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Old December 11th, 2011, 08:36 AM   #1 (permalink)
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Cry Recovery / last rites for phone with broken screen

I (or one of my friends) must have dropped my S2 last night. At first I thought the OS or video driver had crashed, because there were weird lines on the display, so I rebooted it by taking out and re-inserting the battery. Then it became apparent that the screen was physically damaged: there are scratches on the glass, and I can't see anything below the upper third of the display. The phone is also not responding to touch input in that area. As far as I can tell, the rest of the phone is still working.

I've come to depend on this device more than I had realized, so I've ordered a replacement which I'm going to pick up first thing on Monday. What I need to do now is make one last sync/backup with Kies, and then wipe the data before I send it in for repairs (I hope it can be repaired). The problem is that I don't know how to do these things when I can't use most of the phone's display. Right now, I can't even get past the screen where I'm supposed to enter the PIN for my SIM card.

TIA for any helpful advice!


(EDIT: I've also set an unlock pattern. This will probably get in the way when I try to sync, backkup, or wipe the data)

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Last edited by street spirit; December 11th, 2011 at 08:49 AM. Reason: (added details)
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Old December 12th, 2011, 05:24 AM   #2 (permalink)
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anybody?
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Old December 12th, 2011, 06:41 AM   #3 (permalink)
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Havent encountered a drop and salvage yet... but after searching on your issue on the forums... there was this reply with a similar problem on a HTC handset:

... and from what I see, that does logically seem to be the only thing you can really do... considering the restrictions you have with your phone.

Do practise with your replacement phone - to have a scheduled backup plan every weekend... with backup specific apps like Titanium Backup.
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Old December 13th, 2011, 04:01 PM   #4 (permalink)
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Actually, there is a way to wipe the data off the device without ever looking at the screen:
  1. boot into recovery mode by pressing VolUp+Power+Home
  2. hold the buttons for about 10-15 seconds
  3. release the buttons
  4. press VolDown twice
  5. press Home
  6. press VolDown 7 times
  7. press Home
  8. wait a little (long enough for a wipe/reset)
  9. reboot (or replace battery)

I can't be sure if it really worked, because I still can't see anything, and connecting the device via USB still doesn't work (maybe more than the display was broken?), but after the second reboot I heard the power-on jingle. I had previously disabled this sound, so I take that as an indication that the factory reset / wipe was successful. I'll know more when I get it back from the local Samsung service partner.

For the record, here are the recovery menu screens I was navigating blindly:

Code:
Android system recovery <3e>

Enter: OK Key, Select : Vol UP / Vol Down
> reboot system now       (ed: this is initially highlighted)
> apply update from sdcard
> wipe data/factory reset
> wipe cache partition
down, down, home gets you to the confirmation screen:

Code:
Android system recovery <3e>

Confirm wipe of all user data?
  THIS CAN NOT BE UNDONE.

> No          (ed: initial selection)
> No
> No
> No
> No
> No
> No
> Yes -- delete all user data
> No
> No
> No
7x down, home, and hope for the best.

Maybe this information is useful for some other unlucky S2 owner in the future.
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Old May 18th, 2012, 10:53 PM   #5 (permalink)
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No need to lose or your data. Look up How-to-Geek remote control android on google. I did and was able to see my broken android's screen perfectly on the pc monitor.
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Old May 19th, 2012, 08:46 AM   #6 (permalink)
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Quote:
Originally Posted by street spirit View Post
Actually, there is a way to wipe the data off the device without ever looking at the screen:
  1. boot into recovery mode by pressing VolUp+Power+Home
  2. hold the buttons for about 10-15 seconds
  3. release the buttons
  4. press VolDown twice
  5. press Home
  6. press VolDown 7 times
  7. press Home
  8. wait a little (long enough for a wipe/reset)
  9. reboot (or replace battery)

I can't be sure if it really worked, because I still can't see anything, and connecting the device via USB still doesn't work (maybe more than the display was broken?), but after the second reboot I heard the power-on jingle. I had previously disabled this sound, so I take that as an indication that the factory reset / wipe was successful. I'll know more when I get it back from the local Samsung service partner.

For the record, here are the recovery menu screens I was navigating blindly:

Code:
Android system recovery <3e>

Enter: OK Key, Select : Vol UP / Vol Down
> reboot system now       (ed: this is initially highlighted)
> apply update from sdcard
> wipe data/factory reset
> wipe cache partition
down, down, home gets you to the confirmation screen:

Code:
Android system recovery <3e>

Confirm wipe of all user data?
  THIS CAN NOT BE UNDONE.

> No          (ed: initial selection)
> No
> No
> No
> No
> No
> No
> Yes -- delete all user data
> No
> No
> No
7x down, home, and hope for the best.

Maybe this information is useful for some other unlucky S2 owner in the future.


Hi,
These 9steps u mentioned, to do the wipe. Is it equal to doing a factory reset? All the settings back to the default? And all info on phone erased? Thank you.
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