Having an issue since updating Android from 2.3.3 to 2.3.5.
Viber crashes in the background when I am not even using my phone and actually powers it off. When i restart it tells me that Viber has crashed and .zips the error log for me to send to them via email etc.
Is anyone else having these issues?
Is there any fix other than deleting viber? ( which i do not want to do).
Have a similar (but not identical) issue with @ptoner where my S2 always crashes when i'm trying to select a viber contact inside viber to either call or text. It rarely lets me select a contact and then it crashes.
This started happening all of a sudden today after I tried to reply to a pop-up viber text message from one of my contacts and it crashed for the first time. After that I can't send a singe text from viber. I've uninstalled and reinstalled it, cleared all cache...but the problem remains. Next step would be to restore the phone to factory settings and try again but I can't see it worth the trouble since EVERYTHING else is working flawlessly.
Meanwhile the viber service in the background is still working and I can receive texts (not tested about calls).
@ViberMedia, any thoughts?
Stock Samsung Galaxy SII - gingerbread.xwki4 2.3.4
Have a similar (but not identical) issue with @ptoner where my S2 always crashes when i'm trying to select a viber contact inside viber to either call or text. It rarely lets me select a contact and then it crashes.
This started happening all of a sudden today after I tried to reply to a pop-up viber text message from one of my contacts and it crashed for the first time. After that I can't send a singe text from viber. I've uninstalled and reinstalled it, cleared all cache...but the problem remains. Next step would be to restore the phone to factory settings and try again but I can't see it worth the trouble since EVERYTHING else is working flawlessly.
Meanwhile the viber service in the background is still working and I can receive texts (not tested about calls).
@ViberMedia, any thoughts?
Stock Samsung Galaxy SII - gingerbread.xwki4 2.3.4
Since this problem simply started all of a sudden, it is hard for me to think of Viber as the culprit. This kind of problems is usually caused with custom ROMs which we don't support, but I see that this is not the case here (you're using Stock). When Viber crashes, it should give you the option of sending us logs. Did you see that?
Hi, i`m having a small problem with my galaxy s2 .
After i instal viber on my phone after 10 sec i get the message Viber has been deactivad from this device. Please reinstal.
I have reinstalet 50 times, even after 48 hours but i`m getting this message every time.
Device(s): Samsung Galaxy S2
GT-I9100G
Android Version 2.3.6
Baseband Version I9100GDZKJ2
Kernel Version 2.6.35
Carrier: Not Provided
Thanks: 2
Thanked 0 Times in 0 Posts
I have similar problem too. I've been using Samsung Galaxy SII for 1 month. My SII hang while making call with Viber. From my observation, this happen when phone's operator network signal is weak. But so far never hang while using Viber with home's wi-fi.
I've updated my phone from Android 2.3.5 to 2.3.6, the problem remain the same. I format my phone & restore to factory default 4 days ago, with minimal applications installed (WhatsApp, Viber, 3G Watchdog, Facebook, Flickr, & SwiftKey X), the problem remain the same.
About the sudden auto-deactivation - this is caused when a custom ROM / Kernel is installed on your device. The original phone's IMEI number is overrode by the ROM's, and this creates a situation where the same IMEI is assigned to many users.
We plan to fix it on Viber 2.1.3, and if you would like to make sure your IMEI is on our list of fixes, you can send me a private message with your IMEI number just to make sure (found in Settings-->About Phone-->Status)
@jsphang -
The rare crash problem is known to us, and should be fixed in our upcoming Viber 2.1.3 version that will be released to Market soon. When you install the new version, please let us know if the problem is resolved or not.
The Following User Says Thank You to ViberMedia For This Useful Post:
Device(s): Samsung Galaxy S2
GT-I9100G
Android Version 2.3.6
Baseband Version I9100GDZKJ2
Kernel Version 2.6.35
Carrier: Not Provided
Thanks: 2
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by jsphang
My SII hang while making call with Viber. From my observation, this happen when phone's operator network signal is weak. But so far never hang while using Viber with home's wi-fi.
I've updated my phone from Android 2.3.5 to 2.3.6, the problem remain the same. I format my phone & restore to factory default 4 days ago, with minimal applications installed (WhatsApp, Viber, 3G Watchdog, Facebook, Flickr, & SwiftKey X), the problem remain the same.
Hi! ViberMedia,
Glad to hear from you & thanks for your quick response. Do you mean the upcoming Viber 2.1.3 will solve the switch-on-crash, as well as the above hang issue while using Viber with phone's operator network?
Last edited by jsphang; November 28th, 2011 at 12:10 PM.
Reason: Quote is too long as reference
Glad to hear from you & thanks for your quick response. Do you mean the upcoming Viber 2.1.3 will solve the switch-on-crash, as well as the above hang issue while using Viber with phone's operator network?
The crash problem should be solved (and if after you install 2.1.3 it still occurs, please do let me know).
About your SII hanging when your phone's operator network is weak - please contact our support section dedicated especially for forums users, and elaborate on the problem: Your ticket details | Viber Support
The Following User Says Thank You to ViberMedia For This Useful Post:
Since this problem simply started all of a sudden, it is hard for me to think of Viber as the culprit. This kind of problems is usually caused with custom ROMs which we don't support, but I see that this is not the case here (you're using Stock). When Viber crashes, it should give you the option of sending us logs. Did you see that?
