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Old January 20th, 2013, 12:04 AM   #1 (permalink)
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Default Slow 4G/3G speeds

Hello my name is Miguel this is my first post here so bar with me please,

I have the Samsung Galaxy S2 (White) for Boost Mobile, I have had this phone since December 2012, I also live in Queens NY, I have been noticing that my 3G and 4G speeds have been really low lately and also my Signal bars fluctuate alot from 1 bar to full, I would like to know if this is a fault with the device or problems in my area with the service. If its problems in my area how would i find out, What i have done so far is I updated my PRL its version 61009 and I have Android Version 4.0.4 incase that helps. I have contacted Boost and they tell me that my area is receiving this Sprint Vision Upgrade, and what ever date and time of completion they keep giving me does not matter my speeds are horrible, alot of times. I used to get good speeds regularly but as of late its next to none I have to remain on wifi when ever possible. I would really appreciate if someone can help me with this issue and point me to the right direction, I Really love this phone and i want to get the most out of it. Thanks

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Old January 20th, 2013, 08:55 AM   #2 (permalink)
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happened with me also, i am in south MD. they said the same thing to me as well. lasted for almost 2 months, i was also getting bad call signals as well during that time .... i was on the verge of drooping boost and to other carrier.
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Old January 20th, 2013, 10:39 AM   #3 (permalink)
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It has always been pretty slow for me in Utah. It seems even slower lately. I have just resigned myself to the fact that the Sprint network is not great. But, it works for me and they price is right.
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Old January 20th, 2013, 11:08 AM   #4 (permalink)
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I always up date my profile, if that does not work I resent the data connection ##72786# Seems to get me 3 to 5 hundred k and 3 to 4 megs on 4G
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Old January 20th, 2013, 02:52 PM   #5 (permalink)
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Thanks every one i will try, everyone methods i appreciate the response
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Old January 20th, 2013, 04:03 PM   #6 (permalink)
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I have tried said methods still the same thing thanks for your help i am going to give up
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Old January 20th, 2013, 05:17 PM   #7 (permalink)
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Default Re: Slow 4G/3G speeds

Just to be sure, you are completely stock, not rooted or anything? I had a massive decrease in 4g speeds AFTER rooting and can tell you how to correct that but if you're bone-stock it's irrelevant.

And don't give up. It's a sweet phone. Complain to Boost if stock or keep up on the forums for help, there's a wealth of knowledge here. I know it sucks waiting and not having the device perform the way it should but once it's straightened out you'll really like it!
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Old January 20th, 2013, 05:29 PM   #8 (permalink)
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Originally Posted by FLAWLESSVW View Post
Just to be sure, you are completely stock, not rooted or anything? I had a massive decrease in 4g speeds AFTER rooting and can tell you how to correct that but if you're bone-stock it's irrelevant.

And don't give up. It's a sweet phone. Complain to Boost if stock or keep up on the forums for help, there's a wealth of knowledge here. I know it sucks waiting and not having the device perform the way it should but once it's straightened out you'll really like it!

Thanks flawless i appreciate it verymuch i am not rooted and I feel like i am not getting what i pay for i just want to have my speeds thats why I bought this phone and to Get only 200kbs on 4g is just frustrating.
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Old January 20th, 2013, 05:51 PM   #9 (permalink)
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Thanks flawless i appreciate it verymuch i am not rooted and I feel like i am not getting what i pay for i just want to have my speeds thats why I bought this phone and to Get only 200kbs on 4g is just frustrating.
Your 4g is connected?! I would say that is a very poor signal area. I got 1767kbps on 3g

You haven't by chance passed the 2.5gig in the month have you?
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Old January 20th, 2013, 05:58 PM   #10 (permalink)
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Your 4g is connected?! I would say that is a very poor signal area. I got 1767kbps on 3g

You haven't by chance passed the 2.5gig in the month have you?

No where near that i an only at 650mb currently its mind boggling i don't understand according to my coverage map i have everything ours solid coverage supposedly.
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Old January 20th, 2013, 07:01 PM   #11 (permalink)
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Default Re: Slow 4G/3G speeds

Jeez... Yeah at those speeds I'd be pretty pissed too.

