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Old February 12th, 2013, 03:47 PM   #1 (permalink)
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Notsure Note 2 not receiving emails or internet access while on wifi

New forum user, first post. Just purchased a Galaxy Note 2 and I am having some issues with receiving emails and being able to surf the web while on home/work wifi. I had some issues earlier with the Note connecting to the router (always scanning, disconnecting, secured) and did some test emails to my phone as I have work alarms emailed to my phone. I was not receiving the test emails or able to access the web while connected to wifi, as soon as I turned it off and went to 4G, I received the emails and was able to access the web. Anyone having similar issues and if so, any fixes?

Thanks for your time.

Greg

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Old February 12th, 2013, 03:50 PM   #2 (permalink)
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Moved this thread to Samsung Galaxy Note 2 section where it will get better support.
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Old February 12th, 2013, 03:55 PM   #3 (permalink)
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I hate to ask the obvious but have you punched in your wifi security key for both home and work into the phone?
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Old February 13th, 2013, 03:15 PM   #4 (permalink)
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Quote:
Originally Posted by wireyourworld View Post
I hate to ask the obvious but have you punched in your wifi security key for both home and work into the phone?
Hi. Yes both security keys have been entered. I have no issues at home, just the work wifi; which is actually a Linksys I used at home for a previous wifi setup.
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Old February 13th, 2013, 03:16 PM   #5 (permalink)
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And I see that I forgot to list the carrier...AT&T. Not sure if that will make a difference.
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Old February 13th, 2013, 06:18 PM   #6 (permalink)
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What band are you using and trying to connect to? 2.4GHz or 5GHz?

I have this issue more with the 5GHz bandwidth. For some reason, it just won't latch to the signal and tends to drop the connection. Regardless if I have full bars as well. I have no such issue if I use 2.4GHz. Although there was a time where I couldn't get an IP address assigned due to the fact that I forgot to increase amount of users and IP addresses available.
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Old February 21st, 2013, 01:06 PM   #7 (permalink)
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I am having the same issue. I have a Samsung Galaxy Note 2 on at&t as well. No incoming email, although I can send. My daughter has a verizon note 2, and when she inputs my email information on her phone, it works fine. Any ideas what it could be yet?
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Old February 21st, 2013, 01:24 PM   #8 (permalink)
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Default Re: Note 2 not receiving emails or internet access while on wifi

I had this problem with my sprint note2 and found a new gmail synch option that needed to be turned on. Don't know why it affected nongmail email but now everything works. Go hunting around your settings options. It's easy to miss. Had to fix my old galaxy s as well. I think it may have been a recent update. Good luck.
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Announced at IFA 2012, the Samsung Galaxy Note 2 follows its predecessor with a focus on creativity. The device improves the experience by adding more S-Pen functionality and new-generation specs, not to mention the slightly larger 5.5-inch display... Read More

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