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Old May 17th, 2011, 11:05 AM   #1 (permalink)
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Default In call volume too low with headphones

has anyone else experienced similar probs of low in call volume when using headphones (either those supplied with the product or after-market)?

Majority of the time when I talk on the phone I use the headphone/mic. On the S2 I've noticed that in call volume is really low, even when set to 100%. At first I thought this might be due to the headphones that were supplied with the phone but when I changed to my after-market headphones there was no difference to in call volume.

The weird thin is that when I listen to music through the headphones even 50% volume is more than loud enough for me. Is this caused by hardware or software fault, any ideas?

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Old May 17th, 2011, 01:23 PM   #2 (permalink)
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Yes I have the same problem.

I'm on my 2nd device (1st one replaced due to bad battery and turning itself off) and both were the same. My 3gs was much louder during calls .

I imagine this is fixable as it must be software related?
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Old May 19th, 2011, 01:26 PM   #3 (permalink)
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try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.
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Old May 20th, 2011, 09:56 AM   #4 (permalink)
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Thanks for that mate. I will try it later on this evening and hopefully it should sort out the low volume issue.

Do you happen to know what the other items are in the service menu? There seems to be a lot of abbreviations RX and TX volume, any idea what these are?
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Old June 6th, 2011, 12:10 PM   #5 (permalink)
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Default permanent fix for low call volume?

Hi, SGS2 is an excellent phone, perfect in all ways for me except two. One of those is low in-call volume. I literally cannot hear some people talking with the enclosed headset.

Now, there is the *#*#197328640#*#* hack which appears to help a bit, but has to be applied after every reboot, which is a hassle.

Any other ideas how to solve it?
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Old June 7th, 2011, 02:40 AM   #6 (permalink)
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Quote:
Originally Posted by jurrr View Post
Hi, SGS2 is an excellent phone, perfect in all ways for me except two. One of those is low in-call volume. I literally cannot hear some people talking with the enclosed headset.

Now, there is the *#*#197328640#*#* hack which appears to help a bit, but has to be applied after every reboot, which is a hassle.

Any other ideas how to solve it?

How do you use that hack u wrote?? Its new to me.
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Old June 7th, 2011, 03:12 AM   #7 (permalink)
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http://androidforums.com/samsung-galaxy-s2/335847-tips-n-tricks-thread.html#post2705435
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Old June 7th, 2011, 08:31 AM   #8 (permalink)
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Hey,

Are people with quiet phones actually on faulty handsets? because my phone, through both the ear piece, and the bundled headphones, is rediculously loud in calls, to the point that I have had to turn the in call volume down to half. When I first made a call with the head phones, it nearly blew my ear drum it was so piercing (exaggeration but you get the picture)

Biff.
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Old June 7th, 2011, 08:50 AM   #9 (permalink)
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Interesting idea, Biff. Mine plays music just fine, it's just calls which are the problem.

I'm interested to hear what others feel what their call volume is like.
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Old June 7th, 2011, 09:11 AM   #10 (permalink)
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Originally Posted by jurrr View Post
Interesting idea, Biff. Mine plays music just fine, it's just calls which are the problem.

I'm interested to hear what others feel what their call volume is like.
my in call volume is fine and i use a bluetooth headset. no complaints. at first it was a little low but that was because my headset was low. with it all the way up, people don't sound too low or too loud.
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Old June 7th, 2011, 09:22 AM   #11 (permalink)
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Mine is perfectly OK as well. If I were to turn up the volume to full using the supplied earphones I suspect it would hurt at the least. Call volume has not been an issue for me and my hearing isn't brilliant.
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Old June 7th, 2011, 01:50 PM   #12 (permalink)
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I've had 2 handsets both with the low call volume issue when using the headset.

Just a thought....... but is anyone with this issue in the uk and on 02?
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Old June 7th, 2011, 03:48 PM   #13 (permalink)
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Mine is on Vodafone, in the UK.

So, N-C, both of your handsets had the issue? Did you eventually exchange for a third which didn't?
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Old June 7th, 2011, 03:57 PM   #14 (permalink)
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Quote:
Originally Posted by N-C View Post
I've had 2 handsets both with the low call volume issue when using the headset.

Just a thought....... but is anyone with this issue in the uk and on 02?
Yes! im in o2 and i have the same problem , its extremely low call on headset , i havent tryed other ones , its realy annoying cause i can bearly hear anyone even though i have the headphones that i put into the ear . music plays loudely enough its just the handsfree headset calls ;/
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Old June 7th, 2011, 04:09 PM   #15 (permalink)
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No still on my 2nd phone. Decided to stick with it cause I was thinking it was fixable with new firmware maybe?!? 1st one got replaced for other reasons in addition to this.

