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Old April 5th, 2012, 02:56 AM   #1 (permalink)
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Cry Kies says "Your device does not support software upgrading via Kies" when phone is connected

Hi all,

I am new to this forum and I'm encountering some problem when i tried to upgrade my s2 from 2.3.5 to ICS. The phone is unrooted and it was connected to kies via wifi because i wasn't able to connect it to my mac using USB.

it says that "Your device does not support software upgrading via Kies"
My phone was unlocked i think and i didnt buy it from any carrier. It was originally KOR but i changed it to TGY because im living in hong kong and i heard that it was what its supposed to be..

i really want to upgrade to ICS asap but i dont want to root or use other unofficial way as im prone to making my electronics broken

this screenshot showed up and i really dont know what it means because im not familiar with these kinds of specs and stuff

please help and thanks a lot!
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Old April 5th, 2012, 03:02 AM   #2 (permalink)
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Quote:
Originally Posted by raaamencup View Post
It was originally KOR but i changed it to TGY because im living in hong kong and i heard that it was what its supposed to be..
Well there's your problem! If you change the firmware/kernel from stock to something else, Kies won't recognise it. The only way to update officially with Kies is to have the official firmware meant for your phone at stock. If you want ICS, you have to wait until KOR updates, or manually flash an official firmware that has ICS.

Welcome to the forums btw

Edit: I just checked and it seems that KOR have updated to ICS. So you need to go back to KOR first, then Kies can update to ICS.
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Old April 5th, 2012, 03:07 AM   #3 (permalink)
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I originally tried upgrading before changing from KOR to TGY but it didnt work either I thought KOR means korea so wasnt it the first country to receive the update? Just to be sure what do you mean by kernel and stock? Im sorry i really am new to android ;(
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Old April 5th, 2012, 11:18 AM   #4 (permalink)
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My phone is also KOR. I am not able to upgrade to ICS from 2.3.5 though.
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Old April 6th, 2012, 09:12 AM   #5 (permalink)
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hey guys
am new s2 user
i upgraded to ics and my phone started crashing
i dont know that much on firmware and these stuff
i just want to upgrade to an official firmware version

PDA: I9100XXLPQ
CSCI9100XXLPD

AND I CAN'T DO IT VIA KIES
it says ur phone is not supported for firmware upgrade
i thing cause i upgraded to unofficial vertion

please help!!
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Old April 6th, 2012, 09:18 AM   #6 (permalink)
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See here:-

ICS... CSC are you eligible for an update?

under... "I have rooted my phone. Can I get ICS"
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Old April 6th, 2012, 03:37 PM   #7 (permalink)
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I have problem.
Once back then, I upgraded accidently from GB to ICS via kies. Then i realized that GB version was a lot better and i wanted to get it back. So i searched info how to get it back, then i found something and i got GB back but its not the original that i had.
I cannot update this to ICS via Kies etc.

How do I get back the original version of android that can be upgraded via Kies

PLEASE, HELP
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Old April 9th, 2012, 01:18 AM   #8 (permalink)
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Hi, I just tried upgraing my phone via kies now that i got it back from being 'fixed' as when i got it came with firmware problems.
I really have no understanding of this stuff but hope someone can help me: Im in Australia.
its version is:
PDA: I9100XXKL1
phone: I9100XXKL1
CSC: I9100OXAKL1
This is how they sent it back to me & now kies says it doesnt support upgrade?
I would really apreciate help thank you.
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Old April 9th, 2012, 04:53 AM   #9 (permalink)
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Quote:
Originally Posted by Anjimf View Post
kies says it doesnt support upgrade?
That may simply be due to the fact that there's no OXA update available yet. Once the 4.0.x update rolls out you should be able to receive it via Kies.
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Old April 9th, 2012, 09:22 AM   #10 (permalink)
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Ok thank you. Hopefully thats it, as before it used to connect and just say. No upgrades available, firmware is most current.
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Old April 9th, 2012, 12:12 PM   #11 (permalink)
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Default Your device does not support software upgrading via Kies

All,

I'm also facing same kind of issue “Your device does not support software upgrading via Kies

Let me explain what happened exactly:

1. After 100% charged we get an notification on top stating that 100% Charged , when I unplug the charger after that battery percentage will go down to 95% or 96% immediately as on when unplug the charger
2. And my S2 was little bit hanging while operating
3. While charging mobile is getting heat
Because of all the above reasons I have approached Samsung Servicing Center (authorized) and I was to told that there is problem with Mother Board and needs to be replaced and need to update the OS also,
After 3 days I got my mobile back with replaced new mother board and software updated, after that also above mentioned (Point 1) issue not resolved and moreover I could see and new issue that, when I tried to connect my mobile to KIES it says that “Your device does not support software upgrading via Kies” and it’s showing only current firmware version and not showing that this is the latest firmware version,
Not sure what to do, today again I have approached Samsung Servicing Center to take look into that,
Could someone had same kind of issue, please advice me on this.
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Old April 10th, 2012, 07:33 AM   #12 (permalink)
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yeah no luck today by facebook: It is stock but the difference comes because your firmware is the one which s not released for your region. Eg, european firmware on American handsets.

can anyone help here & if i wanted to flash to local firmware, like for Australia, how do i do it?
thank you
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Old April 14th, 2012, 05:36 PM   #13 (permalink)
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Okay, I have an un-modded S2 phone so I haven't done anything internally and it says It does not support Software Upgrading.

I've tried resetting to factory settings and everything but it didn't work
I have a feeling that it's because I am still on 2.3.3 but when I go to OTA Updating it says no updates can be found, please could I get some help here?

PDA - I9100XWKF3
PHONE - I9100XXE7
CSC - I9100O2UKG2
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Old April 14th, 2012, 06:30 PM   #14 (permalink)
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O2 updates are not available OTA. Your CSC code shows that you have an O2 UK branded handset (the same as me). If you connect your phone to your computer and open KIes it should let you update your phone to android 4.0.3 ICS.
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Old April 14th, 2012, 06:35 PM   #15 (permalink)
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Quote:
Originally Posted by ajmount88 View Post
O2 updates are not available OTA. Your CSC code shows that you have an O2 UK branded handset (the same as me). If you connect your phone to your computer and open KIes it should let you update your phone to android 4.0.3 ICS.
That's where I'm getting the message
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Old April 15th, 2012, 03:51 AM   #16 (permalink)
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Can anyone help me with this?
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Old April 16th, 2012, 06:57 PM   #17 (permalink)
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Default Same problem...stock phone

I have not done any rooting or whatever to my phone (intentionally...dunno if something I added app-wise did something) but I get the same notification on Kies..."Your device does not support software upgrading via Kies". I did just manually upgrade Kies by downloading the latest version from the Samsung website (Kies won't update internally...downloads it but nothing happens).

The only apps that I do have on it that *might* be a problem is Advanced SD Card Manager and Android File Manager.

I didn't think those would root the phone or cause problems. Maybe they don't.

Any ideas on why Kies is giving me this error?

I'm on a US AT&T phone (SGH-i777).

Thanks!
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Old April 24th, 2012, 12:01 PM   #18 (permalink)
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Unhappy How can i upgrade...

Friends...
I am from Pakistan and bought my 1st android SGS2 here from Pakistan. I wanted to upgrade my phone to ICS but kies says that your phone is not supported. Here are my phone's details:

Model number: GTI9100
Android version: 2.3.3
Baseband version: I9100XXKDH
Kernel version: 2.6.35.7-I9100XWKDD-CL161513 root@DELL103 #2
Build number: GINGERBREAD.XWKDD

I am totally new about this all. Please help me what is the problem... Please help me friends... Thanks...
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Old April 30th, 2012, 10:26 PM   #19 (permalink)
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Default Cannot Upgrade Software Via Kies

I also cannot upgrade the software via Kies. I bought my Galaxy S2 in Hong Kong, but did not root the phone. It is unlocked. I have never altered or changed the software. I am using a sim card in the mainland China. Any ideas?
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Old May 22nd, 2012, 10:40 AM   #20 (permalink)
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same problem here in Malaysia. I bought it from samsung store. After service center changed my mainboard, my KIES showing :your device does not support firmware!!!!

I have tried it using others laptop but still same issues.... All those laptops i tried is OK when connected with Galaxy NOTE....

HELP!!!
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Old May 22nd, 2012, 10:55 AM   #21 (permalink)
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Quote:
Originally Posted by mysky911 View Post
same problem here in Malaysia. I bought it from samsung store. After service center changed my mainboard, my KIES showing :your device does not support firmware!!!!

I have tried it using others laptop but still same issues.... All those laptops i tried is OK when connected with Galaxy NOTE....

HELP!!!
The chances are that after your repair the Service Point flashed a different, generic, firmware to your phone... this is happening in a lot of cases. It means that your phone is now unable to update via Kies.

