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Old September 27th, 2013, 07:21 AM   #51 (permalink)
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And do you think that will deal with region slugging as opposed to specific carrier slugging?
That's what's in question ATM,as this is obviously a slightly different scenario vs carrier unlocking,the potential for fingerpointing is infinite.

SAMSUNG would be where I'd start,since they're the one's who slapped the sticker on the box,then your service provider ATM,although I'm willing to bet initial contact w/both will be entertaining to say the least....

Please keep us posted w/any results/info provided by either.
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Old September 27th, 2013, 07:54 AM   #52 (permalink)
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That's what's in question ATM,as this is obviously a slightly different scenario vs carrier unlocking,the potential for fingerpointing is infinite.

SAMSUNG would be where I'd start,since they're the one's who slapped the sticker on the box,then your service provider ATM,although I'm willing to bet initial contact w/both will be entertaining to say the least....

Please keep us posted w/any results/info provided by either.
It's nothing at all to do with my service provider as I bought the phone "unlocked" [ha-ha] straight from Samsung in London.

In actual fact, I never saw the sticker as one of the Samsung demonstrators took it out of its box in a vain attempt to show me how to use it.
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Old September 27th, 2013, 08:04 AM   #53 (permalink)
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I wont get my new sim until I go to India, I guess it might be the same for most of us going abroad.

Even if I had a sim here with me right now, that sim wouldn't work because the network is based else where?

Just a bit confused.
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Old September 27th, 2013, 08:07 AM   #54 (permalink)
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Are you saying that the Note 3 can be used with another Sim from outside the EU if unlocked?
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Old September 27th, 2013, 08:08 AM   #55 (permalink)
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Are you saying that the Note 3 can be used with another Sim from outside the EU if unlocked?
Basically it's only region locked for first activation, at least that's what Samsung is claiming. Once you activate it with a SIM from the region it's mean for, you can use any SIM from anywhere in the world.
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Old September 27th, 2013, 08:30 AM   #56 (permalink)
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Basically it's only region locked for first activation, at least that's what Samsung is claiming. Once you activate it with a SIM from the region it's mean for, you can use any SIM from anywhere in the world.
Oh that's just weird.

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Old September 27th, 2013, 08:36 AM   #57 (permalink)
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Basically it's only region locked for first activation, at least that's what Samsung is claiming. Once you activate it with a SIM from the region it's mean for, you can use any SIM from anywhere in the world.
I can't wait that long for a Sim, the phone I'm using now is kind of busted.

What would happen if you put one of those sims in the phone and then unable to use your own sim?
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Old September 27th, 2013, 12:45 PM   #58 (permalink)
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Following scenario should be possible:
Say India is your home country, you travel to Europe, you buy a Samsung phone locked for Europe, you buy an European SIM and activate the phone first time.
Then you travel back to Inda and use your India SIM without trouble

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Old September 29th, 2013, 04:43 AM   #59 (permalink)
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This is inside the box.

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Old September 30th, 2013, 06:32 AM   #60 (permalink)
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Following the statement from Samsung that 'first activation' with a sim card from the country of purchase (paraphrasing here quite a bit) will unlock a phone, one of my mates, who is a huge Samsung fan, bought the Note 3 from London, activated it with his Three UK Sim card and then went to Hong Kong on business on Saturday. I got a message from him that when he tried to put his HK sim card in the phone, it rejected it and asked for an unlock code. Now he has an expensive brick and no other phone to use out there unless he either purchases another one or agrees to the ridiculously high roaming phone charges from the UK (which is the reason he has an HK sim in the first place, plus his clients and colleagues out there have that number, not his UK one).

He is livid and intends on taking the phone back when he gets back to the UK and demanding his money back. Samsung lost another customer...

Now I have a friend, who I trust, experiencing this issue, the Note 3 is dead to me. Time to move on.

The XDA thread has gone up to 65 pages with a vast number of people all experiencing this exact same issue, irrespective of what is alleged to occur after a first correct activation.

For shame, Samsung, for shame.

FURTHER EDIT: My friend asked me to phone Samsung UK and get their response and they said (and I recorded the call but not sure on the quality yet) that there is no 'first activation' and any phone is region locked regardless of whether it is activated correctly and that I can get it unlocked by visiting a Samsung Service Centre and paying a fee.

