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Old May 29th, 2012, 05:16 AM   #1 (permalink)
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Default Firmware update problems... what you can do!

This applies to all major firmware updates...

I have personally used a number of the ICS ROM's, LPS, LP7, LP8, LPD, LPF, LPG and LPI, LPY and LPZ and the new Jelly Bean firmwares, LS8, LSD, LSE, LSJ, MS1, LSN, LSS and LSW and they are all stable and work well. So it's no good blaming the firmware itself I'm afraid.


Short version... FULL wipe and vanilla install

1. Press Factory Reset button and Format internal and external memories.

2. Check out your firmware for problems prior to re-installing your app's and settings.

3. Set your phone up from scratch by re-syncing to your Google account.



Long version

When you upgrade not only is the platform changed but all your app's and settings have to be reconfigured and integrated into the upgrade during the process. This is in an attempt by Samsung to retain everything on your phone so that you do not have to set it all up again after the change.

If you stop and think about the millions of app's and the myriad of settings that this has to take into account then maybe you can understand why there are sometimes problems with SGSII phones after new firmware is installed.

Some of these problems are caused by app's that are not suitable for the new firmware. Remember, not all app's on the Play Store may be compatible with your new firmware yet. Other app's, that work on your existing firmware, have to be updated for the new one, if possible, during the change over. No mean feat.

(***Also, it should be noted, that the Jelly Bean file structure is changed from that used in Gingerbread and Ice Cream Sandwich and could affect app's that have been moved from phone memory to internal or external memory.)

These problems can manifest themselves in all sorts of ways... from non compatible app's continually running and causing high battery usage and over heating not to mention eating up your storage with constant log or dump files. Settings that are giving Forced Closes or very long screen lags. High RAM usage or screen freezes and shut-downs can all occur because the user app's or data have not, or can not, be integrated successfully into the new framework automatically during the change over.

Also, the downloaded firmware update itself may have been corrupted. This can easily happen with OTA, (Over The Air), updates where an interruption has occurred with the download. This has also been reported by some who have used the Samsung PC suite, Kies. However, unless you do a Factory Reset... you cannot be sure. See, ***, for how to re-install an update.

So, what can you do?

Well, I would strongly recommend a Factory Reset prior to upgrading.

Settings > Back up and reset > Factory data reset

Yes, I know, its a lot of hassle because you have your phone set up the way you like it on your existing firmware but it's a lot more hassle if things go wrong, as we can see from this forum. Besides, this is the very reason that Android include the Factory Reset feature. Besides, if you take your phone to a Samsung Service Point, this is usually the first thing they do.

Having said that, I always do a Factory Reset and clean install so that there is no old setting or data from a previous ROM/firmware.

OK, I'm rooted, so it is easier for me with various tools, etc; that are available to rooted users. However, you are only going to be doing it once or twice.

The object of the Factory Reset is to return your phone's memory back to the out-of-the-box state with no user app's or data from your old firmware to cause problems. Make no mistake, if you are on, say, ICS, this does not revert you back to Gingerbread.

You should take the time to check out your phone prior to re-installing your app's and settings to ensure that you are not experiencing any problems with the firmware itself. See, ***

A Factory Reset will not touch your Internal* or External SD cards. However, I would strongly suggest copying any files from the Internal memory to your computer, using a USB cable and Windows Explorer, for safe keeping.

* If you have any app's, settings or data stored on your Internal/External memory, you may also want to consider erasing this as well, after saving anything you wish to keep.

Settings > Storage > Erase USB storage.

The same applies to your external SD card if you have moved app's to it as when you move an app part of it stays in the phone memory and part is moved to your Internal/External storage. As you can see, this can cause problems in itself.

You should also make sure that you are fully sync'd with your Google account so that Contacts and Calendar, etc; can be automatically restored after the Factory Reset and your subsequent sign in to your Google account.

You can also, as a safeguard, save your Google Contacts by going into Contacts > Menu > Import/Export > Export to SD card and keep a copy on your computer.

Providing your app's are all sync'd with the Play Store, they will start re-installing automatically, one-by-one after signing in with your Google account details, email/password. Your paid app's are still there as paid app's, so you do not lose them. The restore from the Play Store will take some time and should be done via Wi-Fi as there will be a lot of data downloaded. You may find that you have to, "set-up", some of your app's again or that there are updates for a number of app's or that you will need to manually re-download some again. This is no bad thing as it was probably these very things that were causing problems in the first place.

If you have any passwords or Wi-Fi codes, etc; you should make a note of these before the Factory Reset.

*** If, after a Factory Reset and prior to installing any app's, you find that your phone is still misbehaving this could be because of a corrupt installation of the firmware update originally. You can either take it to a Samsung Service Point or re-flash the firmware yourself using Odin and the instructions in #1.7, here.

A useful app for backups, on un-rooted phones, is, "Helium", from the Play Store. However, be warned, you may well be restoring the very app's and settings that caused the problem to begin with. A safer method is to do a fresh install and set-up of each app.

