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Old September 26th, 2011, 10:17 PM   #1 (permalink)
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Default Will this phone be another Captivate?

I've been watching and waiting for the Attain to hit AT&T... but now that it's only days away, I've been reminiscing about what an absolutely crappy phone my Captivate has been. And that made me start to wonder:

"Will the Attain be another phone with the kind of MAJOR problems that have plagued the Captivate?"

I've been an engineer for almost 30 years, so I've owned a lot of technology... electronic and otherwise. And I have to say that the Samsung Captivate has been the most bug riddled and poorly supported technical device that I've ever owned... not just phone... but any electronic device.

I have put up with months of waiting for AT&T/Samsung to fix the GPS... getting Froyo months behind the curve... and the Captivate still has terrible bugs that make it unreliable for business use. This phone has terrible reception for both calls and data. I can also lay the phone on my desk and watch it flash random screens until it finally demands a reboot. And now I'm reading a great number of complaints from European owners about reception and signal strength on both the cellular and WiFi bands.

Now I have to admit that I'm leaning toward the Motorola Atrix. Motorola does radios right. So I'm willing to give up a little speed and glitz for stability instead.

Am I making a mistake by being afraid to invest big bucks in another Samsung phone?

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Old September 26th, 2011, 11:05 PM   #2 (permalink)
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Quote:
Originally Posted by Hydrated View Post
I've been watching and waiting for the Attain to hit AT&T... but now that it's only days away, I've been reminiscing about what an absolutely crappy phone my Captivate has been. And that made me start to wonder:

"Will the Attain be another phone with the kind of MAJOR problems that have plagued the Captivate?"

I've been an engineer for almost 30 years, so I've owned a lot of technology... electronic and otherwise. And I have to say that the Samsung Captivate has been the most bug riddled and poorly supported technical device that I've ever owned... not just phone... but any electronic device.

I have put up with months of waiting for AT&T/Samsung to fix the GPS... getting Froyo months behind the curve... and the Captivate still has terrible bugs that make it unreliable for business use. This phone has terrible reception for both calls and data. I can also lay the phone on my desk and watch it flash random screens until it finally demands a reboot. And now I'm reading a great number of complaints from European owners about reception and signal strength on both the cellular and WiFi bands.

Now I have to admit that I'm leaning toward the Motorola Atrix. Motorola does radios right. So I'm willing to give up a little speed and glitz for stability instead.

Am I making a mistake by being afraid to invest big bucks in another Samsung phone?
Wow I have had my Captivate since 11/02/2010 and never had any issues other than the GPS was crappy. I rooted and installed another ROM and have not had any trouble at all. Maybe it was because I rooted I don't know, but I have never had ANY of the problems I have read about on these forums. My niece has a Captivate as well, running just plan old vanilla froyo and Touchwiz and she hasn't had issue one. I guess we just got lucky. If you asked me I'd say it was a darn good phone. I mean it has had it's issues, ut I don't know of a single Smartphone that has been issue free.
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Old September 26th, 2011, 11:08 PM   #3 (permalink)
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Hmm, I can agree with you on the less than stellar GPS and lack of updates, but everything else on my cappy is rock solid. Signal strength, call quality, exceptional sound quality... Could be you had a bad hand set? Did you ever return or exchange it for a different phone?

I have to admit, I flashed several different custom ROMs trying to find the fix for GPS which only improved performance a small amount. I settled for a custom ROM based on the stock 2.2 with a few tweeks. That being said, I never had any issues other than GPS before flashing my first ROM.

I will be heading out Sunday to pick up my GS2 with confidence based on my personal experience ...
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Old September 27th, 2011, 01:19 AM   #4 (permalink)
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Just search around a little on some android Websites and you'll see that all of the reviews for this phone have been solid hugely popular success over seas and is a powerhouse of a phone. HAvent read one bad review about it yet now that I actully think about it
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Old September 27th, 2011, 02:14 AM   #5 (permalink)
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Quote:
Originally Posted by Hydrated View Post
I've been watching and waiting for the Attain to hit AT&T... but now that it's only days away, I've been reminiscing about what an absolutely crappy phone my Captivate has been. And that made me start to wonder:

"Will the Attain be another phone with the kind of MAJOR problems that have plagued the Captivate?"