My nearest Samsung Service Centre is over an hour away from where I live. This will cost me upwards of 50 in train fare, plus the unlock fee, plus about three hours out of my day. I shall send this info to me friend too. Yes there is a website that purports to be able to unlock the device but there is no guarantees that this will survive an update and the whole site is in Russian and I can't understand it.

Definitely not buying a Samsung device again now. Time to shift my SGS2 for another HTC I think...
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Old September 30th, 2013, 11:22 AM   #61 (permalink)
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Seems that even the SGS3 will get the region lock with the Kitkat update ...
http://forum.xda-developers.com/showpost.php?p=46003980&postcount=542

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Old September 30th, 2013, 12:31 PM   #62 (permalink)
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The issue should be clarified (and hopefully resolved) with time. I don't think it is Samsung's intention to screw frequent international travelers.
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Old September 30th, 2013, 01:01 PM   #63 (permalink)
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The issue should be clarified (and hopefully resolved) with time. I don't think it is Samsung's intention to screw frequent international travelers.
Yes I would hope not, especially as they seem to be targeting business users in general with this device.
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Old September 30th, 2013, 01:17 PM   #64 (permalink)
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I don't think it is Samsung's intention to screw frequent international travelers.
I rather thinks that's exactly the intention. Otherwise, why do it? And not just on the note 3 by all accounts.
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Old September 30th, 2013, 01:24 PM   #65 (permalink)
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I rather thinks that's exactly the intention. Otherwise, why do it? And not just on the note 3 by all accounts.
To prevent grey market importers from undercutting authorized retailers in countries where Samsung products are more expensive.
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Old October 1st, 2013, 11:05 AM   #66 (permalink)
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I have some new information.

I run a forum like this and one of my moderators went to Hong Kong last month, he has an iphone and he was not able to use there local sim. It seems it's not just a Samsung problem.

Thanks for your post Scootmien, I should get the correct colour Note 3 within the next few days and I will hunt down my nearest Samsung Service Centre. I shall let you all know the outcome and price.
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Old October 1st, 2013, 11:15 AM   #67 (permalink)
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Just telephoned my nearest "Samsung Service Centre" and they said they don't do it. I then asked him who will unlock it, he said to call the network provider.

I have this feeling that I'll be going round and round in circles.
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Old October 1st, 2013, 11:19 AM   #68 (permalink)
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I have some new information.

I run a forum like this and one of my moderators went to Hong Kong last month, he has an iphone and he was not able to use there local sim. It seems it's not just a Samsung problem.
This is certainly an interesting twist of that is the case. Which iPhone?
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Old October 1st, 2013, 12:05 PM   #69 (permalink)
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Just telephoned my nearest "Samsung Service Centre" and they said they don't do it. I then asked him who will unlock it, he said to call the network provider.

I have this feeling that I'll be going round and round in circles.
Ain't that a fact.

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Old October 1st, 2013, 01:14 PM   #70 (permalink)
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This is certainly an interesting twist of that is the case. Which iPhone?
I will find out which one, it's an iphone 5 though, could be the S model?
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Old October 2nd, 2013, 08:43 AM   #71 (permalink)
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Correction. He said that it was Network locked, so this could be a Samsung thing after all.

I received the phone but this time they sent the right colour, it's on charge. I have no choice but to find a way to get it unlocked, we've paid money for it and what we do with the phone is down to us.

When I switch my phone on, I will call Vodafone and ask them to remove the lock. If they say "No", I will ask for a refund because it will be no good to me and this was not explained before the purchase.
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Old October 2nd, 2013, 03:41 PM   #72 (permalink)
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When I switch my phone on, I will call Vodafone and ask them to remove the lock. If they say "No", I will ask for a refund because it will be no good to me and this was not explained before the purchase.
I'm with Vodafone too so I'd be very interested to hear how you get on please mate.
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Old October 3rd, 2013, 11:12 AM   #73 (permalink)
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I've just checked on the Carphone Warehouse website and every review of the device that casts it in a bad light and/or mentions the region lock, has been removed, including the review by my friend in HK.

