearing too!

Hi I was wondering if you could help me out... I know you guys had a discussion already about the contacts disappearing, but I don't know the computer lingo like you do Lol I have the note 3. -v 4.2.2 and I downloaded sync fix however when I try to run the program, ads keep popping up so fast I don't get a chance to press start. It deleted about 95% of my contacts. Another problem is that when I reboot the contacts never come back. Any ideas what to do? Thanks so much.
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Announced at IFA 2012, the Samsung Galaxy Note 2 follows its predecessor with a focus on creativity. The device improves the experience by adding more S-Pen functionality and new-generation specs, not to mention the slightly larger 5.5-inch display... Read More



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