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Old July 10th, 2010, 11:28 AM   #1 (permalink)
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Default Problem with Samsung Kies

Hi

I recently downloaded Kies in order to transfer some files across from PC to SGS.

When I connect the SGS to the USB the SGS nothing happens until I unlock the SGS, whereupon the screen goes mental, scrolling through all the UI screens. The Vista PC doesn't recognise it either. Thinking it could be a software clash, I tried the download on my Vista laptop and exactly the smae thing happens.

Any suggestions?

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Old July 11th, 2010, 01:26 AM   #2 (permalink)
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I have Installed kies on XP and having same problems. Can someone please help us out.
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Old July 12th, 2010, 05:01 AM   #3 (permalink)
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After many hours of surfing for the answer and unistalling and installing I have got a bit further forward.

Kies still does not work as it should but then many people don't rate it anyway. Contacts apparently can be moved using Google mail and the phone to pick them up.

The bit that I desperately needed to fix was a way to transfer files from PC to the SGS. Eventually managed to get the SGS to stop flashing the MTP application page madly at me when connecting the USB by going in to Applications > Settings > SD card & phone storage > then under 'Internal SD Card' - Unmount SD card > Format SD Card > Mount SD card.

Note it is probablyy worth backing up any data you have from the Internal SD card. I knowingly didn't as I've hardly saved anything on there and was prepared to loose the free downloaded apps. However they all appear to have remained.

Now when I connect the USB the phone remains stable and I can use the PC to select what files I wish to drop into the SGS memory.

If you have any luck with Kies, do drop me a line on here.
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Old July 12th, 2010, 06:06 AM   #4 (permalink)
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I've not used much of Kies, partly because everything I try with it doesnt seem to work properly or is very limited.

Connection via USB does seem unstable when not using kies though, tends to cut out requiring me re-connect the cable which is starting to get annoying.
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Old July 15th, 2010, 05:19 AM   #5 (permalink)
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At last......

Finally after 4 days with phone calls morning, luncthine and evening (despite being told it would be a maximum of 2 hour calback), I've finally received my callback from Technical Support.

However, what a complete waste of time.

Foreign call centre after reading out the Kies version I had told me mine was an old version of Kies and that I needed to update. I asked what the correct version number was as I'd only downloaded it a couple of days ago. When they read out the code, I said that their version was older than mine. Told that it wasn't and to go to Samsungs website to download it. Again said that mine was newer,, to which they placed me on hold and then finally came back and then told me the reason it was not working was because I needed another version. I asked which one it was and they they read back the same version I'd just told them I had!

Next they told me it was my computer, to which I said I had tried on other people's computers. She told me that it was a Vista issue, I replied I'd tried with XP, to which I was told it was a Vista and now an XP issue. I was told that I should try it on a Windows 7, although I don't have W7. I complained that why do Samsung say it is compatible with XP and Vista if it isn't? She said she did not know but that everyone who had run it on Windows 7 OS had got Kies to recognise the phone. Her recommendation was to the retailer or another store selling Samsungs and get them to check the phone is working correctly. If that is the case then it must be the 4 computers that I have tried it on.

I also complained about the battery saying I had tried everything to increase the battery life. She then read out a list of mainly obvious things such as turn the screen brightness down a bit etc. However one thing she did say which I picked her up on was "Don't leave the phone charging overnight". I queried this and she said that when you get the battery full message you must turn the charger off. I queried this but she did not have any real expertise on the subject. In fact, really they should have as other phone companies do a dedicated team running the Smsung Galaxy S queries, so that they are experts on that particular model.

On the plus side, she confirmed that Froyo 2.2, a firmware update and an update of Kies correcting the issues would be out soon. She did not know any dates, nor even the month but assured me it would be soon.

All in all, a very substandard experience from a customer perspective. I am sure that phone is brilliant, however the Kies software and Samsungs customer support are flawed.