I've just spoken to a chap at CPW on the phone and he was absolutely insistent that if I buy an unlocked Note 3 it will work with ANY sim card anywhere. He started to get quite aggressive when I suggested (and I did it very politely too) that he check on Google for the note 3 region lock fiasco as he, his colleague sat next to him and his superior were all completely unaware of this issue.

Time to go into a store and ask, I think.
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Old October 3rd, 2013, 01:44 PM   #74 (permalink)
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've just spoken to a chap at CPW on the phone and he was absolutely insistent that if I buy an unlocked Note 3 it will work with ANY sim card anywhere. He started to get quite aggressive when I suggested (and I did it very politely too) that he check on Google for the note 3 region lock fiasco as he, his colleague sat next to him and his superior were all completely unaware of this issue.

Time to go into a store and ask, I think.
Fight, fight, fight.
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Old October 3rd, 2013, 01:45 PM   #75 (permalink)
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You could point out there's a sticker on the box AND a booklet inside saying the phone is region locked?
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Old October 3rd, 2013, 03:03 PM   #76 (permalink)
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You could point out there's a sticker on the box AND a booklet inside saying the phone is region locked?
Funnily enough, I did mention the sticker, yes. The guy on the phone hasn't seen a box since they launched so he couldn't verify that. Neither could any of his immediate colleagues. Sad but true.

Tomorrow in the store I will definitely ask to see a box.
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Old October 4th, 2013, 02:29 PM   #77 (permalink)
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I've just seen a photo of a US version of the region-lock sticker. So it looks like their's are too or soon will be.



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Old October 4th, 2013, 03:58 PM   #78 (permalink)
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i dont really see an issue here.

the intention is to sell euro phones in the euro and they can only be unlocked using a euro sim for the first time. this then unlocks the device for use anywhere else in the world.

the reason is to stop euro phones going to the states (for example) before they have been officially released. I assume this is to do with deals / agreements with regional carriers.

Personally I see no evil in this.
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Old October 4th, 2013, 04:31 PM   #79 (permalink)
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i dont really see an issue here.

the intention is to sell euro phones in the euro and they can only be unlocked using a euro sim for the first time. this then unlocks the device for use anywhere else in the world.
You missed the bit about that being a great big fat lie, I'm guessing.



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the reason is to stop euro phones going to the states (for example) before they have been officially released. I assume this is to do with deals / agreements with regional carriers.

Personally I see no evil in this.
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Old October 5th, 2013, 04:31 AM   #80 (permalink)
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i dont really see an issue here.

the intention is to sell euro phones in the euro and they can only be unlocked using a euro sim for the first time. this then unlocks the device for use anywhere else in the world.

the reason is to stop euro phones going to the states (for example) before they have been officially released. I assume this is to do with deals / agreements with regional carriers.

Personally I see no evil in this.
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You missed the bit about that being a great big fat lie, I'm guessing.





Unfortunately, bonerp, if you haven't looked at this issue in detail, and why should you if it doesn't affect you, you won't see the bigger issue. This is not to denigrate you in any way, many haven't read up on it in detail as the issue doesn't affect them.

The 'official method' is great in the theory but the practice says something different. Simon is right, there are hundreds of posts all over the internet, including a thread on XDA that is now 90 pages long, filled full of people who all state that the 'official method' just does not work and that the devices are region locked period.

I have a friend who works for an international bank and he bought a Note 3, activated it correctly in the shop with the salesperson using his UK monthly contract sim, used it for a few days, even showed it to me in the flesh too so I could have a look. All was fine. He took it to the middle east on business, put his local sim in the device and it wouldn't work.

Now, as I also travel all over the world for protracted periods on business (i'm off out to the USA for six weeks on Monday as it happens), this is a big deal for me and for many others in my position. I use a local sim card as it cuts down on costs to a very great amount (compare circa 1 a minute on roaming charges against FREE (due to my home landline plan) should my good lady call me, for instance).

If Samsung are aiming this device at the Enterprise business market, and businessmen go abroad all the freaking time on business, it beggars belief that Samsung would intentionally shoot themselves in the foot by offering a business device that is not actually much good for the frequent international business traveller. It just does not make any sense whatsoever...
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Old October 5th, 2013, 04:41 AM   #81 (permalink)
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Excellent explanation.