I've been an engineer for almost 30 years, so I've owned a lot of technology... electronic and otherwise. And I have to say that the Samsung Captivate has been the most bug riddled and poorly supported technical device that I've ever owned... not just phone... but any electronic device.

I have put up with months of waiting for AT&T/Samsung to fix the GPS... getting Froyo months behind the curve... and the Captivate still has terrible bugs that make it unreliable for business use. This phone has terrible reception for both calls and data. I can also lay the phone on my desk and watch it flash random screens until it finally demands a reboot. And now I'm reading a great number of complaints from European owners about reception and signal strength on both the cellular and WiFi bands.

Now I have to admit that I'm leaning toward the Motorola Atrix. Motorola does radios right. So I'm willing to give up a little speed and glitz for stability instead.

Am I making a mistake by being afraid to invest big bucks in another Samsung phone?
You must have a defective Captivate or something. Mine has it's share of bugs and such but overall it's a good phone and tough as hell. Reception an area you singled out is good for me as well. And certainly mine doesn't "flash and demand a reboot" when I lay it down, or whatever.

Main issue is yeah, the GPS just isn't very good.

I'm not getting the SGS2 anyway though. I want a bigger screen and better phones are around the corner (though thats always true I suppose, in the fast paced Android world). Was reading about a new Samsung in South Korea with 4.65" screen and 720P resolution...you know that will hit the US in a few months, and probably even better phones. And actually, the supposed specs of the Galaxy S 3 are INSANE. (quad core 2 ghz cpu, 1.5 GB RAM, 4.65", 720P, super amoled 2, etc)
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Old September 27th, 2011, 02:32 AM   #6 (permalink)
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I would never use an android for business, I would get a fõn. Not a pocket pc that happens to make fon calls
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Old September 27th, 2011, 09:02 AM   #7 (permalink)
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You got a bad Captivate. My Captivate was great other than the GPS, which was fixed.

I've seen this a lot on these forums. People complaining up and down about problems with their phones (not just Captivates) and how they suck and the manufacturer or Android sucks because they shutdown or reboot or crash. Yet they don't do something about that problem other than complain on a message board. It doesn't occur to these people to get a warranty replacement. If you're such a tech guru, would you not replace a radio if it didn't play radio stations?

My Niece's Captivate has similar problems as yours, but she dropped hers a dozen or so times to the point of the body cracking (the screen is fine though). I chalked hers up to abuse, but it could be (and so can yours) just a bad one.

That being said, if you're going to have a bias against Samsung phones, and there are a lot of people out there who do, don't buy one. Buy the Thrill, or a Sensation, or an Atrix, or an iPhone, and be happy.
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Old September 27th, 2011, 11:24 AM   #8 (permalink)
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I am on my second Captivate (warranty replacement), and it is no better than the first one. Both had terrible GPS.
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Old September 27th, 2011, 11:31 AM   #9 (permalink)
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Originally Posted by shark974 View Post
Was reading about a new Samsung in South Korea with 4.65" screen and 720P resolution...you know that will hit the US in a few months, and probably even better phones. And actually, the supposed specs of the Galaxy S 3 are INSANE. (quad core 2 ghz cpu, 1.5 GB RAM, 4.65", 720P, super amoled 2, etc)
Yep, just like we all knew the SGS2 would land here in a few short months after its international release....(sure it did).

Your not seriously contemplating holding out for an S3 are you? The phone might have INSANE specs but anyone wanting to wait for that would be INSANE as well.
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Old September 27th, 2011, 11:33 AM   #10 (permalink)
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You've got to keep in mind the SGS2 has been out world wide and also available as unlocked for months and months now, and it gets rav reviews. It has a huge fan/support/developer base and you know thats part of what makes it so great. Its not like this is the initial release...this phone is actually old news but sadly just making its way onto our hands now...I'd say if it was majorly buggy you'd have heard about it by now.
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Old September 27th, 2011, 01:11 PM   #11 (permalink)
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I am on my second Captivate (warranty replacement), and it is no better than the first one. Both had terrible GPS.
Did either come with or update to Froyo? GPS is a known issue with the original Galaxy-S phones, though the official software updates went a long way to fix that and there are further fixes available on xda.
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Old September 27th, 2011, 07:28 PM   #12 (permalink)
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GPS on my epic is not much slower to lock my position than my Garmin is. Do I wish it instantly locked? Yes. Is it as horrible and evil as the interwebz make it out to be? Definitely not.
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Old September 27th, 2011, 09:55 PM   #13 (permalink)
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Originally Posted by maerlim View Post
I've seen this a lot on these forums. People complaining up and down about problems with their phones (not just Captivates) and how they suck and the manufacturer or Android sucks because they shutdown or reboot or crash. Yet they don't do something about that problem other than complain on a message board. It doesn't occur to these people to get a warranty replacement. If you're such a tech guru, would you not replace a radio if it didn't play radio stations?

