Go Back   Android Forums > Android Phones > Samsung Galaxy Note

New Forums: Nexus 6 | Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old June 9th, 2012, 09:59 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Cry I Think My Gnote Might Be Bricked

Hello, I am from the UK and have a Samsung Galaxy Note. I got the option to upgrade to ICS 4.0 last night. Before attempting to update it was rooted but not on a custom OS. ICS downloaded fine, however after it rebooted it got to the end of the installation bar and just stopped. Not sure what to do, I just left it until eventually my phones battery ran out. Now my phone doesn't turn on past the "Samsung Galaxy Note N7000" screen. I've only had the phone 10 days! What can I do?
Thanks

Advertisements
jmashdown is offline  
Reply With Quote
sponsored links
Old June 9th, 2012, 10:45 AM   #2 (permalink)
Senior Member
 
Join Date: Mar 2010
Location: Hemel Hempstead, UK
Gender: Male
Posts: 707
 
Device(s): Samsung Galaxy Note 8 GT-N5110 tablet Samsung Galaxy Note GT-N7000 (International) (now used by my
Carrier: Three UK

Thanks: 17
Thanked 47 Times in 46 Posts
Default

What happens when you connect the cable to recharge it? Does the screen light up to show a battery icon? Have you tried keeping the power button pressed for about teen seconds?

Ian
ifb-online is offline  
Reply With Quote
Old June 9th, 2012, 11:32 AM   #3 (permalink)
Member
 
Join Date: Jan 2012
Location: Germany
Posts: 307
 
Device(s): Galaxy Note (Blu..ack) international version running Gingerbread!
Carrier: Not Provided

Thanks: 6
Thanked 69 Times in 62 Posts
Default

If you really have bricked your phone, the bad news is that there is nothing to be done other than sending the phone back to Samsung to have the eMMC chip replaced.

Before you do that, take the battery out of the phone for a while just to make sure it is properly reset. If that doesn't work then press and hold volume up, the home button and the power button for ten seconds. This will take you into a menu where you can perform a reset (or directly reset the phone). This certainly cannot hurt at this point.

Good luck! I hope you can recover you phone.

Regards,
Eric Ritchie.
touringhaggis is offline  
Reply With Quote
The Following 2 Users Say Thank You to touringhaggis For This Useful Post:
Europa76 (June 10th, 2012), jmashdown (June 12th, 2012)
Old June 9th, 2012, 01:35 PM   #4 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by touringhaggis View Post
If you really have bricked your phone, the bad news is that there is nothing to be done other than sending the phone back to Samsung to have the eMMC chip replaced.

Before you do that, take the battery out of the phone for a while just to make sure it is properly reset. If that doesn't work then press and hold volume up, the home button and the power button for ten seconds. This will take you into a menu where you can perform a reset (or directly reset the phone). This certainly cannot hurt at this point.

Good luck! I hope you can recover you phone.

Regards,
Eric Ritchie.
Thanks Eric, the battery had been left out overnight. I have got to the reset screen, which looks fairly promising. I have a choice to reboot, apply update from external storage, wipe data/factory reset, wipe cache partition, and apply update from cache. I assume you are saying I should "wipe data/ factory reset"?
I'm not exactly 'tech savvy', and this is my first android, so is it possible you could explain what these actions will do?
Thanks



Quote:
Originally Posted by ifb-online View Post
What happens when you connect the cable to recharge it? Does the screen light up to show a battery icon? Have you tried keeping the power button pressed for about teen seconds?

Ian
Thanks for your help Ian, the screen does light up to show a battery icon, the same as it would if you normally charged the phone while switched off. I did not notice anything happen when I held the power button down for 10 seconds.
John
jmashdown is offline  
Reply With Quote
Old June 9th, 2012, 05:09 PM   #5 (permalink)
Member
 
Join Date: Jan 2012
Location: Germany
Posts: 307
 
Device(s): Galaxy Note (Blu..ack) international version running Gingerbread!
Carrier: Not Provided

Thanks: 6
Thanked 69 Times in 62 Posts
Default

Quote:
Originally Posted by jmashdown View Post
Thanks Eric, the battery had been left out overnight. I have got to the reset screen, which looks fairly promising. I have a choice to reboot, apply update from external storage, wipe data/factory reset, wipe cache partition, and apply update from cache. I assume you are saying I should "wipe data/ factory reset"?
I'm not exactly 'tech savvy', and this is my first android, so is it possible you could explain what these actions will do?
Well reboot is obvious. I guess it is there to act as an abort option. Update from external storage would be useful in case you have downloaded a ROM and want to apply it. This is not your case since you performed an OTA update. You want the wipe data option. This will delete all installed apps and your settings and will restore the phone to a factory fresh state (at least as far as the system partition is concerned). Any data you have on the phone should be safe unless you select the format storage option (which you should NOT do).

My theory is that something you had installed is preventing the boot process from completing. After this reset (and hopefully you boot into ICS) you will need to reinstall all your apps and reconfigure your phone. You may also need to call your cell provider to get them to resend the network config SMSs if you cannot use mobile data. Yes, this is a pain, but hopefully you'll get your phone back!

Good luck!

Regards,
Eric Ritchie.
touringhaggis is offline  
Reply With Quote
The Following User Says Thank You to touringhaggis For This Useful Post:
jmashdown (June 12th, 2012)
Old June 9th, 2012, 06:14 PM   #6 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by touringhaggis View Post
You want the wipe data option. This will delete all installed apps and your settings and will restore the phone to a factory fresh state (at least as far as the system partition is concerned). Any data you have on the phone should be safe unless you select the format storage option (which you should NOT do).

