Did an online chat with Verizon and couldn't solve my problem. My GN2 is not eligible for an upgrade until Nov of 2014. I want to order the GN3 and keep my same phone number. I am prepared to pay what this costs, but Verizon won't allow any of these options per the Rep:
If I pay the contract breakage fee on my current contract $260, they won't let me port my existing number to a new phone. I have to get a new number.
If I buy a new GN3 on contract, and continue to pay the contract on my GN2, they won't let me move my old phone number to the new GN3 even though I'm paying for both.
If I buy a GN3 with another carrier, they won't allow me to port my phone number to it.
Any ideas? Thanks!
*** Problem solved. I tried the Verizon Wireless website from my desktop at home and was able to upgrade and keep the same line by paying the $699.99 off contract price. I wonder why the Rep couldn't do that?
Due to the nature of the business here in the U.S. AT&T as well as Verizon, the two largest carriers, tend to be victims of their own success. As many of us know the smartphone business is exploding, the growth rate challenging these two major carriers to keep up.
The two biggest challenges they have are building out their respective hi speed networks, and hiring enough customer service reps to handle the onslaught of calls coming in from those who in many cases have no clue about the new smartphone they've just purchased.
As such, getting all these new employees trained is a daunting task. One that takes time. As a result when we call in its a bit of a gamble as to just who we might be dealing with, and what they're level of knowledge is.
The technique I use is to call in, if I get someone who is helpful and knowlegeable I continue with them. If I get someone with little knowledge or a difficult attitude I thank them, hang up and call right back knowing I'll get someone else that is likely to help me.
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