Babyeh

Bought mine from T-Mobile a week ago first new phone in 5 years, chuffed with all aspects but this evening it won't connect to internet. No other problems that I've come across so far, when it was connecting the icon was 3g, no icon displaying apart from battery & signal.

Any suggestions & please don't talk techno as I'm a newby, please explain in plain English, thanks peeps

Last edited by Babyeh; March 17th, 2010 at 05:09 PM. Reason: forgot to say nothing in manual about troubleshooting

andy-roid

have you changed any thing in the settings

Babyeh

Not that I can remember, it came back almost as soon as I'd posted my message & it was fine until last night when the same thing happened again but not as long as the first time.

andy-roid

it could have been because of the signal on your phone

acoole

Most likely signal, sometimes it says it has 3G when it really only has a tiny bit of 3G signal and that's when it sometimes doesn't work for me. If you have WI-FI, you should ofc be using that, but I find that 3G works well whereever I have 2 blocks or more of signal.

Thanks,
Andrew

Beerkan

Check your APN (Access Point Names) settiings.

These are the settings for T-Mobile UK.

To view them,
Menu
Settings
Wireless & Networks
Mobile Networks
Access Point Names
T-Mobile UK

Internet
Name: T-Mobile UK
APN: general.t-mobile.uk
Proxy: 149.254.201.132
Port: 8080
Username: t-mobile

MMS
MMSC: http://mmsc.t-mobile.co.uk:8002
MMS Proxy: 149.254.201.135
MMS Port: 8080
MCC: 234
MNC: 30
Authentication: Normal (PAP)
APN Type: Internet + mms

You may NOT have an entry in the Proxy Server.

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hobbielancie

Thank you for you help Beerkan :-) With your help my Galaxy Portal is problem free in 2.1 eclair! :-)

ROSSI46

Hi l have the same problem with mine but l am with 3 suddenly lost internet connection so carnt down load anything can you help please

Beerkan

Menu
Settings
Wireless & networks
Mobile Networks
Access Point Names
Menu
Reset to default

tessperry1

Hello, if I purchase a Galaxy tab from sprint do I have to purchase the data plan as well in order to use it?

Nexusmatt2010

Hmmm i have same problem ! flashed my phone to 2.1 and i have no internet and no 3G signal etc and virgin site has no apn settings showing for my gt-i5700

Nexusmatt2010

now sorted as i had a look at my nexus s and it clicked that in the u.k t-mobile is the carrier for virgin ! So i used t-mobile apn settings and the 2.1 is running great on the portal now still so slow compared to the nexus but all android and all good fun !