My Niece's Captivate has similar problems as yours, but she dropped hers a dozen or so times to the point of the body cracking (the screen is fine though). I chalked hers up to abuse, but it could be (and so can yours) just a bad one.

That being said, if you're going to have a bias against Samsung phones, and there are a lot of people out there who do, don't buy one. Buy the Thrill, or a Sensation, or an Atrix, or an iPhone, and be happy.
Wow. You'd think that I just said that your baby is ugly. You certainly got defensive...

I went to great lengths to work with AT&T and Samsung to fix the problems with my phone. That included one warranty replacement that didn't do much to help resolve any problems. But if it makes you feel better to accuse me of pointlessly complaining... then go ahead. If you'll compare my join date for this forum with my post count, you'll see that I'm not the kind of person who just posts stuff to hear myself type.

I just asked a question.... and tried to make a point. Here is the point of my initial post all boiled down for you:

I depend on my provider to deliver the services that I pay for, and with the captivate I do not feel that I got served fairly for what I was promised. And I really don't blame AT&T's technical staff... I got to talk shop to several of AT&T's engineers deep into the support hierarchy and they honestly tried to help fix things. But I honestly feel that it is design flaws... sloppy design flaws that should never have left the design team's office at Samsung. As an engineer, I'd have no job if I made those sorts of design mistakes and poor integration choices.
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Old September 28th, 2011, 12:20 AM   #14 (permalink)
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Wow. You'd think that I just said that your baby is ugly. You certainly got defensive...
As a fellow engineer you should know that the question "Will this phone be another Captivate?" and your subsequent post mercilessly bashing the Captivate certainly implies that you think all Captivates are bad. And by extension since all the original Galaxy-S phones were essentially the same hardware and software, you're implying that the entire Galaxy-S line was plagued with problems. Since that is clearly not the case by any stretch of anybody's imagination, the entire basis for your post is moot.

Your phone was bad. As a fellow engineer I'm sure you know that happens. But the fact remains that your original post does nothing other than spread baseless FUD (Fear, Uncertainty, and Doubt) about a phone that otherwise has a pretty good reputation worldwide.

Quote:
I have to say that the Samsung Captivate has been the most bug riddled and poorly supported technical device that I've ever owned... not just phone... but any electronic device.
Come on, you posted this. What kind of response were you expecting?
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Old September 28th, 2011, 05:52 AM   #15 (permalink)
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Did either come with or update to Froyo? GPS is a known issue with the original Galaxy-S phones, though the official software updates went a long way to fix that and there are further fixes available on xda.
I tried every available update and fix, nothing worked. I updated the replacement to 2.2, and the GPS was no better.
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Old September 28th, 2011, 06:01 AM   #16 (permalink)
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I went to great lengths to work with AT&T and Samsung to fix the problems with my phone. That included one warranty replacement that didn't do much to help resolve any problems. But if it makes you feel better to accuse me of pointlessly complaining... then go ahead. If you'll compare my join date for this forum with my post count, you'll see that I'm not the kind of person who just posts stuff to hear myself type.

