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Old August 24th, 2010, 01:13 PM   #1 (permalink)
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Exclamation [Solution / Tutorial for Galaxy S i9000] MTP Application crashing

Many of you have problems with the use of your Samsung Galaxy S phone with tool Samsung Kies.

Here is a video that shows the problem:
http://www.dailymotion.com/video/xe3dj3_samsung-galaxy-s-crash-mtp-applicat_tech

Samsung said the problem comes from the phone.

It's here (french translation) : http://translate.google.fr/translate?hl=fr&sl=fr&tl=en&u=http%3A%2F%2Fwww.giz modo.fr%2F2010%2F08%2F03%2Fsamsung-galaxy-s-le-mysterieux-bug-trouve-enfin-une-explication.html

For the phone works with Kies (and remove the MTP application crash), you must simply connect the phone to "USB (mass storage).

Just after, you found and erase all the files more than 16 caracters until Samsung publish a update/fix.

After, Disconnect and reconnect the USB cable and select "Samsung Kies" mode.

If all works, the bug lost... and you can use Kies ! Enjoy !

I hope this tutorial can help you

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Old August 25th, 2010, 05:21 AM   #2 (permalink)
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Should point out it's more than 16 chars after the last dot. I.e. an extension like "bla.12345678910111213".

But yeah, I found this fix elsewhere, but I can vouch for it . My MTP app was doing that when trying to connect to Kies. I trawled through the files and deleted all the ones that had stupid extensions. Cleared the caches etc too. And now it works with kies again, and i was able to flash to the new firmware. Which i might add has made a noticeable improvement to lag i think :P
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Old August 25th, 2010, 07:52 AM   #3 (permalink)
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how do we know in which path and directory which files to delete ?

can you tell me the exect directory where I should look for these type of file, I do not see it anywhere ... pls help
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Old August 25th, 2010, 08:51 AM   #4 (permalink)
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Thanks, I have given up using Kies because of that MTP application error. After deleting one file with a long extension now it works like a charm. Thanks
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Old August 25th, 2010, 08:54 AM   #5 (permalink)
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Quote:
Originally Posted by saj_2001ind View Post
how do we know in which path and directory which files to delete ?

can you tell me the exect directory where I should look for these type of file, I do not see it anywhere ... pls help
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.
Attached Files
File Type: zip FileSearcherforKiesFix.zip (4.4 KB, 5460 views)
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Old August 25th, 2010, 09:10 AM   #6 (permalink)
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dude, you rock, it worked perfectly fine I found some long files and deleted them and now KIES working perfectly fine

Thanks a lots
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Old August 25th, 2010, 11:46 AM   #7 (permalink)
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Quote:
Originally Posted by PhoenixFx View Post
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.
Haha, I love how somebody else thought to do this

Only difference is you actually did, whereas I couldn't be bothered at the time and just searched manually xD

Nice job.
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Old August 25th, 2010, 12:16 PM   #8 (permalink)
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Quote:
Originally Posted by Darkplek View Post
Haha, I love how somebody else thought to do this

Only difference is you actually did, whereas I couldn't be bothered at the time and just searched manually xD

Nice job.
I was already working on something else in visual studio; had the IDE open when I read the post, so I thought why not make a simple tool, its only 4 or 5 lines of code anyways, and I was in the mood to do some more coding
Otherwise I wouldn't have bothered either..
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Old August 27th, 2010, 03:35 PM   #9 (permalink)
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Glad that you did mate, coz that has been giving me hell from day one... just love how they preload software that breaks the features of the phone
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Old August 28th, 2010, 06:29 AM   #10 (permalink)
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I had the same problem until I deleted the clockwork recovery mod folder. I used ES file manager to copy all the files in my internal SD to my external SD. I then formatted my internal SD, and moved the folders back one by one until I located the folder that was causing the issue. Took a while, but it was worth the effort.
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Old August 28th, 2010, 02:57 PM   #11 (permalink)
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mine finally connected to Kies using this method, I then successfully updated the firmware that it said was available, now it is stuck on a black screen after the S logo on reboot and then nothing, just hangs there.

really don't want to try factory reset, any ideas?
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Old August 29th, 2010, 11:01 PM   #12 (permalink)
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I followed the tutorial and used the code you wrote, but I still cannot get connectivity with Kies. MTP Device is still not installing coerrectly either. Any thoughts where to go?

