Device doesn't turning on

Kat_AS · March 7th, 2013, 12:12 PM

Device: Samsung Galaxy Player. Android version: standard for this device (2.3 or something like this). Not rooted.
when I was playing on it yesterday it suddenly shut down and I wasn't able to turn it on ever since. It starts to turning on, the word "SAMSUNG" appears on the screen and that's it. Nothing else happens until I take the battery off.
The battery seems to be Ok (I've got 2 of them).
Is there anything I can do to fix it by myself?
Is it possible to save/copy any data from the device? PC currently can't see it. I didn't try factory reset and don't know whether I should.

exscentric · March 8th, 2013, 12:29 PM

A factory reset would loose data and any programs you have installed but might be what it needs.

I'd be sure to plug it in with an adapter and be sure the battery is charging first however.

Kat_AS · March 8th, 2013, 02:17 PM

It didn't help

exscentric · March 8th, 2013, 03:26 PM

What buttons did you use to reset it? I read somewhere it was power, volume + and home all at once but couldn't find anything in the book.

Kat_AS · March 9th, 2013, 02:12 AM

Press Up button and without releasing it press and hold Power button. When the word "Samsung" appears on the screen release Power button but continue to hold Up. After a few seconds appears a screen where you can do a factory reset or clean cash.

exscentric · March 9th, 2013, 12:17 PM

There was a trick on some of the old tablets, take the battery out and hold the power button for 30 seconds - might be worth a try????

Kat_AS · March 9th, 2013, 02:19 PM

Nothing happend. It looks like something is broken and I can't do anything but to take it to the service center

Anyways, thank you for your help.