[ TIP ] Email Boost

wetbiker7 · April 6th, 2012, 04:13 AM

I just wanted to pass on a little info that I learned this week that may come in handy for you all . If you have a question about your account or just general info , send Boost an email . I've emailed them twice this week and they have called me back within 3 hours .

kolosus · April 9th, 2012, 03:13 PM

How are you emailing them? The form on their website or is there a specific email address?

wetbiker7 · April 10th, 2012, 02:14 AM

Quote:

Originally Posted by kolosus

How are you emailing them? The form on their website or is there a specific email address?

At the Boost site , upper right corner , Support/ Contact Customer Care . Used it several times and always got a call back the same day within several hrs .

BirdWithBowtie · April 10th, 2012, 11:57 AM

Quote:

Originally Posted by wetbiker7

I've emailed them twice this week and they have called me back within 3 hours .

I got a call back, too, from their customer service about 4 hours after I sent an email from their website inquiring about local cell tower problems - they confirmed and apologized and told me things were getting fixed. They were fixed for me by the time they called.

wetbiker7 · April 11th, 2012, 12:57 AM

LOL , it tripped me out the first time that they called me back. I thought that they would just reply via email.

BirdWithBowtie · April 11th, 2012, 09:21 AM

I googled the number since I didn't recognize it and picked up I think just in time. My initial thought was wow those telemarketers are sophisticated - I just got this thing!