I just asked a question.... and tried to make a point. Here is the point of my initial post all boiled down for you:

I depend on my provider to deliver the services that I pay for, and with the captivate I do not feel that I got served fairly for what I was promised. And I really don't blame AT&T's technical staff... I got to talk shop to several of AT&T's engineers deep into the support hierarchy and they honestly tried to help fix things. But I honestly feel that it is design flaws... sloppy design flaws that should never have left the design team's office at Samsung. As an engineer, I'd have no job if I made those sorts of design mistakes and poor integration choices.[/QUOTE]

Very well written post, I feel the same way. I work in engineering too, and I can tell you from my personal experiences and nearly everything I read about the Captivate on the internet says that incidents (malfunctions) per thousand units is way beyond acceptable. It is clearly a design defect that should have been addressed by Samsung, but never was. If I had delivered the same "quality" to my customers that Samsung delivered to us with the Captivate, they would demand a recall.
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Old September 28th, 2011, 07:53 AM   #17 (permalink)
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The entire original Galaxy-S line had a GPS problem. It stems from Samsung choosing a substandard SUPL provider and a few items in the gps.conf file (and a few other things that I don't pretend to understand, but others do). On XDA there are fixes for FROYO and Gingerbread for the GPS problem. I don't deny the very well-known well-documented (and Samsung admitted) GPS problems the Galaxy-S line had. It's the other assertions in this thread that are rubbing me the wrong way.
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Old September 28th, 2011, 02:36 PM   #18 (permalink)
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i went through three captivates and just gave up on the fourth one.

First captivate couldn't find a network after restarting the phone and GPS was faulty
Second captivate GPS was faulty along with the back button not working
Third captivate GPS was broken along with unable to hear callers
Fourth GPS again.....unable to hear callers with broken GPS. After being send a refurbished divice that was unable to hear again i finally called it quits on samsung. Didn't wanna wait on the GS2 so i got an LG Thrill. Passed on the 200 ghz speed and the 512mb of ram but the dual channel memory i haven't had any lag on the 3D or HD games. Not at all one bit disappointed with the device. The only true thing that'll i'll miss about about the Galaxy is the super amoled screen.
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Old September 28th, 2011, 04:56 PM   #19 (permalink)
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OP, just want to throw out there, if you're thinking about the Atrix, might want to hold out a little bit longer. The Atrix 2 (Edison?) is supposedly coming out "soon", and it eliminates the pentile display of the original.

Long since out of love with my Captivate, but it's at least functional for me with CM7.
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Old October 2nd, 2011, 07:18 PM   #20 (permalink)
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I dont think he is off base. I am on my 2nd Captivate. I would call this a seriously fail phone. The first one would randomly shut down. Not very good for setting an alarm or having it power down in the middle of a conversation.

My current one is horrible also. I routinely have to recycle power to get the thing to charge. I will get a call, and will be unable to answer because the UI appears to be locked up. At other times it will be sluggish to the point that I have to wait 5-10 secs to get the UI to respond.

I don't use the this as a game machine. It's my PHONE. I may only have 5 apps downloaded.

In talking with the AT&T reps, the admitted it has been a pretty bad phone in terms of the number returned for replacement.

And then to add insult to injury, I think Samsung must have only had 1/2 FTE working on the 2.2 upgrade. No wonder it took 9 months to come out. And of course, 2.3 is officially no where to be seen.

I just don't know who to point the finger at. Samsung (would be my bet), Android or AT&T?
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Old October 2nd, 2011, 09:39 PM   #21 (permalink)
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Another Captivate? Can a Captivate put up a number like this?
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Old October 2nd, 2011, 09:41 PM   #22 (permalink)
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Its great so far. Much better than my iPhone 3g. GPS works fine!
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Old October 2nd, 2011, 11:41 PM   #23 (permalink)
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Another Captivate? Can a Captivate put up a number like this?
Not me, i only managed half that on my captivate after rooting, lag fixing and adjusting the scheduler for performance.

By the way I used my galaxy s2's GPS to drive from Tampa to Orlando today, completely issue free except when I tried locking indoors (which it isn't supposed to anyway). Then again,I was one of the lucky ones that got working GPS from the start on my captivate. My only issue with the captivate was the sluggish performance that led me to root my phone and fix it myself. That and it's poor design that lead to overheating battery issues. I'm glad to say my galaxy s2 lasted 4 hours on my dash mount under GPS use and charging and held steady at 107F the whole time. By contrast my captivate would climb over 130F before pausing the charge and eventually completely shutting down to save the battery. I realize that a hot dash in the Florida sun isn't the best environment for a phone but if it is to be my GPS then it needs to thrive in such conditions. It really is the ultimate test of battery and cooling durability.
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Old October 3rd, 2011, 06:36 AM   #24 (permalink)
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Another Captivate? Can a Captivate put up a number like this?
What's that graph of? Total number of phone returns by customers per day?

