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Old September 5th, 2013, 08:17 AM   #1 (permalink)
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Default Verizon pre-order questions

I'm likely going to preorder the phone tomorrow morning when the site goes live. I have a few questions about the process though since I've never done this before.

I'm still grandfathered on unlimited and I'm not sure tomorrow when I preorder will it prompt me to either buy outright or upgrade through the special Edge plan with 6gb? Or I wonder if it will even offer me the new Edge deal or just offer the standard plans?

Since I've never had a phone this large, should I not like it and decide to return it within the 14 day period can I go back to unlimited if I choose the Edge plan tomorrow instead of buying it outright?

Thanks!

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Old September 5th, 2013, 09:07 AM   #2 (permalink)
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You will probably want to order through Verizon phone support, and make sure you tell the rep you're buying it month to month, full retail, outright. NOTHING CHANGES on your plan. Get their name. Record the call if it's legal to do so where you live. That way, if they SAY nothing changes and then it DOES, you have evidence

Some people run the numbers and find Edge a worthwhile switch: I don't. I'll cling to unlimited as long as I possibly can... which means full retail from here on out.
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Old September 5th, 2013, 12:30 PM   #3 (permalink)
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You should do the online chat thing with a Verizon rep to answer that. I bet Verizon will screw you any way they can though which is why I'm hesitant to even consider Edge.
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Old September 5th, 2013, 01:19 PM   #4 (permalink)
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Although this may be old news to many, there is a Verizon Wireless website for ordering phones at full retail, which allows you to keep your Unlimited Data (assuming you still have it. The link is:

https://preorder.verizonwireless.com/iconic/

Once you sign in as an "Existing Customer", be sure to check the icon for "Device without Wireless", which is for shopping for phones with no annual contract. This is how I expect to get the Note 3 while retaining my unlimited.
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Old September 5th, 2013, 01:24 PM   #5 (permalink)
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I hope both the 32 and 64GB versions are available for pre-order tomorrow.
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Old September 5th, 2013, 02:03 PM   #6 (permalink)
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Quote:
Originally Posted by BobF View Post
Although this may be old news to many, there is a Verizon Wireless website for ordering phones at full retail, which allows you to keep your Unlimited Data (assuming you still have it. The link is:

https://preorder.verizonwireless.com/iconic/

Once you sign in as an "Existing Customer", be sure to check the icon for "Device without Wireless", which is for shopping for phones with no annual contract. This is how I expect to get the Note 3 while retaining my unlimited.
So what is my recourse if I end up thinking it's too big for me and need to return it. Is this possible when buying outright like this?
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Old September 5th, 2013, 02:31 PM   #7 (permalink)
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Below is a copy of my transcript with Verizon chat. Sounds like they'll let me back in to unlimited if I need to return it. Sweet!


----------------------------------------------------------------------------------

Your RealTime session ID is RT27185617588.
You are now chatting with 'Christina'
You: James

Christina: Hi! My name is Christina with the Verizon Wireless Sales Team. I am available to answer your questions and help you place an order. May I have your name, please?

me: James
Christina: Hey James! How may I assist you today?

me: I'm looking to preorder the Note 3 tomorrow when it's available and I have a few questions regarding the process...

Christina: I'd be happy to answer any questions you have today!

me: I'm currently grandfathered with unlimited and would prefer to stay this way, so i realize my only way to keep it is to buy the phone outright, correct?

Christina: That is correct.

me: If buying outright can I return it with the normal 14 day window?

Christina: You can return it in those 14 days.

me: Awesome. Next question...

Christina: What is your next one?

me: I am tempted at jumping on the deal you have for people like me to get the 6gb Edge plan for $30, is that going to be available when preordering too?

me: Or am I simply reserving the phone tomorrow and then when it's delivered I'll have to make a decision on plans, etc?

Christina: The Edge program will be eligible, and that 6GB for $30 is only available when you do Edge. Those will both be available when you preorder.

me: So assuming I end up doing the edge program tomorrow at preorder time, if I have to return it do I go back to my unlimited plan as I was before?