I removed the long named files, reinstalled Kies and nothing.

Kies ver 1.5.1.10074_2 (says its the latest version)


You know, now that I think of it, why exactly do I want to connect with Kies? Aside from making the phone do what its supposed to...
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Old August 30th, 2010, 06:00 PM   #13 (permalink)
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Thank you very much. I follow your step. finally, I can fix this MTP crash problem.
Would you mind if I teach your solution to other in my country ?
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Old August 31st, 2010, 05:29 AM   #14 (permalink)
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Thanks for the utility.. I thought the problem was something to do with a long file name left behind from the skyfire browser app. Your utility found it, I deleted, and kies now working again.


thanks again.
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Old August 31st, 2010, 08:36 AM   #15 (permalink)
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Great solution mate! Thanks alot!!
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Old August 31st, 2010, 10:01 AM   #16 (permalink)
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thenx man, thenx a lot !!!!!
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Old August 31st, 2010, 04:40 PM   #17 (permalink)
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Well, I only bought the galaxy S 3 days ago and Kies runs fine on my laptop but crashes with umpteen errors on my main PC, even without the phone being connected. I've had to delete it as I don't want important work stuff getting trashed by it. Frustrating that I can only sync stuff now on the laptop.

I got the phone as a solution but this has created even more problems for me and my business.
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Old September 1st, 2010, 07:30 AM   #18 (permalink)
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Sweet Betty Brown it worked!

Thanks a lot for the info and the file searcher.
What a joke, a simple thing like that and Samsung can't get out a fix. That with their Kies issues. They need to be quicker with their patches.
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Old September 3rd, 2010, 11:42 AM   #19 (permalink)
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Why is it that everyone else seems to sort thier problems but me?!?!?! lol!!

I tried deleting the 2 long file names that were found in the internal phone memory (both in the picture gallery(and thanks for the programme by the way!!)) but the damn thing still wont connect to Kies.

Suds
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Old September 3rd, 2010, 11:43 AM   #20 (permalink)
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What I did was move a bunch of files that I had on my SD card off of it and just kept media related items, movies, pics etc and it worked and picked it up right away. I also downloaded a samsung driver from here
Connect Samsung Galaxy S with Kies on your PC - The MTP Error
and it works
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Old September 5th, 2010, 10:54 AM   #21 (permalink)
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by doing the method, i've finally get my i9000(DXJG4) connected to kies (1.5.1.10074_2).
thank you very much.
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Old September 5th, 2010, 12:42 PM   #22 (permalink)
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In my i9000 (DXJF4), there are no file with long extension, but still can't connect to the latest kies 1.5.1.10074_2

My laptop (vista 32-bit, UAC turned off, all Samsung drivers were successfully installed) can detect the phone properly. No errors in Windows' Device Manager. Can connect to the phone using 'USB debug mode on' + 'USB mass storage' and transferring files via Windows' Explorer.

But everytime I connect the phone using USB for Samsung Kies, the phone is going crazy and Kies is trying to "connect to media" for ever...

How to upgrade the firmware (or the OS?) if I can't connect to the phone using Kies? I read that upgrading the firmware using Samsung Kies is the easiest way.
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Old September 6th, 2010, 12:52 PM   #23 (permalink)
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thx 4 sharing tis post~ really usefull 4 who using samsung galaxy s~
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Old September 8th, 2010, 09:35 AM   #24 (permalink)
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thx 4 sharing tis post~ really usefull 4 who using samsung galaxy s~
oh yes! we are in the same boat

so ...

in a windows xp sp3 i installed samsung galaxy usb driver, then i installed kies, but kies dont recognize the smartphone and don't connect it.