Has anyone else had any news on getting Kies working?
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Old July 15th, 2010, 05:51 AM   #6 (permalink)
 
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Works fine for me using Windows 7 32bit but it is rubbish to be honest, I just use my phone in Mass Storage mode and transfer files that way.
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Old July 17th, 2010, 10:38 AM   #7 (permalink)
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Perhaps, but the main reason to use KIES is to update the firmware.
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Old July 18th, 2010, 06:39 AM   #8 (permalink)
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you'll probably be better off just flashing with an updated rom ....their online updates never work
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Old July 22nd, 2010, 03:48 PM   #9 (permalink)
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mine will neither uninstall or install on XP, had it installed but it didn't work tried to uninstall but it didn't complete, now installing fails as it is installed already, and uninstalling fails as it is already uninstalled fuckingsamsungpieceofshitsoftware.
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Old August 5th, 2010, 01:35 AM   #10 (permalink)
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i have windows 7 unlimate 32bit i have the same problem. i worked once but i never tried anything...now when i connect with kies my phone has a "fit". is it phone the phone thats faulty or kies?

also dont you need kies for the drive for the phone? if i change my usb settings to "mass storage" nothing happens...even though the first time i used kies it said installing driver for SGS...WTF?
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Old August 5th, 2010, 08:04 AM   #11 (permalink)
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Turn wifi and bluetooth off. That fixed it for me.
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Old August 5th, 2010, 09:21 AM   #12 (permalink)
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i noticed, in a video demonstrating Kies, the narrator showed hitting the "home" button as the last step in the connection- at about the 1:25 mark in the video

YouTube - ‪How to USB Tether your Samsung Vibrant Galaxy S Phone as a 3G USB Modem!‬‎!
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Old August 6th, 2010, 06:30 AM   #13 (permalink)
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@MadBob I have the same problem with the uninstalling/installing. I just get "connecting" and it never did now it does not recognize the phone at all. Any ideas, already tried soft reset of galaxy would love some help
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Old August 6th, 2010, 09:39 AM   #14 (permalink)
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After 2 tries I got this answer

"Thank you for contacting Samsung Electronics regarding the GT-i9000. I am sorry to hear that you have issues using the handset with a PC and KIES.

KIES is not fully compatible with the handset, as the handset's Operating System is written by Google (as opposed to Bada, Samsung,Symbian and Windows OS which are). I regret that the message from KIESmay have misled you on this point.

As you have mentioned using Mass Storage mode, this is the means of data transfer for media files. Synching the handset for contacts and calendar, etc is done via your Google account.

The only real purpose for KIES is for Home Update when it becomes fully available."
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Old August 6th, 2010, 10:26 AM   #15 (permalink)
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Quote:
Originally Posted by tiggerplease View Post
After 2 tries I got this answer

"Thank you for contacting Samsung Electronics regarding the GT-i9000. I am sorry to hear that you have issues using the handset with a PC and KIES.

KIES is not fully compatible with the handset, as the handset's Operating System is written by Google (as opposed to Bada, Samsung,Symbian and Windows OS which are). I regret that the message from KIESmay have misled you on this point.

As you have mentioned using Mass Storage mode, this is the means of data transfer for media files. Synching the handset for contacts and calendar, etc is done via your Google account.

The only real purpose for KIES is for Home Update when it becomes fully available."
That is a pretty significant amount of total crap to be saying to customers. Blaming Google? Their own software is not compatible with the handsets they sell? Really?

I have been so close to buying one of these handsets even with the gps and wifi issues, but if this their idea of customer support forget it.
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Old August 6th, 2010, 12:19 PM   #16 (permalink)
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Quote:
Originally Posted by desmonica View Post
@MadBob I have the same problem with the uninstalling/installing. I just get "connecting" and it never did now it does not recognize the phone at all. Any ideas, already tried soft reset of galaxy would love some help
mine never did "connect" on my laptop running 32 bit XP, but when i hit "tether" and punched in the appropriate info for my carrier (US Tmobile) and hit "tether" it connected -

and oddly, noticed it was browsing faster than when i tether using PDAnet or Easy Tether apps. using speedtest.net, it showed 1.31 Mbps down on kies, i disconnected, restarted PDAnet and tested, it showed 1.11, then shut PDAnet and restarted Kies and it tested at 1.34

but it felt like it running faster than the .2 Mbps mathematical difference - the new pages would "snap" into view or load faster - can't really explain that part

only reason i went thru the hassle of installing was to be able to get OTA updates

be interested if anyone else notices an increase in browsing speed
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Old August 6th, 2010, 01:09 PM   #17 (permalink)
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I am very concerned about this Kies problem AND the lack of good, knowledgeable customer support from Samsung. At this point in time the SGS is my choice, but after reading these posts I'm beginning to have second thoughts about the upcoming purchase of one.
I thought the whole purpose of this Kies software was for owners to be able to sync and do file transfers with their PC. If it can't do that then why are they providing it and touting it as such?
Are there any other programs out there that will do what needs to be done without all the BS and grief caused by trying to use Kies?
I sure as hell hope so.
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Old August 7th, 2010, 10:10 AM   #18 (permalink)
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Quote:
Originally Posted by firefox73 View Post
Hi

I recently downloaded Kies in order to transfer some files across from PC to SGS.