The latest coming out of Samsung is you now have to take your phone to an official Samsung Service Centre to get it region unlocked. For a fee $$$. There is no evidence yet that any Service Centre has actually done this work for anyone or is even capable of doing it. (There is a Russian website which is said to be able to unlock these phones...)

The information coming out of Samsung has been wall-to-wall bull. Some people who have bought the phone supposedly unlocked - for business travel - are getting very angry and/or returning what are for their purposes useless phones.
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Old October 5th, 2013, 04:47 AM   #82 (permalink)
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Old October 5th, 2013, 05:16 AM   #83 (permalink)
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The latest coming out of Samsung is you now have to take your phone to an official Samsung Service Centre to get it region unlocked. For a fee $$$. There is no evidence yet that any Service Centre has actually done this work for anyone or is even capable of doing it. (There is a Russian website which is said to be able to unlock these phones...)
And my local Samsung Service Centre is over an hour away from where I live. Upon phoning, they knew nothing about the Region Lock or how to remove it...

Unbelievable...
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Old October 5th, 2013, 06:30 AM   #84 (permalink)
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So if there is a problem should we be lobbying Samsung for a fw update which enables non regional sims?
It's all very well wining but more effective to get the power of consumers to make the manufacturer change it.
I totally understand why Samsung would do this but if it doesn't work in reality get them to change it.
Sounds like a sticky vote /petition is needed.
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Old October 5th, 2013, 06:54 AM   #85 (permalink)
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It's all very well wining but more effective to get the power of consumers to make the manufacturer change it.
So you've tried to juggle cats recently then?

In all seriousness, yes you're right. However, I don't consider it whining, more making people who were previously unaware, aware, like your good self for instance.

I already have one friend who was previously unaware of the region lock get stung by it in a huge way by Samsung slipping this in by the back door. He's pi$$ed in the extreme as he's stuck overseas with a phone he can't use with his local sim card. He's had to shell out on another phone whilst over there in order to use his local sim and in the interim between finding out his 'unlocked' phone wasn't actually unlocked and getting this replacement phone, he's had to rack up substantial roaming charges using his UK sim. To say he's never going to buy another Samsung is an understatement. You ought to hear the level of vitriol he has spewed forth against them; he's not a happy bunny as he estimates he's had to spend an extra 100 on calls that he wouldn't have had to spend if his unlocked phone had been just that.

However, thing are moving on XDA to get some kind of petition up and running that Samsung can helpfully ignore.

This might not impact you, and fair enough for that, but it does impact a lot of people and those people are very very annoyed. The other issue is that a lot of UK sellers, like Carphone Warehouse and Phones4U have indicated to me on the telephone that if I buy a Note 3 from them I can use any sim card in it from any region. One CSR at Carphone Warehouse refused to even believe me that region locking was a thing. None of them had seen a retail box so they were unaware of the sticker. Again the guy at CPW on the phone refused to even acknowledge that there WAS a sticker, even though the boxes in the store all carry them (I know, I checked yesterday).

Samsung UK have given me two different and completely conflicting sets of information over the phone. To be honest, no-one knows what the hell Samsung is doing, even the people that work for the bloody company.

The whole thing is a complete shambles and Samsung are becoming a laughing stock in some circles I frequent. I know one purchasing manager who has now cancelled an order of thirty Galaxy S4's purely because of this news (For info, Samsung have stated that any Galaxy device bought after July 2013 will have this region lock and it will also be implemented to Note 2's, S4's etc bought before this date in a forthcoming update).

This is a drop in the ocean for Samsung and I see them keeping their mouths shut until we either capitulate or rattle our sabres loud enough that the world listens. Let's hope we can beat our shields loud enough, eh?
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Old October 5th, 2013, 08:18 AM   #86 (permalink)
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HTC owners protested the change to a permanently locked bootloader through petition and prevailed. It was easy to sign the petition with Twitter.

We were ignored at first, then HTC said it wasn't a problem and then the tweets took off, the petition grew and the press got a solid hold on it in their second round of reports.

HTC caved to the pressure and produced the HTCdev.com unlock.

AT&T and Verizon managed to nail contracts excluding access to it but everyone has it as I recall.

Moral of the story is that it's not a perfect world but petitions can work.

Got a link to the XDA thread?

