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Old November 2nd, 2011, 07:29 PM   #1 (permalink)
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Default Samsung Galaxy S VIBER Issues

My friend and I both have Samsung Galaxy S and we're both Viber users. We tried calling each other but I can hear them but they CAN'T hear me. What's the problem?

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Old November 6th, 2011, 08:55 AM   #2 (permalink)
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Hi,
This is a member of Viber's Dev. Team.

I need to know few more details in order to help you:
* Do you use stock or custom ROM? and you friend?
* Which Viber version do you and your friend have?

Thanks in advance!
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Old November 6th, 2011, 09:39 PM   #3 (permalink)
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Hey there,
we are using 2 different phones and different versions.
Here is the info:

Viber version 2.1.2

Samsung Galaxy S2
Model number GT-I9100
Android version 2.3.4
Stock rom/original rom

Samsung Galaxy S1
Model number SGH-I897
Android version 2.1
Stock rom/original rom

Issue:
S1 can hear the call from S2
S2 can't hear the call from S1

Thank you for your help, sir!
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Last edited by IoIcat; November 7th, 2011 at 11:25 AM. Reason: Technical info
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Old November 7th, 2011, 12:52 PM   #4 (permalink)
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Hmm...
There could be 2 possible sources for this problem:
1. the Android 2.1 (relatively old) could be causing the microphone to not function.
2. Something else in the Galaxy S1 (maybe the model number) is not allowing Viber to use it.

Please go to Settings --> About Phone --> Model Number and let me know exactly what's written under that line.
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Old November 7th, 2011, 06:12 PM   #5 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
Hmm...
There could be 2 possible sources for this problem:
1. the Android 2.1 (relatively old) could be causing the microphone to not function.
2. Something else in the Galaxy S1 (maybe the model number) is not allowing Viber to use it.

Please go to Settings --> About Phone --> Model Number and let me know exactly what's written under that line.
Samsung Galaxy SI

Model Number: SAMSUNG-SGH-I897

Instead of Android, the SI is Kernel Version 2.6.29 - could this also be a problem?
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Last edited by IoIcat; November 7th, 2011 at 06:34 PM.
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Old November 8th, 2011, 05:55 AM   #6 (permalink)
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Quote:
Originally Posted by IoIcat View Post
Samsung Galaxy SI

Model Number: SAMSUNG-SGH-I897

Instead of Android, the SI is Kernel Version 2.6.29 - could this also be a problem?
We're going to check it and see if that's indeed the source of the problem. I'll let you know if we have any conclusions.
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Old November 9th, 2011, 03:49 AM   #7 (permalink)
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@IoIcat - it looks like the problem is indeed with the fact that your Kernel has been altered.

We can't really offer you a solution since we don't support custom Kernels. You can either revert your entire phone to factory settings (so the Kernel is Android again), or install a custom ROM that we partially support (CM7/MIUI) and see if it helps.
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Old November 14th, 2011, 04:10 AM   #8 (permalink)
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Quote:
Originally Posted by ViberMedia View Post
Hmm...
There could be 2 possible sources for this problem:
1. the Android 2.1 (relatively old) could be causing the microphone to not function.
2. Something else in the Galaxy S1 (maybe the model number) is not allowing Viber to use it.

Please go to Settings --> About Phone --> Model Number and let me know exactly what's written under that line.

Same issue happens on my Galaxy S too,
my model number is GT-I9000
Firmware version is 2.2
Kernel version is 2.6.32.9 root@SE-S506 #1

please help.
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Old November 14th, 2011, 12:23 PM   #9 (permalink)
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Quote:
Originally Posted by sdai View Post
Same issue happens on my Galaxy S too,
my model number is GT-I9000
Firmware version is 2.2
Kernel version is 2.6.32.9 root@SE-S506 #1

please help.
Please see my response above.
This is probably an internal Kernel problem, that collides with Viber's attempts to activate the speaker
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Old December 3rd, 2011, 01:03 PM   #10 (permalink)
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Default same problem with tagheuer link

I have same problem with phone tagheuer link runing android version 2.2
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Old December 4th, 2011, 03:30 AM   #11 (permalink)
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Users with the one-side voice issue - as I explained, the reason for this problem could be customization made on your phone (either on the Kernel or the ROM) or the fact that your device itself is not officially supported by Viber. This way or another, you may contact our support team at Viber Support and Knowledge Base and see if they can provide you with further assistance.
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Old December 10th, 2011, 09:24 AM   #12 (permalink)
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To all,
We (Viber) are about to release multilangual support for Viber at last!

We would appreciate your help with translation to your personal language. If you are fluent at any other language than English, this means adding missing translated lines, and confirming the existing translations previously added by users: Translate Viber - Streamlined Translation Platform for Sites & Apps - Viber

Remember - we let the community of our users shape Viber and decide what it looks like

If you have any questions please let me know. We thank you in advance,
the Viber Team.
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Old February 16th, 2012, 03:13 AM   #13 (permalink)
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Sad Viber not work

I have Samsung Galaxy S, Android version is : 2.3.5
I install viber after 5 minutes write VIBER IS DEACTIVATED ??
Not because of android version ??
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Old February 16th, 2012, 03:34 AM   #14 (permalink)
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Quote:
Originally Posted by Djoxx View Post
I have Samsung Galaxy S, Android version is : 2.3.5
I install viber after 5 minutes write VIBER IS DEACTIVATED ??
Not because of android version ??
Are you using a custom ROM?

