Go Back   Android Forums > Android Phones > Samsung Galaxy Note 3

Like Tree1Likes
  • 1 Post By ccorax

test: Reply
 
LinkBack Thread Tools
Old October 23rd, 2013, 09:51 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Posts: 21
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default syncing issue for imap on native email app

Is anyone else having the same problem as I have?

I am unable to retrieve emails on my note3 native email app. Sending is alright. This only occurs for my imap work accounts, I.e. godaddy, etc. The server is working fine, as I have no issues receiving emails on my other devices

Sending and retrieving works perfectly fine for my gmail accounts.

I just cant retrieve emails!

Argh.....

Advertisements
xerph is offline  
Reply With Quote
sponsored links
Old October 23rd, 2013, 10:25 PM   #2 (permalink)
U Just Luv My OPPOstyle
 
KOLIO's Avatar
 
Join Date: Jan 2011
Posts: 4,516
 
Device(s): 1+1 | OPPO FIND 7 | OPPO N1 | SAMSUNG GEAR 2/FIT | CHROMECAST
Carrier: T-MOBILE/AT&T

Thanks: 4,641
Thanked 1,940 Times in 1,424 Posts
Default

No problems w/my work OWA account. No special set-up needed, just chose the sync-push options & have had no problems whatsoever.
KOLIO is offline  
Reply With Quote
Old October 23rd, 2013, 10:28 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Posts: 21
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

Hi,
Ive done all that. It all worked fine for my S3, but somehow, not quite working for my new note3.
xerph is offline  
Reply With Quote
Old October 23rd, 2013, 10:35 PM   #4 (permalink)
U Just Luv My OPPOstyle
 
KOLIO's Avatar
 
Join Date: Jan 2011
Posts: 4,516
 
Device(s): 1+1 | OPPO FIND 7 | OPPO N1 | SAMSUNG GEAR 2/FIT | CHROMECAST
Carrier: T-MOBILE/AT&T

Thanks: 4,641
Thanked 1,940 Times in 1,424 Posts
Default

I did actually have to manually change the server name to:

owa.xxxxxxxx.edu (or whichever suffix applies).

Other than that, no other changes.
Sorry about the omission in my previous post.
KOLIO is offline  
Reply With Quote
Old October 23rd, 2013, 10:42 PM   #5 (permalink)
Senior Member
 
jwither's Avatar
 
Join Date: Aug 2011
Location: Underground
Posts: 615
 
Device(s): Samsung Galaxy Tab 2 7.0 GT-P3113, Sony Google TV, Samsung Galaxy Note 3, Nextbook 7.
Carrier: Verizon

Thanks: 57
Thanked 146 Times in 110 Posts
Default

Quote:
Originally Posted by KOLIO View Post
I did actually have to manually change the server name to:

owa.xxxxxxxx.edu (or whichever suffix applies).

Other than that, no other changes.
Sorry about the omission in my previous post.
Googling around I'm reading that GoDaddy's IMAP doesn't support push, unless it's a recent addition to their service.

Are you sure your other devices aren't set up for Exchange services instead?

Edit: Yeah, "owa" means Outlook Web Access, which is part of MS Exchange, so delete the account from your phone and add it as an Exchange account.

When you do that, it doesn't use IMAP, or POP. It's actually HTTPS.
__________________
I'm not always this crabby, some days I'm worse.
jwither is offline  
Last edited by jwither; October 23rd, 2013 at 11:06 PM.
Reply With Quote
Old October 24th, 2013, 10:18 AM   #6 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Posts: 21
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

hi jwither,

I guess that could be the problem, in regards to push support. As my previous phone (S3) didnt have that option in the syncing options.

Would this be rectified if i chose to sync it every 5min instead of "push"?

Will using "push" eat up more batt too?
xerph is offline  
Reply With Quote
Old October 24th, 2013, 10:39 AM   #7 (permalink)
Senior Member
 
jwither's Avatar
 
Join Date: Aug 2011
Location: Underground
Posts: 615
 
Device(s): Samsung Galaxy Tab 2 7.0 GT-P3113, Sony Google TV, Samsung Galaxy Note 3, Nextbook 7.
Carrier: Verizon

Thanks: 57
Thanked 146 Times in 110 Posts
Default

Quote:
Originally Posted by xerph View Post
Will using "push" eat up more batt too?
I don't know. Would be a good question to Google. You might find that the only way for the unread badge count to update would be to sync on schedule. It's been a known issue on Android for some time with regard to Exchange email accounts

iPhones will update the unread count badge periodically. In other words, if you read an email on another device, it will update the unread count badge on an iPhone, but the stock Android email app won't.