i use "reinstall driver" as i found in a forum, to delete samsung usb driver and restore originals driver.

but kies don't recognize the smartphone.

so i use the fix to remove all 16 lenght or more file, and i removed one.

but kies don't recognize the phone.


when i connect smartphone windows xp says that a new MTP device is found ... and found, and found and found, all the time.

so is the mtp device driver the problem ?

my only need is to install froyo . can i install it without use kies ?
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Old September 8th, 2010, 11:53 AM   #25 (permalink)
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Quote:
Originally Posted by PhoenixFx View Post
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.
I have recently purchased Samsung Galaxy I 9000 and have problems connecting using my USB cable.

Thank you so much and it worked after running your EXE which helped me cleaning up long extension files.

Many have wrongly guided to reinstall drivers which according to me may not really resolve this particular issue. Hope Samsung fixes this in its next release.
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Old September 8th, 2010, 02:17 PM   #26 (permalink)
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KIES is such a POS... It again won't recognize my phone and just says please wait for device:.... I just don't understand why this was so hard for samsung to program...!!
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Old September 9th, 2010, 06:58 AM   #27 (permalink)
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can't get it to work anymore no matter what I try.. I don't have lengthy files on my phone so that isn't it.. what could be it???
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Old September 12th, 2010, 03:51 AM   #28 (permalink)
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Thanks a lot for that little app!
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Old September 12th, 2010, 10:26 AM   #29 (permalink)
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Default need to format harddrive to get phone to connect to Kies

Hi all:

I did find some long file names, deleted those, got rid of the flashing mtp error. Thanks to the person who wrote that program. The next problem was KIes is now stuck on connecting to galxay phone (same problem on two different pc's). Left for a half hour, noda, no connection happening. It did connect though with explorer and media player. Long story short, had an extra hard drive quicking around, install windows, installed kies, nothing else, finally it connected and I could do a firm ware upgrade. I think Samsung should include a PC with every phone purchased, LOL. or at least an extra harddrive.
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Old September 13th, 2010, 08:31 AM   #30 (permalink)
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I've got the problem too. It has worked for me in the past, though before I installed doubletwist (That is all I can think of that changed) I removed 3 files with long extensions, uninstalled and reinstalled Kies, but the MTP Application screen comes and goes forever still. I really want to get this working before Froyo comes out!!
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Old September 13th, 2010, 10:42 AM   #31 (permalink)
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[QUOTE=PhoenixFx;1446922]I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...


PhoenixFX your Absolutely brilliant!
Read everyone's threads - really helpful. Tried the mount / unmount solution which sorted one prob but not my main issue. Tried manual search for long file extensions & deleted but no change. Ran your little search App and found the one file I missed! USB connects and Kies runs PERFECTLY now!

Gen info: I got the long file extensions from downloading eBook from eBorders

Cheers
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Old September 13th, 2010, 10:46 AM   #32 (permalink)
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Metusian & JokerZwild, have you checked for long files on your external SD card?

Also try
1. Remove external SD card
2. settings>SD card and phone storage> int SD card>unmount SD Card
3. Connect to computer
4. settings>SD card and phone storage> int SD card>mount SD Card
(thanks Geryatrix)
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Old September 13th, 2010, 01:05 PM   #33 (permalink)
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to all the people having problems with the phone not connecting in kies ,

run kies and in top left corner kies menu run driver recovery , once done exit kies ,

on the phone go to settings,sd card and phone storage unmount the external sd card , then unmount the internal sd card and only format that , if you have anything important on it back it up

in settings menu go to about phone,usb settings and select samsung kies and then exit the menu and reboot the phone

run kies , connect usb cable to the phone , let the drivers install and the phone should now be connected in kies

keep usb connection on phone in samsung kies mode to avoid connection problems in future

i hope this helps
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Old September 17th, 2010, 08:38 AM   #34 (permalink)
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Quote:
Originally Posted by Saj galaxy s View Post
to all the people having problems with the phone not connecting in kies ,

run kies and in top left corner kies menu run driver recovery , once done exit kies ,

