BBradz

When I first got my Samsung Galaxy S 8GB I downloaded the Kies software and everything seemed to work O.K, I was even able to sync some of my music from my pc. I stored them on the phones internal memory and they worked fine, I haven't yet got around to buying a micro sd-card,besides why do I need to buy a card to increase the memory when the phones memory is practically empty.
Now, a few days later when I connected to my pc, the Kies software launched but doesn't recognise the phone like it did before. It is not recognised in the Windows device manager list, I have uninstalled and re-installed Kies 3 times, all to no result. I noticed at the bottom of the download site it said it only supported Windows 7 32 bit, could that be the reason why it does not work properly?, if it is, why did it work O.K in the beginning?.
Also when I try to use the music player it just tells me I do not have a sd-card installed, when it worked perfectly well last week.
Can anybody please help.

krillo

Hi

I basically had the same problem, its caused by drivers not working properly for W7 64bit. There is a work around, but it will require you to get a memory card, at least this solves it for me. This is what I did.

1. Connected phone = no result, computer does not recognize unit.
2. Inserted micro SDHC card.
3. Connect phone.
4. Mount SD card through notifications menu.
5. At this point my computer finds the phone, drivers load etc.
6. Dismount card.
7. Unplug phone.
8. Plug in phone, choose KIES from menu (set USB connection to ask in settings)
9. Kies should now find phone.

If along the way, Kies does not find your phone again, follow steps 3-9 again.

If you don't want to get a SD-card you will have to wait until Samsung decides to update Kies to include WIndows 7 64-bit.

BBradz

Hi
Many thanks for info.
I did contact Samsung support today, and was told they were having teething problems with the Kies software,and somehow he talked me through the problem, my pc now recognises my phone.
I've discovered that the problem I had with the music player was that when scrolling down the SD card and phone storage, there is a sub- heading Internal SD card, under that heading is Unmount SD card, and although I don't have a card fitted in the phone I accidently chose that option and it removes the results under Total space and Available space. On tapping Mount SD card they show 5.78 GB and 5.15 GB respectively and the music player now works.
On the subject of SD cards, under the aforementioned heading there is a sub-heading at the top External SD card, what in God's name is that ?. I thought any SD card would be internal. At the bottom there is a sub-heading Internal phone storage, it states the Available space is 1.83 GB which is nowhere what I thought it would be on a phone with a stated 8GB of internal memory. I would have expected it to be more like the 5.78 and 5.15 GB mentioned above.
I am now totaly and utterly confused - must be my age.
Cheers

vudluxi

From what I understand regarding the memory of the phone

External SD card - card fitted by you (up to 32GB)
Internal SD card - actual phone memory (the 8GB the phone has)
Internal storage - part of the 8GB

So if you have the 8GB model then the total space under the internal sd card plus the internal phone storage should be roughly 8GB

If someone can explain it better please do.

BBradz

Hi
Your explanation of memory makes sense, ( sort of ) though why the manufacturer can't just call it internal phone memory and SD card memory I'll never know.
One more thing I'm trying to get to grip with is, if I want to install say, some navigation software, of approx 200MB, can I install it on onto the phone's memory, or do I have to install it onto a SD card ?.

krillo

As far as I know you will have to do it on the internal memory, installing apps on "external" cards is only supported in Android 2.2 "Froyo" which we will hopefully get sometime in the future.

vudluxi

I bought Copilot Live and it automatically installs to the internal memory - no option to put in on the external memory.

DocNasty

If you need the software for your Galaxy S (Captivate/Facinate/etc) you can get it by visiting this link:
Samsung GALAXY S - Software & Manuals - Support - Samsung Mobile Singapore

That will allow you to connect to your windows xp/vista/7 computer.

~DocNasty
~Krushradio.com

Machpants

I have found that if I have Kies running when I plug in the phone is just says connecting but never does. SO I plug in the phone, let it connect as a USB device and then run Kies... all good.