I'd work through the ranks with boost service until I got a satisfactory resolution. At least some monthly credits until their apparent issue in your area is resolved.

Do you have that direct # for Boost service that gets you to a live rep? 877-438-8643 is what I copied. Haven't tried it yet though.
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Old January 20th, 2013, 07:07 PM   #12 (permalink)
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Jeez... Yeah at those speeds I'd be pretty pissed too.

I'd work through the ranks with boost service until I got a satisfactory resolution. At least some monthly credits until their apparent issue in your area is resolved.

Do you have that direct # for Boost service that gets you to a live rep? 877-438-8643 is what I copied. Haven't tried it yet though.

Thanks for your help flawless i will try to be more patient and wait i hope that its resolved pronto
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Old January 20th, 2013, 08:04 PM   #13 (permalink)
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These are my speeds with 4G in my neighborhood in NYC Pretty Impressive dont you think!!!!!!!!!!!!

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Old January 20th, 2013, 08:26 PM   #14 (permalink)
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These are my speeds with 4G in my neighborhood in NYC Pretty Impressive dont you think!!!!!!!!!!!!

That is way too SLOW for being on 4g 0.12Mbps?! (120kbps) I am on 3g and got 1767kbps (1.76 Mbps)
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Old January 20th, 2013, 08:59 PM   #15 (permalink)
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That is way too SLOW for being on 4g 0.12Mbps?! (120kbps) I am on 3g and got 1767kbps (1.76 Mbps)

I spoke to boost mobile and they told me that I will not receive any credits for it because They told me that since our phones can connect to the service no credits will be given citing that speeds are not guaranteed. So in essence they told me that I am screwed basically. So much for that i guess!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old January 20th, 2013, 09:38 PM   #16 (permalink)
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did you do a scrtn reset?
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Old January 20th, 2013, 09:43 PM   #17 (permalink)
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did you do a scrtn reset?

Yes like ten times still the same problem
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Old January 20th, 2013, 09:52 PM   #18 (permalink)
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hmm have any friends near you having the same issue?
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Old January 20th, 2013, 10:04 PM   #19 (permalink)
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hmm have any friends near you having the same issue?

Yes my wife she has the transform ultra and having the same issue with the 3g 0.4 kbps
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Old January 21st, 2013, 05:35 AM   #20 (permalink)
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Then we know it isn't your phone. It is also odd that your upload speed is faster than your download. Have you traveled to a different place and got better speed?
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Old January 21st, 2013, 05:50 AM   #21 (permalink)
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Then we know it isn't your phone. It is also odd that your upload speed is faster than your download. Have you traveled to a different place and got better speed?