When I connect the SGS to the USB the SGS nothing happens until I unlock the SGS, whereupon the screen goes mental, scrolling through all the UI screens. The Vista PC doesn't recognise it either. Thinking it could be a software clash, I tried the download on my Vista laptop and exactly the smae thing happens.

Any suggestions?
Initially i had the same issue. Try the below steps and see if it helps:
1.change USB setting to Kies
2.In kies Menu go to Driver Recovery which will install required drivers.
3.start kies before connecting ur phone. Now hopefully it will connect.

Just give it a try and let me know if it worked for u
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Old September 7th, 2010, 10:35 PM   #19 (permalink)
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Default SGS and Kies

I've had my second SGS for about a week and a half. The first one became a brick after I tried to upgrade its firmware with Kies. Had to return it to the store aThe onend they exchanged it. With the new one, I have ecperienced the Kies USB problem best described as mad flashing of the home and MTP application screens. Formatting the internal SD fixed the problem but it came back today. Formatted again. Fixed again.

All this convinced me that Kies and the SGS dont go well together. PLUS, when it does work, Kies is attrociously slow! Samsung needs to get its act together before many of us decide to run back to the nearest Apple store.
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Old September 22nd, 2010, 10:38 AM   #20 (permalink)
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Quote:
Originally Posted by Bluegray View Post
I've had my second SGS for about a week and a half. The first one became a brick after I tried to upgrade its firmware with Kies. Had to return it to the store aThe onend they exchanged it. With the new one, I have ecperienced the Kies USB problem best described as mad flashing of the home and MTP application screens. Formatting the internal SD fixed the problem but it came back today. Formatted again. Fixed again.

All this convinced me that Kies and the SGS dont go well together. PLUS, when it does work, Kies is attrociously slow! Samsung needs to get its act together before many of us decide to run back to the nearest Apple store.
Well, having written operating systems, comms programs and a host of other stuff .. and managed embedded and PC software development for more than 20 years .. I can't believe just how bad Kies is. It is, as you say, atrociously slow and it's very unreliable. Frankly there doesn't really seem to be anything that it does satisfactorily. I'm running it on an almost stock XP Pro install on a laptop device that has very few additional drivers loaded ..mainly because it simply won't connect to my SGS on my normal XP desktop, though all my other Nokia, HTC, 3rd party backup et al software work just fine.

I've just been through 4 iterations of it telling me there's an update and then proceeding to bomb out of the download, leave the splash screen process still running and start up again.. and tell me again that there's an update available. It really is appalling and frankly I'd be embarrassed to release junk like this.

I wonder too why the might of Samsung couldn't manage to put a complete device image backup into this software? Surely most users would like to have a complete backup image saved in the event of a dead device or corrupted flash memory..and a simple way to recover that to the same (and preferrably a replacement) device. Windows desktop and mobile users have had that for years! Moving software licences is always a bit of a pain if a device has to be replaced but it's a lot easier than rebuilding the whole thing.

Between Kies and the incredilbly unreliable GPS I'm beginning to wonder about my Galaxy S purchase. The basic device is fantastic(that screen!) but it begins to feel like they aren't really that bothered about quality in any other area. Begins to make me wonder about the Samsung LED TV I've been looking at as well...maybe Sony would be a better bet!
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Old September 25th, 2010, 03:18 AM   #21 (permalink)
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I started to use Kies this morning for the first time. Installed from the poxy little CD they provided with the phone.

Anyway, it seemed to work fine. So I Started to play around a little and explored this piece of shit software. I came across an update option in the settings menu and decided to click on it. After about 2 hours the software finally updated. Could have flown to Spain and back again in this time **WANKERS**

So after the update nothing works, phone book, messages etc just hang when trying to connect. Most of the the other options crash with exception erros because files are missing etc.

So in my opinion, this application kind of reminds me of this piece of shit. YouTube - Sony Releases Stupid Piece Of Shit That Doesn't ******* Work

Thanks Samsung for wasting my morning you bunch of *****
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Old October 23rd, 2010, 02:33 PM   #22 (permalink)
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SGS users....