BBradz

Hi vudluxi
I've just bought CoPilot Live v8 software, with maps of UK and Ireland on a DVD.When I run the installation I get to the point where the wizard says "Please select the drive letter of your mounted Android Device" but when I click on the Browse button the phone is not in the list. I've found that if I connect to my PC with the USB cable and select either Samsung Kies or Media player it is recognised by them both, it is also in the list as GT-I9000 -phone when I look in Start > Computer. If I try to rename it, to say give it the letter (F it just says "The device name is too long or invalid characters".
Did you have any problems installing it to your SGS?.

vudluxi

No, I didn't have any problems, but I bought it online from ALK so only had the .apk installation file and had to download the maps from their website.
So I just copied the file to the external SD card an installed it from there.

Last edited by vudluxi; July 24th, 2010 at 02:54 PM.

BBradz

Hi
Following some advice from another post I installed Automount from the Market, and hey presto! my phone is now listed in Start>Computer as Removable disk (F, and I was able to complete installation of the CoPilot software, but although the DVD I bought was for the UK and Ireland, the only region I seem to have is Iberia, and even that is prompting me to download the maps over Wi-Fi. Also the amount of available memory listed under Internal SD card has gone down from 5.15 Gb to 1.6 Gb, which is a ridiculous amount, when the download from the Market is approx 200 Mb. I'm beginning the think my problems might be solved if I splash out on a 16 Gb micro SD card. All this trouble because I do not have a home wireless connection, and I thought it would be easier to just install it from a DVD instead of trying to find a public access Wi-Fi point. I will be phoning ALK tomorrow to try to sort it out ( hopefully ).

divaboy

Thanks for that decent bit of info

immyl

HI All

thought i would share this:

two things you need to do: first disconnect your phone, go into settings and sd storage settings then dismount the internal SD and then format it - yes thats right format it

then you need to mount it back and do a factory reset

once this is complete, keep your phone disconnected return to the kies software. in the top left click the logo and there is an option that says "driver recovery" - click this - and then close kies

reconnect the phone and it all works (well it did for me)

amandeep

Just updated Kies to 1.5.1.10074.2
Connection problems with Windows 7 64bit appears to have been solved!

adambrooks015

Are you sure? i have no luck with Windows 7 32bit after update.

archetypicalone

Hi there

I just wanted to ask a question - has anyone else tried all these fixes and still had no sucess? No matter what I do, kies doesn't recognise the phone and neither does the computer. Occasionally it will start installing the drivers but theu always cr*p out and come up with the red cross of disappointment. I could use it once as mass storage when WMP recognised it and allowed me to sync some music onto it - now it wont recognise it either. I has tried with and without an external sd card, and with/without the internal sd card mounted, with the phone on and off when plugging in the usb cable (funnily enough, kies will autostart if the usb is plugged in and I turn the phone on, yet wont autostart if the phone is already on and I plug in the usb.
I'm runnings windows 7 64-bit, have used the drivers that came with the phone on the minidiscs, and uninstalled them and downloaded kies from samsung. I've checked updates in kies and it assures me I am using the most recent version of it.

If anyone has any ideas on how I can get my phone to connect to my computer, preferably through keis but would be happy to just have computer recognise phone, please let me know as I'm really getting very sad :-(

ogami_ito

I can connect in mass storage mode. But like poster before me, I cannot connect in any other way and I tried everything. including

Regedit previous usb drivers
mount / unmount sd card
different drivers
etc

Ninny

I have never used a smart phone in my life until a few days ago when I bought a Samsung Galaxy S, I had the same initial problems with Kies. The reason it won't connect is because of the buggy software, it will root around on your SD memory and if it comes across any files it doesn't recognise it will reboot and go into an endless loop of doing this. The only way to fix it is to find and delete the files that it's having problems with OR wipe the entire SD memory. Once this is done it should work if you make sure the phone is in Kies USB mode.