on the phone go to settings,sd card and phone storage unmount the external sd card , then unmount the internal sd card and only format that , if you have anything important on it back it up

in settings menu go to about phone,usb settings and select samsung kies and then exit the menu and reboot the phone

run kies , connect usb cable to the phone , let the drivers install and the phone should now be connected in kies

keep usb connection on phone in samsung kies mode to avoid connection problems in future

i hope this helps
hi, i'm using samsung 9000 by "AT&T" so called Samsung Captivate

i tried disconnecting internal sd card, removing long extension filename, connecting as kies mode, using original driver, using samsung driver ...

nothing to do : i'm not able to connect to kies so i'm not able to install froyo

other help? :-(

thanks ....
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Old September 17th, 2010, 01:27 PM   #35 (permalink)
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try this, WORKS FOR ME:

-Close Kies on PC
-Connect the phone to PC / Laptop & Select Mass Storage Mode.
-Select the USB icon from the Notification section in Samsung Galaxy S to Mount the drive.
-You should now see Phone’s Internet Memory (& SD Card) in My Computer.
-Download the following http://www.fileden.com/files/2008/2/28/1786668//FileSearcherforKiesFix.zip and save it on the desktop.
-Run the utility click search, then select Phone’s Drive and then SD Card’s Drive (if you have SD card in your phone).
-The utility will find the bad files’ list and now you have to go to that location in My Computer and delete all the files listed and then do a research.
-Once you get no results as shown below you are good to go.

-Do the same steps for Phone’s Memory & SD Card (if you have one in your phone).
-Disconnect your phone and re-connect the USB.
-This time select Kies PC Suite option and 100% it will install the MTP USB Device without any problem.


I LOVE INDONESIA
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Last edited by cuentil; September 17th, 2010 at 01:41 PM. Reason: correction
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Old September 19th, 2010, 06:58 AM   #36 (permalink)
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Default runtime

Hi, what is to do to install runtime??

Regards, Wolfgang
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Old September 19th, 2010, 11:50 PM   #37 (permalink)
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Quote:
Originally Posted by PhoenixFx View Post
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.
this works like a charm! thank you!
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Old September 21st, 2010, 12:41 AM   #38 (permalink)
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thanks for this!! i was so frustrated by not being able to connect my galaxy s to samsung kies but with your help. boom. works like a charm.
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Old September 21st, 2010, 04:05 AM   #39 (permalink)
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Default individuals are much better than corporations

toureiffel Great spot, been looking all over for this, I wonder if someone could ring google and ask to bump this thread to the top of all the searches related to kies!
PhoenixFx brilliant fix, you should ask samsung for a job, clear they need help!
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Old September 23rd, 2010, 02:16 PM   #40 (permalink)
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thankyou, thankyou, thankyou! I've trawled through loads of forums, all with different advice and yours worked perfectly. I've never posted on forums before to say thanks but I'd have never sorted this without your help. So once again, thankyou.
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Old September 24th, 2010, 08:30 AM   #41 (permalink)
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Ditto! ..... Brilliant fix!
I've tried numerous fixes and reloaded Kies more times than I've had hot dinners but it was all to no advantage till I read this post!
I'm a happy Samsung owner again! .... Thanks for posting the information!
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Old September 29th, 2010, 04:51 AM   #42 (permalink)
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I was trying to do it manually and failed to find one last file...

Thank you so much for this little tool.

Cheers...
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Old September 29th, 2010, 09:07 PM   #43 (permalink)
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Quote:
Originally Posted by PhoenixFx View Post
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.


I'm f#!king lost.....what the heck is .net runtime? All I'm trying to do with Samsh!t kies is to get the GPS update. I've been wasting almost two hours on my computer trying to get this crap to work so I can simply download the fix for my gps. I'm so close to chucking my phone into oblivion from my deck and going back to a dumb phone.
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Old October 4th, 2010, 09:12 PM   #44 (permalink)
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Default mtp fixed

just spent an hour on the phone with samsung. Kies is not ready for win 7 64 bit OS yet. NOT SUPPORTED.