Really hoping its not hardware because I'm past the dreaded 28 day replacement policy.

It will be interesting to see who else has this issue and with what network. Anybody have this problem with a rooted phone?
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Old June 7th, 2011, 04:15 PM   #16 (permalink)
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I should add that music volume isn't / wasn't an issue with both phones, also phones earpiece volume is fine in calls. Only problem is the headphones and I have tried different makes and concluded it is the phone.
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Old June 7th, 2011, 04:40 PM   #17 (permalink)
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How does the 28 day replacement policy work?

I'm a bit afraid of going for replacement as I have some on and off travel planned for which I need the phone, and it's probably out of stock with Vodafone so I will not get the replacement immediately.
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Old June 7th, 2011, 04:46 PM   #18 (permalink)
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Apparently phones that go faulty within 28 days are replaced. After this time they may offer to repair the phone instead.
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Old June 7th, 2011, 04:47 PM   #19 (permalink)
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If I bought it from Vodafone online do I need to send it back to Vodafone online or can I exchange it in a Vodafone shop which has it in stock?
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Old June 17th, 2011, 08:41 AM   #20 (permalink)
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Default It's A Faulty Handset

This I can confirm is an issue with some of the very first examples. I called Samsung, they replaced the handset (annoying to set it all up again) and I have had no further problems. They acknowledged on the phone it was a known issue, but as far as I can tell are doing little to inform people.

So the handset is faulty and Samsung know about it. Take it back
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Old June 23rd, 2011, 10:07 PM   #21 (permalink)
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Default Increase the media volume

Quote:
Originally Posted by jurrr View Post
Hi, SGS2 is an excellent phone, perfect in all ways for me except two. One of those is low in-call volume. I literally cannot hear some people talking with the enclosed headset.

Now, there is the *#*#197328640#*#* hack which appears to help a bit, but has to be applied after every reboot, which is a hassle.

Any other ideas how to solve it?
------------------------------------------
I am facing the same problem with my brand new SGS2 ( 2 mobiles both purchased in single transaction) this is my first product from Samsung but is total disaster....disappointment...anyways I believe the problem is due to the Low Media volume...look...when we connect headsets to listen phone calls..the volume rocker only increases the in call volume but whilst headsets connected it does not works because the phone gets into media state....so if media volume is low whilst the headsets attached and you are listening to in call instead of music..the volume remains low (as if you are listening music)...the best thing is to go to settings> sound> volume> and increase media volume then disconnect the call and reconnect you will be fine...but this is not the permanent resolution you have to di it again and again.... I am taking my phone to the samsung technician shortly,,,,hopefully they will rectify it permanently.......
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Old June 23rd, 2011, 10:11 PM   #22 (permalink)
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I am facing the same problem with my brand new SGS2 ( 2 mobiles both purchased in single transaction) this is my first product from Samsung but is total disaster....disappointment...anyways I believe the problem is due to the Low Media volume...look...when we connect headsets to listen phone calls..the volume rocker only increases the in call volume but whilst headsets connected it does not works because the phone gets into media state....so if media volume is low whilst the headsets attached and you are listening to in call instead of music..the volume remains low (as if you are listening music)...the best thing is to go to settings> sound> volume> and increase media volume then disconnect the call and reconnect you will be fine...but this is not the permanent resolution you have to di it again and again.... I am taking my phone to the samsung technician shortly,,,,hopefully they will rectify it permanently.......
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Old June 24th, 2011, 12:50 AM   #23 (permalink)
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Quote:
Originally Posted by lotus49 View Post
Mine is perfectly OK as well. If I were to turn up the volume to full using the supplied earphones I suspect it would hurt at the least. Call volume has not been an issue for me and my hearing isn't brilliant.