As I said, this may seem a lot of hassle but the alternatives are:-

1. Put up with your phone the way that it is.

2. Take it to a Samsung Service Point and get them to re-flash it for you... in which case you will lose everything anyway.

3. Re-install your old firmware using Odin, which may not solve the problem anyway, and possibly lose everything.

The choice, as they say... is yours.
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Old May 29th, 2012, 06:40 AM   #2 (permalink)
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Agreed.

Initial ICS ROMs I tried were nowhere near GB standards. Likewise, initial GB releases were probably nowhere near Froyo standards.

Now however, things are different. The ever-improving firmware releases are every bit, if not better now than the best GB offering. Scrolling and battery life has improved vastly, and this combined with the other benefits ICS brings you should give you no reason to drag your heels on Gingerbread. People still on Gingerbread are probably hesitant due to the myriad of ICS related "problems", but as ironass has highlighted, this really is not the case.

I would recommend a factory reset and format of /system before flashing your first ICS ROM. (I do this in fact before flashing ANY ROM). If you are not rooted, I don't know if a format of /system is an option in the Nandroid recovery, so its a case of booting up into Recovery and see if its in there. If you are in fact rooted, you can run GS2 ROM Nuke which formats /system and does a factory reset.

When going from GB to ICS It may also be a good idea to format your internal SD card (in the menu>settings>storage screen), but remember to back up what you need, or transfer to external sd card first. (eg. any personal things such as pictures, music etc. and be aware your Titanium Backups may be held in there)
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Old May 29th, 2012, 01:04 PM   #3 (permalink)
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Well I got to the point with all of the problems with my SGS2 that I got a technology magazine involved and despite doing at least 4 factory resets & losing everything (it was backed up first), it still kept freezing, losing both phone & 'net connections.

Yes even their phone technology editor was puzzled by this handset's behaviour.

My handset started telling me I had mail & texts when in fact I had read them, the last time it told me I had 72 texts, 14 emails, when in fact I'd already read the emails & deleted/responded to them and read the texts.

The battery kept getting hot, then the battery life would drop like a stone after the so called upgrade.

In the end it crashed and wouldn't restart, so a mate put a USB Jig? on it and got it to reboot. It has now been sent back to Samsung for repair.

I cannot have a phone like that as I need to be easily contactable due to family illness.

ICS I know is responsible for this as my phone had 2.3.4 (GB) on beforehand it was stable & 100% reliable, afterwards it was useless for 45% of the time showing a blank screen & not being able to access anything.
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Old May 29th, 2012, 01:23 PM   #4 (permalink)
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I'm sorry to hear about your ongoing problems with your SGSII, The Driver.

It sounds as though that there is more to your phone problems than the mere update which, I have to admit, may have exposed any shortcomings.

I believe you did the right thing by returning it to Samsung for repair or replacement under warranty.
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Old May 30th, 2012, 08:02 AM   #5 (permalink)
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I have been pm'd by someone asking me about re-installing app's and data from a backup made with either Kies or MyBackup Pro.

The problem is that you'd only be re-introducing the problems again with app's and data from Gingerbread being installed on ICS firmware.

Far better to bite the bullet and re-install from afresh.
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Old May 30th, 2012, 09:49 AM   #6 (permalink)
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One puzzling symptom was every so often when I turned it on it went into download mode!

I'm really annoyed with this as it should be a simple and foolproof thing to do via Kies or OTA, I think Samsung should make it so that before if updates it backs up the contents to your memory card, then performs a factory reset & then installs itself.

Surely it must be possible to do a script to enable this sequence to happen, so that people can be assured that it has been done 100% correctly and no errors occur that could cause potentially serious damage to the phone.

I suspect that Samsung will have got quite a surprise when they found the letter that I included with the phone, a double sided A4 sheet with the list of faults, some persistent, whilst others were intermittent.

I know one thing... I miss my phone!
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Old May 30th, 2012, 10:51 AM   #7 (permalink)
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Quote:
Originally Posted by The Driver View Post
I'm really annoyed with this as it should be a simple and foolproof thing to do via Kies or OTA, I think Samsung should make it so that before if updates it backs up the contents to your memory card, then performs a factory reset & then installs itself.

Surely it must be possible to do a script to enable this sequence to happen, so that people can be assured that it has been done 100% correctly and no errors occur that could cause potentially serious damage to the phone.
If only it were that simple The Driver!

If it were an update within the same platform, say Gingerbread, then it is fairly straightforward, as we have seen in the past.

However, this is a whole different platform and ball game I'm afraid.

Every experienced rooter and flasher in the, "All Things Root" section, will tell you that the best and safest way to update a ROM, let alone a platform, is to do a full wipe and start with a clean slate.

Good luck with your repair/replacement.
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Old June 3rd, 2012, 03:56 AM   #8 (permalink)
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I received a PM, regarding my advice in post #1, asking if I could, "guarantee that after doing a Factory Reset that my phone will be perfect".

My reply was, "Can you guarantee that it won't be?"

As I mentioned in my original post, it's no use blaming Ice Cream Sandwich!

