Go Back   Android Forums > Android Phones > Samsung Galaxy S2 Skyrocket

New Forums: Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old December 30th, 2011, 12:24 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Dec 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone randomly shut off and now battery issues

So tonight as I was in the middle of using my phone with what appeared to some charge on the battery, it randomly shut off on me and every time I tried to turn it back on, it just kept on vibrating. I plugged it into the wall charger and it kept on vibrating until I plugged it into my computer where now it is turning on, but it said my battery was at 0% and then it shut off on me again a couple more times. I then decided to hard reset the phone because it could have been from apps or whatever else so I wanted a fresh start. Now after being plugged in a little, my phone says it is charging but I don't know if the battery really is charging or whats going on with it. I have it on my computer still and I am able to send messages and phone calls which is good. I got it the first day it came out and once or twice it restarted on me but not to this extent and I was immediately able to turn it back on without having to plug it back into the computer. I'm not sure what to do. I am out of my ability to return it, but I bought a protection plan from where I got my phone so I will either have to enact that or go through samsung. Is this a common issue? Will it happen again or will a software update help or maybe even a new battery? Or worse yet, new phone which is what I essentially have now, whomp whomp .

Advertisements
moviesrock is offline  
Reply With Quote
sponsored links
Old December 30th, 2011, 10:54 AM   #2 (permalink)
Senior Member
 
Mr. Ed's Avatar
 
Join Date: Jun 2010
Location: Over Yonder
Posts: 6,675
 
Device(s): S3, Evo LTE,Galaxy Note, Skyrocket, Aria, Nook Color Lg thrill,HTC EVO 4g, HTC Inspire,S7 slim,Acer
Carrier: Not Provided

Thanks: 1,008
Thanked 1,467 Times in 989 Posts
Default

Quote:
Originally Posted by moviesrock View Post
So tonight as I was in the middle of using my phone with what appeared to some charge on the battery, it randomly shut off on me and every time I tried to turn it back on, it just kept on vibrating. I plugged it into the wall charger and it kept on vibrating until I plugged it into my computer where now it is turning on, but it said my battery was at 0% and then it shut off on me again a couple more times. I then decided to hard reset the phone because it could have been from apps or whatever else so I wanted a fresh start. Now after being plugged in a little, my phone says it is charging but I don't know if the battery really is charging or whats going on with it. I have it on my computer still and I am able to send messages and phone calls which is good. I got it the first day it came out and once or twice it restarted on me but not to this extent and I was immediately able to turn it back on without having to plug it back into the computer. I'm not sure what to do. I am out of my ability to return it, but I bought a protection plan from where I got my phone so I will either have to enact that or go through samsung. Is this a common issue? Will it happen again or will a software update help or maybe even a new battery? Or worse yet, new phone which is what I essentially have now, whomp whomp .
The symptoms you mentioned occur when the battery is dead.

It could be a bad battery, but it sounds like it is just dead.

Keep in mind it is supposedly (read it somewhere) really really bad to let these batteries run completely down like that on a regular basis.

Try and charge them more regularly at multiple levels
__________________
I'm back....
Mr. Ed is offline  
Reply With Quote
Old January 1st, 2012, 08:57 AM   #3 (permalink)
New Member
 
Join Date: Jan 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same thing occur. It happened to me for the first time about a week ago and then happened again last night. Both times, the only way to get it to turn back on was to plug it into a charger. Both times I had three quarters of a battery and it shut off. When it turned back on after being plugged in for a few minutes, it showed zero battery. I hope there is a fix as I really don't want to be without my phone.
robjamell is offline  
Reply With Quote
Old January 1st, 2012, 11:35 AM   #4 (permalink)
Member
 
Join Date: Jan 2012
Location: Upstate, NY
Gender: Male
Posts: 238
 
Device(s): Samsung Galaxy S4
Carrier: AT&T

Thanks: 19
Thanked 36 Times in 34 Posts
Send a message via AIM to Midiman
Default

There's something horribly wrong with this phones ability to accurately report battery charge levels. Most people get stuck at 100% charge first thing after fully charging the unit. I haven't seen many people get stuck at other levels.
Midiman is offline  
Reply With Quote
Old January 1st, 2012, 12:51 PM   #5 (permalink)
Senior Member
 
Mr. Ed's Avatar
 
Join Date: Jun 2010
Location: Over Yonder
Posts: 6,675
 
Device(s): S3, Evo LTE,Galaxy Note, Skyrocket, Aria, Nook Color Lg thrill,HTC EVO 4g, HTC Inspire,S7 slim,Acer
Carrier: Not Provided

Thanks: 1,008
Thanked 1,467 Times in 989 Posts
Default

Quote:
Originally Posted by Midiman View Post
There's something horribly wrong with this phones ability to accurately report battery charge levels. Most people get stuck at 100% charge first thing after fully charging the unit. I haven't seen many people get stuck at other levels.
There have been a few, but more getting stuck at 100%


There is a theory that it is cable related and another that it is charger

Recently someone posted it is actually a bad battery triggered by the cable and or charger


Regardless...it is an issue and should be addressed at your local att store or Samsung
Mr. Ed is offline  
Reply With Quote
Old January 6th, 2012, 08:28 PM   #6 (permalink)
New Member
 
Join Date: Dec 2011
Posts: 8
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Having the same problem.