Seriously, both my Captivates have been lemons. I think my old iPhone 3 was more responsive. Can't wait to get rid of it.

PS - As a developer, it would appear to me that there is some poorly written software on the phone. It acts like a thread is eating up all cpu cycles and not giving any up to the UI.
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Old October 3rd, 2011, 09:46 AM   #25 (permalink)
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Oh, and often times my "notification" alerts sound like they are underwater. It's not all the time, especially after a reboot, so it's not the speaker. It smacks of the CPU cycles being sucked by something else and not being able to stream the signal to the speaker (maybe it can't read the sound file from memory fast enough?)

Regardless, fail.
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Old October 3rd, 2011, 03:34 PM   #26 (permalink)
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I dont think he is off base. I am on my 2nd Captivate. I would call this a seriously fail phone. The first one would randomly shut down. Not very good for setting an alarm or having it power down in the middle of a conversation.

My current one is horrible also. I routinely have to recycle power to get the thing to charge. I will get a call, and will be unable to answer because the UI appears to be locked up. At other times it will be sluggish to the point that I have to wait 5-10 secs to get the UI to respond.

I don't use the this as a game machine. It's my PHONE. I may only have 5 apps downloaded.

In talking with the AT&T reps, the admitted it has been a pretty bad phone in terms of the number returned for replacement.

And then to add insult to injury, I think Samsung must have only had 1/2 FTE working on the 2.2 upgrade. No wonder it took 9 months to come out. And of course, 2.3 is officially no where to be seen.

I just don't know who to point the finger at. Samsung (would be my bet), Android or AT&T?
This almost exactly describes my experiences with the Captivate. Right down to the brand new warranty replacement phone that isnt much better than the original. My phone at times is so bad that doing simple things like turning the WiFi on or off will lock up the phone and demand a battery pull. Every once in a while the phone will lock up just becuse the phone rings! I have missed many calls because all I can do is sit and watch the phone ring and I can't answer it.

I understand that some people got their phones to work by loading custom ROM's and unauthorized fixes that they found on XDA or elsewhere... but I paid for a device that WORKS when I push the button. And the Cappy doesn't. Sorry if it pisses some of you off, but it often simply doesn't work correctly. That's why I asked my question: Will the Attain be a better phone than the Captivate?

And I don't need to see your speed charts on your new GS2. Speed alone doesn't impress me... speed coupled with stability impresses me. I don't care if your phone is the fastest on the planet if it only works half of the time. That's like bragging about your new Maserati but not being able to drive it because it's in the shop for repairs.

As for all of those glowing reviews from Europe that people are gushing about: Read them closely and with a critical eye. If you do, you'll notice a trend. People are blown away with how fast this new phone is at first... hence all of the "I love this blazing fast phone!" reviews. But read on and you start to see cracks in the Samsung veneer. I have gone to many of the European carrier forums (especially British because they're all in English) to read about this phone, and I have read literally hundreds of posts complaining about WiFi reception and dropout problems with the GS2 phones. And poor call quality.

And guess what? That same WiFi gripe has already surfaced in another thread in this very subforum.

I'm afraid that as long as people buy buggy devices from Samsung, that company will have no reason to improve the quality of their products.
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Old October 3rd, 2011, 04:50 PM   #27 (permalink)
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Mine is not so bad I have to do battery pulls. Ech!

I accept that people can't get it 100%. What is not acceptable to me is the lack of real response by Samsung (or AT&T) to the issues. All you seem to get is scripted answers from some $1.65/hr call center employee.

They sold millions of these phones. They are one of the most successful electronic manufacturers on the planet. Come on, throw some resources at it and make your customers happy.

PS - Forgot another symptom of my Captivate. Start texting. No characters appear. Wait 5-10 secs and WHAM! 18 characters appear at once. So, obviously the keyboard task/thread is capturing, but the display thread is bonked.
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Old October 3rd, 2011, 08:07 PM   #28 (permalink)
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I still use my captivate when i go to the gym but that phone was probably the worse i ever owned. I would literally lose gps signal in downtown San Francisco, San Diego and Las Vegas. Sometimes i felt like throwing it out the window.
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