I don't see a Samsung in my future but we're all in this together - I'll sign up, definitely.
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Old October 5th, 2013, 08:49 AM   #87 (permalink)
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Got a link to the XDA thread?
SIM restrictions on unlocked European Note3 - xda-developers

With compliments.

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Old October 5th, 2013, 10:33 AM   #88 (permalink)
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If someone needs a solution immediately ... there is an app RegionLock Away ...
http://forum.xda-developers.com/showthread.php?t=2470551

Harry
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Old October 5th, 2013, 11:19 AM   #89 (permalink)
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If someone needs a solution immediately ... there is an app RegionLock Away ...
[APP][2013.10.05] RegionLock Away - xda-developers

Harry
Unfortunately I am led to believe that this will only work on a rooted phone as the app overwrites the region lock blacklist which can't be done unless the user has root access to the device.

Of course, within weeks there will be a plethora of ROMs out there for the root connoisseur and I bet you a damned if I know to a diddle-eye Joe that they all circumvent the region lock and the Knox eFuse counter. (Currently rooting sets the Knox counter to 0x1 with no way of returning it to 0x0 and no way thereafter of using Knox).
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Old October 5th, 2013, 11:36 AM   #90 (permalink)
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Unfortunately I am led to believe that this will only work on a rooted phone ...
Seems that the dev works on a version for unrooted Notes ... also because of the warranty.
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Old October 5th, 2013, 11:43 AM   #91 (permalink)
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Seems that the dev works on a version for unrooted Notes ... also because of the guarantee.

Harry
If that's the case then it could be just what we need. Chainfire is a top chap with a veritable shed load of dev experience so i'll await his findings with interest.
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Old October 5th, 2013, 01:30 PM   #92 (permalink)
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If that's the case then it could be just what we need. Chainfire is a top chap with a veritable shed load of dev experience so i'll await his findings with interest.
Feel free to post me your UK sim and I can see if it works on this phone. I can in turn send you a t mobile sim that I dont need and see if it works on yours.
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Old October 5th, 2013, 05:57 PM   #93 (permalink)
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I've been thinking about the claims that the region lock is going to "retro fitted" by software update to other phones including those already sold.

Seems to me that would be actionable.
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Old October 17th, 2013, 03:20 PM   #94 (permalink)
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Latest from Samsung:
Quote:
Originally Posted by Samsung
We assure you that the pleasant and smooth user experience for our customers with Samsung products is a top priority for us. Of course, we take customer feedback to heart.

The fact that the regional SIM Lock function ensures this degree of uncertainty , we did not expect. Therefore, we collected and analyzed the many questions in the last days.

The regional SIM lock feature on the latest Samsung products will remain in place. We are currently examining intensively However , how can we optimize and simplify the procedure for total customer satisfaction. To answer all the questions satisfactorily, but we still need some time.

If users previously have problems with the deactivation of the regional SIM lock function, they can contact customer service . This supports like the activation process so that customers can use their device without restrictions .
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Old October 17th, 2013, 06:22 PM   #95 (permalink)
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Please tell me that's from Google Translate. If that's a quote they really should employ a native English speaker for this stuff.
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Old October 17th, 2013, 10:12 PM   #96 (permalink)
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Please tell me that's from Google Translate. If that's a quote they really should employ a native English speaker for this stuff.
I'm guessing. I think it came out of Germany.

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Old October 18th, 2013, 05:01 AM   #97 (permalink)
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Quote:
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I'm guessing. I think it came out of Germany.

Yep, a statement of Samsung Germany ... published only in German language.
I wonder if Samsung Korea knows about ...

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Old October 18th, 2013, 05:41 AM   #98 (permalink)
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I may try and get to Samsung in London which sold me my phone and see what they have to say if I ask them to unlock my phone...
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Old October 18th, 2013, 04:04 PM   #99 (permalink)
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Today the Note 3 got an update.
Now it might accept SIM cards from other regions when the Note 3 was correctly activated in its home region.

Sorry, you've to use Google Translate ...
http://allaboutsamsung.de/2013/10/samsung-galaxy-note-3-neues-update-behebt-anscheinend-probleme-mit-dem-region-lock/

Harry
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Old October 19th, 2013, 12:22 PM   #100 (permalink)
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Solved and posted on my site.

More...
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