I have personally used 6 or 7 different versions now and they all perform very well and this is the consensus of opinion over on the, "All Things Root", section of the forum. In fact, if there are any problems such as those that are described in the first post, then this is always the standard recommendation made after flashing a new firmware.

Sure, the early, March 13th, releases of the LPQ version were a little, "flakey", but nothing that would cause the problems we see on this forum. Besides, by and large, most of the LPQ's have had further updates since then.

If after doing all the things in post #1, you still have problems, then it might be time for a trip to the Samsung Service Point whilst your phone is still under warranty.

Alternatively, you could consider re-flashing your firmware or even switching/updating your firmware, manually, via Odin, see post #1, here.

If you re-flash the same firmware that you are already on then you will not void your warranty... details in the last link.
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Old June 4th, 2012, 06:02 AM   #9 (permalink)
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Well the phone is back from the service centre and it lasted all of 3 days before starting to throw up the same faults as before with the addition of this fatal error!

The process com.google.process.gapps has stopped unexpectedly.

I've now had to do yet another factory wipe & clearance of the cache and start all over again, to add insult to injury, they took my Extended Battery Kit off & replaced it with a bog standard battery & cover, this has just cost me 30 + p&p to replace, now whether I will actually use this replacement I don't know yet as I really now have had enough of this.

If they expect me to buy their new fangled SGS3 for 400+ then they can think again.
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Old June 4th, 2012, 07:54 AM   #10 (permalink)
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Quote:
Originally Posted by The Driver View Post
Well the phone is back from the service centre and it lasted all of 3 days before starting to throw up the same faults as before with the addition of this fatal error!

The process com.google.process.gapps has stopped unexpectedly.

I've now had to do yet another factory wipe & clearance of the cache and start all over again, to add insult to injury, they took my Extended Battery Kit off & replaced it with a bog standard battery & cover, this has just cost me 30 + p&p to replace, now whether I will actually use this replacement I don't know yet as I really now have had enough of this.

If they expect me to buy their new fangled SGS3 for 400+ then they can think again.
Perhaps it might be a good idea to start a separate thread specifically related to your problems The Driver so that we do not go too off topic.
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Old June 20th, 2012, 12:51 AM   #11 (permalink)
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I have carphone warehouse build of ics. Im on LPS firmware i hear LPG mentioned a lot, is that a newer build? Will that have some issues ironed out?
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Old June 20th, 2012, 01:05 AM   #12 (permalink)
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Quote:
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I have carphone warehouse build of ics. Im on LPS firmware i hear LPG mentioned a lot, is that a newer build? Will that have some issues ironed out?
LPG is indeed a much newer build and, IMHO, a lot better than LPS.
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Old June 20th, 2012, 03:44 PM   #13 (permalink)
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Hmm is this easily available in much the same way i obtained LPS? I installed via odin so i guess it will be the same kind of md5 file?
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Old June 26th, 2012, 05:30 PM   #14 (permalink)
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Quote:
Originally Posted by ironass View Post
I have been pm'd by someone asking me about re-installing app's and data from a backup made with either Kies or MyBackup Pro.

The problem is that you'd only be re-introducing the problems again with app's and data from Gingerbread being installed on ICS firmware.

Far better to bite the bullet and re-install from afresh.
How do you do wipe clean on a non rooted phone?
I would do it if it's possible
Maybe a hard reset?.
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Old June 26th, 2012, 11:32 PM   #15 (permalink)
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I think you just need to factory reset. There is also an option to wipe cache if you press Home+Power+Vol up to get into the main menu settings.
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Old June 27th, 2012, 12:39 AM   #16 (permalink)
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Quote:
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How do you do wipe clean on a non rooted phone?
I would do it if it's possible
Maybe a hard reset?.
See post #1.
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Old June 27th, 2012, 11:41 AM   #17 (permalink)
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Did the hard reset using the power, home and volume up buttons, when I got back into my phone there were still files on the internal storage that I thought should have been wiped also.
So I went to backup and reset in settings and did a reset again also deleting internal usb storage, this worked and there are no signs of previous files.
All good again, tried my streaming Bluetooth on the way home from work for 20 mins using poweramp and all went fine. Got a 3 hour drive tomorrow so will test more but looking good at the minute.
Thing that surprised me though was some local files were not deleted initially when I did the 1st reset. Good to check this before sending it off for any repairs/software updates.


Quote:
Originally Posted by ironass View Post
See post #1.
As ironass said but make sure you back everything up that you need before wiping internal usb storage, you have been warned!
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Old June 27th, 2012, 12:11 PM   #18 (permalink)
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I faced issues with Internet browser after upgrading to ICS. My browser was unable to start at all. Then i searched in net and found the fix for that. I went to settings and manage applications and then cleared all data for the internet app. Afterthat it started working. May be similar kind of fix would be there for other issues as well.