The fix that worked was the 16 character thingy that is mentioned above. the guy at samsung even emailed this forum link to rectify the problem.

nice work samsung. NICE! :-(
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Old October 13th, 2010, 05:01 AM   #45 (permalink)
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Hi people, never actually signed up and used a forum before, but I've had a revelation and want to share it with you all! After a frustrating couple of months I've tried connecting my SGS to Kies via XP and Windows 7 and no joy. I finally decided to try and reset to the factory settings, loosing all my apps and data on the internal SD. Low and behold it starts working on Kies with XP! Haven't tried it with windows 7 yet, but I'm hoping it will work. It continued to work as I reinstalled all my applications. still connecting to Kies: great! then I wanted to use Google Navigation and it told me I've got to install Text to Speech app. After this is installed it no longer connects to Kies or mounts in windows at all! Coincidence? After a bit of hunting I used the SGS application manager and found TTS (Text to Speech) running in the background. I used Force stop option in the application info and low and behold Kies connects again! So TTS was the problem for me! I imagine most people with a SGS have installed this, so give this trick a go and maybe it'll help you?!
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Old October 14th, 2010, 08:41 AM   #46 (permalink)
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Tried everything on this thread, i've been trying to get this working for the past month now.

Kies simply doesn't support w7 64.

Samsung are complete muppets, I'll never buy a phone from them ever again. Worst droid ever.
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Old October 15th, 2010, 03:44 AM   #47 (permalink)
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Quote:
Originally Posted by PhoenixFx View Post
I wrote a small program in c#, couldnt find out a way to search for long extensions in dos mode .
Exe is attached. Click the search button and select the SD card or Phone's internal memory , then you will see a list of files with extensions larger than 16 characters. Click on each file entry in the listbox to open the folder location. Hope this helps...

P.S : Needs .Net runtime.
Thanks so much... .. a real tech!
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Old October 16th, 2010, 03:37 PM   #48 (permalink)
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Quote:
Originally Posted by Saj galaxy s View Post
to all the people having problems with the phone not connecting in kies ,

run kies and in top left corner kies menu run driver recovery , once done exit kies ,

on the phone go to settings,sd card and phone storage unmount the external sd card , then unmount the internal sd card and only format that , if you have anything important on it back it up

in settings menu go to about phone,usb settings and select samsung kies and then exit the menu and reboot the phone

run kies , connect usb cable to the phone , let the drivers install and the phone should now be connected in kies

keep usb connection on phone in samsung kies mode to avoid connection problems in future

i hope this helps
the knowledge of "driver recovery" in kies saved my day and provided me froyo update this morning. Thank you Saj, I was really going insane not being able to connect my i9000 to my pc in any way, not kies nor mass storage. I've tried all sorts of tricks gotten from other forums like installing drivers from 3rd party sites etc...and almost did a factory reset.
The froyo update did not loose my data. All my apps were intact. Settings and home screens were resetted.
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Old October 17th, 2010, 10:43 AM   #49 (permalink)
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Default Check TunnyBrowser folder for long file extensions

Thank you to everyone for your help with this long-standing problem - all I got from Samsung support was that there was a problem with my laptop.

On checking, I found that TunnyBrowser contained files with long file extensions. I deleted these files and was then able to connect to Kies. I have sent an email to support@dolphin-browser.com informing them of the situation.
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Old October 17th, 2010, 12:11 PM   #50 (permalink)
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Thank you, thank you, thank you! I am delighted to say this has worked a treat. I had files in Seesmic (avatar filenames) and some thumbnails which were more than 16 characters.

Thank you for bringing this solution to light and thank you PhoenixFx for your handy little search tool.

I can now happily wait for FroYo to be released for my SGS in Ireland. Or do the registry hack if I get impatient
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The Samsung Galaxy S was announced in March of 2010 was a high-end feature packed phone during its day. This was the start of Samsung's global takeover and although this particular phone saw many iterations and variants here in the state and ov... Read More

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