Boost customer service & tech support

freesunshine · January 5th, 2013, 09:51 PM

I must say, it is a pain in the a$$ to go through the prompts to get a live person on the phone. However, once you're in, it has been nothing but an awesome and pleasure experience with both customer service and especially tech support (main the reps in El Paso, TX)!

I understand your mileage may vary but I've called many time and pretty much every calls I've made has been awesome...it's a rarity now days!

I thought I would share this since we complaint more than give credit where credit is due!

Codegerm · January 5th, 2013, 10:58 PM

When I have talked to them it has always been great for me. I have been with Boost for years now. It is just the automated system people tend not to like, and most every company uses them. When the Company I work for asked us how to improve the first thing all of us technicians said was to get rid of the automated prompt system. Most companies don't realize how much easier dealing with a customer will be if they haven't had to navigate an automated system to get to a person.

Codegerm

albanymike · January 5th, 2013, 11:26 PM

I have had no problems what so ever, Had the warp and was goona send it in to samsung to be repaired and the ladies said i'll send you a referb phone to use. I called back and said I do not need the extra phone(rooted it solved all problems) they told me to keep it as a back up. there a 800 no. that they pick right on up! I'll post it later phone is off.

SelfElevated2 · January 6th, 2013, 12:36 AM

Lol here is a direct number to boost customer service. No numbers to punch, just a live person in one or 2 rings

kevincott · January 6th, 2013, 01:09 AM

I have posted the direct number to Boost CS and other useful data in:

Beginners' Guide to Boost Galaxy S2 and Repository

I try to add new data as necessary.

LilBit · January 6th, 2013, 02:23 PM

Quote:

Originally Posted by kevincott

I have posted the direct number to Boost CS and other useful data in:

Beginners' Guide to Boost Galaxy S2 and Repository

I try to add new data as necessary.

Awesome!!!

freesunshine · January 7th, 2013, 01:55 PM

Quote:

Originally Posted by SelfElevated2

Lol here is a direct number to boost customer service. No numbers to punch, just a live person in one or 2 rings

I've had that number but it's a hit or a miss for me.

Madroxide · January 7th, 2013, 02:15 PM

I work at a Boost store and that number has gotten me through faster than the dealer que sometimes.