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Old June 27th, 2012, 12:26 PM   #19 (permalink)
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A handy app for backups, on un-rooted phones, is, "MyBackup", and, "MyBackup Pro", from the Play Store.
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Old June 29th, 2012, 04:45 AM   #20 (permalink)
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Finally updated to ICS. Took a long time but I am the type of person that studies as much as I can to know what needs to be done, problems, how to prevent and resolve them before doing it. Its called research and I think its a good idea to know what you are getting into before doing something and getting into all sort of problems, and then bitching bout it... So here's my take;

1) Pre update:
a) Backup up messages with Kies and other apps.
b) Backup contacts with Google and Kies
c) Downloaded an app to backup apps. This changes your apps to APK file so you don't have to download them again.
d) Get an app that can backup your save games (like Angry Birds) so you don't have to go through them again.
e) Copied (nearly) everything in the USB storage and microSD card to the PC. The gameloft games data are in their folders. Copied them so won't have to redownload all the data (which is in the GBs) again.
f) Clean the phone. Wipe cache, factory reset the phone, format USB and microSD.

2) Firmware Update
a) Used Kies. Smooth like butter now. Fast too. Surprised me actually. Guess Samsung is getting their act together.
b) Updated to LP9. A day later, further 30MB OTA update was received. Better stability and simple too. Now its LPA.

3) Post Update
a) Restore contacts and messages. Calender couldn't restore via Kies.
b) Restore the apps with the same app that was used to backup the apps in the first place. Only 2 apps had problem. Also got to omit some of my junk and apps that was never used. Clear up some useful memory too.
c) Copied all necessary files back into the phone. My Lets Golf 2 and Fifa had its progress as it was.
d) Restore my progress in Angry Birds
e) Redo my settings. Knew it would take awhile and was prepared for it.
f) A few apps was updated.
g) About 200MB+ additional data downloads only.
h) Played around with other launchers and ICS themes.

4) Final thoughts
a) ICS is smooth. Fast too.
b) Wifi is better. Last time I can detect say 3 wifi connections, now can detect 5.
c) GPS is better too. More accurate.
d) Battery really sucked after update. But that was expected as it needs to be calibrated. Believe it will get much better after a few charges.
e) Charging via USB seems slower than under GB.
f) Samsung Apps was updated and interface is much nicer now.
g) ICS folders is much better than stock GB.
h) Still going back to Go Launcher though. More customizable than other launcher even Apex. I didn't like the icons being so big. Go Launcher could resize the icons. But did notice Apex and TW is smoother than Go Launcher.
i) A bit of problem with PowerAmp. Its appearing as a wakelog issue now.


Other than that, I expect the ICS to be improved as we go along. After all, its already up to LPG I believe.

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Old June 29th, 2012, 05:14 AM   #21 (permalink)
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Hey i updated my cell to ICS 4.0 by an authorised Samsung Service Centre but before i had just taken its backup via Kies ( no factory reset ) . After the update i found that the cell still contained old music n data so when i tried to restore its backup via Kies it failed !
What am i suppose to do nw to restore the data back ?
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Old June 30th, 2012, 05:58 PM   #22 (permalink)
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have 4.03, and the battery is really. . .grrrr it just reaches 24 hours standard. . to 2 days standard. max of 3 days. considering i just use wifi for about 5 mins. everyday. more of SMS only per day. .. ; hope they can find a way out to this.
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Old July 2nd, 2012, 07:30 AM   #23 (permalink)
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Confused A newbee....who is desperately trying to update my GS2!

I have read with interest many of the posts which discribe the problems experienced by many once they have upgraded.

However, I have spent most of the weekend trying to get Kies to upgrade my phone, without any success.

I uninstalled and reinstalled Kies from the Samsung website about 5 times, without success. It gives me many different errors including cant provide service, can't connect....sometimes it goes through download of 1st bit and then fails, sometimes completes first download and seems to timeout when performing the second bit!

I have picked up that perhaps I should do a factory reset on my fone before even starting to think about doing the download and ensuring I have backed up everything I need.

There has been mention of disabling firewalls etc on my PC...how do I do that? Could this be part of the problem?

Is there anyone out there who can give me step by step instructions on what I should do on both fone and PC? including getting the latest version...LPA v LPG...I really would like to try and get my fone on Ice Cream.

An idiots guide please!!?
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Old July 4th, 2012, 05:49 AM   #24 (permalink)
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Hello and welcome to Android Forums wales2502!

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Originally Posted by wales2502 View Post
I uninstalled and reinstalled Kies from the Samsung website about 5 times, without success. It gives me many different errors including cant provide service, can't connect....sometimes it goes through download of 1st bit and then fails, sometimes completes first download and seems to timeout when performing the second bit!
It would appear that you can at least connect to Kies which means that you have the necessary drivers installed.

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I have picked up that perhaps I should do a factory reset on my fone before even starting to think about doing the download and ensuring I have backed up everything I need.
As per post #1, I would recommend a Factory Reset.

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There has been mention of disabling firewalls etc on my PC...how do I do that? Could this be part of the problem?
It has been known for the computers Firewalls and antivirus systems to unterfere with Kies operation.

