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Old January 20th, 2013, 11:53 PM   #1 (permalink)
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Unhappy Can't connect to Kies no matter what I do!

I'm stumped.

Kies does not recognize that my Samsung Galaxy Note is connected to my Mac.

1) I am using the right cable, and when I plug it in, my phone starts charging....yet Kies continues to ask me to plug it in
2) I have downloaded Kies three times.
3) I have disconnected the cord and reconnected--nada

What do I do?? I want to move my photos off the phone into Kies!


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Old January 21st, 2013, 04:27 AM   #2 (permalink)
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Default doodlebug1 Kies can be stubborn some times.

doodlebug1 Kies can be stubborn some times.

Here is my #1 TipÖ You shouldnít need Kies.

You donít need to use Kies to transfer pictures from your phone to your computer, just turn your phone into a mass storage or disk drive by going into your USB settings after you plug your phone in.

<I donít know Mac computers very well but it should be roughly the same>

If the phone doesnít show any USB options after you plug in your phone and pull down the status bar. Then go to where it shows removable devices (like flash drives) on the computer and see if your phone is listed there.

If it is showing then click on it and go into the DCIM folder and then the Camera Folder and you should see all your pictures and media there.

Just click your back button a few times Right click your DCIM folder and click Copy, then minimize that window and PASTE the DCIM folder onto your computers Desktop (or anywhere you can easily find your DCIM folder again to access your pictures.

Easy as Pie.

NOW if the computer isnít recognizing the phone (I know itís charging) then here are some things to try.
1st of all make sure you are using a DATA cable. If your usb is not a data cable then it will allow you to charge it and not transfer data. Try and use your original charging/data cable if able.

Unplug and then power off both the phone and the computer then power them back on. (I have seen Kies need a computer reboot to work right, even if it doesnít prompt you to do so). Once they are both rebooted then plug them into each other and see if it helped.

If Kies is asking you to update then do so.

Try a different USB port on your computer.

Download your device drivers manually for your device through Kies.

Make sure your computer has an internet connection.

Make sure to uninstall ANY other Samsung sync software on the computer.

Try a different computer Ė try as you will some computers are just a PIAN IN THE NECK to get to sync to a computer.

Backup your Samsung phone to a memory card instead.
Good luck my friend and I complement your wisdom in keeping a backup of your media. You never know when a phone might malfunction or accidently get broken or lost or stolen.

Oh, and look into the app Google Drive as well. 5GB of FREE online storage with Google, just upload everything while connecting to a Wi-Fi.

~James~
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Old January 23rd, 2013, 01:05 PM   #3 (permalink)
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Unhappy

Thank you so much for responding. My responses in red:

You donít need to use Kies to transfer pictures from your phone to your computer, just turn your phone into a mass storage or disk drive by going into your USB settings after you plug your phone in.

I do see USB utilities. It takes me to a page that says USB mass storage, plus directs me to do "Connect storage to PC". When I clicked on the latter, I get another box that says "Connect USB cable to use mass storage"...AND IT IS CONNECTED. Same problem. I then try another USB outlet on my computer. As with the first one, it does "connect" to my phone, as I get that sound that shows it's "charging", but still have the same box asking me to connect USB cable to use mass storage.

If the phone doesnít show any USB options after you plug in your phone and pull down the status bar. Then go to where it shows removable devices (like flash drives) on the computer and see if your phone is listed there.

This I can't find anywhere on my Mac.

If it is showing then click on it and go into the DCIM folder and then the Camera Folder and you should see all your pictures and media there.

Just click your back button a few times Right click your DCIM folder and click Copy, then minimize that window and PASTE the DCIM folder onto your computers Desktop (or anywhere you can easily find your DCIM folder again to access your pictures.

Easy as Pie. So far, it's been easy as riding a bike with nails in the seat.

NOW if the computer isnít recognizing the phone (I know itís charging) then here are some things to try.
1st of all make sure you are using a DATA cable. If your usb is not a data cable then it will allow you to charge it and not transfer data. Try and use your original charging/data cable if able.

This is the original cable. So....I went and got the cable that charges my phone in my bedroom. It connects just like the other one--the noise that shows it's charging. But nothing more.

Unplug and then power off both the phone and the computer then power them back on. (I have seen Kies need a computer reboot to work right, even if it doesnít prompt you to do so). Once they are both rebooted then plug them into each other and see if it helped.

I did this with Klies three times. No go.

If Kies is asking you to update then do so.

Try a different USB port on your computer. Have tried both. No go.

Download your device drivers manually for your device through Kies. Not sure how to do that.

Make sure your computer has an internet connection. It's connected.

Make sure to uninstall ANY other Samsung sync software on the computer. Don't think I have any. I'll look again.

Try a different computer Ė try as you will some computers are just a PIAN IN THE NECK to get to sync to a computer. HA!! I'll see if I can download it to a second computer in our house.

Backup your Samsung phone to a memory card instead. I'm pretty sure I have a memory card. Just don't trust it. This is all happening because I need to turn on a new Samsung Galaxy Note---this current one had multiple problems, one of which a poor connection, plus SLOW load on desktop. But I'm scared to death to take the two cards I have inside this one and load into new one without somehow transferring my photos over to my computer. sighhh.

Good luck my friend and I complement your wisdom in keeping a backup of your media. You never know when a phone might malfunction or accidently get broken or lost or stolen.

Oh, and look into the app Google Drive as well. 5GB of FREE online storage with Google, just upload everything while connecting to a Wi-Fi.

~James~[/QUOTE]
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Old January 23rd, 2013, 01:15 PM   #4 (permalink)
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Guess what?? IT WAS A DEFECT IN THE FIRST CORD--the same cord that came with my phone!! I just went back to look at the USB part of my phone, and voila, it showed it to be connected with this second cord I got! Wooo hoooo. So my photos are now on my computer. Thank you!
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Old January 23rd, 2013, 07:29 PM   #5 (permalink)
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Quote:
Originally Posted by doodlebug1 View Post
I'm stumped.

Kies does not recognize that my Samsung Galaxy Note is connected to my Mac.

1) I am using the right cable, and when I plug it in, my phone starts charging....yet Kies continues to ask me to plug it in
2) I have downloaded Kies three times.
3) I have disconnected the cord and reconnected--nada

What do I do?? I want to move my photos off the phone into Kies!

download drivers?
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Old February 2nd, 2013, 12:28 AM   #6 (permalink)
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Default No problem Doodlebug1

Glad you got it all backed up.

REMEMBER to set the default picture and video storage location to your SD card, that way if anything happens to your phone your media will be safe on your SD card.

I think to do that on the Note you go into your Camera and then tap on that little gear icon, select storage, then tap SD card/Memory card.

Dirtbikerr450, Kies should allow you to MANUALLY download the drivers for your phone if you NEED to. Typically though the phones drivers are built into the phone and its plug and play. You just plug the phone into the computer and it downloads automatically and youíre good to go.

Keep up the good work guys.

~James~
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Old June 11th, 2013, 11:29 AM   #7 (permalink)
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On your mobile, go into Settings--> Wireless network--> USB utilities
Then connect to Mac

The Samsung files should then come up on Mac and you can transfer photos from 'camera' manually.
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Old July 2nd, 2013, 12:36 AM   #8 (permalink)
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Every single time I connect my phone to the pc and try to use kies I have to reinstall drivers, eventually I gave up
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