May 18th, 2011, 05:06 PM
Thread Author (OP)
Join Date: Mar 2010
Location: United States
Device(s): Samsung Galaxy Prevail
Carrier: Not Provided
Thanked 5 Times in 3 Posts
Prevail - Random Reboots / Seizures
So I just got my prevail and all was going good until the device started having seizures, rebooting itself and acting very strangely.
I figured it was a software issue, a conflict with an app or something. So I did some digging.
Come to find out, it is actually being caused by the battery cover.
The molding around where the battery cover meets the power button is so tight, that it can prevent the power button from fully retracting after being pressed and can remain stuck in the down position causing the phone to randomly have seizures, freakout, and reboot.
If you are being affected by this issue, the solution is very simple. You need to remove the battery cover, and with an exacto knife, very slightly shave around the power button cutout on it. Just enough to allow the button to function properly.
There is a very easy way to test to see if you run the possibility of being affected by this issue..
Click the power button a few times with the battery cover on, then click it a few times with it off. If you can notice a difference.. You're affected.
I've already contacted both Samsung and Boost about this issue, as im sure it could very easily be misdiagnosed as a major hardware issue with the phone when customers call in to find out why their phone is freaking out.. They have yet to respond in any meaningful way.
Last edited by ravious; May 18th, 2011 at 05:12 PM.