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Is there anyone out there who can give me step by step instructions on what I should do on both fone and PC? including getting the latest version...LPA v LPG...I really would like to try and get my fone on Ice Cream.
There is an excellent, step-by-step, guide, by rozel, that covers the installation of ICS, LPG, using Odin instead of Kies. See, here

You can also get more information and a video of the procedure under, "My firmware is not eligible for ICS yet but I want it now!", in post #1, here.
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Old July 4th, 2012, 01:26 PM   #25 (permalink)
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A handy app for backups, on un-rooted phones, is, "MyBackup", and, "MyBackup Pro", from the Play Store.

I downloaded MyBackup but can't open it as my S2 freezes every time because of the ICS issues! Ironic eh?
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Old July 4th, 2012, 01:54 PM   #26 (permalink)
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I downloaded MyBackup but can't open it as my S2 freezes every time because of the ICS issues! Ironic eh?
As you say, "ironic". Having said that, I would be more inclined just to do a reset and re-build from scratch as it could be those app's or settings that are causing the problems.
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Old July 5th, 2012, 02:49 AM   #27 (permalink)
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I took the plunge and did a factory reset last night...worst thing I could have done.

Ever since I did my phone freezes far more frequently than it used to and i've lost all my app data even though I synced my Google account. My apps are all there when I log on to Google Play on my laptop but I had to manually ask it to instal each one as it didn't do it automatically. I've got to go through each app and set up my accounts again, and obviously this also means i've lost everything on Angry Birds etc. I haven't got the heart to start again from the beginning!

On top of that even though I backed up everything on the phone with Kies it's wiped all my text messages & call logs. It's reinstalled my contact list, music etc. just not the texts of which some were quite important

Coupled with the fact I have to reconfigure my settings (which I knew I would have to) it's been overall an awful experience.
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Old July 5th, 2012, 03:10 AM   #28 (permalink)
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...oh and of course I still can't set up a Microsoft Active Sync account. So basically doing the reset has left me with less than I had before.
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Old July 5th, 2012, 07:34 AM   #29 (permalink)
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If it is freezing on virgin, Factory Re-setted phone, with no app's or settings installed and the SD card removed... then it is a problem with the initial flash of ICS firmware and nothing that you could have done to your phone would have helped. Corrupt updates most commonly occur on OTA, (Over The Air), updates but can also happen via Kies. The problem is that unless you do a Factory Reset, you cannot identify this problem.

You have 2 choices now...

1. Take it to a Samsung Service Point and explain what has happened and get them to re-flash your firmware.

2. Download and flash your firmware via Odin, as described in post #1, here.
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Old July 5th, 2012, 08:13 AM   #30 (permalink)
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Cheers, it was an OTA update as it happens. Oh well you live and learn...
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Old July 5th, 2012, 10:34 AM   #31 (permalink)
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Cheers, it was an OTA update as it happens. Oh well you live and learn...
Look on the positive side MrGloverLover... if you hadn't done a Factory Reset you'd never have known that your initial firmware upgrade was at fault and either be trying to find solutions or blaming ICS.

At least now you have a definitive answer and can move forward. I just wonder how many others are in a similar position and will never find out unless they do what you did.
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Old July 13th, 2012, 04:15 AM   #32 (permalink)
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A quick update: I took my phone to my local O2 store and they deemed the issues serious enough to send it off for repair. I got it back yesterday and the notes said they had found and fixed the fault, however it's exactly the same as before - it gets hot, won't install certain apps, can't set up a hotmail active sync account etc.

The other thing i've discovered is that even if you sync your Google account beforehand your will lose all your app data if you do a factory reset. Didn't know this was the case until now...oh well!
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Old July 18th, 2012, 07:25 PM   #33 (permalink)
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What you say makes lots of sense. Galaxy 10.1 w/ 3.2 android. ONE quick question, can i backup my current OS using kies, "just in case"?
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Old July 19th, 2012, 02:42 AM   #34 (permalink)
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What you say makes lots of sense. Galaxy 10.1 w/ 3.2 android. ONE quick question, can i backup my current OS using kies, "just in case"?
Unfortunately you cannot do a full, "mirror", backup, including the OS unless you are rooted and do a, "nandroid", backup. See, here.
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Old July 25th, 2012, 04:24 AM   #35 (permalink)
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It seems that more and more posters are discovering that it is not ICS that is causing some of the problems experienced by SGSII owners after the update to Android 4.0.3.

Two examples are craig187, here and Mika3107, here, who have done a Factory Reset as per post #1.
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Old July 26th, 2012, 01:43 AM   #36 (permalink)
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I own a samsung galaxy s2 GT-I9100, about a week ago I upgraded to ICS with Kies and as I was adviced to do I reseted to factory defaults, but still I am experiencing a lag when opening contacts, the interesting part of the problem is that everything else works more than better for me. I have currently 165 contacts which contain only phone numbers. Synchronizing is off for my gmail and facebook and still the lag continues.Upon opening contacts I have about 4 sec delay.When the app is opened, lag appears when I am trying to dial a number.
Any ideas ?!
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Old July 26th, 2012, 08:29 AM   #37 (permalink)
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Originally Posted by taralej View Post
I own a samsung galaxy s2 GT-I9100, about a week ago I upgraded to ICS with Kies and as I was adviced to do I reseted to factory defaults, but still I am experiencing a lag when opening contacts, the interesting part of the problem is that everything else works more than better for me. I have currently 165 contacts which contain only phone numbers. Synchronizing is off for my gmail and facebook and still the lag continues.Upon opening contacts I have about 4 sec delay.When the app is opened, lag appears when I am trying to dial a number.
Any ideas ?!
Hello and welcome to android Forums taralej!