Yes i've sent you crash logs!
Last week I actually did a phone restore, installed Viber and it worked with no problems until yesterday evening. One single crash of Viber caused the same problem I described.
If you want I can also personally sent you the zip file of the logs if you think it would help focus on the specific problem.
You should add the zipped log files to your email thread with our support team (after you post a ticket in the link I gave you above, our support team will get back to you via email, and then you'll be able to attach the logs). Thank you in advance
About the crash itself - can you try and think which app you installed (or setting you enabled) on your Android that could have triggered Viber crashing?
Thank you ViberMedia! I have posted the ticket you gave, received an automated response and now I'm waiting for a human response. I reckon that'll happen tomorrow since it's Sunday today.
I can actually remember doing nothing specific before the crash. Neither a new app or a setting.
I'm also using im+ messenger and the integrated app of gtalk at the same time. But I've always done that, wether viber was running or not.
I have a very unique situation and I am seeking guidance.
I live in China. I recently purchased a Samsung Note with the stock version of 2.3.5. I had a Samsung S2 running on 2.3.2.
I have 2 issues:
1. Installation. I cannot install Viber. After I select China and entered my phone number, I get the "Enter Code Here" screen. When I don't get the sms text, then I follow the "Click Here". It turns out, I cannot get to the Viber Activation Page. HOWEVER. If I go home, connect to my home wireless, enable VPN, then I am able to install Viber.
2. Not working. After I leave the house and turned off VPN, then Viber does not work. It goes into Searching Mode OR gets Disconnected.
Question.
1. Why I cannot install Viber the "normal" way like I did before?
2. Why Viber is not working when I am out and about?
Hi @SeattleSam -
Unfortunately, 3 days ago the authorities in China have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help
Try contacting the authorities and ask for the reason for this block.
Hello there am having the same issue
- when i call someone . Viber freeze and it restart the phone
- when i get a call after like 10 min viber freeze too and the only way to get out of it is to go to the task manager by holding the home key and close it throw task manager and then force close in the applications menu
- i did uninstall and install once again and it still the same
Hello there am having the same issue
- when i call someone . Viber freeze and it restart the phone
- when i get a call after like 10 min viber freeze too and the only way to get out of it is to go to the task manager by holding the home key and close it throw task manager and then force close in the applications menu
- i did uninstall and install once again and it still the same
Describe the problem there, elaborate on the details and also specify which other apps you have installed on your phone that might collide with Viber, causing this problem. Hopefully our team will be able to help you find the source of the problem.
Hi,
I have a similar problem with viber.
I have a custom ROM on the device, a Lenovo A60 with android 2.3.5
It's a custom ROM provided by the reseller of the phone, if you need more information I can PM you the IMEI and everything you need.
I was only able to install Viber old version 2.0.2, but I would like a recent one to enjoy also the new features. I cannot find viber on the market, I tried to install the new versions from the apk files but the installation is not successful.Also from the Viber website I cannot install it.
I recently installed android on my windows phone. It is a custom rom. I was able to install Viber via play store and it is installed and can open it. as soon as i get call or I call someone, the whole phone crashes and have to unsinstall to have my phone run back. PLease help me
As a whole, please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
Also, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Can't download from Android market... | Viber Support
We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
Now, please still describe the problem with more details (what error exactly do you experience?). We still *might* be able to assist you.
@Nikhil 87 -
Unfortunately the answer above is relevant to you as well - it is most likely the incompatibility with the phone or the ROM that's causing this.
Please note that we are working these days on bringing our calling service to Viber for Windows Phone, and once we have news I'll keep you posted
As a whole, please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
Also, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Can't download from Android market... | Viber Support
We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
Now, please still describe the problem with more details (what error exactly do you experience?). We still *might* be able to assist you.
Thanks a lot for your feedback.
I will try to describe the problem in details.
The proble is that I can't install the latest versions of viber. I've tried in 2 ways:
- from the android market: I cannot find Viber
- from the apk files downloaded in the phone: I run the installation but at the end of the process I get the message "not installed".
The only version I was able to install it was the 2.0.2. It works properly, but I would like to upgrade it to enjoy the new features of Viber ( I need photo messages for istance).
I got this problems after I changed the rom on my phone, everything was perfect whit the previous one.
If you want, I can provide you everything you might need to fix the problem and to improve your service.
Thanks a lot for your help.
Unfortunately, according to the error message it does indeed seem like the problem is caused by the fact that you're using a Lenovo device (not supported officially by Viber). We plan to expand Viber to more and more devices in the future, but unfortunately we still don't know when exactly the compatibility with Lenovo would be ready
When we have news, we will keep you posted, and of course also update it on our HelpDesk page.
Im from Malaysia.. I'm new in using viber. I have installed viber and tried calling my friend but it always says as poor signal with a red bar.....
I have tried calling many times but it's the same.
I'm using a Sony Xperia Miro phone, my viber version is 2.3.5. I connect internet using wifi....
Please help as how can I improve the call connection.....
First, please test Viber when both sides of the conversation try a few different WiFi networks, in order to make sure this isn't a connection problem.
However, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android supported with Viber (system requirements)?
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
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Viber 2.1.2 Crashing and powering off S2 on 2.3.5
Viber crash