Have not tried that yet but i hope that my speeds get better soon
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Old January 21st, 2013, 09:34 AM   #22 (permalink)
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Have not tried that yet but i hope that my speeds get better soon
I does sound like they are working on it and may have a tower down or something.
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Old January 21st, 2013, 01:17 PM   #23 (permalink)
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find out were your towers is? mines6 blocks up and it get congested. Like i said update profile ##72786# up date prl. I'd got to straight talk but you only get 2mb a month. That uses att or verizon.
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Old January 21st, 2013, 02:18 PM   #24 (permalink)
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find out were your towers is? mines6 blocks up and it get congested. Like i said update profile ##72786# up date prl. I'd got to straight talk but you only get 2mb a month. That uses att or verizon.
You can manually update profile and PRL without doing the entire SCRTN reset. Doing the ##72786# makes the phone do the reactivation process. which takes a bit to complete. You can go into settings/system updates and check for a new PRL or do a profile update much easier.
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Old January 21st, 2013, 02:29 PM   #25 (permalink)
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I am noticing a trend my speeds come in in the dead of night and during the day no speeds Like its being throttled during the day and opens up at night really strange
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Old January 21st, 2013, 03:13 PM   #26 (permalink)
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I am noticing a trend my speeds come in in the dead of night and during the day no speeds Like its being throttled during the day and opens up at night really strange
Sounds like tower overload. Lots of people trying to use it during the day will slow it down.
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Old January 21st, 2013, 03:31 PM   #27 (permalink)
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Sounds like tower overload. Lots of people trying to use it during the day will slow it down.
That's what I figured boost told me that my neighborhood is getting the sprint vision update and upgrade, i thought that wad supposed to correct it.
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Old January 27th, 2013, 08:31 PM   #28 (permalink)
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Happened to me once before, also. Step in line, there are MANY users upset about the "bad connection", "slow internet", and worst of all "no 4G". From what I heard they will be attempting to fix the connections to speed up the internet, but it could be one of the MANY lies Boost Mobile fed us.
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Old January 27th, 2013, 10:21 PM   #29 (permalink)
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Happened to me once before, also. Step in line, there are MANY users upset about the "bad connection", "slow internet", and worst of all "no 4G". From what I heard they will be attempting to fix the connections to speed up the internet, but it could be one of the MANY lies Boost Mobile fed us.
Not just Boost, all the cellular carriers over inflate their connection speeds. I think they sample it in the early hours of the day while most of us are still asleep. The problem is that the smartphone is a victim of its own success. The was a time when only a few people had a smartphones, and many had no cellular phone at all. Now, everyone I know has a phone, and all but one of them has a smartphone, with most of them being android powered (Take that Apple! lol).
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Old January 28th, 2013, 06:57 PM   #30 (permalink)
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Not just Boost, all the cellular carriers over inflate their connection speeds. I think they sample it in the early hours of the day while most of us are still asleep. The problem is that the smartphone is a victim of its own success. The was a time when only a few people had a smartphones, and many had no cellular phone at all. Now, everyone I know has a phone, and all but one of them has a smartphone, with most of them being android powered (Take that Apple! lol).
Well in my point of view, Android's are the best. They come at a fair price, for what you get.
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Old January 28th, 2013, 10:23 PM   #31 (permalink)
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I figured out my problem is the tower in my area i took my phone on a trip around my county and when i left my neighborhood I saw a dramatic increase in speed. I saw 13mbps download and 1.7mbps upload damn that's fast. When i returned home my speeds went back to crap. I am so happy its not my phone thanks everyone for your help I appreciate it!!!!!!!!!!
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Old January 29th, 2013, 11:56 PM   #32 (permalink)
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Good to know it's not your phone man. Now let's just hope they get that tower fixed for you!
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Old January 31st, 2013, 09:53 PM   #33 (permalink)
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glad to see this and know its not my phone, i live in Staten Island, and i am experiencing the exact same issue with the galaxy sII. I just got it yesterday and the speeds were very fast, and now they're super slow like transitmikes. I need to go somewhere else and make sure but it sounds like we have the same issue. Thanks for this thread.
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Old January 31st, 2013, 10:15 PM   #34 (permalink)
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Slower than usual speeds in Salt Lake City today. Couldn't connect to 4g this afternoon. Frustrating.
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Old January 31st, 2013, 10:25 PM   #35 (permalink)
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live in Staten Island
You would think Boost/Sprint would have anticipated the amount of network traffic in the city and built for it. I know they are not focusing on Wimax anymore in favor of LTE but still makes you scratch your head. You guys should both also try removing the throttles per some of the other threads to see if you get any faster speeds... Who knows, they may put heavier throttles on customers in more populated areas from the get-go regardless of the 2.5mb limit or not.

Have either of you guys checked out where exactly a 4G tower is in relation to your area? Check it out on the link below. I have one literally at the top of my street and can pull 10-12mbps outdoors and 5-7 indoors since I'm so close. May be worth it to find a tower and test near one (during off peak hours if there is such a thing in the city lol)
http://www.boostmobile.com/coverage/
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Old January 31st, 2013, 11:06 PM   #36 (permalink)
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I don't see tower locations on that map. What am I missing?
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Old January 31st, 2013, 11:29 PM   #37 (permalink)
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I don't see tower locations on that map. What am I missing?
Ahh my bad. I think this is the one my bro showed me that have the physical tower locations. Try this one:
http://www.clear.com/coverage
EDIT: note that you need to enter your ADDRESS and ZIP (not just zip) to get the map to work right and show your towers. That tripped me up when I first used it...
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Old February 9th, 2013, 01:00 AM   #38 (permalink)
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I live the Bronx, New York and I have the same phone you have

i really dont see much issue with the speed and not much dropping phone calls.

in general my signal is Good, not great, buy muchhhhhh better than my previous Prevail

From the bronx
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