Go Back   Android Forums > Android Phones > Samsung Galaxy Note

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old December 3rd, 2012, 05:17 PM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default Updating GT-N7000

Hi,

For a few days now, Kies is telling me that there is a new firmware for my phone, and telling me to update. Kies would say that it is downloading something, and then about ten minutes more, download something else. This second download, however does not complete because the computer for some reason reboots (this second download takes about three hours). I have changed the power settings on the computer but it still reboots.

I don't think this reboot is normal because the end result is that I don't get updated.

Any help will be greately appreciated.

If it helps I am using windows xp

Mephos is offline  
Reply With Quote
sponsored links
Old December 3rd, 2012, 05:27 PM   #2 (permalink)
Senior Member
 
Howard Hopkinson's Avatar
 
Join Date: Oct 2010
Posts: 617
 
Device(s):
Carrier: Not Provided

Thanks: 201
Thanked 201 Times in 93 Posts
Default

Have you tried updating OTA?

Click settings/about phone/software update/update and follow the instructions.

Make sure your phone is fully charged and wifi is enabled.
Howard Hopkinson is offline  
Reply With Quote
Old December 3rd, 2012, 05:40 PM   #3 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

here is the beauty part. OTA tells me that there is no update available.
Mephos is offline  
Reply With Quote
Old December 3rd, 2012, 06:12 PM   #4 (permalink)
Senior Member
 
Howard Hopkinson's Avatar
 
Join Date: Oct 2010
Posts: 617
 
Device(s):
Carrier: Not Provided

Thanks: 201
Thanked 201 Times in 93 Posts
Default

Ok, try this.

Start Kies on your pc(without your phone being connected) and click help/update to check if there is an update for Kies itself. If there is, download and install it then restart your pc.

Now start Kies and once it has loaded connect your phone and wait and see if any updates are found. Can you now install any updates found?

May I ask what your approximate location is and also what is your current firmware version?
Howard Hopkinson is offline  
Last edited by Howard Hopkinson; December 3rd, 2012 at 06:40 PM. Reason: Corrected Kies menu instructions.
Reply With Quote
Old December 3rd, 2012, 06:25 PM   #5 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I have the latest version of Kies, I have uninstalled and installed that programme too many to remember.

This is the message I get for firmware upgrade:

Current Firmware version : PDA:KK2 / PHONE:KK1 / CSC:KK2 (VNO)
Latest firmware version: PDA:LR3 /PHONE:LR1 /CSC: LR1(VNO)

and no, I have not tried to nor rooted my phone

I am in the Caribbean, and my android version is 2.3.6.

A friend and I bought our phones the same time (we both live in the same country), but he had a different carrier. His phone got updated, mine did not. I have switched to the same carrier as he, yet nothing is happening.

I will try what you say to see if anything will happen
Mephos is offline  
Last edited by Mephos; December 3rd, 2012 at 06:35 PM. Reason: new information
Reply With Quote
Old December 3rd, 2012, 06:41 PM   #6 (permalink)
Senior Member
 
Howard Hopkinson's Avatar
 
Join Date: Oct 2010
Posts: 617
 
Device(s):
Carrier: Not Provided

Thanks: 201
Thanked 201 Times in 93 Posts
Default

I think that update is ICS, probably 4.0.3(with a further update to 4.0.4 once it's been applied) or maybe it's 4.0.4 as it is.

I don't know why you're having problems with it, maybe someone else will be able to give you other suggestions.

If you manage to solve your problem it would be appreciated if you could post the outcome.
Howard Hopkinson is offline  
Reply With Quote
Old December 3rd, 2012, 06:45 PM   #7 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I will.

I have downloaded Kies on four computers, only two would 'see' that my phone needed an update.

I will just have to wait a few more days to see what happens.
Mephos is offline  
Reply With Quote
Old December 5th, 2012, 09:13 PM   #8 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

So Kies update tonight...and it is not connecting to my Note. If it is not one, it is another... I think I will go apple!
Mephos is offline  
Reply With Quote
Old December 6th, 2012, 09:20 AM   #9 (permalink)
Member
 
Join Date: Feb 2012
Location: North Wales, UK
Posts: 320
 
Device(s): Galaxy Note II SIM Free. GT-N7100. OS 4.1.2 JB
Carrier: UK '3' Network

Thanks: 241
Thanked 82 Times in 71 Posts
Default

Quote:
Originally Posted by Mephos View Post
I will.

I have downloaded Kies on four computers, only two would 'see' that my phone needed an update.

I will just have to wait a few more days to see what happens.
Is it possible for you to update the phone on your friends's PC? If it worked for him - who knows?

Alternativly, at a service centre. I have had that done once and it was FOC.

Finally, I suppose a hard reset might just be worth trying!
PiscesCloud is offline  
Reply With Quote
Old December 6th, 2012, 07:36 PM   #10 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

It does not work that way. He got his update via OTA
Mephos is offline  
Reply With Quote
sponsored links
Old December 10th, 2012, 07:09 PM   #11 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2012
Location: Saint Lucia
Gender: Male
Posts: 12
 
Device(s): Samsung Galaxy Note N7000
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I got everything to work. I am now upgraded. I used another computer and used the usb ports at the back of the computer. Thanks for all your help.
Mephos is offline  
Reply With Quote
The Following User Says Thank You to Mephos For This Useful Post:
Howard Hopkinson (December 10th, 2012)
Old December 10th, 2012, 11:42 PM   #12 (permalink)
Senior Member
 
Howard Hopkinson's Avatar
 
Join Date: Oct 2010
Posts: 617
 
Device(s):
Carrier: Not Provided

Thanks: 201
Thanked 201 Times in 93 Posts
Default

That's great news and thanks for letting us know.
Howard Hopkinson is offline  
Reply With Quote
Old December 11th, 2012, 04:42 AM   #13 (permalink)
Member
 
Join Date: Sep 2012
Posts: 115
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 1 Time in 1 Post
Default

There is hope that the other computers will update your phone. I use my primary computer the last time but this was not the case it did not upgrade my first one but my other computer with not too much programs did and as you were glad but even gladder when my primary computer did my last upgrade.
newbie4 is offline  
Reply With Quote
Old December 12th, 2012, 08:26 AM   #14 (permalink)
New Member
 
Join Date: Dec 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi,
i have 4.0.3 update , and when i need update my phone from kies it tell my "no update available"
and i have last update for kies
so wheat wrong ???
man4war is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > Samsung Galaxy Note
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 11:48 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.