Sorry to learn about your Contact problems.

Just a few questions...

1. What version of ICS are you on?
(Dial pad, type in... *#1234# and give the first 3 lines of information)

2. Have you made a back-up of your contacts?
(Contacts > Menu > Import/Export > Export to SD card )

3. Does this happen every time you open them or just the first time after re-starting?

4. What contacts are set to display?
(Contacts > Menu > Contacts to display )
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Old July 26th, 2012, 09:53 AM   #38 (permalink)
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Hello and welcome to android Forums taralej!

Sorry to learn about your Contact problems.

Just a few questions...

1. What version of ICS are you on?
(Dial pad, type in... *#1234# and give the first 3 lines of information)

2. Have you made a back-up of your contacts?
(Contacts > Menu > Import/Export > Export to SD card )

3. Does this happen every time you open them or just the first time after re-starting?

4. What contacts are set to display?
(Contacts > Menu > Contacts to display )

1.
PDA: I9100XWLP7
PHONE:I9100XXLPS
CSC:I9100OXXLPH

2. I can't remember doing such a thing I made a backup only to my PC. If I did such a thing how will this bring the current problem and how to fix it ?!

3.If I restart the phone, and start clear, the first time I open contacts the delay is there.After that there is delay only if I close the app with task manager.

4.Contacts to display is set only to phone.

The problem according to me is opening the application for the first time, only then it delays.Also the problem I mentioned above about delay when dialing appears randomly.Even if I delete all my contacts there is still delay of 3 seconds on opening which leads me to the conclusion there is something wrong with the app everything else is just working great.
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Old July 29th, 2012, 03:48 AM   #39 (permalink)
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Originally Posted by taralej View Post
1.
PDA: I9100XWLP7
PHONE:I9100XXLPS
CSC:I9100OXXLPH
OXX = Open European CSC code covering Baltic, Bulgaria, Croatia, Cyprus, Greece, Hungary, Macedonia, Nordic Countries, Portugal, Romania, Serbia Montenegro, Slovakia, Spain and Switzerland.

LP7 is quite an old, by release standards, ICS firmware that was released to OXX back in April. Since then, some OXX codes have received updates.


Quote:
2. I can't remember doing such a thing I made a backup only to my PC. If I did such a thing how will this bring the current problem and how to fix it ?!
No... but if you have not done so, I would strongly urge to do it now in order to safeguard a complete copy of your Contacts.


Quote:
3.If I restart the phone, and start clear, the first time I open contacts the delay is there.After that there is delay only if I close the app with task manager.
This is not unusual when opening Contacts for the first time. Mine is 2-3 seconds delay on this. Once the Contacts have been opened they are cached and only take about 1 second to load. You can see the cached Contacts by going to... Settings > Applications > Running > Show cached processes. Using Task Manager to close them is a bad thing as it removes them from the cache and you are back to your original delay. Do not use Task Manager to close app's... let the Android OS deal with it.

In fact, you should not have to use Task Manager at all to close app's if your phone is running properly with ICS. Android OS is designed to allocate and use memory as and when it needs it.

Quote:
The problem according to me is opening the application for the first time, only then it delays.Also the problem I mentioned above about delay when dialing appears randomly.Even if I delete all my contacts there is still delay of 3 seconds on opening which leads me to the conclusion there is something wrong with the app everything else is just working great.
Wrong conclusion I'm afraid, for the reasons mentioned previously. First time opening wil always be the longest and then the Contacts are cached, ready for quick use next time... unless you wipe them from the cache by using Task Manager.

If your problem had been more serious, I would have suggested going to Settings > Applications > All > Contacts > Clear data and then Settings > Applications > All > Contacts Storage > Clear data.... and reloading your saved Contacts from SD card.
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Old August 13th, 2012, 03:58 AM   #40 (permalink)
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Have updated post #1 to reflect the fact that this advice can apply to any update, say, Android 4.0.3 to 4.0.4 and not just from Gingerbread to ICS.

It is very encouraging to see that more and more posters are doing this rather than blaming the firmware.
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Old September 5th, 2012, 08:27 PM   #41 (permalink)
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This applies to all updates... not just Gingerbread to ICS

Ice Cream Sandwich, ICS, is not just an update... it is a whole new platform.

I have personally used a number of the ICS ROM's, LPS, LP7, LP8, LPD, LPF, LPG and LPI, and they are all stable and work well. So it's no good blaming the ICS platform I'm afraid.