My theory is that something you had installed is preventing the boot process from completing. After this reset (and hopefully you boot into ICS) you will need to reinstall all your apps and reconfigure your phone.
Thanks again Eric. I did the factory reset but still have the same problem. It just doesn't get beyond the screen telling me what phone I have. I can get into download mode, so do you think I should try and install a ROM or something?
jmashdown is offline  
Reply With Quote
Old June 9th, 2012, 06:33 PM   #7 (permalink)
Member
 
Join Date: Jan 2012
Location: Germany
Posts: 307
 
Device(s): Galaxy Note (Blu..ack) international version running Gingerbread!
Carrier: Not Provided

Thanks: 6
Thanked 69 Times in 62 Posts
Default

Can't hurt at this point I guess but make sure to flash a original Samsung ROM as this will not void your warranty. You can choose between the ICS update or going back to Gingerbread. I would tend to prefer going back myself, but then, I always did like to play it safe.

I can't tell you where to get the ROMs myself since I have never done this procedure (this is also my first Android device), but you should be able to get some links from this forum. In particular there is at least one thread describing how to go back to Gingerbread.

Regards,
Eric Ritchie.
touringhaggis is offline  
Reply With Quote
The Following User Says Thank You to touringhaggis For This Useful Post:
jmashdown (June 12th, 2012)
Old June 9th, 2012, 10:53 PM   #8 (permalink)
Member
 
Join Date: Jul 2010
Location: venezia, italy
Posts: 164
 
Device(s): Samsung Galaxy Note Jelly Bean XXLSC
Carrier: Not Provided

Thanks: 12
Thanked 22 Times in 22 Posts
Default

Quote:
Originally Posted by touringhaggis View Post
Can't hurt at this point I guess but make sure to flash a original Samsung ROM as this will not void your warranty. You can choose between the ICS update or going back to Gingerbread. I would tend to prefer going back myself, but then, I always did like to play it safe.

I can't tell you where to get the ROMs myself since I have never done this procedure (this is also my first Android device), but you should be able to get some links from this forum. In particular there is at least one thread describing how to go back to Gingerbread.

Regards,
Eric Ritchie.
you can download stock rom for your device on the link below, choose your region. you should register first to be able to download. those are all official samsung firmwares and installing one of those doesn't void your warranty. since you are in uk, i suggest you flash first gingerbread xxlc1 open for europe (there are lots of xxlc1) because as i have experienced before, flashing a single file from your current state doen't get you past the android icon. xxlc1 has 3 files namely pda, csc and modem. also download the flash programs in the menu above the page. you will get all the necessary program files and flash guide in pdf format. read and follow instructions carefully.

SamMobile Firmware Page
ayongkot is offline  
Last edited by ayongkot; June 9th, 2012 at 11:03 PM. Reason: add comments
Reply With Quote
The Following User Says Thank You to ayongkot For This Useful Post:
jmashdown (June 12th, 2012)
Old June 11th, 2012, 09:22 AM   #9 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ayongkot View Post
you can download stock rom for your device on the link below, choose your region. you should register first to be able to download. those are all official samsung firmwares and installing one of those doesn't void your warranty. since you are in uk, i suggest you flash first gingerbread xxlc1 open for europe (there are lots of xxlc1) because as i have experienced before, flashing a single file from your current state doen't get you past the android icon. xxlc1 has 3 files namely pda, csc and modem. also download the flash programs in the menu above the page. you will get all the necessary program files and flash guide in pdf format. read and follow instructions carefully.

SamMobile Firmware Page
Thank you for your help. I have downloaded what I need and will try this soon.
jmashdown is offline  
Reply With Quote
Old June 12th, 2012, 05:38 AM   #10 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Default

Before I do though, will I need to install clockworkmod recovery?
jmashdown is offline  
Reply With Quote
sponsored links
Old June 12th, 2012, 11:47 AM   #11 (permalink)
Member
 
Join Date: Jul 2010
Location: venezia, italy
Posts: 164
 
Device(s): Samsung Galaxy Note Jelly Bean XXLSC
Carrier: Not Provided

Thanks: 12
Thanked 22 Times in 22 Posts
Default

Quote:
Originally Posted by jmashdown View Post
Before I do though, will I need to install clockworkmod recovery?

No. you only have to charge your battery to full and then read the manual on how to proceed.
ayongkot is offline  
Last edited by ayongkot; June 12th, 2012 at 11:48 AM. Reason: corrections
Reply With Quote
The Following User Says Thank You to ayongkot For This Useful Post:
jmashdown (June 12th, 2012)
Old June 12th, 2012, 06:31 PM   #12 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Location: UK
Posts: 8
 
Device(s): Samsung Galaxy Note
Carrier: Not Provided

Thanks: 6
Thanked 0 Times in 0 Posts
Default

Thank you guys very much for your help. The phone is now working as per normal (back on gingerbread).
jmashdown is offline  
Reply With Quote
Old June 23rd, 2012, 12:31 AM   #13 (permalink)
Junior Member
 
Join Date: Feb 2010
Location: São Paulo - Brazil
Posts: 26
 
Device(s): Macbook Pro i5 13" Galaxy Note
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

good for you, i had the same problem updating my former galaxy tab :P
faberzinho is offline  
Reply With Quote
Reply
Tags
bricked, galaxy note, help me, ice cream sandwich, ics, n7000, please help me, stuck at boot, stuck at loading screen, thank you, thank you for any reply


Go Back   Android Forums > Android Phones > Samsung Galaxy Note
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 12:12 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.