The phone is good value for money but with followoing problems

1) Batterly life is poor...may be there are trick to handle ....but they are not simple...you can not take care upto that extent
2)While i am writing this ,my phone is getting charged through USB and this is getting hot....not a good sign for future
3)when i loaded 10gb of data mostly music and few videos the music player and video player response time increased.I am not sure if i put external 16 gb or 32 gb card......
4) You need to push the earpone jack little hard otherwise the music quality will be very bad
5)Samsung site does not have any application for galaxy....

I have earlier used NOKIA e-72 eith OVI suite.SGS is better than e72 but kies version 1.5.**** need to learn from OVI suite.Problems are

1) Unstable USB connection.
2) I am not sure what all four different kind of connection mean that appears on my phone.
3) When connected to kies...you can not use the phone...what if i want to make a phone call?
4) you connect to the interent and kies disconnect your device.you can only use the net.Here the problem is i was sending SMS using a website but wanted to receive the message on my phone.you can not do it
5)Mass storage is only showing two drive in my computer but does not show any space.It seems this does not read the phone internal inbuild sd memory card.In ideal case there should be three memory : phone,internal sd card and external sd card...
6)UI need to be more compact....covers a big area and does nothing
7)Developed on .NET framework....what about linux users?

This way they can never parallel the IPHONE...though i want it....

Overall a real good try....
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Old October 23rd, 2010, 02:40 PM   #23 (permalink)
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Quote:
Originally Posted by Andyman10 View Post
Well, having written operating systems, comms programs and a host of other stuff .. and managed embedded and PC software development for more than 20 years .. I can't believe just how bad Kies is. It is, as you say, atrociously slow and it's very unreliable. Frankly there doesn't really seem to be anything that it does satisfactorily. I'm running it on an almost stock XP Pro install on a laptop device that has very few additional drivers loaded ..mainly because it simply won't connect to my SGS on my normal XP desktop, though all my other Nokia, HTC, 3rd party backup et al software work just fine.

I've just been through 4 iterations of it telling me there's an update and then proceeding to bomb out of the download, leave the splash screen process still running and start up again.. and tell me again that there's an update available. It really is appalling and frankly I'd be embarrassed to release junk like this.

I wonder too why the might of Samsung couldn't manage to put a complete device image backup into this software? Surely most users would like to have a complete backup image saved in the event of a dead device or corrupted flash memory..and a simple way to recover that to the same (and preferrably a replacement) device. Windows desktop and mobile users have had that for years! Moving software licences is always a bit of a pain if a device has to be replaced but it's a lot easier than rebuilding the whole thing.

Between Kies and the incredilbly unreliable GPS I'm beginning to wonder about my Galaxy S purchase. The basic device is fantastic(that screen!) but it begins to feel like they aren't really that bothered about quality in any other area. Begins to make me wonder about the Samsung LED TV I've been looking at as well...maybe Sony would be a better bet!
i agree....kies is way to go before it works....i am afraid ...how normal user like me will update new firmwares???
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Old October 23rd, 2010, 03:25 PM   #24 (permalink)
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I connect my SGS via USB lead and the pc doesn't recognize it's there !!
USB debugging is ticked and sdcard is mounted.

Kies was installed but have now uninstalled it and still the same!!!!!

confused
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Old November 15th, 2010, 01:31 AM   #25 (permalink)
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Default Problem with Samsung Kies

Samsung made a real disservice to its great hardware with the choice of the team that developed the piece of garbage called Kies, which makes anything that is supposed to work with it useless.
There must be a severe competence problem, surely, but worse, its their attitude of denial which make me think that there is no future for Kies.
To see what I am talking about browse the Kies section of badaforum:
Kies is a disaster. Is anyone at the helm ? - Samsung Kies
I've dumped my lovely Samsung Wave because I cannot purchase (let alone download) an essential application without which my so-called smartphone is a mere toy. And I've given up my plan to buy the Galaxy Tab because it also requires Kies to sync with the PC.
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Old November 15th, 2010, 01:44 AM   #26 (permalink)
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I used practically the same terms to express my frustrations in badaforum:
Your Experience with Samsung Kies - Samsung Kies - 3

Quote:
Originally Posted by Andyman10 View Post
Well, having written operating systems, comms programs and a host of other stuff .. and managed embedded and PC software development for more than 20 years .. I can't believe just how bad Kies is. It is, as you say, atrociously slow and it's very unreliable. Frankly there doesn't really seem to be anything that it does satisfactorily. I'm running it on an almost stock XP Pro install on a laptop device that has very few additional drivers loaded ..mainly because it simply won't connect to my SGS on my normal XP desktop, though all my other Nokia, HTC, 3rd party backup et al software work just fine.