When you upgrade to ICS from Gingerbread not only is the platform changed but all your app's and settings have to be reconfigured and integrated into the upgrade during the process. This is in an attempt by Samsung to retain everything on your phone so that you do not have to set it all up again after the change to ICS.

If you stop and think about the millions of app's and the myriad of settings that this has to take into account then maybe you can understand why there are sometimes problems with SGSII phones after ICS is installed.

Some of these problems are caused by app's that are not suitable for ICS. Remember, not all app's on the Play Store are ICS compatible yet. Other app's, that work on Gingerbread, have to be updated for ICS if possible, during the change to ICS. No mean feat.

Also, the downloaded ICS update itself may have been corrupted. This can easily happen with OTA, (Over The Air), updates where an interruption has occurred with the download. This has also been reported by some who have used the Samsung PC suite, Kies. However, unless you do a Factory Reset... you cannot be sure.

So, what can you do?

Well, I would strongly recommend a Factory Reset after, or prior to, upgrading to ICS.

Settings > Back up and reset > Factory data reset

Yes, I know, its a lot of hassle because you have your phone set up the way you like it on Gingerbread but it's a lot more hassle if things go wrong, as we can see from this forum. Besides, this is the very reason that Android include the Factory Reset feature

Having said that, I always do a Factory Reset and clean install so that there is no old setting or data from a previous ROM/firmware.

OK, I'm rooted, so it is easier for me with various tools, etc; that are available to rooted users. However, you are only going to be doing it once.

The object of the Factory Reset is to return your phone's memory back to the out-of-the-box state with no user app's or data from Gingerbread to cause problems. Make no mistake, if you are on ICS, this does not revert you back to Gingerbread.

These problems can manifest themselves in all sorts of ways... from non compatible app's continually running and causing high battery usage and over heating. Settings that are giving Forced Closes or very long screen lags. High RAM usage or screen freezes can all occur because the user app's or data have not, or can not, be integrated successfully into the ICS framework automatically during the change to ICS.

A Factory Reset will not touch your Internal* or External SD cards. However, I would strongly suggest copying any files from the Internal memory to your computer, using a USB cable and Windows Explorer, for safe keeping.

* If you have any app's, settings or data stored on your Internal memory, you may also want to consider erasing this as well, after saving anything you wish to keep.

Settings > Storage > Erase USB storage.

You should also make sure that you are fully sync'd with your Google account so that Contacts and Calendar, etc; can be automatically restored after the Factory Reset and your subsequent sign in to your Google account.

You can also, as a safeguard, save your Google Contacts by going into Contacts > Menu > Import/Export > Export to SD card.

Providing your app's are all sync'd with the Play Store, they will start re-installing automatically, one-by-one after signing in with your Google account details, email/password. Your paid app's are still there as paid app's, so you do not lose them. The restore from the Play Store will take some time and should be done via Wi-Fi as there will be a lot of data downloaded. You may find that you have to, "set-up", some of your app's again or that there are updates for a number of app's or that you will need to manually re-download some again. This is no bad thing as it was probably these very things that were causing problems in the first place.

If you have any passwords or Wi-Fi codes, etc; you should make a note of these before the Factory Reset.

A handy app for backups, on un-rooted phones, is, "MyBackup", and, "MyBackup Pro", from the Play Store. However, be warned, you may well be restoring the very app's and settings that caused the problem to begin with. A safer method is to do a fresh install and set-up of each app.

This post by Russell NG illustrates the steps that are taken. See, here.

As I said, this may seem a lot of hassle but the alternatives are:-

1. Put up with your phone the way that it is on ICS.

2. Take it to a Samsung Service Point and get them to re-flash it for you... in which case you will lose everything anyway.

3. Re-install your old Gingerbread firmware using Odin and lose everything.

The choice, as they say... is yours.
I got half way thru this and my head hurts.
This is why people like me give up and go to iphones.

There are something like 50 steps outlined, ensure Google synced contacts....
Manually add all app's settings one by one etc etc etc.

My god I came seeking a lag solution and leave with a headache.
I will stay with my crap ICS updated lagging phone over even considering going thru all this.
Why does everyone think those choosing an android are part time rocket scientists? I don't want to root.... EVER!
I don't understand half this instructions on stuff.... If your Internal sd blah blah blah. What? Sf what? God I have no idea! Arrrrgh!
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Old September 5th, 2012, 09:20 PM   #42 (permalink)
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My god I came seeking a lag solution and leave with a headache.
I will stay with my crap ICS updated lagging phone over even considering going thru all this.


Those instructions are to cover all eventualities. The short version would be...

1. Press Factory Reset button

2. Set your phone up from scratch by re-syncing to your Google account.
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Old September 19th, 2012, 09:52 AM   #43 (permalink)
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Those instructions are to cover all eventualities. The short version would be...