You can either take it to a Service Point and ask them to flash the update or flash the firmware yourself, via Odin. See post #1, here.
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Old May 22nd, 2012, 09:48 PM   #22 (permalink)
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Hi,

I am trying to check if my phone can update to ICS, Galaxy Sii

PDA I9100XXK13
Phone I9100XXK13
CSC I9100OXAK13
Build Sep 15 KST 2011

I am in New Zealand, have not rooted or anything like that. I cannot update via kies or via the phone itself?

Thanks
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Old May 23rd, 2012, 03:42 AM   #23 (permalink)
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Originally Posted by nzgooner View Post
Hi,

I am trying to check if my phone can update to ICS, Galaxy Sii

PDA I9100XXK13
Phone I9100XXK13
CSC I9100OXAK13
Build Sep 15 KST 2011

I am in New Zealand, have not rooted or anything like that. I cannot update via kies or via the phone itself?

Thanks
OXA firmware is the, "Open Europe", firmware and has been released for ICS.

See posts #1 and #2, here.

There are various reasons why you may not be able to update your phone and these are discussed in the above link.

My advice would be to take it to a Samsung Service Point and ask them to update it for you.
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Old May 24th, 2012, 04:19 AM   #24 (permalink)
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Unhappy Can't find the right stock firmware to allow Kies to update

Hi all,

I know this sounds like a stupid and simple question...maybe it is, but I'm trying to find the right stock firmware / kernal for my GT-i9100.

I flashed to ICS before it was released, now want to update to official version via kies...so I flashed to this with odin (downloaded from samfirmware.com)

PDA: i9100BOKK1
PHONE: i9100BOKJ1
CSC: i9100TMUKK1

But when I connect to kies it still says the 'device software does not support updating via kies'.

I've tried flashing lots of other gingerbread firmwares from samfirmwares.com (need gingerbread so kies detects it needs updating).

Really stuck here. Is there something else that can cause kies to give that error, or is it definitely that I've got the wrong stock firmware?

If so, is there a sure fire way to get the right one? I've tried the xda branded firmware list, that's where I got the link for this firmware above.

Please help!
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Old May 25th, 2012, 04:48 AM   #25 (permalink)
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Default same problem with Kies but updated to ICS

1. changed the CSC from KOR to XEU which is UK/Ireland using an app in the Play Store, search for CSC....
-this will factory reset the phone
2. Downloaded the official ICS firmware for XEU check here SamMobile Firmware Page
3. Flash using Odin using instructions from The Realm of Facts!!
4. ICS ready...
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Old May 25th, 2012, 05:03 AM   #26 (permalink)
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Quote:
Originally Posted by darengive View Post
1. changed the CSC from KOR to XEU which is UK/Ireland using an app in the Play Store, search for CSC....
-this will factory reset the phone
2. Downloaded the official ICS firmware for XEU check here SamMobile Firmware Page
3. Flash using Odin using instructions from The Realm of Facts!!
4. ICS ready...
So, you've managed to update to ICS via Kies now using that method?
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Old May 29th, 2012, 03:37 PM   #27 (permalink)
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Post Phone does not support software upgrading via kies

Hi all.
I know it's been asked a thousand times but Kies comes up with the line above when connected.
My Wife also has a Galaxy S2 and has updated to ICS with no problems, plus both phones from the same shop in the UK (Tesco T-mobile)?

The details are:-
PDA : I9100XWKH1
PHONE : I9100XXKG5
CSC : I9100XEUKH1

Any ideas chaps? Or is it a case of wait till somebody releases ICS for my firmware?
Don't fancy flashing ROMS via Odin etc too!

Any help would be greatly recieved
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Old May 30th, 2012, 01:43 PM   #28 (permalink)
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Quote:
Originally Posted by Rickhampson View Post
Hi all.
I know it's been asked a thousand times but Kies comes up with the line above when connected.
My Wife also has a Galaxy S2 and has updated to ICS with no problems, plus both phones from the same shop in the UK (Tesco T-mobile)?

The details are:-
PDA : I9100XWKH1
PHONE : I9100XXKG5
CSC : I9100XEUKH1

Any ideas chaps? Or is it a case of wait till somebody releases ICS for my firmware?
Don't fancy flashing ROMS via Odin etc too!

Any help would be greatly recieved
i have exactly the same problem with my tesco sg2, please let us know if you find a solution

or

if anyone can point us to the correct ICS to install i will flash it with odin
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Old June 5th, 2012, 02:31 AM   #29 (permalink)
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Default Similar Problem here...