I've just been through 4 iterations of it telling me there's an update and then proceeding to bomb out of the download, leave the splash screen process still running and start up again.. and tell me again that there's an update available. It really is appalling and frankly I'd be embarrassed to release junk like this.

I wonder too why the might of Samsung couldn't manage to put a complete device image backup into this software? Surely most users would like to have a complete backup image saved in the event of a dead device or corrupted flash memory..and a simple way to recover that to the same (and preferrably a replacement) device. Windows desktop and mobile users have had that for years! Moving software licences is always a bit of a pain if a device has to be replaced but it's a lot easier than rebuilding the whole thing.

Between Kies and the incredilbly unreliable GPS I'm beginning to wonder about my Galaxy S purchase. The basic device is fantastic(that screen!) but it begins to feel like they aren't really that bothered about quality in any other area. Begins to make me wonder about the Samsung LED TV I've been looking at as well...maybe Sony would be a better bet!
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Old November 15th, 2010, 04:31 AM   #27 (permalink)
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How to Fix Kies.....Windows 7 64bit Premium Edn.

I've had several run ins with Kies and I have discovered the following:

1. It never works after its been upgraded.
2. The uninstall doesn't do its job.

Therefore to get Kies working do the following.

1. Uninstall from the Start > Programs > Samsung menu item
2. Uninstall samsung drivers from Add/Remove programs
3. Search C:\Program Files and C:\Program Files x86 for any folder called Samsung and delete their arses
4. Reinstall Kies
5. Connect in USB storage mode, when succesful
6. Connect in Kies mode

If you have the flashing screen problem then you need to run the software to remove files with long extensions, that can be found here somewhere....

Good luck.
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Old November 15th, 2010, 05:39 AM   #28 (permalink)
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Quote:
Originally Posted by oilyrag View Post
How to Fix Kies.....Windows 7 64bit Premium Edn.

I've had several run ins with Kies and I have discovered the following:

1. It never works after its been upgraded.
2. The uninstall doesn't do its job.

Therefore to get Kies working do the following.

1. Uninstall from the Start > Programs > Samsung menu item
2. Uninstall samsung drivers from Add/Remove programs
3. Search C:\Program Files and C:\Program Files x86 for any folder called Samsung and delete their arses
4. Reinstall Kies
5. Connect in USB storage mode, when succesful
6. Connect in Kies mode

If you have the flashing screen problem then you need to run the software to remove files with long extensions, that can be found here somewhere....

Good luck.
Hahahaha. What a joke. Kies renders smartphones not-so-smart, or is it the user who's got to be pretty smart?
Death to Kies!
I am surprised there is no open source substitute yet. Perhaps Bada is not as open as they claim it is.
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Old November 16th, 2010, 03:50 AM   #29 (permalink)
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There is a VERY EASY solution, since KIES is highly problematic. Just install and use Sony Ericsson's MyPhoneExplorer which is supporting Android phones and is working like a charm both through WiFi and USB. Link here
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Old November 16th, 2010, 11:15 AM   #30 (permalink)
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After experiencing problems with Kies for about 2-3 weeks, I completely uninstalled it, and the USB Drivers as well. I reinstalled Kies, but it gave me an older version(1.5.3.10093_82) on a Win7 32 Bit Professional machine. I didn't update Kies, then, I plugged in my phone using USB Debugging and put it in Samsung Kies mode. Now, it didn't really work, lol. However, I replugged it in after, with debugging off. It installed drivers (including the CDC ACM thing!) and my phone connected like a charm (took about 1.5 minutes, though). I have absolutely no idea why it worked this time, I didn't have to do the SD unmount or any of the other crazy options. All I know is I'm not switching from this version of Kies.
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Old January 10th, 2011, 05:45 AM   #31 (permalink)
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After weeks of trying, I read this thread. I tried switching off WiFi as suggested, restarted the phone, restated the PC opened Kies and THEN plugged in the phone USB. Kies saw it straight away so I was at last able to access the update firmware - pity there is no update for my phone (i5800)!!!!!
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Old January 27th, 2011, 02:45 AM   #32 (permalink)
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I hope this will help as I became very frustrated with SGS Kies. From the aplications page hit Samsung Apps, and then look for Kies air. Kies air is a mobile application that enables Wi-Fi PC-to-phone connection. It obviously only works if you have a Wi-Fi connection. I've been using it for a few days now and it my PC finds it every time.
Good Luck
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Old February 2nd, 2011, 11:27 AM   #33 (permalink)
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Question Replacement for Kies?