1. Press Factory Reset button

2. Set your phone up from scratch by re-syncing to your Google account.
Ha ha, well that is more my style.only just got your reply now.
Missed it previously. I will try it. Hopefully it's ok to do
From after update since I already have.
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Old September 20th, 2012, 06:37 AM   #44 (permalink)
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Ha ha, well that is more my style.only just got your reply now.
Missed it previously. I will try it. Hopefully it's ok to do
From after update since I already have.


Perhaps I should have started my original post with the abbreviated version! (Edit: I have!)

No problem, as it says in the long version, with doing it after updating.
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Old October 8th, 2012, 02:41 PM   #45 (permalink)
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Wow.... I did everything that you said to do I clear the cache, hard reset etc etc... did everything it was such a long process and it was such a pain to reestablish all my app settings etc cetera and what am I left with a phone that is lagging even worse than before it is literally impossible to scroll through a web page without the whole page slowing down open contacts to phone dialer anything is slow and laggy.
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Old October 8th, 2012, 05:53 PM   #46 (permalink)
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After the Factory Reset, and prior to restoring your app's, was the phone laggy and slow when you monitored it?
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Old October 8th, 2012, 08:39 PM   #47 (permalink)
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After the Factory Reset, and prior to restoring your app's, was the phone laggy and slow when you monitored it?
Yes. More so once apps loaded but yes.
But keep in mind I only used it in a limited amt of time without getting apps from market. There wasn't exactly much I could do other than phone calls without apps. So as far as I could see it was the same. I also followed instructions to add one by one from market not a restore like backup pro I use.

Also I chose to be more selective not reinstalling unused apps or those from questionable developers. It just sucks all I went thru for nothing, actually worse!

Bottom line is that with gingerbread my phone was very quick in all aspects. Once I upgraded to what I thought would be a better system was actually a downgrade. Besides the lagging I also found battery life became abysmal. I cannot surf and check texts etc for more than a few hours before the dreaded sound and msg to connect for battery charge. I used to make it to end of business day but now half way.

Heck lately I am typing and the cursor doesn't show then suddenly words fl letter by letter its so bad and next to nothing is open under task bar and I don't have most apps syncing frequently most turned off. Sigh.

In simple terms I loved my phone before with gingerbread and now it infuriates me. Tired of being told it's me it's ics. It's all over the net with many many many similar complaints. Now I do all these extra special steps and start painstakingly all over and frustrating.
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Old October 8th, 2012, 09:05 PM   #48 (permalink)
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So, after a Factory Reset it was still slow and laggy.

Just 2 questions...

1. How did you receive the update to ICS, was it via Kies or OTA?

2. Could you enter the following on your dial pad *#1234# and post the first 3 lines of information.
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Old October 14th, 2012, 10:11 AM   #49 (permalink)
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Originally Posted by ironass View Post
So, after a Factory Reset it was still slow and laggy.

Just 2 questions...

1. How did you receive the update to ICS, was it via Kies or OTA?

2. Could you enter the following on your dial pad *#1234# and post the first 3 lines of information.
answer 1. update thru kies. i am with virgin in canada and received notice it was available thru kies.
answer 2.
pda: 19100mugld3
phone: 19100mugld3
csc: 19100mbmcld3
build info: thu apr 19 15:39:18 kst 2012
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Old October 14th, 2012, 10:22 AM   #50 (permalink)
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...ironass...let me just add. i am the type who just wants my phone to work. i dont want to sit here going thru mind numbing system settings and digging thru my phone.
i got my original galaxy phone (which pretty much sucked...it would force close and randomly do crap, drop calls, etc etc) so i took a chance getting the sequel and until ics i could not have been happier.

i used to thumb my nose at apple as i bought into the sneers people do at being told what they can and cant do with their phone and thus i too assumed android was better and that people were sheep buying an iphone.

but the more i have issues with phone after ics and being told its not ics its how i upgraded its that i didnt wipe my system the first time etc etc...the more i go down this road the more i change my position on apple.

sure with new phone u can argue that apple is screwing with maps etc but put that aside and i see overall a happiness most have with that phone running the way it is supposed to.

yes i am sure they have some issues too..but what i am saying is that i know tons of iphone and android owners...every single person i know that has an iphone loves it...says that apps work...that what they need the phone to do works.....without thinking
..on other hand i dont know a single android friend who has not at many points ran into crap apps ruining the speed of their phone...various problems that require digging into settings that i have no desire to dig into...
heck...i once though rooting sounded good...until i read the simplified version which was only 47 steps long


i know i am ranting. but if my phone worked before ics and now doesnt...there should be a universal...all android...all models...proces...that works....ie. kies or whatever...or over the air..that tells you what you must do..not may do..but must do. had kies said to completely wipe all then add ics i would have.
however..i must say...why is it friends can do OS updates with iphone without starting from scratch and adding apps and setting prefs with no thought vs....your instructions above that require excruciatingly painful multiple steps to get your phone updated and back to its app and prefs setup.....

man i appreciate your help...i just have to vent here. this situation with a laggy slow batter draining phone...drives me nuts. if it was like this out of the box i would say dud phone...but i know it did not do this before ics....gingerbread update made my phone awesome.
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