Can't make outgoing calls. Please HELP!

dsp0704 · November 19th, 2011, 11:08 PM

I got my first android phone (Samsung Galaxy S2 LTE "Skyrocket") switched from iphone. So far I love it. However it's giving me a little headache. I'll try and explain what happens and hopefully someone can help me because if not I have to do another factory restore and start over again

First day I got the phone I started installing apps. Later I realized I wasn't receiving any calls. I tried calling on it as well and it doesn't even ring and straight drops. I got some help from my carrier and he had me do three things: 1st. Rebooted connection (from the carrier side) 2nd. Switch network mode to GSM (which worked I could phone but I had no wireless connection) 3rd. Factory restore and fix the problem.

So problem was fixed, I went back installing apps. It happened again. I can't make a call. I thought the problem was maybe some app is preventing me from making calls. So I unistalled a few of them like LookOut, JuiceDefender, IMDB. Still can't get my phone to make a call.

What do I do here? I need this fixed by tonight

( PLEASE HELP!

El Presidente · November 19th, 2011, 11:27 PM

Hi DSP, I'm not sure I can assist with your issue, but I've moved your query to the S2 LTE subforum where folk who own the phone might be able to assist.

Are you having problems with the mobile internet at all, or is it just calls? Can you make calls when the mobile internet is turned off?

Mr. Ed · November 19th, 2011, 11:50 PM

You might try a factory reset and then running for 6 or so hours without any apps at all. It is not unheard of for an app to cause such a problem, especially juice defender, which does access the radios (are you by chance using the aggressive setting?)

then, once you have determined it is not the phone, install the apps one by one, leaving half an hour or so between installation of each app. Attempt making and receiving calls during that time until you find which app or setting is causing the issue

dsp0704 · November 20th, 2011, 09:46 AM

Thank you guys. So far this is what I did. I restored to factory settings. Phone works again. I changed the settings around. Phone still works. Left it as is for overnight. Phone still works. Now I'm going to download the apps one by one to find the culprit app causing this problem. However this is assuming a single app caused this problem. If so how come there isn't thousands of reports where outgoing call drops even before it rings after downloading a certain problematic app? I only downloaded popular ones.

dsp0704 · November 20th, 2011, 01:01 PM

Ok this is what happened. I started first by updating 4 pre-installed apps: Youtube, Google Maps, Google StreetView, Adobe Flash Player 11. Phone still worked. Checked phone again 30min later, it still worked. So far so good. So I installed 2 apps: Zedge Ringtones&Wallpapers, and Tiny Flashlight+LED. Checked the phone, it still worked. But then 30min later, checked the phone, it doesn't call. No ringtone, just drops the call. So I uninstalled these two apps (one by one checking phone in between) but the phone still doesn't work. I'm starting to think it is not the apps.

I think I'm going to return this phone for a new one because now I'm starting to think it is the device that is the problem. If an app (especially popular apps) was causing a phone to not make calls, then there will be ton of negative comments but there isn't. And I haven't found any one with this problem. I really think I have a buggy device.

What do you guys think I should do?

BKayrac · November 20th, 2011, 01:51 PM

go back and tell them your phone doesn't make calls, and have them give you a new one, i wouldn't even mention the apps, just be like 'hey this thing is giving me problems, it won't make calls(demonstrate), say you've tried factory resets etc, and just ask if you can exchange it'

dsp0704 · November 20th, 2011, 04:24 PM

Yeah so I went to the store and talked to the guy who sold it to me. I told him it didn't make/receive calls and when I tried to demonstrate it doesn't guess what it made the call. He said it might be that I was using LTE (in the network setting) and said I can use GSM or HSPA/GSM. I stayed on HSPA/GSM which gave me "4G" connection and now it make/receive calls at my home (where it was not working before.

I'm really disappointed that I can't use LTE. The reason I bought this phone was to use LTE. I can switch between these two settings but that is such a hassle. Also I might miss calls. So sad.

Does that mean people in Vancouver, Canada area have the same problem as me? Should I have still asked for a new phone? Hmmmmm......

Mr. Ed · November 20th, 2011, 10:09 PM

Quote:

Originally Posted by dsp0704

Yeah so I went to the store and talked to the guy who sold it to me. I told him it didn't make/receive calls and when I tried to demonstrate it doesn't guess what it made the call. He said it might be that I was using LTE (in the network setting) and said I can use GSM or HSPA/GSM. I stayed on HSPA/GSM which gave me "4G" connection and now it make/receive calls at my home (where it was not working before.

I'm really disappointed that I can't use LTE. The reason I bought this phone was to use LTE. I can switch between these two settings but that is such a hassle. Also I might miss calls. So sad.

Does that mean people in Vancouver, Canada area have the same problem as me? Should I have still asked for a new phone? Hmmmmm......

Can you specify EXACTLY where the setting he changed is? I make calls when in lte just fine. The phone should auto switch between the radios.

sm625614 · November 20th, 2011, 10:51 PM

Im in vancouver and i cant get a steady or at all lte connection but soon as i go into richmond i get full bars of lte but soon as i cross the bridge back into vancouver i get no service and it switches to hspa does anyone no whats wront

Mr. Ed · November 21st, 2011, 01:26 AM

Quote:

Originally Posted by sm625614

Im in vancouver and i cant get a steady or at all lte connection but soon as i go into richmond i get full bars of lte but soon as i cross the bridge back into vancouver i get no service and it switches to hspa does anyone no whats wront

Maybe someone local to you can chime in but it sounds like Richmond does not have Ltd

dsp0704 · November 22nd, 2011, 07:44 PM

I live in Vancouver DT and I get almost full bars everywhere but my home I get single bar.

imachubchub · November 23rd, 2011, 06:26 PM

Hey, this is my first post here.
Like a lot of lower mainland dwellers, I am also having quite a bit of trouble with being able to make and receive calls when I'm on LTE. I live just outside of the downtown core and can make and receive calls easily, but when I do go downtown, it's a major problem. I can see my phone switching from LTE to 4G, just before it prematurely ends the call. Very frustrating. I have yet to do a factory reset or attempt to exchange the hardware.
Thanks and hope we can figure this thing out soon.

msaylica · March 8th, 2012, 02:15 PM

I had the same problem. I couldn't make any calls while on LTE mode. To fix it I went to the dial pad and dialed *#2263#* that will take you to the Service mode menu. Just select "[1]Automatic" from the list. This works for Rogers Samsung Galaxy S2 LTE. It may or may not work for other cariers

spinsheet · October 17th, 2012, 09:01 AM

My Galaxy S was doing the same thing. I removed the battery, removed the SIM and let it sit for a minute. I put it all back together, turned it on, and was then able to make calls. I just got the phone a few days ago so I have no idea if this will be recurring or not. I did not have to do a factory reset.