omi24

Hey Guys..

Please follow the below mentioned steps to overcome the issue of not been able to connect to Kies.

1. Remove your data cable from your computer.
2.Goto Settings > Application > Development.
3 . If USB Debugging is not selected , then select it and then again deselect it.
4. Now try to reconnect your device with your computer.

I have tried it as I was facing the similar issue. Now its working fine.

Omi

Kwry

Thank you.
I report that this method also works for Mac (OS X Lion 10.7.3) and Kies 1.3.0 that was NOT connecting my Galaxy Note anymore with the latest firmware update LB1.

wilca014

Hi Guys,

After going through all of this thread and having none of the options work for Windows XP.

With regards to Windows XP I found that I had to install the Microsoft User Mode Driver Framework for WinXP to allow the driver to install properly which can be found at http://go.microsoft.com/fwlink/?LinkId=71641&/umdf.exe

Once I had install this I you need to force the driver to finish updating I did this through Device Manager and selecting Android MTP and selecting update driver.

Hope this help.

This information was found at
[Solved] MTP for WinXP - A service installation section in this INF is invalid - xda-developers

Regards,

Colin

AndroiderMax

Instead of looking for complicated troubleshooting solutions, which takes alot of time and most part dont work, and lots of pains in the a**.....DO THIS (eureka, i discovered this because my battery was dieing, and phone went off):
-unplug your device USB cable
-Swith your PHONE off
-Swith your PHONE on
- Plug it back.

Works for me every time kies goes crazy, and also works no matter what windows version you got.

Last edited by AndroiderMax; March 13th, 2012 at 03:51 AM.

jcbobeda

Thank you!!! It worked for me with my Galaxy Note GT-N7000.

AndroiderMax

Which of the solutions above worked out for you jcbobeda??

Last edited by AndroiderMax; March 13th, 2012 at 03:50 AM.

stesupforit

Hi everybody.

I was having a nightmare connecting my O/H's SGS and my SGS2 to Kies. In the Kies help section I noticed that Kies needs Microsoft Media Player 11. I had deleted my copy, as I was using itunes, so installed it and fully updated it. Rebooted my laptop and now both phones connect to Kies.

Hope this helps.

Last edited by stesupforit; March 14th, 2012 at 01:34 PM.

Breeg

Hi Guys, Im having the same problems as all of the above on my S2im on O2 in the U.K. Have been trying for hours to get it connected to Kies with no luck, the only message i keep getting is "This Device is not supported by Kies 2.0 Make sure that your device supported and try again". I have tried installing and reinstalling software and drivers, my phone connects to pc no problem using Windows 7 Ultimate x64. I have never updated my phone from 2.3.3 and its the first time ive tried to connect Kies via usb, It connects to Kies air no problem but i have read updates cannot be done via wifi. Is this true and can anyone solve this pain of a problem for me
Cheers for any help

EDIT! Decided to bite the bullet and flash with ics and odin,works great.

Last edited by Breeg; March 17th, 2012 at 05:29 PM.

tonicboy

Guys, I also had this problem after updating to 2.3.6. I tried all solutions, including reinstalling drivers, uninstalling drivers then setting UDB Debugging mode on and reinstalling drivers, running Kies in Administrator mode, running TwLauncher instead of 3rd party launcher, etc.

In the end, the solution which worked for me was... removing my microSD card.

Mufeta

I keep getting
"Can not start service on device,
Please disconnect and reconnect the device"
Have tried all of the above and then some.
any other ideas?

Mufeta

disregard
removing microSD card did it.

why?
it worked before without removing it...

richest

It worked, great. My galaxy s2 has been fine for the 6 months that i have owned it then suddenly this issue.

Oh, I also had to remove the battery to turn off properly.

yohannie

That worked! Thank you so much

lancelot4

I had the same problem when I upgraded Kies. The solution that worked for me on Windows 7 was to switch off phone. Turn on phone again, open Kies and connect phone. I also set the window action for phone to 'No action'. Kies can now recognise the phone again.