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Originally Posted by Drg7 View Post
There is a VERY EASY solution, since KIES is highly problematic. Just install and use Sony Ericsson's MyPhoneExplorer which is supporting Android phones and is working like a charm both through WiFi and USB. Link here
So, are you saying that this piece of software is a worthwhile replacement for Kies?...and that it can be used for firmware upgrades?
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Old February 3rd, 2011, 04:07 AM   #34 (permalink)
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Angry Kies running ridiculously slow with Galaxy Tab and Win 7

Well it's now Feb 2011 and Kies is still ridiculously slow and unreliable. It constantly seems to hang and, when successful, takes hours to complete. I have a new Samsung Galaxy Tab and a Dell Windows 7 PC with the very latest version of Kies (updated last night). I'm using Norton 360 and have granted access to Kies.....
Can anyone help.
This is a huge issue and something that Apple have running absolutely perfectly. Getting this link running effectively must sit hand-in-hand with making Android more holistic if Android is to win, or even break-even, in the battle with the mighty ipad!!!!
Any ideas out there? Does anyone know if Sony's MyPhoneExplorer still works......I'd much rather have a true Samsung alternative?
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Old February 3rd, 2011, 06:26 AM   #35 (permalink)
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Tried running MyPhone Explorer - it wouldn't connect to the Samsung Galaxy Tab. I've uninstalled and reinstalled Kies - still shocking poor and slow.
Any ideas
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Old February 3rd, 2011, 12:28 PM   #36 (permalink)
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In honesty Kies has beaten me...I've given up!

I've tried three different computers, and numerous solutions from this forum...nothing seemed to work for me.

I have now set my Galaxy S to give me the "Select USB mode" screen on connection to the PC > I select 'Mass Storage' and manually add/remove items to the external SD card or the phone itself. Any new updates...Froyo versions as they come out? Well, I'll have to cross that bridge when I come to it. I love my Galaxy S and hate Kies.
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Old February 3rd, 2011, 01:12 PM   #37 (permalink)
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Angry Kies is pants

Reinstalled Kies. now connects but just hangs when it tries to sync - this is useless software! how come itunes and ipad/ipod etc work first time. haven't sought support for their products in the ten years I've had them.
Come on samsung get your act together!!!!!
Any ideas?
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Old February 3rd, 2011, 11:56 PM   #38 (permalink)
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Well, I'm thinking seriously about doing a FW upgrade from 2.1 to 2.2.1. I've even gone as far as downloading the Kies program.....but frankly I'm afraid to run it. The majority of users who've tried it seem to be having problems with it of one kind or another. Our learned poster 'Beards' has strongly suggested using Odin and to not even try to use Kies. So, I'm really torn as to what to do. I'm fairly knowledgeable when it comes to computers...but I usually stick with factory software programs to get many things done. That's why I'm still contemplating using Kies rather than using another software program. I know for some it's a no-brainer to 'root' and 'flash' new Roms...but when it comes to smart-phones I'm a complete 'noob' when it comes to that. My SGS is still box stock except for several apps I've downloaded from the Market...and I don't want to screw it up. I'm currently in China and getting any 'help' on undoing any glitches would be very difficult to say the least.

So, I'm trying to decide whether 2.2.1 is worth the effort (I tend to think it is) and whether I should take my chances and go with Kies (with all it's problems) or just take my chances by doing the upgrade using Odin.

Any suggestions? Any help would be appreciated.
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Old March 11th, 2011, 09:30 AM   #39 (permalink)
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I have a completely different problem, Kies works but since I upgraded my graphics card to a Radeon 6950, the screen looks a bit odd, well, I say odd, it makes it nearly unusable. My old card was a GTS8800 and it looked fine on it. Any suggestions???
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Old March 20th, 2011, 10:21 PM   #40 (permalink)
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Cool even worse....

hi,
i am not supporting samsung services ignorance and the need for specialized support for at least expensive models, but have you tried SE service? samsung guys at least admit that there is something wrong with the software blaming Google or whoever.......se people are adamant and refuse to register a problem however genuine it is!