I feel exactly the same. My in call volume is usually too loud and I keep it somewhere in the 60% range. I'm so happy with my SGS 2 that I wonder how people complain about everything in this phone.
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Old June 24th, 2011, 03:43 AM   #24 (permalink)
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I am on O2 in the UK and have not had a problem with in call volume, either with the phone itself or the supplied Samsung headphones. In fact, I was using the headphones to make a call whilst walking over a bridge in the pouring rain the other day and I could hear the other person (and myself in my head!) perfectly clear. I had been listening to music at about 60/70% volume prior to making the call. This was also after the doctor advised me my ears are totally blocked with wax!!
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Old June 24th, 2011, 08:37 PM   #25 (permalink)
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my call volume is fine too.. i dont call with earphones so i havent tried it, so cant comment on that.. but normal earpiece volume is fine.. i have the volume at 80%
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Old June 25th, 2011, 05:52 AM   #26 (permalink)
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Even my phone has the same problem....
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Old July 11th, 2011, 05:59 PM   #27 (permalink)
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Quote:
Originally Posted by hilt_m View Post
try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.
I have only registrated this account because I just want to thank u for this... So easy ... wow.... THANKS A LOT!!!!!
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Old July 28th, 2011, 12:48 PM   #28 (permalink)
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Anyone has any updates on this? Any permanent fix or am I better off sending it in to the service centre?

The dial pad part and the changing of the values is of little use.
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Old August 23rd, 2011, 03:45 AM   #29 (permalink)
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Quote:
Originally Posted by hilt_m View Post
try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.
This works great! Thank you. One thing though, I have to redo it again everytime I restart my phone. Does anyone have this problem? Any fix? Thank you so much.
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Old August 23rd, 2011, 04:29 AM   #30 (permalink)
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unfortunatley it`s still a bit pain in the ass... u have to set it everytime u reboot ur phone and there is still no permanent fix for that
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Old August 23rd, 2011, 05:37 PM   #31 (permalink)
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I have a brand new Galaxy s2, on with Bell Mobility... I have the same Problem... I have 3 different Bluetooth Headsets, and the Volume is fine on All of them!! And when I use the Phone, with No Bluetooth, it is Fine and Loud, also... When I use (Any of 4 of My Good Quality Corded-Headsets, Which all work Great on My Blackberry) They work Awesome, as Headphones, playing Music.. But When I answer a Phone call... I can hardly Hear the Caller.. Or when I dial out, as well! So Far... That is the Only Issue, that I have, with My Galaxy s2!! What a Phenominal Phone!! :d
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Old August 24th, 2011, 03:05 AM   #32 (permalink)
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Are you sure you actually have the phone's call volume on a high setting?

I'm on Orange UK, and the volume on mine is fine.
However, I'm not particularly impressed with the actual quality of the call. I get quite a bit of distortion and background hiss.
Any ideas if and when HD Voice will be available on the SG2 on Orange? If so, how do you enable it or is it automatic?
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Old August 24th, 2011, 03:24 AM   #33 (permalink)
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Quote:
Originally Posted by hawker View Post
Are you sure you actually have the phone's call volume on a high setting?
did u try calling using standard headphones ? cause that`s the issue here... for some unknown reason if u use headset, call vol is NOT set to max. u have to do it manually as in first post.
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Old August 27th, 2011, 07:22 AM   #34 (permalink)
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My problem is the volume is only to low when i'm using a handsfree kit, if I use my normal earphones(Creative ones) the volume is great.
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Old September 8th, 2011, 06:31 AM   #35 (permalink)
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Quote:
Originally Posted by hilt_m View Post
try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.

thanks mate.... i signed up only so that i can thank you for great help !!!! Cheers !!!
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Old September 12th, 2011, 10:39 AM   #36 (permalink)
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Cant here my calls comming in on my SGS2 even with all volums at max any ideas
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Old September 12th, 2011, 10:59 AM   #37 (permalink)
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How do you unblock audio menu on SGS2 DaveJuby
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Old September 12th, 2011, 11:43 AM   #38 (permalink)
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when you get the message caution menu blocked, press your bottom left menu button and press input then type 1 this should open the audio contols
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Old September 20th, 2011, 03:32 PM   #39 (permalink)
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Like the posters above, I too created an account just to say thank you to hilt_m. I've bought several headsets since buying my GSII and was unable to hear as well in comparison to my previous handsets and others were unable to hear me as well either.

Thanks again hilt_m, you're a life saver!
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Old September 21st, 2011, 04:02 AM   #40 (permalink)
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Thanks. I have tried both solutions (nachle_gale & hilt_m) and both made a difference. However increasing the media volume made the biggest difference. Now I am satisified temporarly with the volume but I look forward to a permanent fix. How do i now when one is coming?
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Old September 22nd, 2011, 09:14 AM   #41 (permalink)
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Originally Posted by itspluto View Post
when you get the message caution menu blocked, press your bottom left menu button and press input then type 1 this should open the audio contols
Thanks for the reply yes it did unlock the audio menu turned all numbers that had say 78 74 83 and so on but incomming call still the same any more ideas sorry to be aq pain Dave
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Old September 30th, 2011, 01:13 AM   #42 (permalink)
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Hi,

I have the same issues with my SGS2. The problem is very inconsistent. Sometimes I can hear clearly and sometimes the volume is very low. Especially when I am listening to the Radio, if I try to use the headset to make a call the call volume is very low and I have to re-call a couple of times for the volume to get re-set. All this when my in coming call volume is at its max.