The only problem is once you start putting files and installing apps onto the SD again Kies will probably start having problems again.

Though I found it more convenient (if maybe slower) to download an App like SwiFTP and do all the file swapping over wireless instead of having to bloody get this USB thing to work.

archetypicalone

Hi again

Ok, I have now tried deleting all apps downloaded from android market except for a task killer. Didn't change anything.
Have looked at my device manager - in usb its showing as connected and working, but in portable devices its saying that the phone ' cannot connect - error 10'. Gave up and installed kies to boyfriends computer-runs vista ultimate 64 bit. Every time you plug phone in it installs device and mtf drivers successfully - but phone still doesn't recognise in kies or as mass storage. Just shows as generic in device manager and still can't access phone anywhere. Did trouble shooter finally thru samsung web site and its saying to take it to service centre, it may have faulty board. Beyond ready to cry, ready to scream.

Any other advice? I just want to sync my contacts! I can do rest via bluetooth.

animal10

Hi,

I could not connect to Kies until I removed all my music that was in folders on the phone.
I copied all music back on to phone just in one music folder via mass storage and can now connect to Kies. This is on internal storage, don't have an sd card yet.
I still can not play music through usb on car stereo like I can a iphone, only works via mass storage mode. Galaxy S does work like iphone in car when I only put a few songs on the phone. Kies software on the phone might have some sort of time out function that is not allowing all the files to be read in time then disconnecting whatever is trying to connect to it.

Last edited by animal10; August 12th, 2010 at 05:10 AM. Reason: typo

pepsiboy

I just got a Samsung Galaxy S Vibrant and I absolutely love it. However I hate Kies. I have been having issues with connecting the phone via USB. After installing Kies, the first time the phone successfully connected and I was able to transfer some music to the phone.

However when I tried to connect the phone a second time I got an error on the phone that the MTP application had crashed and I was forced to close it. After which the phone's screen would flash between the home screen and the MTP application, similar to the following video on Youtube:
YouTube - Samsung Galaxy S PC connecting problem with Samsung Kies

I contacted Samsung support on this issue. They immediately responded back and said that if I was running Windows XP and Media Player 11, I needed to follow some steps to remove Media Player 11. I have attached the instructions to this post

Unfortunately for me I am running Windows 7 Home Premium 64 bit. I responded back with this information and they confirmed that the only work around is to format the internal SD memory card before connecting to the PC. They are working on a firmware update to resolve this issue.

So to connect I have had to do the following:

1. Go to Settings and select the SD Memory option
2. Unmount the internal SD card
3. Format the internal SD card
4. Connect the phone to the PC

Hope this helps people

Attached Files

MTP Device Fix.pdf (448.8 KB, 192 views)

moofychops

Hi,
Having all the above problems. I cannot clear my SD card, it has lots of stuff I need. I cannot believe that this blerdy phone has been released without Samsung realising that a lots of people run Windows 7 64. Just sold my iPhone, I wish I had kept it now and got rid of this useless junk.
Ron

Vainglorious11

Hi all,

For USB driver issues with Win7 x64, try installing the drivers found at this link:
Download Samsung Galaxy S USB Driver for Windows x64 Driver for Windows XP X64 / Windows Vista64 / Windows 7 x64 - Softpedia

Use the device manager to update the drivers (Go to device with yellow triangle, right-click, Properties, navigate to 'Have Disk' method where you can point it to the folder). This made Mass Storage mode work fine for me. (Kies is another issue).

Hope this helps!

Footpunch

Cheers. Works a treat now

onearmgeek

As a reminder, you need to go to Settings > Applications > USB settings > Choose Samsung Kies. Then, plug in your USB cord.

I'm running it on Windows 7 32bit (laptop) and 64bit (home), both work. Be a little patient and let it install/configure itself.