Quote:
Originally Posted by firefox73 View Post
At last......


Finally after 4 days with phone calls morning, luncthine and evening (despite being told it would be a maximum of 2 hour calback), I've finally received my callback from Technical Support.

However, what a complete waste of time.

Foreign call centre after reading out the Kies version I had told me mine was an old version of Kies and that I needed to update. I asked what the correct version number was as I'd only downloaded it a couple of days ago. When they read out the code, I said that their version was older than mine. Told that it wasn't and to go to Samsungs website to download it. Again said that mine was newer,, to which they placed me on hold and then finally came back and then told me the reason it was not working was because I needed another version. I asked which one it was and they they read back the same version I'd just told them I had!

Next they told me it was my computer, to which I said I had tried on other people's computers. She told me that it was a Vista issue, I replied I'd tried with XP, to which I was told it was a Vista and now an XP issue. I was told that I should try it on a Windows 7, although I don't have W7. I complained that why do Samsung say it is compatible with XP and Vista if it isn't? She said she did not know but that everyone who had run it on Windows 7 OS had got Kies to recognise the phone. Her recommendation was to the retailer or another store selling Samsungs and get them to check the phone is working correctly. If that is the case then it must be the 4 computers that I have tried it on.

I also complained about the battery saying I had tried everything to increase the battery life. She then read out a list of mainly obvious things such as turn the screen brightness down a bit etc. However one thing she did say which I picked her up on was "Don't leave the phone charging overnight". I queried this and she said that when you get the battery full message you must turn the charger off. I queried this but she did not have any real expertise on the subject. In fact, really they should have as other phone companies do a dedicated team running the Smsung Galaxy S queries, so that they are experts on that particular model.

On the plus side, she confirmed that Froyo 2.2, a firmware update and an update of Kies correcting the issues would be out soon. She did not know any dates, nor even the month but assured me it would be soon.

All in all, a very substandard experience from a customer perspective. I am sure that phone is brilliant, however the Kies software and Samsungs customer support are flawed.

Has anyone else had any news on getting Kies working?
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Old March 20th, 2011, 10:23 PM   #41 (permalink)
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thank god i got rid of the x10i....it was a nightmare that lasted 8 months!
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Old April 15th, 2011, 11:37 PM   #42 (permalink)
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Just spent 4 hours trying to connect Galaxy Vibrant to Kies. Used old version of Kies than new version. Nothing worked. Kies would not recognize the phone. It would say drivers needed to be installed, would indicate it was installing them than still not be able to recognize the phone.
Kies is garbage.

All that having failed I found a simple solution:

Downloaded Android Manager Wifi and in 5 minutes I was able to sync music between PC and Galaxy. phone

Download available at and also Android Market:

http://global.mobileaction.com/download/android.jsp
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Old April 29th, 2011, 05:48 AM   #43 (permalink)
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Problem is not with Kies or Samsung. Problem is with Windows. Sometimes it didn't recognize properly devices. What you must do in this case? - Go in Device Manager. Select View/Show hiden devices. Your phone will be shown there as other device. Rightclick on it and select update driver. Select folder with Samsung driver and update it. This will solve your problem and now you can see your phone. This problem appears for XP, Vista and Win7 powered by Mr. Bill Gates. :-)
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Old April 29th, 2011, 10:43 AM   #44 (permalink)
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i recently had the issue of my phone not connecting when it was set for kies, i fixed the problem using kies, in kies under tools there is an option to install driver, that reinstall all the drivers for my phone without a problem and it the phone now connects without a problem
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Old May 10th, 2011, 05:38 AM   #45 (permalink)
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Default An alternative that works