I've only used the stock charger and hadn't used my phone pretty much all day.. I just used it for about 5 minutes and all the sudden it shut off on me. Now it's not turning on...
REHAMIT is offline  
Reply With Quote
Old January 6th, 2012, 10:36 PM   #7 (permalink)
Senior Member
 
Mr. Ed's Avatar
 
Join Date: Jun 2010
Location: Over Yonder
Posts: 6,675
 
Device(s): S3, Evo LTE,Galaxy Note, Skyrocket, Aria, Nook Color Lg thrill,HTC EVO 4g, HTC Inspire,S7 slim,Acer
Carrier: Not Provided

Thanks: 1,008
Thanked 1,467 Times in 989 Posts
Default

Quote:
Originally Posted by REHAMIT View Post
Having the same problem.

I've only used the stock charger and hadn't used my phone pretty much all day.. I just used it for about 5 minutes and all the sudden it shut off on me. Now it's not turning on...
From what I have read this is a battery issue.

Midiman is currently conducting a test


You can follow the progress on this issue in the thread stickied in the top of this forum

Skyrocket has battery meter issue... i.e. stuck at 100%
Mr. Ed is offline  
Reply With Quote
The Following User Says Thank You to Mr. Ed For This Useful Post:
Midiman (January 7th, 2012)
Old January 7th, 2012, 01:31 AM   #8 (permalink)
Member
 
Join Date: Jan 2012
Location: Upstate, NY
Gender: Male
Posts: 238
 
Device(s): Samsung Galaxy S4
Carrier: AT&T

Thanks: 19
Thanked 36 Times in 34 Posts
Send a message via AIM to Midiman
Default

I'll be doing the OEM charger when I'm done with the HTC I'm currently on... then I have some Apples and a few others.
Midiman is offline  
Reply With Quote
Old January 24th, 2012, 03:28 PM   #9 (permalink)
New Member
 
Join Date: Jan 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Same Issue and work for att

I work as a sales rep in MO for AT&T and the skyrocket is my company device. I had this happen to me two days after having it then a week later and then 3 days after that which was last night. It also happened to one of our display phones. It will just vibrate if you try to turn it on and will only turn on when it is plugged into the computer. I believe it is a issue with the phone not the batteries or chargers bc happenbed to me 3 times and a display phone as well when that phone just charges all day long
uffmann99 is offline  
Reply With Quote
Old January 24th, 2012, 03:47 PM   #10 (permalink)
Senior Member
 
Mr. Ed's Avatar
 
Join Date: Jun 2010
Location: Over Yonder
Posts: 6,675
 
Device(s): S3, Evo LTE,Galaxy Note, Skyrocket, Aria, Nook Color Lg thrill,HTC EVO 4g, HTC Inspire,S7 slim,Acer
Carrier: Not Provided

Thanks: 1,008
Thanked 1,467 Times in 989 Posts
Default

Quote:
Originally Posted by uffmann99 View Post
I work as a sales rep in MO for AT&T and the skyrocket is my company device. I had this happen to me two days after having it then a week later and then 3 days after that which was last night. It also happened to one of our display phones. It will just vibrate if you try to turn it on and will only turn on when it is plugged into the computer. I believe it is a issue with the phone not the batteries or chargers bc happenbed to me 3 times and a display phone as well when that phone just charges all day long
Can you let me know what software version those phones are on?
Mr. Ed is offline  
Reply With Quote
sponsored links
Old February 2nd, 2012, 09:09 PM   #11 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have seen this as well about a dozen times since I got mine at the first of Dec. The way I have had to fix it, have not tried the charger, was to pull out the battery and then start it up.

Not sure if that helps.
SciFiJunkie is offline  
Reply With Quote
Reply

Samsung Galaxy S2 Skyrocket
Current Rating:
Rate this Phone:

The Samsung Galaxy S II Skyrocket is AT&T's version of the Galaxy S II LTE. As one can figure, the phone features 4G connectivity via AT&T's LTE network. It was among the first phones on the carrier's network to feature next-gen... Read More



Go Back   Android Forums > Android Phones > Samsung Galaxy S2 Skyrocket
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:10 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.