I hope this helps.

vudluxi

I have tried on XP 32bit and Windows 7 64 bit systems and all I can do is connect in 'mass storage' no luck with Kies at all.
I'm not really concerned about this but will I need Kies to update to Froyo?

onearmgeek

Another thing to check is the version.

Kies_1.5.1.10074_2_6.exe
I can verify that this version works with Windows 7 32-bit & 64-bit.

Download the latest Samsung Kies Version 1.5.1 (Release Date 18, August 2010)

ardz

It doesn't work for me - still won't connect via Kies. Win7 64. It was working when I had some samsung USB driver for mobiles installed but I deleted that because I thought it was screwing up my attempts to update the phone to the JM1 firmware - this is another problem I'm having with this phone, as far as I'm aware there is a new JM1 firmware which is meant to fix the lag issue and improve the gps/wi-fi; when I had the dam thing working with Kies (using the samsung mobile driver) it just kept telling me my firmware was the latest one - It's running on JF3 at the moment. It's an unbranded unlocked handset.

I haven't done any of the internal sd card wipe stuff etc but I really don't want to because I have all my contacts and accounts set up on it now.

I'm starting to hate this phone - the Kies software is beyond crap and it seems I can upgrade the phone to fix some of the issues it has (only I can't because when I try to it tells me I have the latest version).

This is beyond a joke Samsung.

ardz

My feelings exactly. I'm longing to have my iPhone 3G back after the carry on I've had with this.

melll

I have tried everything and it doesnt work for me still..

I want to upgrade my damn firmware.

When is Samsung going to update kies to work with Windows 7?????????????

saj_2001ind

you might want to try this

[Solution / Tutorial for Galaxy S i9000] MTP Application crashing

EddieBeint

Got a tip from a youtube flick to turn off any app launcher running. i'm running Launcher Pro, and when turning that off and connecting my Galaxy S to usb, selecting Kies Mode, and violla!!! Kies recognized my phone. I'm running Kies 1.5.1.10074_45.

lizzardly

I tried to connect my Galaxy S with Kies software open on my laptop. I get an error message saying device not supported. Anyone know how to get it to work?

r_w_w

[
Hi

After two days trying connect my 2 PCs (w7 64 and WXP SP2, both system on Mac bootcamp) unexpectetdly a problem was sold on WXP. My i9000 from Hungary (factory neverlocked), so i download a Kies from samsung.hu - this desigion i was told in my local samsung service (in Russia) Also it was old version (1/5/1) it synchro well, not as newest 1/5/4 wich i tried before.

It is difficult to say If may desigion is universal. In addition I have done: 1) reject to autoupdate kies 1.5.1 to 1.5.4 - the system ask about updating when to start 2) as was written higher some post I unmount and erase external SD and unmount (not erase) internal SD, then reboot phone before connection to usb

I understand, that post is about W7 64 - but I think the general way to desigion is using old kies. I recomend to combinate different ways to solve synchro problem not depending on operation system. Shame on Samsung for such trouble making syncronization for 600 USD gadget.



I hope the post will be usefull

David3103

The traditional computer solution seems to work for me - switch the phone off and then back on again.
let it run through it's start-up process which includes scanning the Internal memory
connect via usb cable et voila!

ALLthawayL1VE

Your info sucks, I basically deleted everything on my sd card and it still doesnt work so i lost all my saved stuff. thanks

ALLthawayL1VE

This is what it was, thanks a lot man. All of the people posting useless info like deleting your memory card are plain brainless.

stylelite

I don't know if this will help any of you guys having trouble with kies, but whilst trying to help another member get kies installed on his vista PC, the following errors came up. see pics

Error 1. o2007pia.msi
2007 Microsoft Office System Update: Redistributable Primary Interop Assemblies.

Error 2. vstor30.exe.
Microsoft Visual Studio Tools for the Microsoft Office System.

Error 3.
as error 2 but a service pack.

You also need to have Microsoft.Net framework installed and .Net framework service pack 1.