Christina: You will be able to go back as long as you return the device in 14 days.

me: Awesome, so just to recap. If I buy the phone tomorrow with the Edge 6gb plan and decide to return it within 14 days of receiving it I'll be reinstated with my grandfathered unlimited plan?

Christina: Yes, that is correct!

me: Beautiful. Thanks! Will any of this affect my wife who I share a family plan with? Or does the 6gb plan basically replace my portion of the unlimited?

Christina: Your calling plan will not change, only your data. Hers will stay the exact same as it is now.

me: I believe you've answered all my questions, thanks!

Christina: Can I help you with anything else today?

me: Do you happen to have preorder link?

Christina: I have no information about that phone yet, so I do not.

me: gotcha

Christina: What else can I do for you?

me: That'll do it

Christina: Thank you for visiting Verizon Wireless; I'm glad I was able to help you today! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today and to receive a copy of the chat. We would very much appreciate your thoughts.
Thank you for chatting with us, visit our Online Workshops to learn more about your devices. Click "Close" to tell us how we did today via our survey.
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Old September 5th, 2013, 02:36 PM   #8 (permalink)
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I love the live chat. They are always very professional
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Old September 5th, 2013, 10:30 PM   #9 (permalink)
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Well this makes me curious now, I had the impression from reading a few forums that in order to get the 6gb max plan for $30 I was going to have to pay full retail using their edge payment plan. If the guy I just talked to through chat is to be believed, I can buy the phone at the subsidized price but I have to trade my unlimited for 6gb. Which for me, 6gb is about the amount I use each month anyway. I'll be saving around $600, assuming the contract price is $300 and the outright price is $850+tax. Aside from selling my soul what am I missing here?
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Old September 6th, 2013, 06:49 AM   #10 (permalink)
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If the Edge program SAVES you money, then it's okay to consider it. It would cost me a lot. But keep in mind that with all the stuff it can do, uploading 13MP pics and a free premium membership to Evernote, your data usage may go UP with this phone. Something to consider.
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Old September 6th, 2013, 07:25 AM   #11 (permalink)
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I'm here in California waiting for 6am....... just about 30 minutes left.

Anyone else out there?
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Old September 6th, 2013, 07:43 AM   #12 (permalink)
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I'm here in California waiting for 6am....... just about 30 minutes left.

Anyone else out there?
Yeah, right here camped out in TN!
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Old September 6th, 2013, 07:45 AM   #13 (permalink)
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If we preorder, are we able to cancel the order anytime before delivery?
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Old September 6th, 2013, 07:50 AM   #14 (permalink)
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If we preorder, are we able to cancel the order anytime before delivery?
Yes.

Only 10 more minutes
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Old September 6th, 2013, 08:02 AM   #15 (permalink)
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passed 6 and still not up yet.
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Old September 6th, 2013, 08:07 AM   #16 (permalink)
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yeah where is it?
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Old September 6th, 2013, 08:12 AM   #17 (permalink)
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yeah where is it?
Someone must of fallen asleep at their desk and forgot to flip the switch.
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Old September 6th, 2013, 08:23 AM   #18 (permalink)
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page is now down
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Old September 6th, 2013, 08:33 AM   #19 (permalink)
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It's live folks. Says it should ship on / by October 10th.
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Old September 6th, 2013, 08:34 AM   #20 (permalink)
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It's live folks. Says it should ship on / by October 10th.
how did you order? I click on the link and it goes no where
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Old September 6th, 2013, 08:38 AM   #21 (permalink)
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It's live folks. Says it should ship on / by October 10th.
Not seeing it either, I click on the homepage link and it takes me to the other samsung phones, but no note 3
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Old September 6th, 2013, 08:39 AM   #22 (permalink)
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Not seeing it either, I click on the homepage link and it takes me to the other samsung phones, but no note 3
found it if you go through the upgrade path for your phone but every time I try to put it in a cart it disperses.
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Old September 6th, 2013, 08:40 AM   #23 (permalink)
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When logged into your account select upgrade device. It will show up there. For some reason just searching on the site doesn't work. It only worked when I went the upgrade device route.

