January 9th, 2012, 04:13 AM
Thread Author (OP)
Join Date: Jan 2012
Device(s): MyTouch4G (Tmobile/HTC)
Samsung Galaxy SII
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Android - Outlook - pop3 conflict
Aloha, My wife started complaining about her brand new Samsung Galaxy S2 from Tmo. Actually, not the phone itself, but about her email which she doesn't understand about the technology.
Our ISP is our email provider, which is a pop3 account. She uses MS Outlook 07 on her computer. On her phone, the email was set up automatically, but I've checked the basic settings and they are okay.
Here is her problem. She complained about email autoomatically disappearing from her phone after a couple of minutes. I checked other settings on the phone and find them to be okay. I happened to notice her computer was on and Outlook was open. I ran few test emails. The email would appear on the phone when I refresh the inbox. Then I would refresh the inbox on Outlook, and the email on the phone would disappear. Obviously there is a conflict between Outlook and the Mail app on the phone, in relation to the pop3 server. I explained this to her, but she disagrees.
Her demands: She wants to be able to see her email on both the phone and Outlook without either one disappearing. She also wants to be able to delete email on either device, when she is ready.
I'm sure this is a simple fix in Outlook - something to do with unchecking or checking an option to delete email from the server. Can anyone shed some light on this so that I can tell my wife "I told you so" and make me look like her savior. LOL.