Non Sequitur

YES. Thank you. Now when ICS comes to Sprint, I'll be able to update!

agdhami

Following works fine
Originally Posted by DavidWOT
1. Turn on USB debug mode in my phone >settings>applications>development
2. Connect the phone to computer via USB
3. Allow Windows to load drivers
4. Disconnect phone from USB
5. Turn off phone's USB debug mode
6. Reconnect USB between phone and computer
7. Successfully connect with Kies via the USB

The key here being: Have the phone in USB Debug mode when connecting to the computer to automatically load the drivers via the Windows Recognized New Hardware Wizard. Then disconnect and turn off the phone's USB Debug mode before reconnecting to the computer and Kies.

Now I put the "[?]" in my subject line because I have the confidence level of approximately zero with Kies at this point, woindering if it will connect the next time [smile] Hope this helps! - David

macdo47

I could not find the problem until I went back to my basic computer skills and realised that the phone was trying to connect to Kies by another means. Simply checking if my phone was doing this corrected the problem. So check if your BLUETOOTH is switched on and simply switch it off. Then reconnect.

coolbro7500

guys,

This finally worked for me after having spent forever trying out the various methods detailed on this thread and many similar on the web.

All i can say is s***w u samsung for this P.O.S kies app.

cheers.

FirebirdStud

I am in no way insinuating that the average user needs to run out and do this, but after 6 months of never being able to connect to Kies via the cable, I was fed up. I had other issues with the phone thinking I was always connected to a cable, and some other things. After finding out that there are a lot of dodgy USB ports with these phones, I realized that all my problems could be linked to this. I bought a port off of ebay and installed it myself, and waalaa!! Every problem solved. I connected to KIES straight away. So all this time I had a crappy USB port.

It was a simple install, and Im glad I did it. It was the only way I was getting Ice Cream Sandwich.

Just troubleshoot your problems very carefully, and I bet some of you can be linked back to this problem. Make sure you search this issue and make sure this could be your problem before you assume this and buy a new port.

__________________
Samsung Galaxy SII I9100 mobile from Vodafone (UK Edition) running on the AT&T network in the USA
Currently running NeatRom Lite 4.3 & Jeboo 2.1+ kerenel
Samsung Galaxy Tab 10.1 WiFi only (USA Edition)
*retired* Rooted Motorola Droid X on Verizon

astrogem

Hi all,
I have been pulling my hair out over this issue and HOORAH just got my Galaxy S2 to connect to Kies!
After trying the tips in this thread and other forums I ended up by simply taking out the SD card AND the sim. After powering down of course. Restarted the phone without the SD and SIM cards, started Kies, connected using the usb cable and bingo it recognised the phone!!
I am now currently backing up in preperation to upgrade to ICS.
Hope this is of help to anybody else having this problem.

Rayner91

Thank you thank you thank you thank you etc etc etc. THIS WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1:eek :: D:shakehands :

uwatto

hi i too having trouble with kies i tried all the suggestions here but what was stopping my phone connecting was my update settings in laptop i changed them to auto update plugged phone back in and thats it phone recognised and drivers loaded,everything updating and transferring now as i type

FlawedbyDesign

Guys,

I read through pages and posts all over the net for two days and had no luck connecting to Kies. And then I read a post by a certain man shaped God, who suggested removing my microSD card. It worked immediately.

Try it.

Since then I can connect fine. Although, still every time I connect to Kies, I still have to switch my phone off and back on before it will connect.

Kies is the worst phone software I've ever used.

ceider

Having tried all the above options, turning on and then turning off USB debugging, I have had absolutely no luck connecting to Kies. I live away from home at the mo without lappy or wifi, so I only get a once-every-three-week chance to try to connect. Three weeks ago, I COULD connect, but the ICS upgrade wasn't available.

Now, three weeks later, my phone won't even bloody connect I have little experience of samsung software, but right now it's looking damn useless.

Just about to turn my phone back on then try again......

ceider

Hey mate, your advice worked and I am now in the process of upgrading. Cheers!

Better be worth it......

vlad21ro

I did what this guy says and after rebooting the phone(connected to pc via usb and KIES started all time of this process), after the phone rebooted windows 7 installed a new driver (samsung phone modem driver). After this it synced automaticly with KIES. Happy to upgrade this bad boy to ICS !!
Good luck to everyone having problems with their GS2.

ceider

I had to send my phone back to o2 for bug repairs, and they knocked me back to gingerbread.

