November 15th, 2012, 01:05 PM
Senior Citizen Member
Join Date: Dec 2011
Location: North Carolina
Device(s): Samsung Galaxy S4, Samsung Galaxy S2; Nexus 10
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and welcome to the forums.
Since you're 2 threads were very similar I merged them into one.
A factory reset won't change your phone being unlocked. Unlocking is more sim related, not software related. Neither should you need to do a factory reset to update with Kies. Since it is usually a good idea to do a factory reset after an update, it wouldn't hurt to try before an update.
Kies softbricking a phone has been known to happen. Especially if you lose connection during the update process. It is usually
not hard to recover from using Odin or Kies' Upgrade & Initialization tool.
You could try rebooting both your computer and phone and try Kies again.