April 28th, 2012, 05:19 AM
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Join Date: Apr 2012
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Can't use phone after encrypting
Just got a SII as a warranty replacement for an S and the first thing I did was an OTA update to 4.0.3.
Now I want to encrypt the device (to comply with my company's IT policy). I've set an unlock password that complies with the rules (6 chars and at least 1 number), and gone through the two options "encrypt device" and "encrypt sd card".
The phone reboots, encrypts (take about 30 mins) and then reboots again, however, when I am prompted to enter the password to decrypt the device so I can use it, the password I've set doesn't work!
I've reset the phone to factory defaults and formatted the storage three times now and each time I encrypt I get the same issue!
Has anyone else got this problem? Any ideas what I can try?