I'm not trying to upgrade to ICS, but everytime I get to the "preparing firmware" bit, I get booted off and then whole process starts over again.

this could take a bloody long time

scoop7

i had same problem until i turn off usb debugging on S2 then Kies recognized my S2

1981

i tried to connect my S2 to KIES while the USB tethering was active. doesnt it get connected in that mode? turned off tether and it gets connected.
I was trying to check out whether there is any update to the ICS already installed. since I have only the mobile 3G to get online, I would like to know whether there is a way of getting connected to KIES with USB tethering turned on. Please advise on this.
Thank you.

another47

Removing micro SD card did the trick for me!

MicroByte

I had issues using Kies and windows xp and wanted to share what I had done. Just got my my player in and it's the non-US version (Samsung Galaxy S Wi-Fi 5.0).

I tried what most had said about switching debug on/off, connect disconnecting but nothing worked. I was looking the the setting menu and under USB Management, there was an option under Wireless and Network > USB settings and there are 3 options - Samsung Kies, Media Player, Mass Storage. I picked Samsung Kies and reconnected and it worked.

I realize this might not be an option available since this thread is for the S2, but thought I'd share in case anyone had any luck.

thirrzty

I'm replying here to remember it later. Thanks.

jhonmathis

This did the trick for me. Thanks for re-posting

vtwindsurfer

I tried EVERYTHING listed in this thread. Nothing worked...

Then I remembered, "The ACTUAL cable that came with the phone was plugged into the wall charger." I was using a Generic cable I got with an accessory.

I switched to the OEM cable and it worked fine!

karim7784

1-Disconnect your Phone.
2-Remove your sim after power of the phone.
3-power on the phone and plug the usb again
4-it should work


this work fine for me hope this help

keetek

Thanks for the all the advice in this thread, but none of the above worked for me, after spending half a day trying it all.

Got this advice from the horse's mouth (Samsung).... Worked for me. Now I'm back into Kies (for what it's worth);

Hope it helps:-

What probably happened is the USB drivers for mobile phones did not get updated along with Kies after the automatic/prompted update. Please follow the steps below in order to rectify this issue:

- First, ensure Kies is not open and disconnect any connected devices from the PC
- Go to Start > Control Panel > Add/Remove Programs OR Uninstall a Program
- In the list, locate Samsung USB Drivers for Mobile Phones then click uninstall or remove
- When the uninstall is complete, launch Kies This took over an hour for me
- In Kies, click Tools > Troubleshoot Connection Error then click start
- When this process is complete, click Complete
- Turn the device off then back on to refresh the driver data. Alternatively, hold down the HOME key on the phone, tap the button to enter Task Manager, tap the RAM tab, then 'Clear Device Memory'.
- Ensure USB debugging is off on the device via Settings > Applications > Development
- Return the phone to the home screen, ensuring it is 'awake' but idle at the home screen, then reconnect the device.
- Please note that is may take several minutes for Kies to recognise the device - Windows will always recognise the device before Kies does as it has to install additional drivers from device memory.

Last edited by keetek; June 17th, 2012 at 04:16 PM. Reason: missed a bit of info

frannybyrn

Have just spent hours trying to get Kies to work. Problem sorted eventually by ticking USB debugging and installing MyPhoneExplorer on WI Fi. Worked perfectly 1st time. Superb. Many thanks

rob2468

I had the same problem as many others: Samsung Galaxy S2 (ICS) would not connect to Kies via USB (Win 7 x64)

Solution that worked for me:
• Turned off phone. Removed battery, SD card and SIM
• Turned on the phone
• Started Kies on pc
• Connected phone via USB
• => Kies successfully connected to the phone!
• Disconnected USB
• Turned off the phone. Inserted SD card, SIM and battery
• Turned on the phone, connected USB cable
• => Kies successfully connected to the phone!
• Synced memo only - success
• Synced todo only - success
• Synced contacts only - success
• Synced schedule only - success
• All working normally!

Had previously removed SIM card without success. So, not sure which step worked, but it did!
I had also tried installing Kies to Vista (x32). Kies installed ok, but still would not connect to the phone. It appears that Kies actually works, but the phone got into an unknown state.