I played around with it some last week, but I don't remember if sync'ing on schedule updates them. I'd rather they push and leave the unread count, than wait x number of minutes for the next sync.
jwither is offline  
Reply With Quote
Old October 24th, 2013, 12:23 PM   #8 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Oct 2012
Posts: 21
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by jwither View Post
I don't know. Would be a good question to Google. You might find that the only way for the unread badge count to update would be to sync on schedule. It's been a known issue on Android for some time with regard to Exchange email accounts

iPhones will update the unread count badge periodically. In other words, if you read an email on another device, it will update the unread count badge on an iPhone, but the stock Android email app won't.

I played around with it some last week, but I don't remember if sync'ing on schedule updates them. I'd rather they push and leave the unread count, than wait x number of minutes for the next sync.
It aint so much the badge count (though that is very helpful to me), but its more like i cant even retrieve emails....

Im using K9 now... gave up on the native app..

Just disappointed that there is even such an issue for such a high end flagship model...
xerph is offline  
Reply With Quote
Old October 24th, 2013, 01:20 PM   #9 (permalink)
Senior Member
 
jwither's Avatar
 
Join Date: Aug 2011
Location: Underground
Posts: 615
 
Device(s): Samsung Galaxy Tab 2 7.0 GT-P3113, Sony Google TV, Samsung Galaxy Note 3, Nextbook 7.
Carrier: Verizon

Thanks: 57
Thanked 146 Times in 110 Posts
Default

Quote:
Originally Posted by xerph View Post
It aint so much the badge count (though that is very helpful to me), but its more like i cant even retrieve emails....

Im using K9 now... gave up on the native app..

Just disappointed that there is even such an issue for such a high end flagship model...
It's not an issue with the phone, lots of people are receiving email through Exchange servers, myself included.
jwither is offline  
Reply With Quote
Old November 7th, 2013, 08:37 AM   #10 (permalink)
New Member
 
Join Date: Nov 2013
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Having the same problem. I have several email accounts through domains I own. N3 is not syncing mail for any of them. Gmail and Outlook are fine, and they all work fine with K-9mail. Removing and adding them back does nothing. Factory reset does nothing. If I over scroll the bottom of the mail list, it will fetch more messages. Sync button does nothing. Went to Verizon and had them set up an account on another device. Same problem. My Bionic had no issues with this. It has to be a bug. Samsung says they have no bug reports about this issue. They have one now. Please report this to them or it will not get fixed. The software update yesterday didn't address it.

EDIT: The issue seems related to native imap and not pop. Set up one of my accounts as POP and it syncs without an issue.
toptobottom likes this.
ccorax is offline  
Last edited by ccorax; November 7th, 2013 at 10:35 AM.
Reply With Quote
sponsored links
Old November 7th, 2013, 02:36 PM   #11 (permalink)
Member
 
Join Date: Jul 2010
Location: Glen Spey, NY
Gender: Male
Posts: 140
 
Device(s): Note 3, Galaxy S3 (retired) DInc (retired)
Carrier: Verizon

Thanks: 23
Thanked 40 Times in 34 Posts
Default

@ccorax

I second that because like the OP, I too have had a Godaddy account that needed to be changed to pop.secureserver.net in order for the Samsung email client to sync properly. Unfortunately I missed this thread to chime when posted.
__________________
She said, "Is that a Note 3 in your pocket or are you just excited to see me?"
toptobottom is offline  
Reply With Quote
Reply

Samsung Galaxy Note 3
Current Rating:
Rate this Phone:

Samsung is coming back with its legendary phablet. The Samsung Galaxy Note 3 comes packed with the best of specs, featuring a 5.7-inch display, a Snapdragon 800 procesor, a 3200 mAh battery and all the specs you can expect from a top-end device.&nb... Read More



Go Back   Android Forums > Android Phones > Samsung Galaxy Note 3
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 07:02 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.