Quote:
Originally Posted by wasbikebloke View Post
Reinstalled Kies. now connects but just hangs when it tries to sync - this is useless software! how come itunes and ipad/ipod etc work first time. haven't sought support for their products in the ten years I've had them.
Come on samsung get your act together!!!!!
Any ideas?
I completely agree. I've been trying to use KIES with my I5503T and my Galaxy Tab, and sometimes it does not connect, and very often fails to synch bits of my calendar, and add blank lines to my contacts. I've now given it away (except for updating software), and found CompanionLink, which costs but works a treat and fast too. Recommended (and no, I have nothing to do with the company).
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Old September 14th, 2011, 11:32 AM   #46 (permalink)
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Default iT GETS WORSE

i SPENT DAYS TALKING TO samsung about being unableto get KIES to work 16 hours of downloading instaqling and removing KIES tHEY SAID SEND THE PHONE BACK TO BE CHECKED i DID 2 TIMES at the 3rd requa=est I said no more Samsung then said they would replace the phone and upgrade Well it arrived today a GALAXY ACE and guess what it will not connect to KIES Windows 7 ultimate says incompatible device Kies does not recognise phone as being connected even when I try the help section on Kies and try to instal drivers it gets to 60% then some weird Korean pop up appears and it all closes down This is a brand new direct from SAMSUNG head office UK /dutch manufacturer phone and irt still does not work I am now saving my pennies for an I- phone
Quote:
Originally Posted by firefox73 View Post
At last......

Finally after 4 days with phone calls morning, luncthine and evening (despite being told it would be a maximum of 2 hour calback), I've finally received my callback from Technical Support.

However, what a complete waste of time.

Foreign call centre after reading out the Kies version I had told me mine was an old version of Kies and that I needed to update. I asked what the correct version number was as I'd only downloaded it a couple of days ago. When they read out the code, I said that their version was older than mine. Told that it wasn't and to go to Samsungs website to download it. Again said that mine was newer,, to which they placed me on hold and then finally came back and then told me the reason it was not working was because I needed another version. I asked which one it was and they they read back the same version I'd just told them I had!

Next they told me it was my computer, to which I said I had tried on other people's computers. She told me that it was a Vista issue, I replied I'd tried with XP, to which I was told it was a Vista and now an XP issue. I was told that I should try it on a Windows 7, although I don't have W7. I complained that why do Samsung say it is compatible with XP and Vista if it isn't? She said she did not know but that everyone who had run it on Windows 7 OS had got Kies to recognise the phone. Her recommendation was to the retailer or another store selling Samsungs and get them to check the phone is working correctly. If that is the case then it must be the 4 computers that I have tried it on.

I also complained about the battery saying I had tried everything to increase the battery life. She then read out a list of mainly obvious things such as turn the screen brightness down a bit etc. However one thing she did say which I picked her up on was "Don't leave the phone charging overnight". I queried this and she said that when you get the battery full message you must turn the charger off. I queried this but she did not have any real expertise on the subject. In fact, really they should have as other phone companies do a dedicated team running the Smsung Galaxy S queries, so that they are experts on that particular model.

On the plus side, she confirmed that Froyo 2.2, a firmware update and an update of Kies correcting the issues would be out soon. She did not know any dates, nor even the month but assured me it would be soon.

All in all, a very substandard experience from a customer perspective. I am sure that phone is brilliant, however the Kies software and Samsungs customer support are flawed.

Has anyone else had any news on getting Kies working?
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Old September 19th, 2011, 01:33 AM   #47 (permalink)
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I went into device manager, deleted the drivers off of my computer for my I896 and then reinstalled them. It now connects. My comp is running windows 7 home premium. Thing is it connects but doesn't like to sync yet. It's only sync up properly once and since then it hasn't wanted to do it. Any answers there?
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Old September 22nd, 2011, 02:21 AM   #48 (permalink)
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hi guys.....

i have galaxy tab 10.2 and i want to copy some files from my PC. when i connect the USB to my PC, there's no device detect on my PC....

please help me....

thax

Gbu
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Old September 27th, 2011, 03:20 PM   #49 (permalink)
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Default Samsung Kies Problems

I have found Kies to be the most frustrating program I have ever used. It takes ages to load, is awkward to use (when it maintains the connection to my phone) and is very slow.
I am just dowloading the latest version 2.0.3.11082_152 Released today. 55841 KB of slow dowload it will take at least an hour and my system has never been that slow before. I hope it is worth it, but I feel sure that using windows explorer will be much quicker and easier. As for updating the phone software, that can be done from the phone, but use a WIFI link.
My opinion so far is - how can Samsung make something as good as the Galaxy and then write such bad software to go with it?
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Old October 21st, 2011, 03:21 PM   #50 (permalink)
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you gotta help me! I got a samsung galaxy ace yesterday and i am trying to get my music on my phone. Ive tried to download KIES which is rubbish, how do i get my phone into mass storage mode so that my laptop recognises my phone
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