Last edited by rob2468; June 19th, 2012 at 06:52 AM. Reason: Additional information added.

trusktr

The fix was simple for me. I was able to get kies to recognize my Samsung Galaxy S3 by making sure to disable USB Debugging mode in Settings>Applications>Development.

axekitty

normally when i search forums for solutions, 99% i would simply search awhile and get my answers from a few trial and errors. but for this solution i would like to express my gratitude as this WORKED LIKE MAGIC. i thought the dialer thing was pretty cool lol but the point is that i've already tried all options including the debug, switching on and off and all basic trials, but Kies still refused to work with my mac. until i dialed *#7284#, (pda was selected by default) selected modem first, pressed back, then dialed again, and selected back to pda, my galaxy w was connected in a heartbeat.

FOR ALL MAC USERS HAVING PROBLEMS WITH KIES AND THEIR GALAXY, THIS IS THE BOMB. thank you

krystian15

hey guys,

I too like many of you have had the same problem with my S2 not connecting with kies and ive tried everything that everyone has suggested on this thread from enabling usb debugging mode, to enabling usb debugging mode and disenabling it right after, tried taking both sim and usb out, tried installing windows media player 11, tried the #7284# dial tone procedure (when i dial the number it simply says "connection problem or invalid MMI code"), tried simply turning phone on and off.

however i tried the one method of going into setting>wireless & network> usb utilities and putting it in usb mass storage mode and the drivers run (the little popup that hardware wizard has found your device) but then it prompts me with a message saying

"Reconnect device in Samsung kies (Pc Studio) mode. current connection mode not supported by kies. Check usb setting-> applications-> development-> usb debugging (x))"

i will follow exactly in these instructions and usually the drivers connect just as before but i get the exact same message prompt even though I just did it....it confuses the hell out of me and i dont know what to do! im about to throw my phone out the window! can some please help me with this ive practically tried all of the previous methods and nothing has worked!

tim1989

I have tried everything and nothing has really worked. I contacted samsung and followed their advice. My phone can now occasionally connect to kies but it still will not back any data up, so i dont even dare try an upgrade. It seems to lose connection to the phone. Have contacted samsung again for further support. very frustrating!!

Russell Ng

This is for the S2 under Gingerbread, so not sure if its the same. Try going into settings/wireless & network/USB utilities.

Tap on the icon, then connect the USB cable. What this does is to connect the phone to the PC like a thumbdrive (USB mass storage), and then you can browse and do what ever you need through the PC.

Cheers

tim1989

Ok, so samsung have got back in touch with me again, and to be fair they are trying to resolve the issue. However they have asked me to run KIES logger which is available on KIES version 2.3, but the latest version on the samsung website is 2.0. anyone know where 2.3 is available?

maisypuddleduc

I have had problems for months to connect and after speaking to samsung who were no help at all i finally figured it out.
SIMPLY DOWNGRADE YOUR KIES (PC) TO 2.0 it will connect first.

Good luck all

maisypuddleduc

downgrade kies to 2.0 will connect then first time x

Hamster100

Removed Micro SD and SIM Card, recoonected and it worked just fine. This is all you need to do. Thanks for your suggestions. Kies is not very good.

cckruger

Tried every single thing this forum has suggested. Turns out swapping the cord fixed it!

pinklady5

Hi guys I have a samsung s2 and have been trying to connect it to my computer (windows xp) for a few weeks now and it keeps coming up with usb device not recognized.
I have installed kies
I have even updates Kies
I have tried switching the debugging on and off
I have tried dialing *#7284# and switching it from PDA to Modem back to PDA
I have tried taking my sim and sd card out
I have tried switching it off and then on again
I have tried installer a driver booster
I have tried going through wureless and network > usb utilities and connecting it that way
I have tried cleaining the usb connection on the phone and the cable
and i know it connects because I have managed to do it before but for some reason now nothing seems to work, is there any other ideas out there please for me to be able to connect my phone to the pc with a cable so i can keep up to date with the updates?

thanks

Last edited by pinklady5; July 16th, 2012 at 06:00 PM.

droid416

Try running the troubleshoot the connection wizard and let Kies reinstall the drivers.