December 17th, 2012, 03:15 PM
Senior Citizen Member
Join Date: Dec 2011
Location: North Carolina
Device(s): Samsung Galaxy S4, Samsung Galaxy S2; Nexus 10
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Originally Posted by grantg182
I am also getting the same error trying to back up my Galaxy S3 and this is the only page on the internet I can find about this particular error shown while Kies is doing a backup:
"the following items were excluded from backup due to a system memory"
Kies warns before the backup initialises that it is not backing up Applications, of which I have 384mb of apps due to system memory on the device.
At the end of the backup, as long as I uncheck Applications - otherwise Backup fails every time - I get a list of items which could not be backed up due to the error shown above, these are:
Message, Email, Preferences and ringtones, Network settings and bookmarks, Call log, Applications, S Memo.
By device, does this mean the phone or my laptop? I have a fairly high spec laptop with 8gb RAM on Windows XP Pro x64.
What does this error mean and how can I resolve it?
Thanks for your suggestions.
Hi and Welcome to the forums Grant.
By device, I think it would mean your phone. I've searched and can't find the reason or solution for that error. About the only helpful suggestion I can offer is what I posted above using apps and Google to backup your phone. You might also try the Galaxy S3 forum
and see if anyone has a clue what that error may mean with your phone.