July 6th, 2012, 09:07 AM
Moderati ergo sum
Join Date: Jun 2010
Device(s): Nexus 4, Galaxy S II,
Nexus 1 (retired),
Thanked 12,258 Times in 6,737 Posts
Sorry for not seeing this earlier Colin. Did you ever get your problem addressed?
If not you might want to see if you can boot into recovery ... press and hold the vol. up and vol. down keys and press power until the logo flashes, then release the power button but continue to hold the volume keys until you boot into recovery. From there you can wipe data/factory reset.
If you do this all your user data will be wiped from the phone including text messages, email, apps and most custom configuration. It should not affect files stored on your sd card or internal storage like ringtones, pictures or music.