Ninja'd
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Old September 6th, 2013, 08:43 AM   #24 (permalink)
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We have a business plan and when I called the rep told me "NO ONE YEAR CONTRACT ON NOTE 3" but I ended the call and went online there it was on the drop down: ONE YEAR which I only ever take on a phone so don't always believe what they tell you on the phone. Ordered under my sons line (had to do that last year to keep my unlimited) so I'm hoping I can just pop my old sim card in and activate under my line. Not sure if that Edge plan is beneficial to them or the customer.
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Old September 6th, 2013, 08:44 AM   #25 (permalink)
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Quote:
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When logged into your account select upgrade device. It will show up there. For some reason just searching on the site doesn't work. It only worked when I went the upgrade device route.

Ninja'd
I went that route but get an error message every time I hit "next".


"Due to this type of order, one or more of the item (s) on your order have been removed.

Please return to verizonwireless.com after the completion of this order to process a separate transaction for the removed items."
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Old September 6th, 2013, 08:45 AM   #26 (permalink)
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Doesn't seem to be working through the Verizon Iconic portal:

https://preorder.verizonwireless.com/iconic/
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Old September 6th, 2013, 08:49 AM   #27 (permalink)
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Doesn't seem to be working through the Verizon Iconic portal:

https://preorder.verizonwireless.com/iconic/
You have to go in under 'upgrade device' and put the phone number in that's eligible.
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Old September 6th, 2013, 08:51 AM   #28 (permalink)
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confirm no 64gig for verizon? I can only preorder the 32gig.

Finally got it to add to cart but want to make sure i didnt miss the 64gig
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Old September 6th, 2013, 08:53 AM   #29 (permalink)
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Lucky you! I called Verizon because I couldn't find a link anywhere to pre-order... and neither could the CSR! If it sells out and I miss it, I will be incensed!


EDIT: Found it. $600 for 2-year contract? $1000 for month to month on the Note 3 and Gear? Are they NUTS????

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Old September 6th, 2013, 08:55 AM   #30 (permalink)
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Lucky you! I called Verizon because I couldn't find a link anywhere to pre-order... and neither could the CSR! If it sells out and I miss it, I will be incensed!
make sure to go through the upgrade path from your "my verizon" page.

waiting on the CSR to tell me about 64 gig and cases
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Old September 6th, 2013, 09:01 AM   #31 (permalink)
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Yeah let us know about the 64gig. I'm paying retail and would much rather prefer to purchase that version if i'm plunking down that amount of cash. Thanks!


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make sure to go through the upgrade path from your "my verizon" page.

waiting on the CSR to tell me about 64 gig and cases
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Old September 6th, 2013, 09:04 AM   #32 (permalink)
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Yeah let us know about the 64gig. I'm paying retail and would much rather prefer to purchase that version if i'm plunking down that amount of cash. Thanks!
Was told the 64gig does not show in the system at all. Also, no accessories like cases and such will be available for preorder. You will have to order stuff like that when it all launches or go down to the store on launch day.

I preordered the 32gig hoping the 64 might show up later and I can change my order
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Old September 6th, 2013, 09:06 AM   #33 (permalink)
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On hold w/ CSR now. System says data plan is no longer available when I select month to month / full retail. CSR is trying to figure it out. Verizon is trying anything & everything to get unlimited folks off of unlimited. Not gonna happen.
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Old September 6th, 2013, 09:14 AM   #34 (permalink)
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On hold w/ CSR now. System says data plan is no longer available when I select month to month / full retail. CSR is trying to figure it out. Verizon is trying anything & everything to get unlimited folks off of unlimited. Not gonna happen.
I had the same problem, but I kept deleting it out of my cart, logging out, then logging in, and FINALLY got it to do month to month....keep trying!
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Old September 6th, 2013, 09:17 AM   #35 (permalink)
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I had the same problem, but I kept deleting it out of my cart, logging out, then logging in, and FINALLY got it to do month to month....keep trying!
CSR was no help. Says they are aware & working to get it fixed. Will keep trying though, glad it worked for you
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Old September 6th, 2013, 09:20 AM   #36 (permalink)
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My screen says $1k for month to month! That is ridiculous!
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Old September 6th, 2013, 09:25 AM   #37 (permalink)
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My screen says $1k for month to month! That is ridiculous!
Well 599-699 is the going price for these devices the Maxx is 699 as well off contract and the gear is 299.99 everywhere.
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Old September 6th, 2013, 09:25 AM   #38 (permalink)
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My screen says $1k for month to month! That is ridiculous!
Really?!? I got $699.99+tax. You must be doing the phone and watch to get that price
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Old September 6th, 2013, 09:26 AM   #39 (permalink)
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My screen says $1k for month to month! That is ridiculous!
Make sure you click on just the Note 3. The Note 3 & Galaxy Gear are $999.98. Just the Note 3 by itself should be $699.99
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Old September 6th, 2013, 09:30 AM   #40 (permalink)
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That's better. I've never owned a $300 watch and likely never will. Estimated ship date 10/10
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Old September 6th, 2013, 09:39 AM   #41 (permalink)
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Got it to work through "upgrade my device".