I have checked my PC running Windows 7 and these are all installed and I don't have any problems with kies

Hope it helps

Attached Images

	Capture. error 1.JPG (55.4 KB, 22 views)
	Capture. error 2.JPG (52.7 KB, 6 views)
	Capture. error 3.JPG (53.3 KB, 6 views)

Sillyboy

What a ******* champion you are....i was messing about wiuth this phone for the last two days trying to get it to work and then stumbled on your post...and low and behold the bloody thing works...thanks brother...can you offer any suggestions as to why this method solved the problem?

I had tried connecting several times and nothing....phone would not be rcognized...i think the key in this is clicking the kies logo for the driver update.

Anyways thanks again bud

kindofblue

I've run into the same problem and your solution worked (at least on my XP Pro PC). Thanks! I spent ~4 hrs off and on trying to figure this out.

The bigger issue for me now is how buggy Kies is. Does anyone have an alternative for downloading their mp3s onto the phone? Thanks in advance for suggestions

Last edited by kindofblue; September 29th, 2010 at 08:15 AM.

bu995

YES....

I downloaded the newest version of Kies and voila - I could connect

mikedt

This is why we backup all of our important, priceless and cherished documents, photos, musics and videos.

Backup, backup, backup !!

sublimenaz

This doesn't work. It still forces the computer to try to install the drivers when you select samsh!t kies. The computer tries and tries without success.

Sparksltd

Have u tried removing all un-need usb devices and pluging the phone into a different usb port incase all com ports are used up. Also running with minimal apps runing incase of a conflict.

j3551c4

Hello,

Im not sure why or how this worked, but it did for me. I had no real trouble running kies on my laptop which is on xp, but i could not connect my vibrant on my work computer which is running windows 7. I tried a lot of the solutions listed online and nothing worked...except this:

Re: KIES will not work with my Vibrant - T-Mobile Community (last reply on this page)

For some reason this worked, and it installed some drivers that were apparently missing, and now kies is recognizing my phone no problem, and my computer is also reading my phone as a usb device ala mass storage.

I hope this works for others (and keeps working for me)

-Jessica

JOeDo

For me the solution was extremely simple to implement and crazily frustrating to find. I run LauncherPro and iHome (fab animations) as alternative launchers on my Galaxy S. Until I switched the launcher back to TouchWiz, Kies would not talk to my phone, When I did switch back the phone connected right away and it's been like that ever since. So if you are using an 'option' launcher, THAT'S your problem!

lane87

"in a nutshell, Kies seems to have a MEMORY MANAGEMENT PROBLEM. If you Un Mount and pull the SD card (probably don't have to PULL it ...) Kies will work fine."

Two weeks it took for me to get Kies working reliably and syncing with outlook. Using win7 64 bit. Finally, I just had to unmount (and more importantly...LEAVE IT UNMOUNTED) and then connect usb in Kies mode. Tethering is even working. If I want acces to the sd card for file transfers I usb connect in mass storage mode and not use kies. I hope this helps others.

steve-arsenal

hi there i have a galaxy s and have never been able to get it to connect to Kiers on windows 7 64 bit (just tried it on P and still nothing) when i click mass storage the pc recognises it but i click kies and in the notifactation bar it says "usb connected" but nothing in kies????

I just called samsung for the second time who r useless and they say u CANT have Itunes or anything apple installed on ya PC or Kies wont work ......................... i find this very hard to belive ?????

PLEASE PLEASE can someone help and advise
thanks
steve

KurdishDream

hi Guys
I had the same problems as you guys have.

To solve the problem, I crated backup of all my files, concatcs etc.

To solve the problems do those few steps:

1. Backup all your content, contacts, files etc
2. Disconnect you phone from PC
3. Uninstall the Kies
4. Format your phone
5. Install the Kies again
6. Restart your phone
7. Finaly, connect your phone to Kies, all problems should be solved now.