If you are, please check your IMEI number (universal device identification number) inside the phone's "About" page. Once you found it, please compare it with the real IMEI number that's written on the back of your phone.

Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the deactivation problem. We plan to provide a fix for this issue soon (Viber 2.1.3) by collecting all the problematic IMEI's from our users, and manually whitelisting them. If you'd like to make sure yours is also included in the list, you can let me know what IMEI is written in the "About" page, so we make sure it's going to be included in our fix.
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Old July 19th, 2012, 04:06 PM   #15 (permalink)
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Default not hearing me!!!

I have a galaxy mini
model number: GT-S5570I
Android version:2.3.6
every body can hear me on viber but i cant speak to anyone
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Old July 20th, 2012, 02:51 AM   #16 (permalink)
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Quote:
Originally Posted by daniel halimi View Post
I have a galaxy mini
model number: GT-S5570I
Android version:2.3.6
every body can hear me on viber but i cant speak to anyone
Hi,

Are you running a Custom ROM on your Galaxy Mini?
Also, does this problem persist when testing it on a few different WiFi networks?
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Old July 20th, 2012, 03:39 AM   #17 (permalink)
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how can i know whether i'm using custom ROM or not?
yes i tried it on different wifi networks and it didn't work
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Last edited by daniel halimi; July 20th, 2012 at 09:28 AM.
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Old July 22nd, 2012, 02:21 AM   #18 (permalink)
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Quote:
Originally Posted by daniel halimi View Post
how can i know whether i'm using custom ROM or not?
yes i tried it on different wifi networks and it didn't work
If you don't know what it is, then most likely (if you didn't receive the phone from a friend, or didn't let them install it) you're not running a Custom ROM.

Please use this direct link to open a Support Ticket with our support team. They will look into the details of the problem and hopefully guide you through a solution: Your ticket details | Viber Support

Thanks in advance, and we apologize for the temporary inconvenience :/
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Old July 30th, 2012, 05:20 PM   #19 (permalink)
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ok thank you
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Old September 23rd, 2012, 12:31 PM   #20 (permalink)
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Default Viber issues

When I use viber to call my friends, we can't hear each other. I have re-installed it 3 times. I also reset the phone to facory settings but no improvement. However, for a very short time, viber actually worked fine but again it stopped. Also after every call, it displays a message for Force Close.

The Model Number is GT-15801
Firmware version is 2.1-update 1
Kernel Version 2.6.29 root@SE-S604 #2
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Old September 24th, 2012, 03:45 AM   #21 (permalink)
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Quote:
Originally Posted by ifsbaba2009 View Post
When I use viber to call my friends, we can't hear each other. I have re-installed it 3 times. I also reset the phone to facory settings but no improvement. However, for a very short time, viber actually worked fine but again it stopped. Also after every call, it displays a message for Force Close.

The Model Number is GT-15801
Firmware version is 2.1-update 1
Kernel Version 2.6.29 root@SE-S604 #2
We see you're running Android 2.1 on your phone.
Have you considered updating to a later OS version?
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Old October 24th, 2012, 05:31 AM   #22 (permalink)
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I have galaxy S2
Model number:Gt-I9100
Android version 4.0.3
Every time I want to sync contacts, call or text viber tells me: Viber service is currently unavailable or being blocked. Please try again later.
I have re-installed it many times but still the same. It works with wi-fi but not with 3g. Please help!
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Old October 24th, 2012, 05:35 AM   #23 (permalink)
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Quote:
Originally Posted by anu112 View Post
I have galaxy S2
Model number:Gt-I9100
Android version 4.0.3
Every time I want to sync contacts, call or text viber tells me: Viber service is currently unavailable or being blocked. Please try again later.
I have re-installed it many times but still the same. It works with wi-fi but not with 3g. Please help!
What country are you located in? Which cellular network?

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:
1. Test Viber on a few different WiFi networks, and see that it works fine.
2. Contact your cell company and confirm this with them.
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Old November 4th, 2012, 09:52 AM   #24 (permalink)
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i have agalaxy s i 9000 and use viber with my friend but he use agalaxy s11
but i donot hear him or he doesnot hear me???
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Old November 4th, 2012, 01:36 PM   #25 (permalink)
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Quote:
Originally Posted by doc_semsem View Post
i have agalaxy s i 9000 and use viber with my friend but he use agalaxy s11
but i donot hear him or he doesnot hear me???
Does this problem occur only between you two, or does it also happen to him with other Viber users, and to you with others as well?
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Old November 6th, 2012, 06:49 AM   #26 (permalink)
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Default I have problem to use Viber

I installed three days ago Viber but I cannot use it. I cannot sync the contacts. It appears an Icon: Viber Service is currently unvaliable or being blocked. This appers everytime when I tray to sync contacts
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Old November 7th, 2012, 04:09 AM   #27 (permalink)
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Quote:
Originally Posted by tahiri View Post
I installed three days ago Viber but I cannot use it. I cannot sync the contacts. It appears an Icon: Viber Service is currently unvaliable or being blocked. This appers everytime when I tray to sync contacts
Sounds like Viber may be blocked on your network.

What country are you located in? Which cellular network?
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