Now...white or black?

Do you think the white back cover (being faux leather) will stain or discolor?
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Old September 6th, 2013, 09:40 AM   #42 (permalink)
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CSR just called me back & was able to get the month to month / full retail to work on her end. Just got my confirmation email & I'm good to go. Unlimited still left in tact
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Old September 6th, 2013, 09:47 AM   #43 (permalink)
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Every time I select the $699.99 month-to-month option and add it to my cart, it ends up showing up as $299.99 and asking me to select a plan. Has anyone else run into this? I've logged out and retried multiple times with no luck.
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Old September 6th, 2013, 09:49 AM   #44 (permalink)
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Also don't forget if you have a line eligable for an upgrade on your plan that isn't unlimited, you can upgrade that phone and just move it to the unlimited line and still take advantage of the $299-2yr price.

I have a family plan with two #'s on the unlimited plan and three #'s on regular plans so I do this all the time to get upgrade pricing. I don't have any plans to leave Verizon so the two year contracts don't bother me too much.

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Old September 6th, 2013, 09:56 AM   #45 (permalink)
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Originally Posted by cosmosan View Post
Every time I select the $699.99 month-to-month option and add it to my cart, it ends up showing up as $299.99 and asking me to select a plan. Has anyone else run into this? I've logged out and retried multiple times with no luck.
Had this happen to me too, go to your cart and delete the line (phone) out of your cart, then you'll be good to go
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Old September 6th, 2013, 10:01 AM   #46 (permalink)
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Originally Posted by cosmosan View Post
Every time I select the $699.99 month-to-month option and add it to my cart, it ends up showing up as $299.99 and asking me to select a plan. Has anyone else run into this? I've logged out and retried multiple times with no luck.

Still not working. Verizon is really trying to push folks off of unlimited with shady shit like this.
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Old September 6th, 2013, 10:03 AM   #47 (permalink)
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I missed the release date (ship date) on my pre-order, when I ordered the Note II it was very obvious. Does anyone have the "projected" ship date?

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Old September 6th, 2013, 10:15 AM   #48 (permalink)
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I missed the release date (ship date) on my pre-order, when I ordered the Note II it was very obvious. Does anyone have the "projected" ship date?

Viro
October 10.
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Old September 6th, 2013, 10:23 AM   #49 (permalink)
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Had this happen to me too, go to your cart and delete the line (phone) out of your cart, then you'll be good to go

Thanks. No matter what, the 1st device I added to my cart (even after removing it as you suggested), always showed up as $299.99 w/2yr. What I ended up doing is adding a 2nd device, and this one allowed me to get the $699.99 full retail option in my cart. I then went and deleted the 1st device. So, now I have only 1 device in my cart with the full retail pricing. However, it's still asking me to choose a plan with this.
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Old September 6th, 2013, 10:25 AM   #50 (permalink)
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Thanks. No matter what, the 1st device I added to my cart (even after removing it as you suggested), always showed up as $299.99 w/2yr. What I ended up doing is adding a 2nd device, and this one allowed me to get the $699.99 full retail option in my cart. I then went and deleted the 1st device. So, now I have only 1 device in my cart with the full retail pricing. However, it's still asking me to choose a plan with this.
Call Verizon ( *611 ). That is what I had to do to get it to work.
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