I have the same problem with the handset. I tried the service code thing, but it did not work for me, and it also gets re-set after every re-boot. Also installing a volume booster app did not help. I am planning to take my phone to the samsung service center.

This is really pathetic. When you cough up a huge amount of cash and in return the most basic feature that a phone is suppose to have doesn't work!
Is Samsung not planning on correcting this major flaw with a perfectly good phone otherwise?
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Old October 8th, 2011, 11:05 AM   #43 (permalink)
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I took the phone to a samsung service centre. And they said it was the default behaviour. I asked them if its the default behaviour or is it a defect? They simply did not accept it to be a defect, they kept insisting that this is the default behaviour!
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Old November 1st, 2011, 07:26 AM   #44 (permalink)
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Hi guys, is there like a more permanent solution for rooted phone?
I am thinking about the service mode tip; is there a way to access the file and modify it permanently? rather than doing it each time i reboot the phone?

Oh, and one stupid question: Is there a reboot button somewhere on the phone? or an app that inserts it in the menu?

thanks guys!

J
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Old November 8th, 2011, 10:12 PM   #45 (permalink)
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Originally Posted by hilt_m View Post
try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.
Hey thanks for this info.. But I'm not able to change the setting for some reason. When I choose option [5] for audio, I get a message saying "menu blocked." This happens both when I use the touch screen to choose [5] as well as when I use the 'select' option and enter the number [5]. What's going on?!
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Old November 12th, 2011, 06:37 AM   #46 (permalink)
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Quote:
Originally Posted by hilt_m View Post
try changing the default volume value in the service mode menu.
call this number *#*#197328640#*#*
This will open the service mode menu.
choose option [5] AUDIO
choose option [1] (VOICE CALL)
choose option [2] HEADSET
choose option [1] Volume
choose option [1] SRC Speech RX Volume
choose option [5] 5_lvl : 87
press the menu button (left side)
choose Key Input
enter a value between 0 and 100, I choose 100 the loudest setting.
press ok
now press the menu button and select back this should save (don't use the right side back key you normally use to navigate the phone or you will quit out of the settings) keep hitting the menu and back until you leave the service mode menu.
You will also note you can change volume settings for other things like bluetooth, hand sets, video call etc.

Hey thanks for this info.. But I'm not able to change the setting for some reason. When I choose option [5] for audio, I get a message saying "menu blocked." This happens both when I use the touch screen to choose [5] as well as when I use the 'select' option and enter the number [5]. What's going on?!
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Old November 17th, 2011, 03:16 AM   #47 (permalink)
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Originally Posted by sopons View Post
This works great! Thank you. One thing though, I have to redo it again everytime I restart my phone. Does anyone have this problem? Any fix? Thank you so much.
actually i tried the above steps, when i pressed the option 5 it is not going warning message appears that it is blocked.

Also market is not connecting to me.

Rgds,
Sathish.
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Old December 6th, 2011, 04:06 PM   #48 (permalink)
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Cry

I tried both tweaks. The one suggested by hilt_m seems to have worked perfectly for all of you. Alas for me, I get the service menu displayed alright but whenever I press option [5] for Audio, the control loops back to the same service menu page. I checked that this is the only menu option that doesn't seem to be working. Could someone please shed some light on what might be happening here? I got my Galaxy S2 less than a week back and I love it, but the low in-call volume is a real pain in the neck
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Old January 3rd, 2012, 05:44 AM   #49 (permalink)
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I"m also having this issue. I like to speak on handsfree a lot and now find that i cant if there's any background noise whatsoever.

my problem with the above solution - i can't get into the menu that everyone is talking about. dialling *#*#197328640#*#* with the default dialler just tries to make a phone call that it cannot connect ot.
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Old January 6th, 2012, 06:21 PM   #50 (permalink)
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Hi Guys....

I use a simple thing for that when i connect for my headphone.... just increase media volume from settings before start any call n i get 100% volume....
it will work 100%

u just need to do these things b4 make or recieve any call...
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