My S2 is a parallel import from Asia and I'm using it in NZ without major problems. It is unlocked and I haven't tinkered with the firmware in any way. When I connect it to Kies it gives the same message:
"Your device does not support updating via Kies"
Current firmware version: PDA: KI3 / PHONE: KI3 / CSC: KI3 (KOR)
it is the latest version of Kies for Mac, downloaded today

PDA: I9100ZSKI3
PHONE: I9100XXKI3
CSC: I9100OZSKI3

Android version 2.3.5
Build GINGERBREAD.ZSKI3

I've had the phone for half a year and would like to keep it up to date. I'm not quite sure if there is an official version of ICS available for my CSC yet. According to the list cited in one of the posts above it should be, according to some other lists on the web it isn't. I'd appreciate any information about my options. Thanks you all!

PS: I tried changing the CSC but only got a limited list of options to chose from. None of them worked and so I put it back to the original settings.
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Old June 6th, 2012, 08:03 AM   #30 (permalink)
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Take the phone to Samsung Service and they will update the software. make sure you back up. It works well. Also, once you do this, you will never again get the message about not being able to upgrade thro Kies.
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Old June 18th, 2012, 10:32 AM   #31 (permalink)
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Default same problem...

im from England and i have an S2
ive tried upgrading it via kies but it says 'your device does not support upgrading via kies'

im confused, i havent rooted the fone or anything like that but it won't let me upgrade to ics

the only thing i have done is had it unloked, it was previously on orange but i had it unlocked and now use giffgaff

someone please help, i really want the latest update
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Old June 18th, 2012, 09:27 PM   #32 (permalink)
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Exclamation

Ok so I don't know where else to ask I need help, for some reason after I updated to the latest ICS, I can no longer tether my phone to my computer via usb, Bluetooth, or wifi as a hotspot. I have tried different computers and devices that use wifi and Bluetooth nothing works. So I thought maybe if I reverted back to the original firmware I could get it to work. That is the where I come to a new problem Kies no longer supports software upgrading to my phone after I used Odin to update to ICS.

PDA : I9100XWLP7
PHONE : : I9100XXLPS
CSC : I9100XEULP5

GT-I9100


Please someone help me!
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Old December 3rd, 2012, 05:23 AM   #33 (permalink)
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hey guyz m using samsung galaxy s2 i9100 .. n i m from india
few weeks ago i rooted my phone..
wen i tried too unroot my phone.. evrythng went right .. but when m opening kies it shows

Your device's current firmware version is not supported to update firmware via Kies.
Current Firmware version : PDA:LP7 / PHONE:LPA/ CSC:LP9 (KOR)

pleassseeeeee help me.. ... iz der ny solution..?
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Old March 15th, 2013, 05:07 PM   #34 (permalink)
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Quote:
Originally Posted by pavangattu View Post
All,

I'm also facing same kind of issue “Your device does not support software upgrading via Kies”

Let me explain what happened exactly:

1. After 100% charged we get an notification on top stating that 100% Charged , when I unplug the charger after that battery percentage will go down to 95% or 96% immediately as on when unplug the charger
2. And my S2 was little bit hanging while operating
3. While charging mobile is getting heat
Because of all the above reasons I have approached Samsung Servicing Center (authorized) and I was to told that there is problem with Mother Board and needs to be replaced and need to update the OS also,
After 3 days I got my mobile back with replaced new mother board and software updated, after that also above mentioned (Point 1) issue not resolved and moreover I could see and new issue that, when I tried to connect my mobile to KIES it says that “Your device does not support software upgrading via Kies” and it’s showing only current firmware version and not showing that this is the latest firmware version,
Not sure what to do, today again I have approached Samsung Servicing Center to take look into that,
Could someone had same kind of issue, please advice me on this.
I have the same issue with my Galaxy Note N7000. It died after an OTA update and I took it to a service center where they changed the motherboard and now I cant upgrade. Kies says your device does not support upgrading via Kies.
Any Ideas?
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Old March 16th, 2013, 02:21 AM   #35 (permalink)
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I have the same issue with my Galaxy Note N7000. It died after an OTA update and I took it to a service center where they changed the motherboard and now I cant upgrade. Kies says your device does not support upgrading via Kies.
Any Ideas?
You can either take it back to the Samsung Service point and ask them to re-flash the firmware for your original CSC code, see #1.1 and #1.6, here.

Alternatively, if you know your original CSC code, you can flash the firmware yourself, via Odin, as described in #1.7 of the previous link.
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