May 20th, 2012, 06:23 PM
Join Date: Sep 2011
Device(s): HTC One [M7] (current)
HTC EVO 4G (previous)
HTC Hero (previous)
Thanked 191 Times in 139 Posts
Not sure if this will help you, but at my job, our company converted from Blackberries to Smartphone this summer (Androids and iPhones)
One of the most common problems that occurred was that during the set-up of corporate e-mail on the Smartphones was that the e-mail app on the phone wanted to select the corporate e-mail domain as the e-mail server (example... company.com). Each time, the user had to go into the setting and manually change the server to the correct server.
My thought is what I describe above is the same problem you are experiencing. My suggestion is that you make sure you know the 'name' of the server the e-mail account is on (example... connect.company.com), and then manually enter the server name in the correct field during the set-up process.
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