June 23rd, 2013, 10:01 PM
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Join Date: Jun 2010
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Hotspot stops working and turns itself off intermittently
I have a Galaxy Note and have been experiencing hotspot problems for several months now. The issues are as follows:
1) I will tap to turn on the hotspot and nothing happens. It may highlight the box that I tapped for a second, but then it will go away and the hotspot will not activate. This happens whether I use the Fattin Hotspot widget on my home screen or go into the menu and click the "Portable Wi-Fi hotspot" option.
2) When the hotspot does work, it sometimes disconnects itself--this may happen 2 seconds or 2 hours after enabling the hotspot. It most often turns itself off immediately, basically meaning that the hotspot doesn't work at all.
Some observations and attempted solutions:
-I uninstalled the widget, but that wasn't the issue
-I've gone to areas with exceptionally strong signal, to no avail. I most often use the hotspot at my office, which is very near a cell tower.
-I have unlimited data and there's no cap that shuts off my data.
-There is no timeout or any other obvious setting that could make this happen.
-I've called my provider (SK Telecom-I live in Korea and my note is branded as an SHV-E160S) and they put the blame on Samsung. Samsung doesn't offer English support for this product in Korea, so I reached a dead end.
-Finally, the only thing that fixes this issue is restarting the phone altogether, a process that has become more than annoying when I have to restart the device 5+ times on some days.
Any advice? Is there something I'm missing? Thanks in advance!
Last edited by phonedude64; June 23rd, 2013 at 10:13 PM.